Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doctors misdiagnosed a problem with my father (William *******) during an emergency room on 11/12/2023 thinking a catheter issue was related to a urinary tract infection. They prescribed an antibiotic treatment (fosfoycin tromethamine) that they either didn't know was not covered by ******** or didn't care because they could just charge the patient for it afterward. During a later visit on 12/10/23, they used and then charged the patient $34.77 for lidocaine gel, also not covered by ********. Is it the patient's responsibility to question the doctors whether their services and the materials they are working with (and prescribing) are covered or not covered by their insurance. And what incentive does the hospital have to tailor their practices with regard to insurance if they can just charge the patient for any amount underpaid or not covered?

  Business Response

  Date: 04/18/2024

  Thank you for sending this our way. We will follow up with the patient directly. 

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  After posting my complaint with the Better Business Bureau, complaint #********, I receive a letter in the mail from **************************, a Corewell Health Patient Satisfaction analyst. The response was inadequate and did not address my specific issue, which is that the hospital takes no regard as to what services are paid for by insurance in their treatments and can charge for absolutely whatever they want and for whatever price they want. This extends even to patients covered by Medicare. 
  
  The letter that I received concludes a paragraph with "Please know, the hospital does not gain any incentives by ordering a specific medication." This garbled sentence does not seem to recognize the incentive involved in being able to charge insurance along with being able to pass additional costs onto patients without any disincentive. The hospital is not limited by whether or not the services are needed nor by whether the services are covered by insurance nor by whether the amount charged exceeds the allowed amount if it is covered by insurance. That is the incentive that seems to be not understood by the patient satisfaction department.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying $25 per month for a bill (date of service 4/13/2023) this was the agreed amount payment plan.I received. Letter from collection. I called to find out why I was sent to them . The person told me that it showed some of my payments went to the wrong account. I only have one account and I paid by phone and online. Apparently the payments that were made by phone went to the wrong account. This should not have been sent to collection and I need this resolved right away. It is not my fault and I need this taken out of collections.

  Business Response

  Date: 03/12/2024

  From: **********, Estee D. <************************************************************>
  Sent: Tuesday, March 12, 2024 11:27 AM
  To: Complaints <****************************************************>; RO-PFE <********************************>
  Subject: Re: You have a new message from the BBB consumer complaint #********.

   

  Thank you for sharing this. I will be in contact with the patient directly re: this concern.

   

   

   

  Estee ********** | Patient Satisfaction Analyst

  Patient and Family Experience 

  William Beaumont University Hospital Royal Oak

  ********************************************;| Royal Oak | ** | 48073

  Office: ************

  ************************************************************ 

  ---

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Beaumont in **** for a hip procedure/mri. I was billed ******* which i told them I would have to make payments. I was told that day I was on a payment plan. I paid as much as I could. After making payments for sometime, suddenly I had no bill. I contacted Beaumont and was told I had no bill. I insisted that I had a bill, I was told no. What I wasn't told that I would be put into collections. After a few months I received a letter from law firm that has 18 complaints against them on the bbb. Anyway, after I received this letter I called Beaumont. After telling them that I thought I was in a payment plan and received no notice about going into collection, then the law firm. That they would review my case. I called back every time they told me too and finally on January 12th I was told that I was outt of collections and on a payment program. When I got paid on December 19th I paid $***** on the bill which Beaumont accepted. A few days ago I get a letter from Beaumont telling me I have another bill from them and stating they have tried to reach me by phone several times. Never once has Beaumont reached out to me. I called Beaumont on January 30th and was told that I didn't pay my balance in full and now the debt is with a law firm that has a lot bad complaints against them with the bbb. They also said that there is nothing they can do, which we know is not true. Beaumont never said anything to me about paying the bill in full. I was under the impression that i was on a payment plan and going to pay them ***** bi-weekly when i get paid. I do not trust the collections agency to accept the bill being paid, even after you pay it. after reading the complaints. I am not looking forward to harassment calls from the collection agency, I hoping this be quickly settled.

  Business Response

  Date: 02/01/2024

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter.

  Customer Answer

  Date: 02/01/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:  there is nothing listed that how I can communicate with ******* health (beaumont) and are you asking me to write the bbb to keep the complaint active?  I'm hoping that is can be resolved quickly, I have a low life collection agency threatening to garnish my wages 
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,

  
  
  ***********************

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter's ER visit was denied by insurance (appeal also denied; I cannot appeal insurance more), so the hospital charged us the "full price." My husband and I messaged and called multiple times to discuss the bill or a possible discount. Multiple people said they "didn't do that and that was no one's job" or they "would call us back" and then didn't. Finally someone said they put in the hospital's internal appeal process and would call back. They did not call back. I gave up and paid the bill (perhaps my mistake). I filed a final complaint through the Beaumont website. Someone actually called me back and tried to be useful. She contacted various departments internally. She actually called me back again and said the financial departments said 1) they do not adjust bills if the patient has insurance, even if the insurance refuses to pay the bill and it is all on the patient but also 2) they DO offer discounts to people who pay in full. They don't know why I wasn't offered me one. But they're not offering me one now even though I asked repeatedly and did pay in full, and 3) there is no internal appeal process. All these things contradict each other. They do offer discounts. They don't offer discounts. They do have an appeal process. They don't have an appeal process. No one has their story straight, and the incompetence (never mind the ridiculously high bill) will ensure my family of five never goes to a Beaumont location again. So what is the answer? Beaumont does or does not have an appeals process, and they do or do not offer discounts for paying in full (which they claim I should have been offered but also won't offer me one)?

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Beaumont hospital (ER) in **** on March 20th and had several services while there.When I received the bill from my stay, I had been charged for two speech therapy services that I did NOT receive:CPT ***** ($483)CPT ***** ($343)In April, I called the ****************** *************) and initiated a dispute. I was told that someone would get back to me within two weeks.I haven't received any follow-up emails or phone calls, despite calling the ************ multiple times.- On May 26th, I called and escalated to a supervisor - **********************- On July 28th, I called and escalated to a different supervisor - **********************- On August 7th, I called and escalated to a supervisor "that will have to call me back"In the meantime, I am receiving collection notices.

  Business Response

  Date: 08/18/2023

  Dear **************,

  We received your letter regarding your case #********. I just wanted to let you know that we have reviewed and responded to the patient directly as per our policy.

  Sincerely,

  *********************

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  I spoke to the Beaumont / Corewell Health representative assigned to this case last Monday, the 14th, and indicated that I had not received confirmation that my disputed charges had been submitted for review.  She indicated that she would personally look into it and respond in writing.
  

  Since I spoke to her on the 14th, I have not received any communication (written or verbal) that the charges have been either submitted for review or that they were actually reviewed.

  Again, I did not receive the speech therapy services that I was billed for and I'm requesting that these charges be removed from my account.

  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a bill for bloodwork that I had done in February for $296 that never went through insurance. My insurance company and myself called and send mail at consistently over the course of 5 MONTHS (yes, that's correct) in attempt to get someone from the billing department to send my bill to insurance. Every time I was able to actually talk to someone, I was given an apology and told they'd send the info to a higher up. On two separate occasions I even mentioned to representatives that they urgently needed to do their part before it went to collections.On July 18, 2023 they sent the $296.00 bill to collections anyway. Supervisor Of Billing, '******', told me that they sent the bill to insurance on July 26th. You heard that right - that is 170 days (or 5.5 months) after I was first billed and had reached out to make sure they knew it never went to insurance. That is 170 days (5.5 months) since a Beaumont employee had for the first time told me that my insurance was indeed on file and we were waiting to hear back from higher-**** ****** refused my request to send me a short email just stating in writing that she had reached out to higher *** to remove the bill from collections. Not an extreme request to hold a company accountable who had lied to me verbally for nearly 6 months.I will obviously have no problem disputing it successfully, but the stress I have been put under is vile. This negligence is incredibly irresponsible and dangerous.If you've had similar issues, I urge you to take the steps that I have now taken:1. Dispute the debt with the United ****************** (both electronically and over the phone)2. File with the Better Business Bureau (Heads up - Chances are they will not respond to the BBB, because they haven't with 23 out of the total 36 complaints in the last 3 years)3. File a report both online and over the phone with the ************************* 4. If they fail to respond to the above, contact an attorney regarding small claims court

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without releasing too much detail/health info: they deleted my test results and didn't allow me to retake them. I've been mired in paperwork for weeks trying to solve this problem and get the rest covered by insurance a second time (near impossible). They were not cooperative with me in this at all

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an INR test on June 8th at ****. I told the person at the test what test was needed and it was in the system. Their lab technicians performed the wrong testing - did tests for a different doctor. Totally wasted my time and money.

  Business Response

  Date: 09/19/2023

  Dear **************,
  

  Sincerely,

  *********************

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello during March 2022 I accidentally took three cyclobenzaprine 10 MG Tablets and i went to ****** care who referred me to the Er. I went to the the ** with my parents, and they send me to the area where they were treating the patients with mental health issues or suicidal attempts. Any way I was attended by the physician on duty who ask me few questions and she said i am ok and she said I can go home. once the doctor cleared me then the nurse on duty came and informed us that I have to stay overnight as social worker has to have a word with me before I can go home, and the social worker has gone home. They kept me in that hostile environment which was really uncomfortable and unpleasant, and I can't explain how I spent that night over there. Social worker came the next morning around **** or **** am and have a conversation with me for a min or two before she releases me to go home, and I came home. Now the hospital sent me a bill for the overnight stay which came out be more than **** dollars. I am a student and can't afford that. I had quite a few conversations with the hospital billing department and the patient care department, but they still want me to pay that. Although my dad is helping me pay small increments, but my question is that I was kept in that hostile environment overnight which was not my fault and should not be charged for that as social worker was gone home.I want if BBB look into the matter and help me have hospital remove those charges as I am not able to pay, and my dad won't be able to pay either. I did not know that I can contact BBB regarding that issues which I just came to know a few days ago and that is why I am contacting BBB now.I will appreciate if BBB help me about those charges.Thanks

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY MOTHER WAS TAKEN TO ICU. HER ROOM WAS SUPPOSE TO BE PACKED AND HER ITEMS TRANSFERRED. INSTEAD ALL OF HER PERSONAL ITEMS WERE ALLEGEDLY THROWN IN THE ****** INCLUDING A FEW HUNDRED DOLLARS IN FLOWERS, PERSONAL BODY WASH AND LOTION THAT WAS BRAND NEW, PACKAGED PEDICURE KIT, PERSONAL HAND WRITTEN CARDS FROM HER FAMILY AND FRIENDS. "DESTINY" ALLEGEDLY THREW IT INTO THE GARBAGE. MINUTES AFTER I ARRIVED TO RETRIEVE MY MOTHER'S PERSONAL BELONGINGS. I REACHED OUT TO THEIR ENVIRONMENTAL SERVICE DEPARTMENT. UNTO THIS DAY THEY HAVE GIVEN ME THE COMPLETE RUN AROUND. THERE IS A PATIENT ADVOCACY GROUP THAT HAS ALSO TURNED INTO A COMPLETE JOKE!! IN ADDITION TO THIS MY ELDERLY MOTHER WAS PRESCRIBED HALDOL AND PUT INTO RESTRAINTS WHILE IN ICU. AS IT STANDS HALDOL IS A PSYCHOTROPIC MEDICATION. MY MOTHER WAS NOT SUICIDAL, DESTROYING HOSPITAL OR ATTEMPTING TO INCAPACITATE ANOTHER PERSON. IN MY OPINION IT WAS IN RETALIATION BECAUSE SHE HAD AN EXTREME CASE OF HOSPITAL INDUCED DELIRIUM. THE NURSE WAS PUSHING ON HER FOOT THAT SHE HAS GOUT IN; SHE ASKED HER TO STOP. SHE ALLEGEDLY CONTINUED TO TORTURE MY MOTHER WHO WAS IN EXCRUCIATING PAIN. MY MOTHER "STRUCK" THE NURSE IN HER EFFORT TO GET HER TO STOP. NO OTHER STAFF WAS INVOLVED. WHAT WOULD YOU DO? MY MOTHER IN IN SPITE OF HER CONDITION WAS STILL ALERT TO PAIN. IN RESPONSE, ************************************* ORDERED THAT MY ELDERLY MOTHER BE PLACED IN RESTRAINTS AND GIVEN HALDOL. WE WERE NEVER TOLD THAT MY MOTHER WAS PUT ON HALDOL A PSYCHOTROPIC DRUG. THEY TREATED MY MOTHER IN HER STATE OF DELERIUM AS IF SHE WAS IN A PSYCHIATRIC HOSPITAL THIS WAS THE WORST EXPERIENCE OF MY LIFE!!