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Initial Complaint
12/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a new Toro PowerMax Heavy Duty 1030 snowblower and used it perhaps 6 times, and the ballbearings froze up, destroyed the belt, and it will take weeks to find someone to fix the machine. And when I say 6 times, I mean very light duty for what is supposed to be a "tough" Toror heavy-duty machine. When that happens, try to find support from Toror, which is near impossible.
Business response
01/03/2025
Dear Mr. ***************** are sorry to hear that your new machine requires service, and definitely understand how frustrating that must be. Thank you for reaching out to notify us of your concerns.

Fortunately,Toro fully supports the warranty to protect the machine against any manufacturing defects, as stated at ************************************************************ and as determined by an independent authorized Toro service dealer at ************************************************************.

For your convenience, we have included 3 nearby participating service dealers based off of your provided postal code:

A.BILL'S GEN ****************************************************************************************************************************************************************************************************** HOME HARDWARE
****************************************
Phone:**********
Email:************************************

C.POTTERS SMALL ENGINE
*******************************************
Phone:**********
Please note that because dealers operate as independent businesses, service time can vary by dealer. We would recommend contacting them ahead of time to inquire about the specific stores service schedule.

You can learn more about the **************** and Repair process here: **************************************************************************************************

Kind Regards,

Toro Consumer Service

Case Number 8065594
Initial Complaint
12/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a Toro tiller from ******. There are missing parts that were not in the box. ****** will not stand behind it as it came from Toro direct. I have called Toro and also emailed. They are sending me to a company ***** ******. They want to charge me for the parts that I already paid for. Can someone help me?
Business response
12/09/2024
Dear Ms. ***************** sincerely apologize for the inconvenience you experienced with your recent Amazon order. We understand how frustrating it can be to receive a product with missing parts, and we are committed to resolving this issue promptly.
Our company fully supports the warranty process for all of our products. For warranty consideration, we recommend visiting a local independent authorized service dealer at ************************************************************. They will be able to assist you with the necessary parts and ensure your machine is functioning correctly. You can find the complete list of participating dealers near you at ************************************************************. You can always visit our website to learn more about the warranty service process: **************************************************************************************************.
If you prefer not to visit a dealer, you can purchase the required parts directly through our parts supply partner company at ***** Wilson ************.
Thank you for bringing this matter to our attention. If you have any further questions regarding the warranty coverage and process, please do not hesitate to contact us at *********************************************************.
Kind Regards,
Toro Consumer Service

Case Number 7932414
Customer response
12/11/2024
I have been referred to ***** ****** by your company and I should not have to pay for the parts that are missing. I already paid for these parts when purchasing. Are you really suggesting that I need to load the tiller in a car that it will not fit in and take in December in the cold weather for them to tell me that I am missing the parts I know I am missing? Really? Is this the best customer service you can give? Had I known this is the way you treat your customers for something that is your fault, I would not have purchased anything from you.

Business response
12/18/2024
Dear Ms. *********************** consideration requires a physical inspection of the machine so that the dealer can verify the necessary parts and best assist to get your machine up and running smoothly. We apologize for the inconvenience this may cause and hope you will give Toro another chance.
Toro will continue to fully support the warranty service process as stated at ************************************************************************************************** and you can find the complete list of dealers near you at ************************************************************.
Kind Regards,
Toro Consumer Service

Case Number 7932414
Initial Complaint
11/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
bought a battery powered toro 60 volt blower from sugarloaf power equipment in *********** **** on 08-23-2024. thinking it was brand new the date on battery is *******. toro advertised run time about 40 minutes. called toro and they told me to take the unit, battery and charger to a toro dealer in *********** **** called dynahoe. they ran all the tests toro told them to do and the battery only lasted 20 to 24 minutes top. they had brand new batterys with the same result. just wanting a refund on this junk. toro techs name is ma, case #7b53679. they act like their not going to do nothing about this when they advertise this blower a run time of 40 minutes. the tech at dynahoes name is **** ******, at ************. thank you , *****. **** at ******* has any more information you may need.
Business response
11/22/2024
Dear Mr. ******************** you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your Toro 60-volt blower.
After reviewing your case (#*******) and the tests conducted by the authorized dealer in ***********, ****, we found that the independent dealer did not identify any defects in the battery. It was suggested that, since no defect was found with the battery, the blower unit should also be tested to ensure it is functioning correctly.
It's important to note that battery runtime can be influenced by several environmental factors, including temperature, usage patterns, and the power setting used. To extend battery runtime, we recommend operating the blower on a lower setting and utilizing the turbo-boost button only as needed, as it consumes more battery power.
While we are unable to meet your request for a refund, please be assured that Toro will continue to fully support the warranty that protects the machine against any manufacturing defects. This warranty is upheld by independent authorized service dealers, which can be located at ************************************************************.
We value you as a customer and want to ensure your satisfaction with our products. If you have any further questions please do not hesitate to contact us.
Thank you for your understanding and cooperation.
Sincerely,
Toro Consumer Service
Case Number 7850405
Customer response
11/22/2024
I am rejecting this response because:

the dealer in circleville did test the blower unit, battery and charger. and ran the blower on regular power, he did not run it on turbo. and it lasted only 20- 24 minutes. then why do they say it last up to 40 minutes on regular power. I think they are misleading in their advertising of this product. never will I buy a toro product again.
Business response
11/27/2024
Dear Mr. ******************** you for your response. We spoke to the Toro technician who assisted the independent dealer and they advised that the dealer found no defect present. Please note that the advertised runtime on ************************** is up to 90 minutes on the lowest setting. As mentioned in our previous response, runtime is dependent on variable use and environmental factors and can vary. We recommend reviewing the operator's manual at ************************************************************ for operating tips to get the most runtime. You may also consider purchasing a second and/or larger 60V battery for longer runtime for your unit. You can check out the complete lineup at ************************************.
Toro will continue to fully support the warranty process as outlined at **************************************************************************************************.
Kind Regards,
Toro Consumer Service

Case Number 7850405
Customer response
12/02/2024
I am rejecting this response because:

how can they say envirmental factors and run time may vary, what ? it was tested in a warm shop and peformed what the tech told them to do and the best time on regular speed topped out at 20 to 24 minutes. its only a couple months old, it should run longer than that. I will never buy any toro product again, junk. only thing their doing is giving the run around and not addressing the issue. i JUST WANT A REFUND, DONT WANT ANOTHER ONE.
Initial Complaint
10/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm very disappointed in Toro that handles leaf blowers or lawn mowers there service is horrible in the near future will never support Toro period I took my business elsewhere
Business response
10/25/2024
Dear *** ******,
We're sorry to hear about your experience with our Toro ************* team, per your case#: *******, it was determined that our team followed the proper procedures that is standard for all our customers.
Unfortunately, ********************** does not facilitate returns or exchanges on gifts or purchases made through independent retailers. We strongly recommend contacting the person who gifted you the item to request a gift receipt and visit the retailer where the item was purchased to review their return/exchange policies.
If you are encountering mechanical issues with the machine, Toro stands behind their product and provides a 2-Year warranty on your machine that starts on the date of purchase. You are welcome to take the machine along with a copy of the gift receipt to an independent authorized Toro service dealer for an inspection. Should they determine a manufacturing defect, they will work with Toro to repair the machine at no cost. To find a list of dealers online, see ******************************************************************;
Initial Complaint
10/14/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Toro push mower from Lowes and after 5 uses it quit running. The dealership i was told to take it to informed me that Toro refused to cover the issue even though it was proven defective.
Business response
10/15/2024
Hello Ms. **************** are sorry to hear your new lawn mower stopped working. As you may already be aware, the warranty process requires that the dealer determine the cuase of the issue to be due to a manufacturing defect. From there, the dealer would file a claim as they normally would through their dealer portal. They may also reach out to the dealer support team via their dealer portal should they require any technical, warranty, or parts ordering assistance.
Please note that if the dealer found the issue is linked to the engine, the dealer should contact the engine manufacturer, like ***********************************, directly. Toro cannot sell or service any non-Toro parts and the dealer would need to file a claim and reach out the engine manufacturer for further assistance with engine parts and service.
Toro will continue to fully support the warranty to protect the unit against any manufacturing defects, as determined by an independent authorized Toro service dealer at ************************************************************. You can learn more at ************************************************************************************************** or reach out to our team with questions at *********************************************************.
Kind Regards,
Toro Consumer Service

Case Number 7771874
Initial Complaint
10/01/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am reaching out on behalf of my father, ******. He has purchased one of your lawn mowers and has had continual issues with it as well as being met with abysmal customer service provided by **********************. My father has had to have the mower replaced twice by ********** (originally purchased 09/25/2022). The first two mowers didn't work at all. Finally, the 3rd worked for a short time only to stall out and not restart. He has now taken it to an authorized repair facility (nearly 20 miles away) FIVE separate times only for the mower to still not work. This was the solution suggested by the Toro "customer service" staff as my father had purchased the warranty. Their other "suggestion" was to bring the mower to a different authorized repair faculty over 60 miles away. My father has followed every instruction and suggestion provided by this company, but the mower still will not run. At this point, my father has spent hundreds of dollars on this Toro lawn mower. Each time, draining and filling it with fresh, super, unleaded, no-ethanol gasoline, as well as driving back and forth from *******, using his own gas in his ******** his daughter, I decided to do a bit of digging on Toro products. I was surprised to find countless complaints on various websites about your appalling business practices and your inferior products. I understand that this is probably a long-shot, but I wanted to ask you how you think this is a way to run a company. You should be ashamed of the products you are providing and embarrassed of the "customer service" you provide to your customers. ********************** used to mean a quality product, but clearly that is the Toro of the past.
Business response
10/02/2024
Dear Ms. Stratton,
We apologize for the frustrating experience your father has had with his mower. Thank you for reaching out on his behalf to let us know of your concerns.
Toro offers a first-step troubleshooting for this issue at https://www.toro.com/en/customer-support/help-center-lawn#wontstart.
Please note that Toro customer support cannot provide mechanical diagnosis or assistance online or on the phone; this must be obtained through a trained authorized service mechanic. Toro will continue to full back the provided warranty to protect the machine against any manufacturing defects, as stated at Toro.com/manuals and determined by an independent authorized Toro service dealer. We continue to recommend you to an independent authorized Toro service dealer for mechanical diagnosis and warranty consideration at Toro.com/locator.
As you may already be aware, Toro cannot sell or service non-Toro parts, therefore engine manufacturers provide you with a separate engine warranty. Please visit our website for further information regarding the warranty process and engine manufacture warranty information at https://www.toro.com/en/customer-support/warranty-service-and-repair-information. If you have any questions regarding the machine's warranty coverage or process, you can always chat with our team at Toro.com/chat.
Kind Regards,
Toro Consumer Service

Case Number 7753056
Customer response
10/02/2024
I am rejecting this response because:
My father has brought this machine to an authorize Toro mechanic 5 times at this point (over 30 miles each trip). I understand that Toro's customer service cannot provide mechanical diagnoses or assistance over the phone, but you should be able to stand behind your product and the mechanics you send your customers to. Your authorized mechanics can't even figure out the problem. I would understand if this was just one mower, but Home Depot provided him with 2 replacements of the same mower that did not work. He has looked at the manuals and tried the troubleshooting as have your mechanics with no luck. So what now? Where does he go from here? He's gone through another season of fighting with this machine with no help from the company that makes it.

Business response
10/03/2024
Dear Ms. Stratton,
Thank you for your response. Mechanical diagnosis, warranty, and repairs requires a physical inspection by an independent authorized service dealer at Toro.com/locator. Toro will continue to fully support the warranty and warranty process as defined at https://www.toro.com/en/customer-support/warranty-service-and-repair-information.
If you or your father would like to reach out to our customer support team at Toro.com/chat after the unit has been brought to an independent authorized Toro dealer at Toro.com/locator we would be happy to transfer the case to our dealer support team so that they can contact the dealer directly to assist with diagnosis and repairs. Please include the case number below, as well as the dealer's name and the mower's model & serial number.
Please keep in mind that if the dealer finds that the issue is linked to the engine, then the dealer should contact the engine manufacturer, as Toro cannot sell or service non-Toro parts or products.
Kind Regards,
Toro Consumer Service

Case Number 7753056
Initial Complaint
09/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a push mower in march of 23 and paid over ****** dollars for it. The mower started smoking and stopped, I was advised to take the mower to town and country equipment in *********** ******* to take care of the warranty work. I was contacted today by a person from Town and Country telling me Toro would not warrant my mower stating it took in dirt through the air filter, I dont know how they came to that conclusion because the mower spewed oil out the air filter before it stopped. Toro as well as their service center does not seem to be on the up and up and a Toro warranty isnt worth the paper it written on.
Business response
09/11/2024
Dear Mr. ******************** you for your feedback on your recent service experience. Toro fully supports the warranty to protect our machines against manufacturing defects, as stated at ************************************************************. This process does require a physical inspection by an independent authorized service dealer at ************************************************************.
Because Toro cannot sell or service non-Toro parts, engine manufacturers (like ****** & ********) provide separate engine warranty coverage. If the dealer is requiring engine assistance, they should contact the engine manufacturer directly to file a claim. Keep in mind that participating Toro dealers also operate as ****** & ******** engine dealers, but you may also find engine specific dealers at ****** & ****************** website at *********************.
If you have any questions regarding your machine's specific warranty or the warranty process, please do not hesitate to contact our team at **********************************************************
Kind Regards,
Toro Consumer Service

Case Number 7731349
Initial Complaint
08/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
4/29/23, I purchased Toro model #*****. I faced performance issues immediately. 1 in 10 startups would result in the mower smoking, and I couldnt mow my yard without setting the mower to the highest height, then lowering it gradually. I mow weekly, so the grass wasnt overly long. I contacted Toro; they suggested a side discharge attachment, which took months to arrive due to backorders. It arrived at the end of Aug. With the side chute, I could mow, but still had to bag afterward. On 7/8/24, the mower was smoking excessively, with oil spitting from the exhaust. I contacted the dealer, who directed me to a local repair center. I dropped it off on 7/9/24. The shop informed me theres a dent inside the motor on the piston and foreign matter in the cylinderlikely from manufacturing (their words). They opened claim #PD78-BS-149749 and sent pictures to Toro/******. On 8/22/24, I was advised the internal damages wont be covered under warranty by Toro/****** and that Im responsible for $400 worth of shop time. I spent the entire day on the phone trying to talk to someone who could explain how a motor that lasted just over a year wouldnt be warrantable, even when the repair shop thinks it should be. Toro customer "service" said they dont handle warranty issues, and ****** and ******** made it clear they dont deal with customers directly. After only 9 months, Im stuck with an oil-leaking, smoke-spewing, underpowered mower thats not covered under warranty. $450 for the mower + $400 shop time + $450 replacement = $1,300 for 9 months of mowing.
Business response
08/23/2024
Dear Mr. *********,
We apologize for your frustrating experience obtaining warranty service for your mower's engine. Because Toro cannot service or sell non-Toro parts, engine manufacturers provide separate engine warranty coverage. The ****** & ******** warranty process is handled directly between the independent service dealer and ****** & ********. Because Toro cannot access ****** & ********** warranty claims, we will forward your complaint to ****** & ******** for review. We will request that ****** & ******** review the claim number you provided and follow up with the dealer and provide you with updates as well.
Kind Regards,
Toro Consumer Service

Case Number 7171260
Customer response
08/23/2024
I will wait for what B/S has to say at this point. I wish I could get away with sending complaints down the line at my work. I didn't purchase a ****** and ******** product - TORO is written all over this mower and TORO determines what motors they use. Stand by your product, and stop passing the ***** I am out at least 1300$ for 9 months of using a TORO product. I expect this process to play out as it has with phone calls - ****** will tell me its Toro's issue and Toro will tell me its Brigg's issue. The repair shop says this should be covered - the dealer says this should be covered - and I am stuck in the middle with no way to mow my yard.

Business response
08/28/2024
Dear **********************,
We understand your frustration and apologize for the inconvenience this has caused you. As previously mentioned, Toro cannot service or sell non-Toro parts, therefore engine manufacturers supply their own warranty coverage for engine parts and service.
For reference, your ****** & ******** case number is 1315237 and the Brigs & ******** technician is currently working with the independent dealer for a resolution.
We have noted your feedback for our case records.
Kind Regards,
Toro Consumer Service

Case Number 7171260
Initial Complaint
08/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On or about June 3, 2024, I purchased a TORO Lawn Mower (Walk Behind) Model #*****, Serial # ********* from Lowes. I also purchased a TORO Extended Warranty from TORO *********** Contract # *********, Three Year warranty at cost of $53.49. I followed manufacturers Operator's Manual to put Oil and Gas before operating. My very first use of the lawn mower, Great, 1 pull and it crank up. My second attempt about 3 weeks later mower would not start. I was perplexed to say the least. Again, I followed the instructions with oil, and I purchase the gas from ********* I use the same gas in all three my vehicle, blower and weed eater plus the lawn mower, I had absolutely no problem with no other (vehicle, blower or weed eater) at all, they all work well. I bring this to your attention because I had to take the lawn mower to the shop an Approve Toro Repair Shop, so I did, Small Engines in **************, **. I was advised by the shop they submitted a repair quote for approval but was advised Toro DID NOT APPROVE THE WORK. TORO refused repair because shop said water somehow was in the line. As I stated above the Gas I used was purchased from ******** and I used the same gas in and for my vehicle, blower and weed eater none of which are having problems, I am Absolutely Sure No Water Was in the Gas I Used. When I open the box the first time I did notice some moisture around the gas cap, but I did not think much about it at the time. I come to understand I should have immediately returned the mower. Now I have a New Non-Working Lawn mower that TORO Company wish not to fix. Once again, I know the problem was not the gas I used if it was my other equipment would also NOT START. I have a year warranty and an extended three-year warranty. The extended warranty Toro ********** tells me the Manufacturing Warranty is responsible and they are trying not to Repair or Return my money.
Business response
08/23/2024
Dear Mr. **************** apologize for your frustrating experience with your new machine!
Please note that Toro cannot override the determination made by the independent authorized service dealer. You are always welcome to visit another participating dealer near you for a second opinion at Toro.com/locator.
Because the issues you've mentioned are fuel/engine related, we would like to include that all engine warranty is handled entirely through the engine manufacturer, ****** & ********, and Toro cannot issue warranty coverage for non-Toro parts or service. Participating dealers at Toro.com/locator also operate as ****** & ******** engine dealers, and should follow the engine warranty claim process as they normally would with ****** & ******** as needed for engine warranty consideration and assistance.
Toro will continue to fully back the warranty to protect the unit against manufacturing defects, as stated at Toro.com/manuals.
Kind Regards,
Toro Consumer Service

Case Number 7700113
Customer response
08/23/2024
I am rejecting this response because: I Do NOT HAVE A WORKING LAWN MOWER. TORO TOTAL CARE tells me that I must contact Toro, Toro is telling me that I must now contact ****** & ********. I have a new lawn mower that is not working, warranty coverage that came with the purchase and extended warranty coverage paid for to have extra protection but yet I have apparently No Coverage at all. I do not understand how a new lawn mower, used only once does not work and no one is taking responsibility.

Business response
08/28/2024
Dear Mr. **************** apologize for the inconvenience this has caused you. We continue to recommend you to an independent authorized service dealer to assist with warranty consideration and repairs to get your lawn mower up and running.
As previously mentioned, Toro cannot sell or service non-Toro parts, therefore engine manufacturers provide separate warranty coverage for engine parts and service. You may visit briggsandstratton.com for further information. Keep in mind that participating authorized Toro service dealers at Toro.com/locator also operate as ****** & ******** engine dealers and are happy to assist you with this.
Toro will continue to support the warranty as posted in the warranty statement at Toro.com/manuals.
Kind Regards,
Toro Consumer Service

Case Number 7700113
Initial Complaint
08/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Toro Titan 54 commercial zero turn mower, delivered April 25, 2024. After the very first use, the mower gave issues restarting. The mower either has no response to the key or sporadically will just crank over and over without starting. I have videos to show the low hours and starting issues. I purchased this mower to help save time mowing 3 acres. Previously I owned a basic lawn tractor with no extras. That mower lasted years without one issue. I purchased this zero turn for $5,999.00 hoping for a long lasting, quality zero turn without years of repairs. I have had nothing but issues with this new unit and currently have to push it around with a bad back and knees. I called Toro to explain that this is brand new and already needs to go to the shop. I was told that the round trip charge from the dealer for manufacture defects will cost the customer $100. The unit was delivered to my home in unsatisfactory condition. The bars posed a safety hazard as they hit each other while mowing and would violently take control of the steering. The levers are not aligned therefore you cannot cut in a straight line. I purchased a lemon unit and must keep paying for transportation to have the manufacturer defects fixed. I explained to the Toro representative on Monday August 19, 2024 that I cannot move the unit due to physical disabilities. Had I known of the unsatisfactory service from Toro, I wouldve purchased a different brand. I am currently going to the doctor as damage to my elbow that occurred while pushing the unit as Toro would not assist me. I am very upset with their product and customer service. I am seeing a doctor soon to diagnose the damage done due to Toros customer service support. I am completely at a loss with a brand new unit. The lawn mower is scheduled to go to the dealership tomorrow and once again I have to try and get the mower outdoors with my injury. Why is it this difficult for a customer?
Business response
08/21/2024
Dear **************,
We apologize that you are facing operational issues with your new zero turn mower and understand it can be frustrating when a machine requires service.
We reviewed the communication with our customer support team and determined all information provided by our customer support agent was accurate,including the warranty coverage and process, and explained that moving the machine by yourself is your own choice and not that of Toros customer service.
While ********************** does offer instructions for how to push the machine by hand within the operators manual at Toro.com/manuals, you are always welcome to contact your local authorized Toro service dealers at Toro.com/locator to inquire about pickup and delivery options. We understand your selected dealer did offer this service to you. As you may already be aware, Toro, like many other lawn mower manufacturing companies, does not cover the cost of pickup and delivery to the independent dealer, which is stated within the warranty at Toro.com/manuals.
Toro will continue to fully support the warranty to protect the machine against manufacturing defects, as determined by an independent authorized Toro service dealer at Toro.com/locator. Rest assured authorized dealers have a dealer support team that they can contact via phone or their dealer portal should they require any assistance with diagnosis, resolutions repairs, or warranty assistance.
As stated by our customer support team in previous communication, Toro is unable to accept the return of or process a refund for a machine purchased at an independent retailer, and we continue to point you to the independent store for further assistance with their specific return/refund policies.
Kind Regards,
Toro Consumer Service

Case Number 7706377
Customer response
08/21/2024
I am rejecting this response because:

This is a very generic answer to an issue. I will be reporting this to multiple sources as well as tell everyone considering your brand the experience I have had. I refuse to pay for low quality equipment that was not working correctly from the factory. I will also express these concerns with all credit bureaus. This is the poorest quality and customer assistance I have received. I do have a doctors appointment for my elbow and will follow up as needed with representation if instructed to. I gave Toro a chance and are not taking my injury serious as it is now affecting my job. This will be my last response, any other information will come from my representation.

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