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Initial Complaint
10/29/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They send very misleading documents and I don't want any more contact, I know their scam. I think they even filed a request with the *** to file our returns for us. I don't want anymore contact from these scammers. AT ALL.
Business response
10/30/2023
Hello Malaga Cove Capital,

Just like you, we have many satisfied customers who read and understood the flyer, and chose to use our services.

CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money.

I can assure you this is not a scam. We are a legitimate business.

Our flyer has multiple disclosures in ALL CAPS so it is clearly seen. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely
CPS ***************************
Customer response
10/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Malaga ************
Initial Complaint
10/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a scam company!!! Do not be fooled by them!!!! They present themselves as a government agency so that you will pay them way more money for an annual report!!! And they obtained my companys information illegally!!!!
Business response
10/30/2023
Hello Miss *****,

Just like you, we have many satisfied customers who read and understood the flyer, and chose to use our services.

CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money.

I can assure you this is not a scam. We are a legitimate business.

Our flyer has multiple disclosures in ALL CAPS so it is clearly seen. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely
CPS ***************************
Initial Complaint
09/29/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
SCAM SALES PRACTICES. Company uses misleading sales material to create the false impression that document is an official state form that requires a response and payment. Other people have complained of the same practice. Their fake "apology" response claims "Our flyer has multiple disclosures in ALL CAPS so it is clearly seen." This is a lie. There is only one disclosure near the very bottom. The company name only occurs in the return address and in some fine print that reads "Price includes state fee and CPS processing fee." There is zero information about who CPS is or what service they provide.
Business response
10/02/2023
Hello ************,

Just like you, we have many satisfied customers who read and understood the flyer, and chose to use our services. CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money.

I can assure you this is not a scam. We are a legitimate business.

Our flyer has multiple disclosures in ALL CAPS so it is clearly seen. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely,
CPS ***************************
Customer response
10/02/2023

Complaint: 20676935

I am rejecting this response because company gives no indication that it will change its sales practices. The response is the same canned response they give to all complaints and 1-star reviews.

Sincerely,

*******************
Business response
10/03/2023
************,
I do not know what more we can do for you. No order was ever placed. We have removed you from our mailing list.
Our flyer covers all required legalities.
Sincerely,
CPS
Customer Service
Initial Complaint
09/27/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
THIS COMPANY IS FRAUDULENT NO MATTER WHAT THEIR RESPONSE WILL BE. THEY MAY TRY TO PORTRAY A LEGITIMATE BUSINESS, BUT IT IS STILL A COMPLETE SCAM BECAUSE THEY ARE TARGETING BUSINESSES UNDER THE ***** OF A GOVERNMENT INSTITUTION. COUNTLESS PEOPLE MAY HAVE FALLEN FOR THIS SCAM, BUT I WILL NOT BE ONE OF THOSE. HOW DID YOU INITIALLY OBTAIN MY INFO? AND HOW ARE YOU OBTAINING INFO FROM OTHERS TO SEND THESE MAILERS OUT IN THE HOPES OF DEFRAUDING THEM?
Business response
09/27/2023
Hello Royal Comics,

Just like you, we have many satisfied customers who read and understood the flyer, and chose to use our services. CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money.

I can assure you this is not a scam. We are a legitimate business.

Our flyer has multiple disclosures in ALL CAPS so it is clearly seen. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely,
CPS ***************************
Customer response
10/01/2023

Complaint: 20664092

I am rejecting this response because: THEY WON'T STOP. THEY WILL CONTINUE TO DEFRAUD THE ******** PUBLIC WITH THEIR MISLEADING FALSEHOODS & INNUENDO. PEOPLE WILL STILL GET CAUGHT & SEND THEM MONEY & ON & ON THIS SCAM WILL GO. I'M AGAINST IT. I'LL CONTACT AN ATTORNEY TODAY & DISCUSS MY OPTIONS. I WANT THESE CLOWNS SHUT DOWN & I'LL DO EVERYTHING IN MY POWER TO MAKE THAT HAPPEN. I'VE GOT THE ***** & I'VE GOT THE ***** BEST OF LUCK. CLASS-A LAWSUIT COMING YOUR WAY.

Sincerely,

Royal Comics Llc
Business response
10/03/2023
Royal Comics,
Again, I am not sure what more we can do for you. You have never placed an order with us. We have removed you from our mailing lists.
For those who have placed an order, we offer 100% money back guarantee.
Sincerely,
CPS
Customer Service
Customer response
10/09/2023

Complaint: 20664092

I am rejecting this response because:
I AM NOT SATISFIED. BUT I WILL BE SOON - WHEN THESE SCAMMERS ARE SHUT DOWN & OUT OF BUSINESS.

Sincerely,

Royal Comics Llc
Initial Complaint
09/16/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Misleading form trying to con people out of $150 to file a statement of information.
Business response
09/18/2023
Mr. ****,
You have been removed from our mailing list.
Sincerely,
CPS Customer Service
Initial Complaint
08/31/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
It seems as though every year I receive an 'official' looking Annual Report Instruction Form (********** LLCs) asking for payment of $185. and it's NOT the ******** annual report. I have to look it up every year -- and it is a SCAM.
Business response
09/01/2023
Hello ******************,
Just like you, we have many satisfied customers who read and understood the flyer, and chose to use our services.

CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money. I can assure you this is not a scam. We are a legitimate business.

Our flyer has multiple disclosures in ALL CAPS so it is clearly seen. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************.

We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely,
CPS **************** Department
Customer response
09/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although they should stop making it look like a gov't form and more like a 3rd party business form.

Sincerely,

*************************
Initial Complaint
08/15/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sent me and many others fraudulent requests for $200+ to buy an Osha safety manual, describing this as required by the state our business is in. There are hidden fine print details that they don't report to a government agency but the letter is fraudulent and is a scam to try and get you to send money to them for nothing.
Business response
08/16/2023
Hello **************,

We apologize for the confusion regarding our solicitation. CPS is a private entity offering to sell an OSHA Safety Manual. Our flyer has multiple disclosures in all caps. You are not required to use our services and our flyer is not a bill.

Just like you, we have many satisfied customers who read and understood the flyer, and chose to use our services As stated on the flyer, Federal OSHA law require all employers to provide a place of employment which is free from recognized hazards that are likely to cause death or serious physical harm to employees.

The flyer references potential consequences in the event of a OSHA violation(s.) If you would like to speak with a member of our customer service team, our phone number is ************.
We have a 100% unconditional money-back guarantee.
Our records indicate that you have not placed an order. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely,
CPS **************** Department
Initial Complaint
06/13/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is sending out fraudulent scam letters. They need to be shut down and held accountable. They are NOT affiliated with the *************** (see *********************************************************************** ) yet they send out threatening letters that look very formal.
Business response
06/14/2023
Hello Mr. *********************** like you, we have many satisfied customers who read and understood the flyer, and chose to use our services.

CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money. I can assure you this is not a scam. We are a legitimate business.

Our flyer has multiple disclosures in ALL CAPS so it is clearly seen. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely,
CPS ***************************
Customer response
06/14/2023

Complaint: 20182319

I am rejecting this response because:
I am very grateful for your attention on this matter *****, and all at the Better Business Bureau. As you can see from the businesses response they seem to eloquently proclaim they are doing no wrong and no scam is taking place. But the link I initially sent from the official ****** website calls this very letter out as something to be weary of.

I am glad they responded saying they would take me off of their mailing list. That is a good first step. Next they need to stop sending out the form that looks exactly like the state of ******* official form with a few small details changed. It threatens penalties for not filing the form and is very confusing and alarming to receive in the mail.
If they are a legitimate business then they should be able to drum up business without such fraudulent scare tactics.
Sincerely,

*****************
Business response
06/20/2023
Mr. ****,
I can assure you we are a legitimate business otherwise we would not be in business.
There is nothing more I can do for you since no orders were made and you have been removed from our mailing list.
Thank you,
CPS Customer Service
Customer response
06/21/2023

Complaint: 20182319

I am rejecting this response because:
As stated, and ignored in this response, this businesses practice of sending out a fraudulent copy of a legitimate state form with a few of the key details changed to cover their bases needs to be stopped.
Its a scam of a practice to try and trick people into parting with their money and BBB should step in to force them to cease and desist if they are at all able to.
I sincerely hope no one else falls for this scam.

Sincerely,

*****************
Business response
07/18/2023
Hello Mr. **************** the the second complaint you are filing and for the same company. That last complaint was submitted in June 2023 to which we responded removing you from our mailing list.
I am not sure what else I can do for you.
CPS Customer Service
Initial Complaint
06/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a solicitation for services from C.P.S *************************************************************************************. The offer was to file the required Business Entity Report for my LLC to the ****************. The timing of the "offer" (a few months before the notice from the state) and the design was clearly intended to look like a bill from the **************** and deceive the recipient into thinking it was a bill on a cursory review. The offer is a scam, charging $150 for a service that takes a few minutes to complete and costs $32.
Business response
06/13/2023
Hello ******************,

Just like you, we have many satisfied customers who read and understood the flyer, and chose to use our services.

CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money. I can assure you this is not a scam. We are a legitimate business.

Our flyer has multiple disclosures in ALL CAPS so it is clearly seen. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely,
CPS ***************************
Initial Complaint
04/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
"C.P.S." is a malicious company posing as a government agency that requires payment through them for filing the standard Statement of Information in the *******************. Their language and form is designed to fool people it is coming directly from the Secretary of State or *******************
Business response
04/18/2023
Hello Mr. ************************* like you, we have many satisfied customers who read and understood the flyer, and chose to use our services. CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would, but we do it for considerably less money.

I can assure you this is not a scam. We are a legitimate business. Our flyer has multiple disclosures in all caps. You are not required to use our services and our flyer is not a bill.

If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.

Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.

Sincerely,
CPS ***************************
Customer response
05/01/2023

Complaint: 19947600

I am rejecting this response because:
CPS provided an explanation that compares the cost of their service to the rates of a Lawyer or an Accountant. That has nothing to do with the actual complaints made by me many others. Their service is not at all necessary, yet they are using deceptive tactics to appear to be so. They time their mailings so they arrive on the day of the tax deadlines in order to create and capitalize on panic. It is highly disruptive to individuals and business owners. The formatting, typography, and graphic design of their advertisement is deliberately posing as a an Official ******************* / State of ***************** mailing. As a world re-known Professor of Design and business owner, I am qualified to make this very clear correlation. Feel free to ****** me and my qualifications. This is textbook deception by a predatory business.
Sincerely,

*****************************
Business response
05/02/2023
******************,
As previously mentioned, our records indicate that you did not place an order.
We have already removed from our mailing list. You will not receive any further correspondence from our offices.
I am not sure what else we can do for you.
Sincerely,
CPS **************** Department

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