Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been talking to billing all week here and they are aware of my insurance issues. They know they are going to retroactively pay my past due and it should be fixed in a few simple days. They are not harassing me to pay the bill now they see my insurance is starting to pay for my procedures now. I am disabled and unemployed due to heart failure at their hospital due to neglect on their end for. 4/15/24. They did not do anything to prevent the medications they gave me from stopping my heart, did not do any medical treatment before giving me two dangerous medications close together which caused my already elongated qt to just stop my heart, my pitassoum was also under 2 when I went to the hospital and that alone can kill you.They didnt do bloodwork or anything to make sure I was safe for meds. They caused me to have this bill because I list my regular insurance so now Im fighting with new insurance. They are unlawful and not regulating their billing practices.

  Business Response

  Date: 02/18/2025

  Thank you for sending this concern. I have communicated with the billing leaders, and we will be in contact with the patient directly. 

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am wondering where the PT services are, I have complained about this to ********* **** and ****** ******* in the green zone. I inquired yesterday and today with no callback or no regard to importance.

  Business Response

  Date: 01/21/2025

  This issue has already been resolved with the pt's daughter.

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed as an administrative remedy before I get litigious.I am a ******** recipient and as such, I don't have the luxury of being able to hop around to different doctors and clinics to seek care.This complaint is against ***************** Medicine, Suite 344, where I have seen numerous different providers.I am suffering from Central Alveolar Hypoventilation Syndrome or something very similar and these willfully neglectful Doctors insist on labeling me with OSA diagnosis ALTHOUGH I have symptoms DURING THE DAY, WHEN I'M AWAKE AND WALKING AROUND.Every time I go in there knowing what I'm talking about, they don't take my experience seriously and I feel very dehumanized.The clinic does not return calls, and they have not set up any way to message providers on ********They're trying to treat me for a differential diagnosis and I'm very ticked off by it.I have a 135 IQ and these doctors insult my intelligence, and devalue the symptoms I am having. They're playing with my life.

  Business Response

  Date: 01/02/2025

  Thank you for sending this over. This case has been shared with the leaders for Corewell Health ************** and they will follow up with the patient accordingly.

  Thank you and have a great day!
  
  ****** D. ****
  Quality Assurance Analyst
  Quality and Patient Safety CHMGE
  
  Service Excellence - CHMGE
  Office: ************
  
  Medical Group East
  26901 Beaumont Blvd
  *******************; 48033    

   

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This complaint is not resolved, and I do not appreciate Corewell sending me correspondence off BBB Portal telling me to take my issue to Department of Licensing or Health and Human Services.

  Very uncompassionate.
  
  Regards,
  
  ***** *******

  Business Response

  Date: 01/09/2025

  Good morning,

  Please note that the practice manager will reach out, again, to the patient directly.

  Thank you,

  ****** D. ****

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our child was referred for an evaluation for speech delay by our pediatrician. We received an initial evaluation through Corewell Health, who recommended outpatient speech therapy once per week. We began pursuing this treatment in February 2024. Corewell Health claimed that they had verified coverage for outpatient speech therapy for our child, which is documented in the outpatient notes in most of the speech therapy visits. Based on the assumption of coverage given Corewell Health's documentation and verification of the medical necessity of their treatment based on Corewell Health's evaluation, we continued speech therapy for several months until we received a large bill from Corewell Health. That prompted us to investigate our coverage, where we learned that our insurance covered only rehabilitative speech therapy, while the services that our child was receiving were considered habilitative speech therapy. We subsequently discontinued services with Corewell Health. I contacted Corewell Health to resolve the billing issue and was instructed to file an appeal with our insurance company. Our appeal was denied, but we learned that Corewell Health was also appealing from the provider's end. We have tried to reach out to Corewell Health about having our amount owed reduced given that they claimed coverage was verified but have not received any meaningful response.

  Business Response

  Date: 12/09/2024

  Thank you for sending this over. This case has been sent to the appropriate leadership and will follow up with the patient accordingly.

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a referral to get a procedure done at Corewell Health. Insurance didn't cover it, so I canceled the procedure a week prior to it. They told me that it'd be canceled. Then we received a bill in email and on there portal. I called, they said it was canceled but said to call the department that was going to do the procedure to cancel bill. I did. 3 times in one week all to voicemail, never a returned call. Then we received bill in the mail, I called their billing department listed in letter, and they refused to cancel.

  Business Response

  Date: 10/29/2024

  Thank you for sending.  This issue will be investigated and we will respond directly back to the patient.

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly called the hospital requesting an accounting of disclosures of my PHI, which federal law states that I am allowed an accounting of disclosures of my PHI to all "business associates" not directly involved in my care. No one has called me back about this. There is no form available on their website and no contact for a privacy officer. I would like a response to my request for an accounting of disclosures of my PHI.

  Business Response

  Date: 10/08/2024

   

  Good morning, 

   

  Thank you for sending this over. We will look into this and contact the patient directly. 

   

  Thank you, 

   

  Customer Answer

  Date: 10/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** ********

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at the hospital on August 31st at around 2AM showing signs of internal bleeding. They admitted me and I got a room. That was great however after I got to my room I am being told that the doctor *** is assigned to me wont be in until later to do his rounds. I waited all day for him to not show up and still hasnt shown up. How can a doctor make recommendations about my care without even meeting me? I am being charged for care I am not even receiving. I am being told if I am lucky they will schedule a procedure Monday if not Tuesday. They are keeping me here for my money. How is this right? In talking to the nurses they said this is a regular occurrence for doctors not to show up on weekends. So I guess if I have a medical emergency I must only have that during a week day thats when I get the care I deserve. I told the nurse to let the doctor know I would like to leave since I havent spoken with him, the doctors response he recommends I stay. How in the world can you make that assessment without seeing your patient to even say hello?

  Business Response

  Date: 09/03/2024

  Good morning,

  Thank you for informing us of this customers concern that was shared with the ***************************************** takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review.In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter.

   

  Thank you 

   

  *********************

  Patient Relations Analyst

  Corewell Health Trenton

  ************

   

   

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beaumont/Corewell Health improperly billed my insurance BCBS with the wrong diagnosis code for my Breast MRI. I now have a $6000 bill. For 3 months I have tried to resolve this with multiple people, multiple phone calls with the billing department at Corewell. My doctors office has re-faxed the prior authorization with the order form and correct diagnosis code 4 times now and the department continues to claim they havent received it. I have offered to drive it there and deliver personally but they say I cant. I have been dealing with the manager of the billing department ********************* and multiple coworkers. I have all names and dates written down. I cant seem to get this resolved yet I keep receiving texts, phone calls and emails from Beaumont stating my $6000 bill is past due. I dont know how else to resolve this. Once PLT receives the fax, they send it to coding and then rebill BCBS with the proper code for reimbursement. This MRI is covered and I had preauthorization. I had no control over how they imputed the wrong diagnosis code for insurance to deny it. Ive been trying to resolve this mistake on their end for months. I am high risk and need a breast MRI every year but Im afraid to ever do this again. Please help!

  Business Response

  Date: 08/06/2024

  Good morning,  
  
  This concern was sent to our billing leadership, and they followed up directly with the patient. 
  
   
  
  Thank you, 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/24, I visited the patient (my father) in the morning at Corewell Health - Royal Oak. My sister and I spoke with the infectious disease doctor and then the kidney doctor, both were very positive and explained they were preparing for discharge and installing a picc line for daily IV antibiotics upon release. They did install the picc line that same day. Shortly after 11:00 pm on the same day (5/3/2024), the hospital called and notified my mother (spouse of patient) that my Dad fell in the bathroom. They mentioned that he had a bruise and a scratch but all tests came back fine. They also mentioned he has to be assisted at all times. On Sunday, May 5th, my sister and I visited my father at approximately 9 am. and he expressed he wanted to be transferred as he was not satisfied with his care. He pretty much stated he needed to go to the restroom, he was assisted into the bathroom but technician (I don't believe an RN) came out. I told her he was to be assisted at all times per the hospital and to get back in there. She (the ee) was concerned about the bed alarm going off and someone thinking he fell out of the bed. I told her "who cares about the bed alarm, get in there". I immediately heard a thud. My father fell off the toilet and passed away from that fall. I witnessed the medical team resuscitating my father. I didn't question things as i wasn't sure if it was submitted with her POA. It was. A *** was on file and I witnessed a team of doctors resuscitating at a time he shouldn't have been. My father was admitted due to an ear infection, he lost 100% of his hearing due to this infection. There was absolutely nothing in place to handle a patient with no hearing. The doctors didn't call his wife with an update after their rounds. They spoke with a patient with no hearing. The lack of communication between the hearing, the full time assist and the *** that was on file resulted in a negligent death. This hospital failed at so many levels.

  Business Response

  Date: 05/15/2024

  Thank you for sending this to us. We will review and be in contact directly with the family. 

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctors office sent a lab and coded it incorrectly. Beaumont ******* health sent a bill to me months after the lab. The lab was done in November. I received the first bill in March. I began working with Corewell health and my doctor to fix the situation as my physicals are covered under my insurance. My doctor did not sign the new prescription and corewell did not accept but didnt tell anyone what the problem was. ******************* started calling. I called them and they said it needed to be signed. I called my doctors office and they sent a new one and had it signed by the doctors. I called back to make sure it was all set a couple weeks later. I received an operator named ******* and she was very rude and not helpful. She said there was no supervisor available for me to talk to. My bill is still at the collection agency and I dont know what the problem is. I am the customer and shouldnt have to navigate back and forth with billing.

  Business Response

  Date: 05/09/2024

  Good morning, 
  
  I am writing to let you know that our office has received this concern and will perform an investigation. We will follow up with the patient directly with our follow-up and resolution to the concern. 
  
  Thank you. 
  Sincerely, 
  
  ******************************* | Patient Satisfaction Analyst