ComplaintsforWalser Honda

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I canceled my service contract on November 29th 2023. As of today, January 23rd ****, I still have not received the refund nor has it been applied to the loan. I was initially told 2 weeks. Apparently, I was given incorrect information. I would like the service contract to be canceled and either pay me the amount or apply it to the loan. This should be prorated from the date of purchase to 11/29/2023 (date of cancelation). I have contacted the dealership several times with no resolution.

  

  Business response

  01/25/2024

  Walser apologizes for the delay.  The vehicle service contract refund check was sent to ************** on 1/19/2024 and should be applied to the loan balance very soon.  

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from this dealership on 6/7/2022. We paid full asking price for vehicle of $13,482.44.We brought it in for regular maintenance visits to ********************************. The car is in the exact same condition as we bought it. However, the engine started making noises so we brought it in to Inver Grove Honda.They inspected it and said there was a crack in the timing case that isn't repairable and the car is now using all the oil that is put in it!! It is basically shot...!!! I called ***** (mgr. at dealership) and told him about the problem and the fact that they just sold us the car and we've only put ***** miles on it!! He said that's too bad but there's nothing he can do about it. I said, "Are you serious..?? You just expect people to throw away $15,000 on a broken car that you just sold us and did not inspect in thoroughly enough?" ***** said they can't possible inspect all the used cars with those kind of miles in detail that come through the dealership. He said if we take it from you on trade we won't give you much for it now. I couldn't believe what I was hearing and told him that this is disgraceful, unethical and immoral and I will fight him on this. He then just hung up the phone.

  

  Business response

  12/02/2022

  Unfortunately, we cannot respond to this complaint at this time, as the customer served us with a lawsuit on this matter on 12/2/2022.  Due to the pending litigation, it would be imprudent to respond on this forum.  We hope to find a way to amicably resolve this with the customer.

• Initial Complaint

  09/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in because it suddenly died and wouldnt start again. When they got back to me they said they removed an aftermarket jumper that I had installed for a screen and that fixed the problem and were charging me 245$. When I asked how it was a problem they said it was in a slot (that I didnt install it in) that was not appropriate. I argued and told them that the tech was lying and it was not in that spot. The manager refused to listen to me. I was transferred to higher manager who ultimately said hes going to believe the tech and didnt care that I had pictures of the markings that the adapter made in the plastic on the fuse box showing the spot I installed in and the spot the tech said to appear to have never been touched. And that the tech stated it was a 20amp fuse and fuse spot, when my fuse is a 10 amp fuse in a 10 amp spot. When I plug my adapter back in to where I had, I dont have the issue and havent had the issue again. When I looked up the problem when it happened I read a lot about my vehicle having an ignition problem that is being called out to have a recall because its super common and my symptoms were usually a result of that.

  

  Business response

  10/12/2022

  Vehicle was was towed in, as it failed to start for the customer.  ********************** discovered that an after market DVD was powered into the ignition system which blew the fuse causing it not to start.   The Walser technician moved the power source and replaced the fuse then started the car.   The tech then showed the customer the failure and new power source, which is when the customer disagreed.   It was apparent he wanted Honda warranty to pay but because the vehicle had been modified with after-market parts, the manufacturer would not cover under warranty.  As a gesture of goodwill, and although under no obligation to do so, Walser waived all charges which customer would have been responsible for (nearly $250).

  Customer response

  10/12/2022

   I am rejecting this response because:
  
  I never said anything about the warranty. And the technician lied about the placement. Ask them what place he said the jumper was in. And its not an aftermarket dvd player. Its just a screen. The only thing I needed was a small 12v source so why would I connect it to the ignition system? And if the jumper was the problem, how come I have been driving ever since with the jumper back in the original position i had it in with no problems? Explain me that. And explain to me when I told the manager that I have pictures of the fuse box showing the markings from my jumper; why he said he didnt care and was going to believe the tech. The fuse box is still the same if you would like me to take a picture of the fuse box so you can actually respond about tech with Facts. But I want you to tell me where your records say the jumper was and how that can create the problem and then Ill provide the picture of my fuse box and we will let the BBB decide who is telling the truth

  

  Business response

  10/14/2022

  Walser is unclear as to what is being asked of it.  It appears the customer is alleging that ********************** lied in its diagnosis of the problem, which we did not.  Walser stands by the diagnosis of its technician.  We also again note that due to the customer being unhappy with our service, ********************** did not charge the customer whatsoever for this service visit, even though we repaired the problem.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10/2021 Purchased 2012 Dodge Grand Caravan for $11,499 12/2021 Issues: van won't go into gear got stranded brought into Chrysler fixed transmission cylonid 03/2022 Van still running really bad. Brought van into TGK Automotive ******** ** invoice ****** Engine and Alternator needs to be replaced $12,849.46.03/23/2022 Contacted Honda ********** Spoke with service manager ask'd if I was offered a service warranty can't remember if I did or not. Told me that there is nothing they can do for me stated I should have gotten the service warranty.03/23/2022 Completely upside down have a loan for $5,800 on this van and $12,849.46 for repairs which is more than the cost of the van. In the hole $24,348. Was sold a used lemon. Please help.

  

  Business response

  04/13/2022

  
  We are in receipt of ********************** claim and have investigated her concern.  The customer took delivery of an as-is vehicle and chose to self-insure, declining the protection for $2693 that would have covered this repair.  The vehicle had no issues for months after delivery and was in the customers possession the entire time.  However, We would be happy to assist in buying the vehicle back in the current condition and value, or attempting to seek out a solution for repair.  ****************** just needs to contact the general manager, ***********************, at Walser Honda Burnsville, to assist in finding a best solution.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went into Walser Honda in ********** on 11/26/2021. I was working with ***********************. I sold my vehicle to them and have the purchase agreement in the amount of $27,000. *********************** explained that corporate office was closed that day due to it being the day after Thanksgiving and stated that corporate would write the check in the amount of $27,000 on Monday and I would receive it no later than Tuesday 11/30/2021. Spoke with corporate office 12/2/2021 they at that point did not issue a check and said that they were busy training in someone this week and did not issue the check. They ensured that they would overnight to check to us and it would be here 12/3/2021. Contacted them on 12/3/2021, they however stated that they mailed the check through ***** but would not provide us with a tracking number.

  

  Business response

  12/13/2021

  We are in Receipt of ******************** concern and we have instigated her claim.  **************** sold her vehicle to Walser Honda on 11/26/2021 for $27,000.  **************** has not received the payment as of yet.

   

  Walser would like to sincerely apologize for the inconvenience this may have caused ****************.  Walser sent check #****** on 12/2/21 by ***** with a tracking number of 775376294113.  Unfortunately, do to the location of the address, ***** does not overnight to that area, but does deliver the package in a 2-day delivery.  **************** should have received the check no later than Monday, 12/6/221 before 8:00pm.

   

  
  We appreciate ******************** willingness to resolve this matter with us.  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  08/03/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We purchased our CRV in May 2021. We told them we were moving to Florida at the beginning of June, so they did us a "favor" and registered the car in Florida. They told us the plates would be mailed to us. It's now August, we don't have our plates and our temporary tag is now expired by over 30 days. We've left multiple messages and spoke to multiple managers. We get the same answer every time... "Someone will be in contact with you." So, we are now paying for a vehicle we can't drive for fear of getting pulled over for expired tags and no one from Walser will contact us.

  

  Business response

  08/19/2021

  We are in receipt of Ms. *********** concern and have investigated her claim.  Ms. ********* purchased a vehicle with Walser and then moved to Florida.  Walser had advised they would handle the titling for the vehicle, even in Florida.  Ms. ********* has not received the title documents and tabs yet.

   

  Walser would like to sincerely apologize for any inconvenience this may have caused.  Ms. Melissa ******, title clerk with Walser, spoke to Mr. ********* on August 10, 2021, regarding the title issue.  Ms. ****** sent the *********s a new 31-day temp tag for the vehicle and has collected all the missing paperwork needed to complete the transaction in Florida.  The paperwork was sent the same day to Florida for filing.  The *********s have Ms. ******'s email, office phone, and cell phone number and can call Ms. ****** at any time if they run into anymore issues.

   

  We appreciate Ms. *********** willingness to resolve this matter with us.  Than you for allowing us an opportunity to respond.

  Customer response

  08/23/2021

   I am rejecting this response because: We spoke to Ms. ****** on August 10, 2021 and she did overnight a temporary tag. That tag will soon expire and we still don't have our plates. We will not be satisfied with the claim until we have our plates. It's like going through the same process of "someone will be in contact with you", only this time there is a middleman - BBB. If we are not in possession of our plates before this tag expires, our next step will be to contact Attorney General Keith Ellison.
  
  
  

  

  Business response

  08/29/2021

  We are in receipt of Ms. *********'s concern about her titling paperwork, license plate, and tabs.  Melissa ******, title clerk for Walser, sent the title paperwork to Vitu, our third party processing service, and they were able to process the paperwork and get it over to the State of Florida on August 17, 2021.  Walser would like to sincerely apologize for the ongoing inconvenience this has caused the *********s, but unfortunately, Walser does not have control over the speed at which other agencies and divisions of the state process their paperwork.  Walser diligently, and with top priority, organized Ms. *********'s paperwork and got it summitted with the proper avenues to get the *********s their plates, title, and tabs. Ms. ****** has informed the *********s she is willing to answer any questions or concerns they have, and can certainly check in with the other agencies now handling the paperwork to see where they are at with the matter.

   

  We appreciate Ms. *********'s willingness to resolve this matter with us and would like to thank you for allowing us to respond.

  Customer response

  09/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15724042, and find that this resolution is satisfactory to me. Registration paperwork and plates have been received.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩