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Find a Location

BluePearl Pet Hospital has 1 locations, listed below.

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    Business ProfileforBluePearl Pet Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    29080 Inkster Rd, Southfield, MI 48034-1057
    BBB File Opened:
    9/16/1991
    Years in Business:
    33
    Business Started:
    1/1/1991
    Contact Information

    Principal

    • Ms. Mary Gilliland, Manager

    Customer Contact

    • Ms. Mary Gilliland, Manager

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Our dog was not treated for the diagnosis and symptoms he had beginning March 28, 2020. He was a happy healthy normal 4 year old dog (BD 3-20-16).He was still eating/drinking and moving around like normal, just didnt want to play. We took him to his regular vet. 3-30-20 vet visit-Bloodwork and exam were normal. ******************** said any other vet wouldve said everything was normal except she knew him and felt we should go see an emergency vet with an internist on board to take a look. He went in for an exam and came home the same day. No medications March 31, 2020 - Requested X-rays. Found a mass/tumor deep in his lungs coincidentally. April 1, 2020 - Referred to Blue ***** by North Main because there was an internist and radiologist on-site. Blue ***** sent out a urine sample to determine if the tumor was fungal in nature because we had gone to TN in December. It took 8 days for the results. His condition rapidly declined. By Friday April 3rd, he was not eating on his own, little energy and a progressive fever. We were In contact with North Main and Blue ***** CONSTANTLY. Went back in for more bloodwork and X-rays, told us we had to keep waiting for fungal results, that they could do NOTHING. We begged them to treat him for pneumonia for his horrible wheezing and breathing from his rib cage. We did Sub Q! Fluids, ice bags to keep him cool and hand fed him. We took him in walking and looking fairly healthy. We got an appt with the internist April 7 WHICH HE CANCELLED!!!!! Did a phone consultation instead, over $100. I have the recording of his cancellation. We ended up in emergency 4-8 and never saw him again until they walked him out in a box. this was the first time I met the vet. He said not to take him to MI State for an autopsy. I of course did and the cause of death was Necrotizing Pneumonia. The pneumonia he was never treated for and wed asked multiple times. The fungal test was negative. 8 days of wasted time of no tx. $6139 refund

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Frances P

    1 star

    05/21/2024

    NEVER AGAIN! I would not recommend ************** Hospital to anyone. Our experience was incredibly frustrating and unprofessional. Our corgi was vomiting overnight and in need of urgent care, we were forced to wait for a whopping 5 hours! Maybe more if we did not decide to walk out. Things got worse when we were finally put in a room and had to wait an additional 2 hours with our sick dog. The front desk lady was rude when I inquired about the wait time. Telling me that Didnt you already asked someone? The problem is no one is giving us an answer. One Tech was nice enough to talk to us but this was because I went out to the hallway to ask for updates. Otherwise, no one is talking to us. The family next to us have been waiting for 6 hours and also walked out. This was a complete waste of our day and we will not be returning to this poorly managed facility. I understand triaging ( Im an RN) . But expectations should always be set than leave your customers waiting and wondering. I understand BUSY but thoughtful management can avoid what we went through.

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    BBB of Detroit & Eastern Michigan

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