Complaints

This profile includes complaints for International Dairy Queen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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International Dairy Queen, Inc. has 217 locations, listed below.

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• 

  International Dairy Queen, Inc.

  8331 Norman Center Dr 8000 Tower Suite 700 Bloomington, MN 55437-4501

  
• 

  Dairy Queen Corporate Stores, Inc.

  817 S Main St Brownsville, KY 42210

• 

  Dairy Queen Corporate Stores, Inc.

  9656 Bluegrass Parkway Louisville, KY 40299

• 

  Dairy Queen

  6627 Roosevelt Hwy Union City, GA 30291

• 

  Dairy Queen

  Hwy 441 Cornelia, GA 30531

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Free Ice Cream Cone Day in march 20 was a complete failure! The app wasn't working. I drove into town especially to get the free ice cream cone for me & a friend. Location: ********* ****************

  

  Business Response

  Date: 03/24/2025

  We have responded to the Fan directly, to provide solution. 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 7:45 pm I placed a mobile order for Dairy Queen located on ************************************. I have severe syringomyelia and am handicapped. Typical policy is that mobile orders must be picked up inside. Unfortunately their drive thru line blocks into the street so you arent able to utilize the parking spots including the single handicap one. This happened once before and I was told by the male manager that it was not an issue and to just let them know in the drive thru and I could pick up that way. Ive done it that way several times without issue until this evening. Today I went through and once I reached the speaker I was told no. I explained the situation and prior communication and was told no. Quite rudely. I asked to speak to the manager and was told to just pull up. I had waited for 9 vehicles in front of me. By the time I made it to the window it was 5 minutes past order pick up time. The young lady working the window was extremely rude. She said I could just pull up and park (there is no where to park) and that theyd bring it out but didnt know how long it would be. She walked away from the window mocking me and said I didnt look handicapped. The placard is in my window and Im sorry you cant see my spinal cord. My order came out nearly 25 minutes later and staff was extremely rude. I went to open my childrens food to give it to them and there is hair all over. I will be filing a police report and I pray there is video because it seems intentionally done. I took pictures and also found hair in the ice cream.

  

  Business Response

  Date: 03/13/2025

  We have documented the Fans concerns and responded to the Fan directly. Their concerns have been forwarded to the restaurant.  

  Customer Answer

  Date: 03/14/2025

   I am rejecting this response because:
  
  I have not heard from the restaurant. 

  

  Business Response

  Date: 03/14/2025

  We have documented the Fans additional comments and forwarded them to the restaurant. 

  Customer Answer

  Date: 03/20/2025

   I am rejecting this response because:
  Once again no one has reached out to me in regards to this. I think this reflects how they do business. I have yet to receive a phone call or email even acknowledging what happened, let alone an apology or a solution. I suppose I will have to file a dispute with my bank over it. I was hoping to speak with the business directly to address this and figure out policy moving forward but it appears they are too busy to contact me. 
  
  

  

  Business Response

  Date: 03/26/2025

  We have responded directly to the Fan and forwarded he concerns to the restaurant. We have documented their additional concerns and responded to the Fan directly.  

  Customer Answer

  Date: 03/26/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The owner did call yesterday and apologize for my experience. He did offer a meal coupon that I declined as I'm not comfortable eating there after that experience. Corporate did reach out to me via email and are mailing me a $40 gift card I can use at another location which offsets what I spent on that order. 

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had to contact DQ customer service SIX times now, to no resolution. I called to say that I was about to use my rewards, only to find 108 points were missing. *** said the points had expired and that I'd received an email notice of it. I DID NOT RECEIVE ANY EMAIL NOTICE. I told her that I DO get DQ emails, but had never gotten notice, or I would have, obviously, used the rewards. She said she would send a request to a different dep't to ask to re-add the points and that I'd hear back within 48 hours. Instead, immediately upon hanging up, she sent me an email stating rewards expire and I need to sign up for email notifications of it (what we had already discussed - but NO mention of the points she stated would be added, and no one ever re-added the points. I contacted DQ again to ASK FOR MY POINTS and to say there isn't an option to sign up for email notifications of expiring points in the app. I received an email stating I'd asked for my subscription to be updated (i did NOT ask for my subscriptions to be updated - I told him I already receive DQ emails, just not for expiring points - and STILL NO POINTS WERE GIVEN BACK TO ME). I then received another email stating - we sent you the wrong email by mistake. We did not update your subscriptions. Whaaat?? I spoke to another person on the phone and asked for my points and she said she'd put in a request to a different department. I then immediately received a nonsensical email from THIS person, that had nothing to do with my points. You need to fix your app and email notifications for expiring points... and give me my points back. Starting to think this is all a scam. I bet no one get emails that points are expiring. Then when people complain, you put up road blocks to prevent them from using their points to get them to keep going back to the store.

  

  Business Response

  Date: 02/28/2025

  Fan originally reached out to us on 2/22/25, we have documented their concerns and responded to the Fan directly. 

  Customer Answer

  Date: 02/28/2025

   I am rejecting this response because: DQ response was untruthful and inaccurate, and they made no attempt to resolve the issue. DQ response falsely stated, "you are not currently opted in to receive email notifications." That is incorrect. As I've stated to DQ numerous times, my app shows that I am signed up to receive DQ emails, and I DO receive emails from DQ. I just do not receive notifications of points expiring. They offered to send a gift card (which is not the same as restoring my points), but sending me a gift card does not solve the problem, because without notices that my points are expiring, I will simply keep losing points in the future. Again, please restore the points that were removed because DQ did not send me notice, and figure out a way to get the expiration notices sent to me. Obviously if I had received notice, I would've used the points. I sent this same response to DQ and as a result, they emailed the BBB pretending all was resolved. 
  
  
  
  

  

  Business Response

  Date: 03/03/2025

  We have responded to Fan directly and explained DQ rewards points policy. 

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dairy Queen - **************************************** The store location did not show up in my search through BBB plus it time to escalate since the actual location has neglected to address this seemingly simple event.I ordered soft pretzels (10/02/24) and they were too hard to eat. Called next day and was advised that replacement coupon would sent. I wish that was the end. Waited two weeks and nothing came. Called again (2nd call - 10/17) and was informed by the "assistant manager" that he can't resolve the matter but he will call the manager and the manager would call next day. Nothing. Called (3rd call - 10/21) again and another "assistant manager" said my name is on "the board" and the manager, will be in the next day, which is Tuesday (10/22). Nothing. If I had known it'd would've taken this energy to get what I paid for I would've just eaten the hard pretzels with a smile, which is unfair to me as a consumer. Unfortunately, I'm in too deep now and it's important that this manager and location be accountable to the community it serves. Its a little baffling to give someone the title of assistant manager but not empower them to send a coupon in the mail. Especially, if you're too busy to be bothered to do it yourself or to show up to the store more than once a week to handle looking matters. I've certainly been patient and graceful in my efforts. Very disappointed in the treatment I've received from this business and would like to document it here.

  

  Business Response

  Date: 10/25/2024

  Fan initially reached out to us on 10/24/24, we responded to the fan directly and forwarded their concerns to the restaurant.  We have documented their additional concerns and responded to the fan directly.

  Customer Answer

  Date: 11/01/2024

   I am rejecting this response because: I received a direct email from American Dairy Queen Corporation (ADQ) advising the franchise owner will reach out. The franchise owner messaged via email and we have not come to a resolution yet. If I could have filed a BBB complaint on this exact/specific franchise I would have but ADQ is severing as the profit champion and headquarters for this franchise through their franchise agreement, ongoing support, and quality control so until it is resolved, I will not be satisfied with ADQ. At this time I will continue to correspondence directly with the franchise owner to see if we can come to a suitable resolution, and I will update BBB.
  
  
  

  

  Business Response

  Date: 11/06/2024

  Fan initially reached out to us on 10/24/24 and 10/25/24 though the BBB. We responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant. We have documented their additional concerns and responded to the fan directly.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6 I came to a Dairy Queen in the ********** area address ***************** at 434pm I ordered the Pomegranate ***** Blast I asked the female employee to just make it with Pomegranate when I received my smoothy I tasted it and it tasted like Strawberries I came back to tell her and she was giving the 3rd degree by telling me that she put Pomegranate in my drink but unfortunately she made it wrong and refused to make another one for me I emailed corporate about this and they told me they sent my email to the district manager and I have not gotten a response since September 6 its now September 17 and I sent another email to them and the same response I want my money back of 8.11 I feel that this particular Dairy Queen needs to hire better employees and when a customer like myself sends a complaint or concern they need to make sure they respond right away not 2 weeks or 3 weeks they need to be more diligent in there responses to there customers

  

  Business Response

  Date: 09/19/2024

  Fan initially reached out to us on 9/6/24, we responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant.  They contacted us directly again on 9/17 and we responded to the fan and send their concerns to the franchise owner. We have documented their additional concerns and responded to the fan directly.

  Customer Answer

  Date: 09/20/2024

   I am rejecting this response became this doesn't resolve my concern regarding the situation when they sent me the Email never reviewed an immediate response from a district manager all I was asking was for a refund for the smoothly if I don't hear from you I will take this matter to small claims court 
  
  

  

  Business Response

  Date: 09/23/2024

  We have documented their additional concerns and responded to the fan directly and will be mailing them a gift card.

  Customer Answer

  Date: 09/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me

  However I would've preferred a refund of 8.00 but I will except the Gift Card next time when I come to a Dairy Queen I except to receive good service 

   

   

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Couldn't get a refund when I didn't get the right order. The manager just looked and me and didn't talk to me when I asked for a refund for the food I didn't get. I also couldn't complete a survey because the site is down. I would like a refund for my small blizzard with extra PB-cups. It was $6.08 plus tax.Order ID: *******************

  

  Business Response

  Date: 08/27/2024

  Fan has not reached out to us directly. We created a report for the fan and responded to the fan directly requesting the location address. 
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2024 I had a person purchase an order from Dairy Queen by hacking into my mobile app. Once I received the confirmation email about the order, I immediately called the store to inform them not to release the food seeing it was a fraudulent purchase. They told me I had to call corporate to get a refund. I then reached out to the corporate store with the same information and requested a refund to my credit card. Since August 1, I have called multiple times asking me about the status of my refund; each time I get a different message and have been told each time it keeps getting "escalated" to another department with no response. I have talked with a supervisor and she told me she would get back to me but that has not happened. As of today, August 25, 2024 I am still waiting for the money to be refunded; I was told that I had to have the local store in ******** refund the money which is different from all the other times I have called. They can call the store directly and speak with the manager who helped me the day this entire situation occurred to verify my story. I also filed a police report for unauthorized use of my credit card.I am also requesting free food item coupons to compensate me for the time this has taken to resolve the issue. They can be sent to my house seeing I have wasted many hours of my time for an issue that should have been resolved weeks ago with good customer service.

  

  Business Response

  Date: 08/26/2024

  *** initially reached out to us on 8/1/24, we responded to the fan directly and informed them to contact the fraud department of their credit card company.  We have documented their
  additional concerns and responded to the fan directly.

  Customer Answer

  Date: 08/27/2024

   I am rejecting this response because: I have reached out to my financial institution and they told me it would be easier for Dairy Queen to refund the money from there and instead of going through the entire process that might last a couple months. I have mentioned this multiple times to Dairy Queen, but for some reason it seems like I'm asking them to do something that is not even possible for some reason. I also mentioned that they should reach out to the local manager in order to confirm my story and they have not taken that action to do that which would be a very quick and easy route for them to resolve this matter and not waste my time like they currently continue to do.
  

  Secondly, I requested compensation for my time as coupons for further purchases at their restaurants, and that was not addressed in the response from the company.

   They can continue to respond here with the full details of what they are discussing with me instead of claiming that they're reaching out to me on the side. I would like this information documented with the Better Business Bureau for future needs and possible complaints if necessary.

   

   

  
  

  

  Business Response

  Date: 08/30/2024

  We have documented their additional concerns. Offered fan a check as a refund for the fraudulent order. 

  Customer Answer

  Date: 09/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  They offered me a check, I will accept that as the solution but if they do not follow through or there are issues....I will reopen the case.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/5 was the date. $12.37 was the cost. I went to DQ to pickup a mobile order of ice cream only. I waited at the pickup for a while and then went to the door of the restaurant to pick it up inside and the doors was locked. This was at 12:17pm. I drove thru the drive thru and was told by a young lady that they had no ice cream and that they would attempt to cancel the order. The order was not cancelled and I was still charged for the items I never received. Something seemed rather suspicious about the doors being completely locked and not one customer was serviced properly that day. I want my money back.

  

  Business Response

  Date: 08/09/2024

  Created report for fan on 8/9 and responded to the fan directly requesting their account information and the order number. 

  Customer Answer

  Date: 08/12/2024

   I am rejecting this response because:
  If they are referring to the customer as fan, I have not received any communication directly from Dairy Queen. No phone calls, emails, or refunds. I never received my product. 
  Our order number is *****************. That phone number on acct is not an active number. Our number is **********. Email is still ************************** The point is, we never received the order. Theres people who can verify that the doors were locked and we were told DQ had no ice cream. We would like our money back please. 

  

  Business Response

  Date: 08/13/2024

  We have documented their additional concerns and responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant.  

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A woman claiming to be a ** refused to give me my food through the Drive Thru after it had already been paid for. I asked for a refund and never received it. I tried contacting corporate with no resolution. The ** is ******* and she was absolutely disgusting in her mistreatment of myself and my children.

  

  Business Response

  Date: 07/19/2024

  *** initially reached out to us on 7/14/24, we responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant.  We have documented their additional concerns and responded to the fan directly.

  Customer Answer

  Date: 07/23/2024

   I am rejecting this response because:
  
  I have not received an email or call from Dairy Queen or the franchise owner. I have not been refunded the money for the food I never received. I have been scammed out of $50 because of a disgusting human being acting as the ** of this franchise. 

  

  Business Response

  Date: 07/24/2024

  *** initially reached out to us on 7/14/24, we responded to the fan directly and forwarded their concerns to the independent franchise owner of that
  restaurant.  Documented and forwarded additional concerns on 7/19. Documented latest concerns on 7/24. Responded to fan on 7/24 and escalated to team who works most closely with this restaurant.

  Customer Answer

  Date: 07/29/2024

   I am rejecting this response because:
  
  I still have not received any correspondence from this company, the local franchise or anyone associated with Dairy Queen. I have not received a refund. There has been no action taken by Dairy Queen on this matter. I have disputed the charge with my bank. 
  

  To ensure the company has the correct contact information: 

  email: **********************

  phone: ************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple times this past year I have purchased boxed "Buster Bars" which are made in our local Dairy Queen store, there is a picture on the box of what they should look like and how much each of them should weigh. They were drastically under weight (each of the six bars should weigh 5.75 ounces) the lowest weight was 4.1 ounces and the highest weight was 4.7 ounces, the other four bars fell in between those weights ( 4.3, 4.3, 4.4, and 4.5) which made the packaged weight more than 1/2 pound lighter than it should be! The box shows that they SHOULD also have a bottom layer of fudge with peanuts and a middle layer of fudge with peanuts, there is NO fudge, sometimes you might get a couple of peanuts in the bottom (I have pictures if needed). I have spoken with the manager and he said that they are being made properly. I have contacted Dairy Queen International TWICE and they have reached out to the store TWICE but they still refuse to follow protocol although the weights have improved a little (they are now weighing in at 5.1, 5.1, 5.2, 5.2, 5.5 and 5.5) however they are still falling short of the weights advertised on the box and there is zero fudge in them. It's false advertising and someone needs to protect the consumer from such a blatant disregard for the rules. Can you help?

  

  Business Response

  Date: 06/26/2024

  *** initially reached out to us on 5/22/24, we responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant.  We have documented their additional concerns and responded to the fan directly.

  Customer Answer

  Date: 06/27/2024

   I am rejecting this response because:

  I have actually made 2 complaints, the first one was in August 2023, Dairy Queen International has responded both times relaying that the Franchise owner of the Terrace BC Dairy Queen has been notified of my complaint. BUT my concern is that the issue has NOT been resolved, they are still selling a product ten months later that is underweight and does not contain the ingredients it is supposed to contain.