Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving nasty junk mail from this company probably because I'm a AAA member. I actually would like a discount off of my next AAA membership just for being harassed by this company. Obviously if I did not respond the first time I do not want to be contacted by your company. I'm asking that you cease and desist immediately and contact AAA auto in ************ regarding my account to give me money off of my next year. Thank you.

  

  Business Response

  Date: 09/09/2024

  Hello, thank you for reaching out to AAA Life Insurance Company and our apologies for this frustrating situation. We have reached out to our Internal Documents team, who have confirmed you have been removed from our mailing lists. Please note, this may take up to 60 days to take effect due to printing schedules. Your request for a discount on your AAA membership will need to be sent to your club organization, as it is a separate company - you can visit aaa.com and enter your zip code to find information to help you contact the club organization. We hope this addresses your frustration, thank you for reaching out.

  Customer Answer

  Date: 09/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The AAA Life insurance company has sent unsolicited large yellow envelope mailers about life insurance monthly. I've already contacted them by phone several times throughout the years and was assured that the mail would stop; however, they have not. Not only have they not stopped but they are sending it to my moms address which I havent lived at in over 6 yrs. I have also called and gave them my address but that hasnt been updated as my mother continues to get the same envelope monthly. Their website for opting out also redirects me away from the form after I enter my local zip code, making it impossible to use. I also made the mistake of adding my boyfriend and now he gets these monthly yellow envelope. Please update my address and make the yellow envelopes stop.

  

  Business Response

  Date: 08/27/2024

  Hello, thank you for reaching out to AAA Life Insurance Company and our apologies for this frustrating situation. We have reached out to our internal documents team, who have confirmed you and your boyfriend have been added to our Do Not Solicit list. You had previously reached out to your ******** to be added to their Do Not Solicit list, however, that did not apply to AAA Life mailings. We have added both of you to the list - please note, it can take up to 60 days to take effect due to printing partner's cut-off dates. We hope this resolves your frustration, thank you for reaching out so we can be of assistance! - ***************************

• Initial Complaint

  Date:08/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA canceled my life insurance for non payment but I have paid on time for 2 years. I asked for proof they won't give it to me. The employee did tell me what bank denied payment and it wasn't even my bank. They got me mixed up with someone else then cancelled me. Policy #*********************3

  

  Business Response

  Date: 08/30/2024

  Dear Valued Member: AAA Life responded directly to you, in greater detail, in a letter mailed on August 30, 2024.  However, we want to respond to your post as well.  AAA Life strives to provide the same high-quality service and products you have come to expect with AAAa name that millions of Americans associate with stability and peace of mind. We value our members and aim to provide high-quality service to all of our customers. We would like to sincerely apologize for any difficulty these billing issues may have caused you. If you have questions, please contact us at **************. Sincerely, AAA Life

  Customer Answer

  Date: 09/01/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have called the number they referenced to call and I was told I would be emailed proof of my concerns but that never happened.  This is the runaround. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 09/03/2024

  Good morning, 

  As mention in our first response, our response letter was mailed to you on August 30th. The letter should be arriving this week; however, we have e-mailed you a secure copy of the response to the e-mail we have on file. 

  Thanks, 

  ********************;

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get harassed by AAA and their stupid life insurance policy. I asked NUMEROUS upon NUMEROUS times to stop sending me this nonsense in the mail. I even write return to sender and send it back. READ MY LIPS!!!! I. DON'T. WANT. YOUR. JUNK. MAIL. This is the SECOND complaint I have filed on here to get this harassment to stop. STOP SENDING ME YOUR JUNK MAIL!! I'M NOT INTERESTED!! STOP WASTING PAPER! I DON'T WANT IT! LEAVE ME THE **** ALONE!!

  

  Business Response

  Date: 08/19/2024

  Hello, we apologize for this frustration. AAA Life did receive a Do Not Solicit request from you on July 9, 2024 and can confirm it was integrated within our mailing system. We advised this could take up to 60 days to take effect due to printing schedules - based on the original complaint date, you will no longer receive mailings from AAA Life as of September 9. We apologize again for the frustration! - ***************************

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The AAA Life insurance company has sent unsolicited large envelope mailers about life insurance almost monthly. I've already contacted them by phone several times this year and was assured that the mail would stop; however, after 8 months, they have not. Their website for opting out also has a dark pattern that redirects me away from the form after I enter my local zip code, making it impossible to use.

  

  Business Response

  Date: 08/13/2024

  Hello, thank you for reaching out to AAA Life Insurance Company so we can address your frustration. We have added your information to our Do Not Solicit list for future communications from AAA Life - please note, this can take up to 60 days to take effect due to printing schedules. We have also communicate your request to your local AAA club territory. We are sorry for the frustration and hope this resolves the issue! - ***************************

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If not, Ill record any failures.

  Regards,

  *************************

• Initial Complaint

  Date:07/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The AAA Life insurance company incessantly sends unsolicited large envelope mailers about life insurance. I have received over seven at this point.The website which supposedly offers uses dark patterns to make it nearly impossible to unsubscribe: ************************************** you can see, entering a zip code at this website results in the site redirecting to the home page and the inability to actually enter the opt out information.I searched online and found how many people have been encountering this same problem: ***************************************************************************************************************************************************************************************************************************************************************************************** earliest of these is from April 2022 (over 2 years ago, and claims the website has been broken in this way since 2018, which would be over 5 years).Clearly this business is sending these unwanted mailers to a great many people and appear to either be making it intentionally difficult to unsubscribe or have a reckless disregard for the ability of consumers to opt out of the constant barrage of mailers.After opening with incognito mode and deleting the **** element I was able to submit the form to the *** company, but this is not the standard of technical competence the general public should be required to attain simply to opt out of the constant contact.

  

  Business Response

  Date: 07/30/2024

  Hello, ****************, we apologize for this frustrating situation. AAA Life Insurance Company has sent your contact information to our internal documents team to be added to our Do Not Solicit list - please note, this request can take up to 60 days to be in effect due to printing schedules. We will also communicate this request to AAA ********* Alliance, as it is a separate organization from AAA Life and has a different mailing list. We hope this resolves your frustration, and we apologize again. - ***************************

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I am glad my contact information has been added to the opt out list, but I have checked the opt out website (***********************************) once again and I see the issue I reported is still present -- entering your zip code redirects away from the page and results in a cookie being registered which prevents users from filing the opt out.  This means that for all users other than myself, the issue has not been resolved.
  
  Thank you,
  
  ***************************

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 10, 2024 I started a life insurance policy with AAA Life Insurance.. I regretfully gave them my banking information. during the same phone call of opening the policy I cancelled the policy. I changed my mind and told the representative to cancel my policy. Well, by this time she had already charged my bank account (didn't take her long at all to take it from my bank account!). She assured me that I would receive a credit that same day for the amount charged for the first month's premium. That amount being $85.00. I have been on the phone to AAA several times only to be told lies, they tell me I will see a credit by last Friday or yesterday. Yesterday I contacted them and they said I would get my credit within 10 business days! bull! didn't take them any time to take the funds from my account! I have attempted disputing the charge with my bank but have to wait for these forms to come in the mail. This whole scenario is totally ridiculous. AAA should have credited me back the $85.00 charged that same day on July 10th. requesting assistance with receiving my $85.00 owed to me.

  

  Business Response

  Date: 07/24/2024

  Hello, we are so sorry for this frustrating experience. Our team at AAA Life Insurance Company has looked into this policy and confirmed it has been canceled, and we have also reached out to accounting to have the credit card refund initiated today. We apologize again for the frustration and delay in getting you your refund, and hope this resolves your request. - ***************************

  Customer Answer

  Date: 07/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gifted an AAA basic membership by ******* last year, however, since then AAA Life Insurance company started sending me junk mails every month. in no less than 3 different occasions I contacted AAA life insurance and asked to be taken off the mail list, which they all said they will do, however they kept sending me junk mails every month!

  

  Business Response

  Date: 07/23/2024

  Hello, AAA Life apologizes for this frustrating situation. We have confirmed with our internal documents team that your mailing address has been removed from our AAA Life mailing lists - it can take up to 60 days to fulfill this type of request due to printing schedules but you should no longer receive any more mail from our company. We apologize again and hope this resolves the situation to your satisfaction. - ***************************

  Customer Answer

  Date: 07/23/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  In the past communications with this business, I've gotten the same promises every time that I would be removed from the mailing list, that it takes 60 days.

  The business needs to issue a formal letter confirming such action has been taken.

  Regards,
  
  *********************

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a free 1 year basic membership of AAA through my phone carrier as a promotion. Not long after, I've been bombarded on a monthly basis with these annoying mailings for AAA life insurance trying to get me to sign up for a policy and including these stupid address stickers. I am not interested in life insurance. If I want that I can get it through my employer. I want these envelopes to stop coming to my house. I didn't ask for this nonsense. It goes straight into the trash. It's a waste of paper to send this garbage to people who don't want it. I've filled out opt out forms numerous times and yet I keep getting this garbage in the mail. I'm tired of it. I canceled the membership because I don't want this level of harassment. I want it to stop. Stop mailing me junk. Stop contacting me. Just leave me alone period.

  

  Business Response

  Date: 07/12/2024

  Hello, thank you for reaching out to AAA Life Insurance Company so we can address your frustration. We have provided your name and mailing address to our internal documents team for removal from AAA Life's mailing lists - please note, this request may take up to 60 days to be fulfilled due to printing schedules. We apologize for the frustration! - ***************************

  Customer Answer

  Date: 07/12/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I would think you can remove it sooner than that. I filled out the opt out forms and contacted you numerous times and all I was told was that same thing. 60 days. It has been well past 60 days and I'm still receiving your garbage. I don't want it. All I wanted was roadside assistance and I canceled it because this level of harassment is not worth keeping the membership. Stop sending me wastes of paper and leave me alone.
  
  Regards,
  
  ***********;

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a letter from AAA Life Insurance Company on 6-9-2024, indicating that my life insurance policy only covered me to age 65. I would turn 65 on 6-16-2024. So, I called to get info on converting over to a whole life policy. I talked to a lady named *******************. After speaking with her, I decided to switch to whole life @ $113 per month. The charge appeared on my credit card for the new policy on 6-17. Six days later, another charge for $113 appeared on my credit card, as well as a charge for $59 (which was the monthly charge for the old policy that was supposed to have been cancelled. In the meantime, I had received a letter from AAA Life Insurance that said that my old policy (which was supposed to have been cancelled) was 2 months behind in payments. I called AAA Life Ins customer service to find out why all this was happening. They told me that the new policy, for reasons unknown, was back dated to May 23. I said that was incorrect, and the lady I was talking to said I would have to work that out with *******************. I called ******************* (on 7-3-24) and asked her why all this was happening. She said it was "customer services fault", and said she would have a supervisor call me.On 7-8-24, after having recieved no call and no refund, I again called *******************, and got her voice mail. I told her that I wanted a refund posted be the end of the business day, or I would cancel the policy and dispute the extra charges through my credit card company.******************* called my back several hours later, and said a refund had been issued for the extra charges, and that they were starting the application process for this policy all over again. While she was on the phone, I pulled up my credit card account on my computer. No refunds had been issued. I told her to cancel the policy and refund the entire amount. She said that I would need to contact customer service. I told HER to contact customer service, and I hung up.

  

  Business Response

  Date: 07/12/2024

  Hello, ******************, thank you for reaching out to AAA Life Insurance Company and making us aware of this situation. We apologize for your frustration! Our team has reached out to you personally to discuss resolving your issues, and we have confirmed that both policies are now cancelled and a refund of the premiums you requested has been initiated. We hope this resolves your frustration, and we apologize again. - ***************************

   

  Customer Answer

  Date: 07/17/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]  The original response from AAA Life that I received dated Friday, July 12, stated that both policies had finally been closed.   I THEN received a call from AAA employee ******************* (sp) on Monday, July 15.  He left a voicemail indicating that he could get the ball rolling on closing those accounts (that supposedly had been closed already) if I would call him back and discuss it with him.   I am disgusted with this company lying to me.  ******************* was supposed to cancel the OLD policy upon issuing the NEW policy,  back on June 17.  She lied when she said she would take care of it.  I DO NOT wish to receive ANY MORE PHONE CALLS from this dishonest company.
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 07/18/2024

  Hello, ******************, we apologize again for the frustration. To confirm, we have cancelled your policies and will refrain from future communication. We hope this resolves the situation and are sorry for this unfortunate frustration. - ***************************