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Find a Location

Walser Honda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Walser Honda

      14800 Buck Hill Rd Burnsville, MN 55306-3900

      BBB Accredited Business
    • Walser Honda

      7700 France Ave S Ste 410N Edina, MN 55435-5869

      BBB Accredited Business

    Business ProfileforWalser Honda

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/6/2008

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Walser Honda offers sales, service and parts of new and used vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    Walser Honda has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Walser Honda

        14800 Buck Hill Rd Burnsville, MN 55306-3900

        BBB Accredited Business
      • Walser Honda

        7700 France Ave S Ste 410N Edina, MN 55435-5869

        BBB Accredited Business
      Location of This Business
      14800 Buck Hill Rd, Burnsville, MN 55306-3900
      BBB File Opened:
      7/18/1995
      Years in Business:
      29
      Business Started:
      7/12/1995
      Business Started Locally:
      7/12/1995
      Accredited Since:
      3/6/2008
      Type of Entity:
      Corporation
      Business Management
      • Andrew Walser, CEO
      Contact Information

      Principal

      • Andrew Walser, CEO
      Additional Contact Information

      Fax Numbers

      • (952) 898-4562
        Primary Fax
      • (952) 898-3286
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I canceled my service contract on November 29th 2023. As of today, January 23rd ****, I still have not received the refund nor has it been applied to the loan. I was initially told 2 weeks. Apparently, I was given incorrect information. I would like the service contract to be canceled and either pay me the amount or apply it to the loan. This should be prorated from the date of purchase to 11/29/2023 (date of cancelation). I have contacted the dealership several times with no resolution.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Scott W.

      1 star

      01/10/2023

      Long story short, put a deposit on a 2022 in early August. They stated CRV would be ready around Thanksgiving. Got a couple of video updates that all good, CRV being built etc. Early December told vehicle done being assigned for delivery. All good. Holidays etc. Expect delivery delay. No problem. Got a voice mail on 1/6/2023 that there is no CRV for me and they didn't know what happened. Said we sell u a 2023 CRV for 3 grand more! And Jeff overbo sales manager said he will remove the upgraded mats package to lower the price of the 2023 model! That was his olive branch for their massive mistake! Run ... Don't walk from these guys and if shake anyone's hand there count ur fingers afterwards.

      Walser Honda Response

      06/27/2024

      Hi *****,

      We appreciate you taking the time to share your experience from January 2023. We understand how frustrating the situation with your CRV must have been, and we apologize for any inconvenience caused. We value your feedback and are committed to improving our processes and communication. If you have any further concerns or would like to discuss this matter, please contact our General Manager *********************** at ******************************* Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust.

      Local BBB

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