ComplaintsforHillsdale College - Imprimis

• Initial Complaint

  11/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hillsdale College has been mailing their Imprimis newsletter to me for years and I've never shared my contact information with them or given consent to mail their content to me. I do not agree with the information they are sharing and by no means interested in engaging with their content.

  Business response

  11/14/2023

  In response to the complaint by ***********************; we accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. ************** has received Imprimis since June of 2007. We also apply address updates on our database to save on costs of mail delivery. This is why ************** continued to receive Imprimis when she moved. We do have an unsubscribe link on Imprimis publications that are sent out by Email.Constituents that receive Imprimis by mail simply need to call or email us to have us remove them from our mailings. Our phone number and email is listed on the back page of the Imprimis publication. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  We have complied with Ms. ****** request by removing her from all mailings on all sites and marked her record as No Contact as of 11-14-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.
  Best Regards,
  Hillsdale College Imprimis

  Customer response

  01/11/2024

  [BBB Transcription via Duplicate complaint]

  I have been receiving this hateful Imprimis publication for years and there is no one to contact to unsubscribe me. I tried to go to their website, call and email to no resolve. I never gave this college my information. I do not want to be associated with this hate they try to spread and it's offensive and unsafe that it comes to my house regularly as it is direct contrast with the work I do professionally.

  Business response

  01/22/2024

  In response to the new complaint by ***********************; we are sorry that ************** is so unhappy about Hillsdale College mail that she received from a referral. We would like to reiterate that we do have an unsubscribe link on Imprimis publications that are sent out by Email.Constituents that receive Imprimis by mail simply need to call or email us to have us remove them from our mailings. Our phone number and email is listed on the back page of the Imprimis publication. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and the email for Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis. Our operators are available from 9 A.M. to 6:00 P.M.
  We already have complied with Ms. ****** request by removing her from all mailings on all sites and marked her record as No Contact as of 11-14-2023.  We also advised that she might receive a few pieces of mail currently in process,before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.The mail that ************** must have received was sent out from the mail house within that 4 to 6 week period. She should not receive any more mail; unless,there was a delay due to the Holidays for items being sent from the mail house.There is nothing else we can do after a file has been sent for printing, bit we can assure ************** that nothing else has been sent to them since November 14th,2023.
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ive been receiving mail from them for years despite trying to unsubscribe.

  Business response

  11/07/2023

  In response to the complaint by *************************, we apologize that he was not able to unsubscribe. We do have an unsubscribe link on Imprimis publications that are sent out by Email.Constituents that receive Imprimis by mail simply need to call or email us to be removed from our mailings; the phone number and email is listed on the back page of the Imprimis publication. We try to take care of our subscribers requests as quickly as possible. ************** has been a valued subscriber since June 2018.
  We have complied to Mr ****** request by taking him off the mailing list on all sites and marked his record as No Contact as of November 7th, 2023 as he requested. Mailings are set up 4 to 6 weeks in advance; there isnt any further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been sent to be mailed, but after that, all mail should stop. We are sorry that ************** has had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  11/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was signed up for this terrible, horrible garbage years ago by a family member without my consent. Via postal forwarding this trash has followed across multiple moves. I just want to be removed and to never get anything from them ever again. I do not want and never did want your hate-filled newsletter, and your latest transphobic BS has crossed the line where I'll actually get you to stop. Until this is dealt with I will be marking all your mail as Refused.

  Business response

  11/07/2023

  In response to the complaint by Mr. **** *******; we do accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. Mr. ******* has been a valued constituent, we are sorry that he was unhappy with our Imprimis publications and we will remove him promptly.  We do apply address updates on our database to save on costs of mail delivery to a wrong address. This is why Mr. ******* received Imprimis at his new addresses. We do have an unsubscribe link on Imprimis publications that are sent out by Email. Constituents that receive Imprimis by mail simply need to call or email us to be removed from our mailings; the phone number and email is listed on the back page of the Imprimis publication.
  Another way to contact us is to visit the Hillsdale College web site home page. At the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis 800-***-**** number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the 800 ***-**** number; and email that you can request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Mr. *******’s request by removing him from all mailings on all sites and marked his record as No Contact as of 11-7-2023.  Please be aware that he may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I want to not recieve any more Imprimis newsletters in my mailbox.

  Business response

  11/07/2023

  In response to the complaint by Mr. ****** ******, who has been a valued subscriber since June of 2005. We are sorry that he was unhappy with our Imprimis publications and newsletters about Hillsdale College and will remove him promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Mr. ******’s request by removing him from all mailings on all sites and marked his record as No Contact as of 11-7-2023.  Please be aware that he may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mailing file is sent out to the printer to be mailed.
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Sending spam, hateful newsletters I never asked to receive.

  Business response

  11/06/2023

  In response to the complaint by Ms. ***** *******, we do sometimes have topics that stimulate thought and debate. Ms. ******* has been a subscriber since June of 2018; we are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Ms. *******’s request by removing her from all mailings on all sites and marked his record as No Contact as of 11-6-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer.

  
  Best Regards,

  Hillsdale College Imprimis

  Customer response

  11/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  11/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have been receiving their newsletter for years, I never signed up for it. They continued sending it even after we moved.

  Business response

  11/02/2023

  In response to the complaint by Ms. **** ********; we accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. Ms. ******** has received Imprimis since December of 2015. We also apply address updates on our database to save on costs of mail delivery. This is why Ms. ******** received Imprimis to her new address. We do have an unsubscribe link on Imprimis publications that are sent out by Email. Constituents that receive Imprimis by mail simply need to call or email us to be removed from our mailings. The phone number and email is listed on the back page of the Imprimis publication. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  We have complied with Ms. ********’s request by removing her from all mailings on all sites and marked her record as No Contact as of 11-2-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.
  Best Regards,

• Initial Complaint

  11/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hillsdale college received our address without our permission. They send us their newsletter regularly and we do not agree with the contents. There is no where on their website to unsubscribe. They found my new address when I moved out of state and this is most annoying. Remove my name from your subscription list and mark my account No Contact.

  Business response

  11/01/2023

  In response to the complaint by Mr. ****** **********, we accept referrals from subscribers on the envelopes of the Imprimis Publications mailed out. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  We have complied with Mr. **********’s request by removing him from all mailings on all sites and marked his record as No Contact as of 11-1-2023.  Please be aware that he may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.
  Best Regards,

  Customer response

  11/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  10/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I cant find any way on their website to stop receiving the Imprimus newsletter or other mailings. I have no interest in their college, organization, or opinions. Im tired of directly filing their publications in the recycling bin. Please get them to stop. Thanks.

  Business response

  11/01/2023

  In response to the complaint by ***************************, we are sorry he was having trouble finding the contact information for Hillsdale College Imprimis. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  We have complied with ******************** request by removing him from all mailings on all sites and marked his record as No Contact.  Please be aware that he may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.
  Best Regards

• Initial Complaint

  10/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I don’t want the Hillsdale College newsletter. I never asked to receive it.

  Business response

  10/06/2023

  Removed from receiving mail from Hilldale College. You may still receive mail for 4-6 weeks. 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  For over 10 years this business has sent junk mail to my mailbox. I've written them to stop. They called my house, I said never call again. This year they somehow found out my email address and emailed me. I want them to stop sending catalogs, postcards, magazines and other junk mail to me. I have never attended this college nor asked for any information from them. I've attached a picture of a catalog from today's mail, and a catalog from yesterday's mail.

  Business response

  10/06/2023

  Removed from receiving mail from Hilldale College. You may still receive mail for 4-6 weeks. 

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