Complaints
Customer Complaints Summary
- 140 total complaints in the last 3 years.
- 52 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop relentless junk mail about insurance
Business Response
Date: 01/09/2025
Hello, thank you for reaching out to AAA Life Insurance Company and we apologize for your frustration. We have submitted your contact information to our internal documents team, who have included you and the other person living in your household on the *** Life Do Not Solicit list. Please note, this can take up to 60 days to take effect due to printing schedules. We apologize again for this frustrating situation! - ******* ******Initial Complaint
Date:01/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly tried to cancel my term life insurance policy which is due for an increase ten times the current automatic withdrawal payment on 2/1/25. I called multiple times , followed their instructions, still have not cancelled. Will take them to court if not resolvedBusiness Response
Date: 01/09/2025
Thank you for reaching out regarding your concerns. We reviewed your concerns and mailed a response letter to you on January 9, 2025. You should receive this response soon. If you have any questions once received, please do not hesitate to contact our *************************** We appreciate the opportunity to respond to you.Customer Answer
Date: 01/24/2025
From: **** ****** <**************************************************************>
Sent: Friday, January 24, 2025 10:30 AM
To: Complaints <******************************************************************************************************************************>
Subject: Re: You have a new message from the BBB complaint #********.You don't often get email from **************************************************************. Learn why this is important
I was finally able to close this account, no further assistance is required.
On Sun, Jan 19, 2025, 8:12 PM **** ****** <**************************************************************> wrote:
Apparently AAA has alleged called me to work on the issue. I checked my voicemail, there were calls identified as spam that might have been from ***. I WILL try again to call them this week.
Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on October 14, 2019, I was led to believe that I could put $10k into an annuity and it would be protected, and I could get it back in 3 years no problem, I have had $10 k in this annuity for 5 years, and I have been facing delaying tactics, no communication, and no action. The money is needed to make emergency repairs to my home in *****, following the two hurricanes.I simply want verification from AAA and payment of my money as agreed. my phone number is ************. Very interesting that the AAA sales lady called on me many many times pushing the sale, I think she came to my home to pick up the check,...AAA should be ashamedBusiness Response
Date: 12/10/2024
We have reviewed your concerns and provided a written response directly to you on December 10th. You should receive this response shortly. If you have any questions or concerns once received, please do not hesitate to contact us at ********************** Thank you.
AAA Life Compliance Team
Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my policy of term life insurance with AAA life insurance company through phone call at 10/30 but they did not cancel it so far and without any further notice via my email. So it will continue charge my account for $37 per month. I thought this behave might be business fraud.Business Response
Date: 11/18/2024
Thank you for reaching out regarding your concerns. We have sent you a response letter on 11/18/2024, which outlines our findings. If you have any additional questions or concerns, please do not hesitate to reach out. Thank you.
AAA Life Compliance Team
Initial Complaint
Date:11/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I request AAA life insurance company stop sending mail. I received dozens each week. I contacted *** via email, it my request is ignored.I dont want to purchase this product.Business Response
Date: 11/04/2024
Hello, and thanks for reaching out to AAA Life Insurance Company - we apologize for this frustrating situation! We have forwarded your name and mailing address to our internal Documents team for removal from future mailing lists. Please note, this can take up to 60 days to take effect due to printing schedules. Thank you for allowing us the opportunity to remedy the situation, and we apologize again for the frustration. - ******* ******Customer Answer
Date: 11/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an accident an the policy states that I am to receive recovery pay . In which they are not trying to pay me. I broke my leg went to the hospital an has been recovering at home for the last 3 months..Business Response
Date: 11/07/2024
Thank you for reaching out regarding your concerns. We had the opportunity to review your claim and mailed a response letter to you home on November 7th. Should you have any questions when you receive the letter, please do not hesitate to contact us. We appreciate the opportunity to response.
AAA Life Compliance Department
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oct 17th 2024Mary ********* ****** receives its monthlynews from AAA Life Insurance CompanyWant to make sure AAA Life Insurance Company if itsan activelife insurance ones on file for ex-client **** Kathaleen ****** who resided at ****************************** from Jan 10th 2017 to Sept 7th 2021 and passed away. Housing called Center Behavioral for *************** *************************** and staff handled her burial services on their end and not sure if knew she had any life insurance or the contacts client had provided.What I Zarahrie have on file **** Kathaleen ****** had provided ************* client **** Kathaleen ****** cell phone ************ who had asked me if I could use my atm debit card a few times to pay her monthly bill and said yes. Then she pointed out a picture her ****** **** Bampkemper/florida took of his mom **** *** ) maybe last name ***** ************. Also ****** her friend of 40 plus years may know how to contact **** Kathaleeen family and friends ************ her contact she provided.Business Response
Date: 10/29/2024
Good afternoon,
We have reviewed your complaint and responded to you directly on October 29, 2024, but we wanted to post here as well. Should you have any questions when you receive the letter, please contact us at ********************** Thank you.
Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps sending me life insurance enrollment forms and kits and I never requested anything for Life Insurance, signed up nor am I interested. I don't want this junk mail being sent to me any longer and I don't know how they got my information. I would like this mail to stop immediately.Business Response
Date: 10/08/2024
Hello, thank you for reaching out to AAA Life Insurance Company - we apologize for this frustrating situation! We have sent your contact information to our internal Documents team, who have added it to their Do Not Solicit mailing list. Please note, this can take up to 60 days to take effect due to printing schedules. We apologize again for the frustration!Initial Complaint
Date:09/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/15/2024 AAA redrew a payment by accident on a policy I have with the. After contacting them they said they were sorry and would issue a fecund on 8/19/2024.They issue a Ck to a closed bank account that I previously had. After I informed that the account was closed and not the account they withdrew the funds from. Once again they apologized and to this date of 9/20/2024. I have contacted them five times and still did not get the funds that they took.Business Response
Date: 10/03/2024
Thank you for reaching out regarding your concerns. We have sent you a written response, which was mailed 10/3/2024. Should you have any additional questions or concerns once you receive the letter, please reach out to me at [email protected].
Thank you,
AAA Life Compliance Team
Initial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have multiple times for AAA Life Insurance Company to stop sending me mail for YEARS. Called, emailed and they told me it will take 60 days to remove me from their mailing list, but nope here comes 1 every week. To me this is destroying trees and also harassment. I would never buy from an Insurance Company who lie! ThanksBusiness Response
Date: 09/13/2024
Mr. ******** we apologize for the continued mailings. We have submitted your name and address to our do not solicit team to stop all mailings to your address.Customer Answer
Date: 09/19/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
**** *******Customer Answer
Date: 09/19/2024
I have asked them for months maybe years to STOP, they will say the same thing over the phone. "SORRY MR. ******** then next week they will still send them. Is there some kind of fine you can impose? Downgrade in ratings? Their words do not mean anything. Sorry, I am just frustrated. ThanksCustomer Answer
Date: 09/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *******
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