Reviews
This profile includes reviews for Rowcal Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromjanice b
Date: 06/06/2023
1 starjanice b
Date: 06/06/2023
Our association hired RowCal in September of 2022. Over 8 months time, they never once got our finance reports correct. Our property manager failed to follow through with most things that she said she would do. Personally, I tried to hire their maintenance crew to remove ice dams from our roof. Since I did not hear back from them, I hired an outside company to do the work. Then, the RowCal crew showed up unannounced and charged me for the job that was already done. They took the money from our association's account and would not reimburse. After this horrible service, RowCal discontinued our contract with them just as we were about to cancel them! I give them a one star rating, only because zero is not an option.
Rowcal Management LLC
Date: 12/20/2023
Hi ******! I am not able to locate you in our homeowner database based on your name/email/zip code. Could you provide me with any other information in order to locate your account? Once received, I can review your account communications and connect you with the direct leadership for your association at RowCal. We are happy to discuss this more with you directly if you would like! We are here to help!Sincerely,*******************, Executive Administrator, on behalf of Your RowCal TeamReview fromBA O
Date: 04/21/2023
1 starBA O
Date: 04/21/2023
RowCal won the contract to manage the *** for a community in ****** where I own a townhome that I rent to tenants. The contract apparently started in November of 2022. Being that I do not live in the rental, I received no communication from RowCal regarding this change. I never received a bill, letter, or email from RowCal at my current residence.The first communication I received was from an attorney in April 2023 threatening a lien on the property due to unpaid association fees stemming from the November changeover to their services. This was the first time I had even heard of RowCal.Clearly the law office had no problem getting a letter to me, so I am puzzled as to why RowCal could not extend the courtesy to try and contact me. I called RowCal and the person I spoke with was obstinate and did not accept any fault on their part. They also did not care about resolving the issue with me. At all.When I asked how I can prevent this type of miscommunication from occurring in the future, the associate I spoke with said I can use the portal. They then stated I cannot use the portal due to the law firm now being involved.As a property owner that has dealt with multiple management companies (as an owner and an *** member), I would be wary of dealing with or hiring them.Rowcal Management LLC
Date: 12/20/2023
Hi ****,Thank you for taking the time to share your concerns with us. We sincerely apologize for any inconvenience you've experienced and want to assure you that your feedback is invaluable in helping us enhance our services.Upon receiving your review, we initiated a comprehensive review of your account and communications history. We understand the urgency of your situation and the frustration that *** arise from any delays in communication.Here are the next steps we are taking to address and expedite the resolution of your concerns:1.Account Review: Our team is conducting a thorough review of your account to identify any lapses in communication and areas for improvement.2.Escalation Process: Your case is being escalated within our system to ensure that it receives immediate attention and expedited resolution.3.Direct Communication: A dedicated representative will reach out to you promptly to provide updates on the status of your claim and address any specific concerns you *** have.4.Coordination with RowCal: We understand the importance of streamlining the process, and we will work to expedite the resolution of your concern.5.Continuous Updates: Our goal is to keep you informed and address any questions or concerns you *** have along the way.We genuinely appreciate your patience and understanding as we work towards a swift and satisfactory resolution. If you have any additional details or concerns that you would like us to consider during this review process, please feel free to share them with us.Thank you for bringing this matter to our attention. We remain committed to addressing your concerns and providing the level of service you rightfully expect.Sincerely,*******************, Executive Administrator, on behalf of Your RowCal TeamReview fromTamara H
Date: 06/29/2022
1 starTamara H
Date: 06/29/2022
I had high hopes for this company when they acquired our previous management company, but sadly, things just went downhill for to start. We had 5 different managers over the course of a year, they we never responsive, ran a few of our vendors into the ground, refusing to work with our association again because of RowCal, and not to mention that they stole from our accounts before we cancelled our services. Slipped in a few invoices the day before transition. Super shady business. Their positive reviews below are all incentivized and paid for. I know this, because when they took over our HOA, they offered me money to leave a positive review. Don't trust them.Rowcal Management LLC
Date: 12/20/2023
Hi ******! I am not able to locate you in our homeowner database based on your name/email/zip code. Could you provide me with any other information in order to locate your account? Once received, I can review your account communications and connect you with the direct leadership for your association at RowCal. We are happy to discuss this more with you directly if you would like! We are here to help!Sincerely,*******************, Executive Administrator, on behalf of Your RowCal TeamReview fromCynthia C
Date: 06/01/2022
1 starRowCal took over the ********************** activities at ******************** in ******, ** earlier this year. This should be a simple job - collect the dues, administer pool keys, and contract for maintenance. Simple or not, they have - in my opinion - failed. I have been attempting to get a pool key activated since 5/12/2022 (it is now 6/1/2022). I have written 5 emails, called 4 times and left messages, and still have no response. This organization, our representative *******************************, and senior management as a whole has failed to respond to telephone calls and emails leading me to state the customer service is non-existent. I caution any homeowner association who would look toward the group for services - service here doesn't exist.Review fromCarissa M.
Date: 05/20/2022
1 starRowCal has the worst costumer service. I had asked numerous times for documentation for some work they started and after months of asking I got a charge to my account with no invoice. I had to request a copy of the invoice that was dated close to a month before I got it. When I asked about the differences in the dates I was told that it just takes time and thats how RowCal does it. I have asked two different people about these charges with no response. The first representative I asked has had 12 business days to respond and I get nothing.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.