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Find a Location

PFCU has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PFCU

      9077 Charlotte Hwy Portland, MI 48875-8417

      BBB Accredited Business
    • PFCU

      4035 S State Rd Ionia, MI 48846-9472

      BBB Accredited Business
    • PFCU

      102 W Main St Westphalia, MI 48894-9838

      BBB Accredited Business
    • PFCU

      2025 Lapo Rd Lake Odessa, MI 48849-8416

      BBB Accredited Business
    • PFCU

      644 Migaldi Ln STE 100 Lansing, MI 48917-7751

      BBB Accredited Business

    Business ProfileforPFCU

    Credit Union
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.84/5stars

    Average of 70 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/30/2016

    Years in Business: 77

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    PFCU is a full service financial institution 

    Products & Services

    This company offers loans, mortgages, online banking, savings accounts, checking accounts, car loans, RV loans, credit cards, debit cards, ATM's and student loans.

    Business Details

    This is a multi-location business.

    Find a Location

    PFCU has 13 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PFCU

        9077 Charlotte Hwy Portland, MI 48875-8417

        BBB Accredited Business
      • PFCU

        4035 S State Rd Ionia, MI 48846-9472

        BBB Accredited Business
      • PFCU

        102 W Main St Westphalia, MI 48894-9838

        BBB Accredited Business
      • PFCU

        2025 Lapo Rd Lake Odessa, MI 48849-8416

        BBB Accredited Business
      • PFCU

        644 Migaldi Ln STE 100 Lansing, MI 48917-7751

        BBB Accredited Business
      Headquarters
      9077 Charlotte Hwy, Portland, MI 48875-8417
      BBB File Opened:
      11/24/2006
      Years in Business:
      77
      Business Started:
      1/1/1947
      Business Incorporated:
      12/31/1969
      Accredited Since:
      7/30/2016
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      9:00 AM - 12:00 PM
      Su:
      Closed
      Business Management
      • Ms. Michele Makley, President/CEO
      Contact Information

      Customer Contact

      • Ms. Michele Makley, President/CEO
      Additional Contact Information

      Fax Numbers

      • (517) 647-4145
        Primary Fax

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have had repeated contact with this banking institution regarding this SAME problem. I do not know why they refuse to do what I ask them. I simply want them to close this account and reopen it with a different number. Its a savings account. They closed the checking account with no problem but nope, just cant do this one for any reason whatsoever so here we are AGAIN. Im frankly tired of talking to them about it. Im not interested in arguing or repeating myself over and over There is a previous complaint here regarding the SAME issue. .. there is a credit card company taking a payment out of this account. Ive never given this company my SAVINGS account number, I do not know how this happened or is happening but Ive never given a business a savings account number to take a payment from. Always been my checking. No matter there. The problem is I cant reach them to stop it. I want PFCU to stop letting this happen. I dont use that account, theres no money in that account and ********************** charges me fees which I want returned like the last 100 ( exaggerating) times. Its ridiculous that they cant put a stop payment, they cant do anything but charge me fees. I want this stopped. For the last time. I have one fee now,,, by the time this reaches you Ill probably have 2. I want the number changed period. So this plus finance place will stop trying to take money from this account. Thats it. I pay them a different way and do not want to use this account EVER. My ********************** account was compromised a few months ago and I asked for new account numberS. For whatever reason they changed one account number but not this savings number . I want a new number, I want to sign for it through my email cause my work hours are the same as their hours and I cant get there, and I want the fees credited back. I also want this to be the LAST TIME I have to deal with this. Why cant this happen?? I feel it should have been done initially when the account was compromised. Worst CU I swear
      Read More

      Customer Reviews

      70 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Darren M

      5 stars

      06/11/2023

      Awesome, start to finish!!! They even followed up AFTER everything was completed.

      Local BBB

      BBB in Western Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

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