Complaints

This profile includes complaints for Life Time Fitness Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Life Time Fitness Inc has 96 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Life Time Fitness Inc

  2902 Corporate Pl Chanhassen, MN 55317-4773

• 

  Life Time Fitness Inc

  5250 W. 84th St. Bloomington, MN 55437

• 

  Life Time Fitness Inc

  2100 Northdale Blvd. NW Coon Rapids, MN 55433

• 

  Life Time Fitness Inc

  755 Prairie Center Dr. Eden Prairie, MN 55344

• 

  Life Time Fitness Inc

  2145 Ford Pkwy. Saint Paul, MN 55116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to share some frustration around my recent attempt to join your Novi, MI club with my 2-year-old as an add-on.I went in on Friday, March 14th at 2:48 PM just to get a few questions answered about childcare and aquatics. Instead of getting any real help, the front desk staff handed me a brochure and told me to reach out by email. The interaction felt rushed and dismissive not what I expected from a club like Lifetime.Since then, Ive called eight times over the course of two weeks, trying to speak with someone directly about these programs. Each time, I was only able to reach the front desk, and once again, the answer was simply to email someone but no clear contact, no follow-up, and no actual ********** trying to sign up for a service where my toddler will be in swim lessons and childcare while I work out if I cant even speak to someone beforehand, how am I supposed to trust that the care and communication will be any better once were members?I understand clubs can be busy, but basic communication should not be this hard. Given what Ive experienced, Im not surprised to see ratings for this location going downhill. Even before writing this complaint I wanted to resolve this issue at the club - but was just passed along to ******** voicemail. I would have imagined a club *** would have understood the seriousness and paged her via walkie-talkie to help alleviate the issue, but they did not.

  Business Response

  Date: 04/03/2025

  Hello IA

  Thank you for reaching out and sharing your feedback.  We have reached out to our club management team regarding your communication, you will receive a call within ***** hours or sooner from the club.  We will have someone from corporate office follow up with you regarding club communication.  Based on your communication we apologize for your experience, we appreciate you bringing this matter to our attention.   

  Sincerely 

  Life Time Account Support Team 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th, I took an introductory Pilates session at Life Time fitness club. After the session, the instructor asked me to complete a Customer Satisfaction Questionnaire where I indicated my preference for semi-private or group Pilates in the future. I also asked to confirm if I was capable of working in a group. However, the instructor insisted on private sessions and immediately enrolled me in one of her programs for four private sessions starting the following week. She never mentioned any terms of cancellation procedures. She didn't provide me with any documentation (copy of my agreement or contract). On March 17th, I asked to reschedule my first session to March 19th due to a health issue. Then, on March 19th, I decided to cancel my subscription and requested a full refund. However, the Life Time manager, ******* ******, refused to provide a full refund based on a 72-hour cancellation policy that I was never informed of or consented to. I believe this is fraudulent, and the manager is using these tactics to get money for unsuccessful business practices to fill empty Pilates classes.

  Business Response

  Date: 04/01/2025

  Hello ********

  Thank you for reaching out and sharing your feedback.  Please see below communication, looks like the Pilates coordinator has been communicating with you via email.  Based on the below communication Life Time has handle the matter accordingly and we will not be able to process a refund per your request.  Per Life Time this matter is closed, thank you again for reaching out us. 

  Sincerely 

  Life Time Account Support 

  From: ******* ****** <**********************>
  Sent: Wednesday, March 26, 2025 2:41 PM
  To: NV <*************************************>
  Subject: Re: [EXTERNAL] Re: Pilates sessions
  
  Hi *****
  I understand your concerns; we would have happily provided you with a copy of your agreement at anytime. 
  
  I do have the agreement you signed, which does confirm acknowledgement of the terms at the time of the signing.  Of course, I can still provide you with a copy of it for your records.
  
  Unfortunately, I cannot accommodate any additional refunds as ****** did have her schedule blocked out for your sessions and was unable to fill that time in such short notice.  I do understand, and am truly sorry you were not feeling well, thus have issued you a partial refund.  You should receive your partial refund this week.
  Best,
  Mariama 
  ******* ******| Pilates Coordinator

  Customer Answer

  Date: 04/01/2025

   I am rejecting this response because: /I do have those responses from the coordinator and I didn't accept her position. That was a reason I called on BBB to help me in this unfair situation. I insist in the full refund. Please see my initial claim to BBB. 
  
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do like the gym, but Im unsure how much longer Ill be a member. After taking a hot yoga class, where I used one of the mats provided by Lifetime, I ended up with horrible rashes to several areas of my arms and legs. Doctors confirmed the rashes were ringworm.While the gym does a good job at keeping the locker room clean and the weight room orderly, Ive yet to see equipment or mats thoroughly wiped down by staff. Given the steep membership fees, I would expect this to be part of the daily routine. Currently there are signs where disinfectant wipes are, stating that they encourage guests to wipe down equipment. Id suggest that these signs state that they require guests to wipe down equipment. In addition, when guests are already getting disinfectant wipes they dont need the reminder (they are already getting the wipes to disinfect). Instead, I recommend these signs, reminding guests to disinfect, be placed on mirrors or at the location of the equipment/mats. This would promote hygiene and prevent the spread of germs.

  Business Response

  Date: 04/01/2025

  Hello *****

  Thank you for reaching out and sharing your feedback.  We have reached out to our club and the club management has informed us that they will be reaching out to you via phone regarding your concerns.  You should have received a call from the club management team.  

  Sincerely 

  Life Time Account Support Team 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience with Lifetime Fitness in ********** ******* regarding my private locker rental. I signed up for & was assigned a locker in the executive locker room & assumed the rental fee was included on my monthly cc charge from gym-as I never received a monthly invoice, email or other correspondence breaking down the monthly charge. Despite signing up for the locker, agreeing to pay for the locker, & being assigned a locker, Lifetime failed to bill me for the locker due to an internal error on their part, .Instead of notifying me of their mistake to tell me they needed to back charge me, or notifying me that I wasn't being charged for the locker & to come remove my belongings (valued at just under $1,000), Lifetime instead removed my belongings, knowing they belonged to me, from the locker & discarded them without any prior or post notification. This was done despite monthly charges to my credit ********* reasonable belief that my locker was still active. Local staff later acknowledged both the locker assignment & the unauthorized removal of my property, but did not take responsibility other than to say they had a learning experience in their processes. They offered me $50 towards my trouble. They then offered me $100. I reached out to corporate & then received another call from local management offering one month free dues. I have left 3 unanswered messages with *** the concierge at corporate as well as a general message at corporate. This is a blatant failure in customer service and accountability. I lost valuable personal belongings due to their ****************** handling of the situation is completely unacceptable. I am left with no choice other than to file a police report for conversion of property, take them to small claims court for reimbursement of my property they took from me and file a BBB complaint. All very frustrating & a waste of my time but will do so based on principal.

  Business Response

  Date: 03/21/2025

  Hello ******

  Thank you for reaching out and sharing your feedback.  Life Time representative is working with you regarding your concern, Life Time representative spoke with you over the phone today.  Representative took all the information from you and informed you that he will look into the information you shared and get back to you once he investigates the matter.  We wanted to share with you that any item that member brings into the club is members responsibility and not Life Time.  If you have any questions regarding locker room polices, please visit our website for more information.  Thank you again for reaching out and bringing this matter to our attention.  

  Sincerely

  Life Time Account Support 

  Customer Answer

  Date: 03/27/2025

   1.  I agree that a representative reached out to me regarding this complaint, he said he would follow up within ***** hours.  I've left 4 messages, plus two for his supervisor without a return phone call or call to me as discussed.

  2.  I understand that they are not responsible for lost or stolen items in the club or locker room, this relates to theft by third parties.  This does not absolve the gym, its employees acting on behalf of the gym, or its agents from liability for loss or damage caused by their own actions, negligence, or misconduct. 

  3. They admitted that they had a breakdown in their policy and assigned the locker to me but failed to charge me for it.  Instead of charging me, reaching out to explain the error , or at worst telling me they screwed up and assigned the locker to two people and they had to remove and return my belongings to me.  Instead, their response was that it was up to me to review my credit card statement to ensure I was being charged properly.  This is rediculous for me to make sure I'm being charged properly.  I had access to the club by checking in, I had access to my locker when I went to use it (until they removed my belongings and changed the combination).  Why would I question that I was being charged properly.  When they realized they weren't charging me properly, they should have reached out to me not simply remove and not return my belongings.

   

   

  
  
  

  
  

  Business Response

  Date: 04/01/2025

  Hello *****
  
  Thank you for your feedback.  Life Time representative spoke with you via phone several times, and explained to you that Life Time is not responsible for anything that you bring into our property.  Life Time also shared with you that you had not reported your items as missing until several days after you had used the club.  You had access to a locker since December of 2024 where you have not been charged and the locker rental value is at $80 per month.  Life Time also offered to cover one month of membership dues at $405.53, you have declined this.  Regarding your communication with our Life Time representative, Life Time representative also has left several messages trying to connect with you and our representative was finally able to speak with you on this matter.  We understand you may not agree with our policies, we feel we did our best to handle the mater accordingly.  We would like to thank you for being a member with Life Time and we wish you all the best. 
  
  Sincerely, 
  Life Time Account Support Team 

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account on medical freeze at the time I moved out of the state of ******** and I moved ************** and the gym was only one in the entire state but I was not allowed to switch over so I held my freeze as long as I could. Then I was forced to make the decision to cancel. Now I am back in ******** and I dont feel it is fair after advertising emails for me to come back that u should be forced into the new membership prices. I was a member almost 10 years my original membership was ***** now I need to pay ****** I would like my price at ******. I would pay the 10 month freeze or hold that I missed till my return but this is really not fair

  Business Response

  Date: 03/14/2025

  Hello ******
  
  Thank you for reaching out and sharing your feedback.  We have investigated your request and based on the information we have you had submitted an online request for cancellation on October 23, 2023.  This cancellation took place in 2023, and we unfortunately are not able to reactivate this membership.  If you want to rejoin Life Time you will need to start a new membership.  We are not able to honor your request, thank you for reaching out to Life Time, per Life Time this matter is closed. 
  
  We appreciate you being a member with Life Time
  
  Thank you
  Life Time Account Support 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifetime fitness has been charging my expired debit card for over two years this is unacceptable. I am requesting a refund

  Business Response

  Date: 02/07/2025

  Hello *****
  
  Thank you for reaching out and sharing your feedback.  You have an active membership with Life Time and our dues are collected on the 1st of the month.  We are submitting payment requests based on the agreement you have with Life Time.  The payment information you have provided to us is what is being submitted, and we have no control over how we get the payment back and the funds are being released by your payment provider.  A lot of times if its a known recurring charge that you have coming out, your bank will allow the charge to go through.  Your expiration date is up to date and shows 10/2027.  Banks can also automatically update payment info on behalf of their customer.  If you have a concern with the payment being released by your payment processor, please reach out to them.  Also, if you feel we have the incorrect information on your payment method, please provide the correct information in person at the club or via online Life Time App.  We will continue to request payment via the payment method you have on file until you provide us with a new form of payment or cancel out the membership per Life Time agreement.  Thank you again for reaching out to Life Time and this matter is closed per Life Time.
  
  Sincerely,
  Life Time Account Support 

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report a concern regarding the business practices of ************************ located in ***********, **. I have been a loyal member of this facility since 2012, along with my family, with the exception of a brief pause during the pandemic. My membership details are as follows: - **Name:** ******** ********* - **Username:** ********* Over the past few years, I have observed a noticeable decline in the maintenance of key amenities, including the steam room, sauna, showers, and swimming pool. These facilities are frequently out of service for extended periods, reportedly for repairs. However, the recurring and prolonged nature of these issues suggests that these delays may be intentional, possibly as a cost-saving measure to reduce maintenance expenses. As a family membership holder, this has significantly impacted not only my experience but also that of my family, who rely on these amenities as part of the services we are paying for. Despite these ongoing issues, ***************** continues to charge the full monthly membership fees without any reductions or compensation for the inconvenience caused. I find this practice unfair and unacceptable, as it fails to uphold the quality of service and facilities that members are promised and are paying for. I kindly request that your agency investigate this matter to ensure that ***************** is adhering to fair business practices and maintaining its contractual obligations to its members. Should you require additional details or documentation, please feel free to contact me at ******************** Thank you for your time and attention to this matter. Sincerely, ******** *********

  Business Response

  Date: 02/10/2025

  Hello Rajkumar
  
  Thank you for reaching out and sharing your feedback.  We have reached out to our club management regarding your concerns.  ******** General Manager ****** said he has reached out to you to address your concerns.  Thank you again for reaching out to us and we appreciate your communication. 
  
  Sincerely 
  Life Time Account Support

  Customer Answer

  Date: 02/11/2025

   I am rejecting this response because:
  No action taken, Lifetime just called me. No financial or improvements.
  
  

  Business Response

  Date: 02/13/2025

  Hello Rajkumar

  Life Time Lead General Manager ****** **** has informed us that he has left you a voicemail and sent you an email requesting to connect with him.  ****** also said he will reach out to you again to address your concerns.     

  Sincerely 

  Life Time Account Support Team 

   

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding my experience with Lifetime Fitness Pilates program, specifically involving a staff member named *****. I feel misled, overcharged, and unfairly denied a refund for services that were not provided as expected.When I joined Lifetime Fitness earlier this year, I was encouraged by ***** to purchase Pilates classes. After taking an introductory course with her, which I found to be different from the subsequent classes, ***** charged my card $300 upfront without providing any documentation, receipt, or authorization for this transaction. I was not given an opportunity to review or sign any agreement outlining the terms of these Pilates classes, leaving me feeling misinformed and pressured.I attempted several of the hardest Pilates classes offered but found them extremely underwhelming. Despite being new to Pilates, I didnt find the classes physically challenging, and they felt more like light resistance stretching than a true workout. The experience was disappointing and did not meet my expectations.Subsequently, I canceled my Lifetime Fitness membership and consulted ***** about the remaining balance for the unused Pilates classes. In a text message (which I have retained as evidence), she informed me that I forfeited my money when I left Lifetime Fitness. At no point during the sale or my membership was I informed that leaving the gym would result in the forfeiture of unused class funds. This lack of transparency feels deceptive.This experience has left me feeling scammed and deeply disappointed. I have always held Lifetime Fitness in high regard and am surprised that such a reputable organization would condone this kind of treatment of its members. It would surprise me if Heidis behavior is indicative of the standard of customer service Lifetime ********************** strives to uphold.I respectfully request a refund of the $300 charged for these Pilates classes.Thank you for your time and attention to this matter.

  Business Response

  Date: 12/17/2024

  Hello *****

  Thank you for reaching and sharing your feedback.  We have looked into your request, and it shows Life Time issued a refund of $260 on 13 unused sessions.  You have purchased 15 Pilates Group Drop In - ESR sessions and only used 2 sessions.  Refund was processed on 12/2/24, you should have the refund back in your account by now.  Thank you again for reaching, this matter is closed per Life Time

  Sincerely

  Life Time Account Support Team 

  Customer Answer

  Date: 12/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My haircut was cancelled within 45 minutes of the cancellation policy that states if I cancel the haircut I have to pay 50% of the haircut. I would like to be payed the same amount for the cancellation of my haircut and hold the spa to the same standard that I am held to which would be $35

  Business Response

  Date: 12/11/2024

  Hello *****

  Thank you for reaching out and sharing your feedback.  This is our Service Cancellations process. A 24-hour + notification is requested for all service updates. Should you need to cancel or reschedule inside of a 24-hour window, a cancellation fee may occur, 50% of the service cost. Missing a service without notification may result in 100% of the service cost.  Unfortunately, we are not able to process your request, and we apricate your feedback.   Per Life Time this matter is closed. 

  Sincerely

  Life Time Account Support Team 

   

  Customer Answer

  Date: 12/11/2024

   I am rejecting this response because: It is inaccurate and doesn't address the situation at hand

  However,....... ******** cancelled on the client ie me. Therefore, their own terms and policies should apply to them just as much as they apply to clients. To clarify Lifetime cancelled on me 43 minutes prior to my appointment. As per their policy, had I done that to them, I would have owed them 50% per the written policy you wrote.  One sided policies and unequal enforcement makes for an unfair environment and in-proportionate treatment. Furthermore, I felt very attacked on the phone when the front desk mocked and laughed at me, leaving me feeling very targeted and quite upset. However management chooses to point fingers accuse and blame the customer on their reactions of their poor treatment rather owning their own initial mistake. This is one example. There are other reviews on the website that support this from this location

   

  Thank you for your time

   

  
  

  Business Response

  Date: 12/20/2024

  Hello *****

   Thank you for reaching out, we understand you may not agree with the information we have provided.  Life Time decision is final regarding this matter. 

  Sincerely

  Life Time Account Support 

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 07, 2024, I went to Life Time at ******************************************* to begin to use the Humana Silver Sneakers program for gym exercise admission. The program offered by ****** is at NO COST to the participant at participating gyms. However, to gain membership to Life Time I would need to supply a form of payment. Form of payment for a program that is already paid for? So, while I found that very suspicious, I reluctantly offered my credit card. BUT NO, the only way to secure the form of payment is ONLY with a Debit Card! They wanted to secure a prepaid program, with a no cost to the participant, with their banking Debit card ONLY? Their Suggestion to me was for me to go to the bank, open an account, and apply with the debit card I would receive even if the account had a zero balance. I found all this to be extremely suspicious because of the many ways that exposures the elderly to getting scammed and cheated. If this policy is legal, I will not want to patronize Life time. Please also file this against the corporate office at ************************************************ Telephone: ************, also, and advice to the ************* Time ***************************************************************************************** Telephone: ************ Corporate Office Life Time ********************************************** Telephone: ************

  Business Response

  Date: 11/20/2024

  Hello ******
  
  Thank you for reaching out and for sharing your feedback.  All Life Time members are required to provide a card for the automatic draft on the 1st of the month, this is a requirement for a membership with Life Time.  You can be a part of medical subsidy program and Life Time would still need to have a card listed to have on file with us.  We understand you may not agree but this our company requirement.  We are happy to have you as a member with Life Time, if you are interested please follow ********** process to become a member.  We appreciate you reaching out to Life Time regarding your concern. 
  
  Sincerely,
  Life Time Account Support Team 

  Customer Answer

  Date: 11/21/2024

   I am rejecting this response because:
  This is an EXTREMELY generic response. As I had commented in my complaint, I do understand the need for a "CARD" to be on file. However, your response brushed your reply cooly as a "card" and was not specific about what is the "Card" type. You did not intimate as to why the "Card", as your receptionist put it, had to be, "Specifically", a "Debit Card"? That was very specific! Why can't you be "Specific" and Transparent about the "card" and why your receptionist said it has to be, Specifically, a "DEBIT CARD". I trust the security my credit cards provide for all transactions that require a "card" on file, and the ease of cancellation should I decide to cancel the association with that business and do not want any further "Automatic Payments" to be paid. Discontinuing on a Debit Card is not as ease and may require steps and procedures that tie up the consumers debit card inconveniently and have payments paid that should not have been paid. Leaves a consumer questioning as to why you are NOT Transparent about the type of "Card" and your motives as to why you have instructed receptionist at all your locations to ONLY accept, Specifically, "Debit Cards". We can address this across all social medias and present to agencies that have the authority to deeply investigate. However, all I want is a real answer and not to be just blown off!!!