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Find a Location

Motorcars of Kalamazoo has 1 locations, listed below.

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    Business ProfileforMotorcars of Kalamazoo

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2720 S Sprinkle Rd, Kalamazoo, MI 49001-4639
    BBB File Opened:
    12/22/2014
    Years in Business:
    9
    Business Started:
    12/22/2014
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Mr. John Badawi, Owner

    Customer Contact

    • Mr. John Badawi, Owner
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We purchased a vehicle through Motorcars of Kalamazoo and had a bad experience. All of the people we talked with were nice, but the way they handled everything was wrong. They said they took the car in for maintenance and to be fixed for a low pressure light that was on, had it for a week (after stating they would have it back in two days, then made an appointment to buy the car in which they still didn't have the car back and we had to drive back to the business again 3 times before they had the car there), saying that the wheel issue was fixed - it was not. A week after we had the car the light came back on. We called multiple times and didn't hear back - then left a bad review on their site, then they called saying they would fix the issue. They told us to take it to a tire place and have them fix it, that Motorcars would pay for it. We took it to Discount Tire, where we were told it needed a new wheels (I had specifically asked Motorcars to check that as I had a similar issue with another car), so we got new wheels assuming that Motorcars would at least pay for the one problematic wheel. Instead they said that since it wasn't the issue they thought it was (a sensor) they were not going to pay for anything. So, we spent hundreds on an issue they said was fixed then wasn't and/or that they would pay for, then refused. Also, we did the financing through them, so that we could do a joint loan, which they only did it under one of our names (also almost left a soc# sitting out on the desk until I mentioned they should not before leaving). Then we had to contact them to send us the license plate (I would have assumed they would mail that out as soon as possible when they received it). They told us they would also mail out the second set of keys, they never did and after continuously calling they said there must not be another set of keys. All in all, every step seemed like they lied to us and didn't do the work they said they would do. We felt scammed.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Travis S

    1 star

    09/28/2023

    I purchased a 2018 Expedition from them a few years back with around 35k miles. 3 days after purchase I noticed the ** stopped working. I brought it back and was told the issue was fixed. This was towards end of fall so we didnt need to use the ac until the next spring. Once again, the ac stopped working. We took it back again and they said they topped it off with coolant but everything else looked great. At the beginning of this spring the ac once again stopped working. When I contacted them about this they said they were sorry, but theres nothing they can do. We then took it to a (reputable) dealership who immediately let us know there was a leak and likely had been for quite sometime. When I let motor cars know that, they once again ignored me. Fast forward to this last week- we were just told that we need a brand new transmission. 2 years, needs a new ac, a new transmission and already had to have the sunroof replaced because that also broke. When dealing with their sales manager, ******, I let him know I was going to express my experience with my network, to which he threatened to contact my company. He googled information about me to try and threaten me. Stalking customers seems like bad business to me. If you look online, you will also see there was a news article written about how they blackmailed a customer to take down a negative review. DO NOT BUY FROM ANY OF THESE DEALERSHIPS.

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