Complaints
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #******** 11/20/2024 Purchase price $30.96 including $9.86 including shipping charges Installed parts were defective on 11/26/24. Refused to refund and accept return of defective parts.defective parts ruined tv
Business Response
Date: 02/24/2025
We did allow this customer to return their orderInitial Complaint
Date:11/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has appliance items listed as Open Box(new) and they are clearly used. Items with a date code of over 10 years ago listed and priced as new? This is not ok and this ***** is scamming people left and right.Business Response
Date: 02/24/2025
Our guess is that this customer is referencing our **** listings, which were a systems issue and are now updated and more accurate. We always strive to be as honest and transparent as possible!
Customer Answer
Date: 02/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a battery for my vacuum cleaner, it was the wrong one. I went on line and follow their instructions they provided shipping label. I printed it out and attached it to package. on June 03/2024. I still haven't got my refund. I sent emails and tried to call their number. The number is completely automated an won't let you talk to a live person, and system doesn't have the options I needed.Business Response
Date: 07/15/2024
It looks like we refunded this customer on June 20th. We sincerely apologize for the delay and appreciate his patience!
Thanks
ShopJimmy
Initial Complaint
Date:12/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ShopJimmy order number; ******** for 1 - BN44-00807A ******************* The price including tax and shipping was $50.20 which was refunded.Television is ******* UN50MU630DFXZA. The ** has/had intermittent audio problem. The set does light up and displays a good picture. ***************** was received and installed. The set did not light up. I returned my ***** supply board to the set. It did not light up. I then installed a main board that I had from earlier trouble shooting. The set did light up and was functioning properly except for the audio problem. *********** ***** supply from ShopJimmy was defective and caused failure of the main board that was in the set.What I am seeking is either a payment to me of $79.99 the current price of a BN94-12036R (ShopJimmy shows out of stock) or Kit-UN50MU630DFXZA-K4 repair kit which also shows out of stock.Business Response
Date: 12/13/2023
We refunded this customer in full.
Thanks,
ShopJimmy
Customer Answer
Date: 12/14/2023
I am rejecting this response because: The part sent to me was defective. I am seeking compensation for the damage caused by the defective part.Initial Complaint
Date:11/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a part from Shop ***** it was clearly an incorrect part that did not match the manufacturers part number. It looks to be a knock off. When I went to rerun it, they told me I could return it and then I found out that the won't cover the cost of returns. So the shipping was going to cost double what the actual order was. They sent me a fraudulent part and then did not honor returning it. Absolutely unacceptable behavior.Business Response
Date: 12/13/2023
According to our records, it looks like the wrong part was ordered. We would never withhold a refund if we sent the wrong part. With that said, we went ahead and refunded this customer in full.
Thanks,
ShopJimmy
Customer Answer
Date: 12/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for issuing a full refund and making it right.
Initial Complaint
Date:06/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent me the wrong parts and charged me $20 for return shipping and restocking fee.Business Response
Date: 06/14/2023
This customer ordered the wrong parts and then used profanity when we tried to explain our process and policies. We also don't charge a restocking fee.Customer Answer
Date: 06/14/2023
I am rejecting this response because:
You sent me the wrong parts and charged me to return them.Initial Complaint
Date:05/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought and paid for a HPC Target "cream of the crop" load. Was told several times this merchandise would be new, it is sorted, all the junk and broken items removed. I waited almost a month for delivery, I made contact with the Owner as well with no reply once my order was delivered. I feel scammed, lied too, frauded out of thousands of dollars for broken, used, missing pieces. The pallets have 9 nice looking items on the top in a nice pretty row then underneath is filled with broken junk! I have also contacted the ************************ will contact IRS to do an internal investigation since I feel I am not the only customer they scam. I paid double what I normally pay for a load in better condition. not to mention the dump fees to throw away tons of useless junk. Horrible business man this ***** is.Business Response
Date: 05/22/2023
While we sincerely apologize for the delay these loads are in high demand and lead-times vary right now it's important to clarify that we delivered exactly what we said we'd deliver. We're not in the business of scamming anyone.Initial Complaint
Date:04/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 3, 2023 I paid for a load of merchandise that I should have received by now. I get the constant run around and lied to daily. There is no merchandise. I want my money back. This is a scam and fraud!Business Response
Date: 04/26/2023
We are in communication with this individual and handling things.Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a replacement remote from the business, I typed in the CORRECT address. I looked on ***** and the package had been shipped 1 day earlier than it was supposed to. I checked if I had a package and it wasnt there. I contacted ShopJimmy and they told me I put in the wrong address when I put in the correct address. I couldn't even get into my account then the customer service representative told me that he changed my password, which he did not. When I finally got into the account my address was completely changed from the original address I put in. I called the address they sent it to, and they said that they did not receive any packages. Where is my package? I want my package delievered or my money back. I paid $38.09USD. My order number is #********Business Response
Date: 05/19/2023
**** (ShopJimmy)
May 18, 2023, 14:22 CDT
"We apologize for the confusion. While we can't change the address entered in our system, the shipping address was in our system in a way that shipped without a recipient name. We'll refund her for her order."
Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a replacement screen for a JVC car navigation system and I received it broken in pieces due to poor packing. I asked for a replacement and since they did not have one, they refund the price of the item: ***** USD + 18 USD shipping. ***** misunderstood the $ sign for number 5 and now they asked me to pay taxes for 5*****, around 175 USD for a broken part. I contacted ShopJimmi several time but nobody answered to me. They just asked me to leave a good review, witch I did, unfortunately. I have all correspondence available if needed.I just want that they take care of the ***** issue as they should. I will never buy from them anyway. I bought the screen I need afterwards from ********* and even the place is half a world away comparing to ShopJimmi, the screen came in good condition. Thank you!Business Response
Date: 09/01/2022
Hey there,
We're so sorry to hear that ***** miscalculated your duties and taxes. Unfortunately, that's out of our hands, but you should be able to recover this money by filing a claim with *****: https://www.fedex.com/en-us/customer-support/claims.html
We hope that helps. Please contact us directly if that doesn't work and we'll see if there's another way to handle it.
Thanks,
*********
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