ComplaintsforUS Bank

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Initial Complaint
07/12/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
US Bank offered code 23DMC10 to open a new US Bank Smartly checking account with minimum deposit $25, enroll in their app or online, direct deposit $10,000 or more in 90 days and account would be credited $500 within 60 days. This was to be done within a specific time frame. I completed all of that was asked and still have the letter of this offer. I called each week over a month period speaking with customer service representatives at ************** and kept names and comments from each call. The representatives confirmed I met the requirements and I was even told this happens often. They submitted a form for this and a decision would be made. The case number is ******. I asked for a manager to call me to discuss and this never happened. I asked for an email address for a customer complaint not to this direct line team here. It could not be provided. In my last call, I was told I was being rejected for this bonus although I met all requirements and ready to review this with anyone. They could not provide any reason why I was rejected and was told I would receive a letter in the mail. So far no letter has came. VERY DISAPPOINTED WITH US BANK. I will close my account once all my funds are used and never do business with them unless they contact me to send me my $500 which I am owed. There are other complaints about this same topic. I recommend anyone to skip US BANK in all ways as there is no integrity it seems.
Business response
07/13/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Customer response
07/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is resolved. I received the letter in the mail and accept the reason.
Initial Complaint
07/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They claim checks are payable next day but deposited mine 3 days ago and they are still holding funds. They are worth billions but still hold peoples money for days on ends for no reason. They also closed my savings account months ago and didnt tell me why. Thats fine as soon as I get my large checks from selling houses I am switching banks f US BANK
Business response
07/10/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Customer response
07/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

big banks are a scam stick to brokerage accounts
Initial Complaint
07/05/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On July 1,2024 ******************************* a joint applicant on my account called US Bank and disputed Charges I myself made.Without any communication with me from the bank US Bank then froze the account and forwarded to Fraud Special Operations Unit for closure.After several phone calls and several trips to two different branches we learned that ************************* was the only person to remove the hold of our founds.After several calls and several employees sending emails to ******* informing her that ******************************* has Stage 2 Dementia and didnt even remember calling the bank I still had not heard from ******* or anyone at US Bank.MY funds are frozen for valid purchases I'm entitled to make and this is a gross miscarriage of banking privileges. WE Have over a Million dollars that we no longer have access to and have been getting the run around for the past week it has been Frozen.This is unacceptable.I assume this action is dilue to the fact that ******* is a White **** and I am a Biracial Female.
Business response
07/05/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Customer response
07/05/2024
I am rejecting this response because:
It has already been 5 business days that we have had no money..We can not survive for anotherc15 days while you pussyfoot around for no apparent recent and hold our funds hostage.In case you didn't know you took hold of our funds on the first of the month and we have bills to pay prior to the 15th.This automated generated response is unacceptable

Business response
07/08/2024
We received your additional concerns and are in the process of researching and responding to you. Please give us 15 calendar days from the date we originally received your BBB inquiry to contact you. To protect your privacy, we will either call or mail a response to you directly.

Customer response
07/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
06/21/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I mistakenly paid this company $5,973.36 as I hit the wrong button on our billpay service at my bank. I called on June 7 to let them know of this error. They saw the payment and said it would be sent back through bill pay in 7-10 business days. I called back today to see why the money had not yet been sent through billpay to my account and was informed it would not go back that way, and they could take up to a month, but they could mail a check. I feel I was lied to when I was told it could go back through bill pay, but then they tell me they would mail me a check. Also, I feel that I would not have received any action at all had I not called on the 10th day. I know I paid them in error, but they have been using my money since June 7, and I think any above board company would promptly refund a payment that was not theirs to begin with.
Business response
06/24/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Business response
07/08/2024
On behalf of US Bank, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns payment made in error. US Bank has confirmed that a verbal contact was made,and complete resolution was provided on 07/05/2024. US Bank followed all,state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.
Customer response
07/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
06/21/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have two issues. The first would possibly be related to truth in lending. Within the last couple of months, the company raised the interest rate on my credit card by 5% (typically a default increase) and blamed it on the prime rate (they had been increasing the rate with the fed increases) (my credit score is 750). I believe this was a business decision, but they won't admit to it (the company appears to be trying to increase revenues).The second issue is my effort to place a mortgage payment in their night deposit box at the local branch, and they are not processing the payment which causes a late payment charge (creation of more revenue). Making a phone payment adds a fee (creation of more revenue). The local branch closes before I get off work so I will lose work time having to go to the branch to make a payment. I can't afford to write another check for fear they will process the first one too which would cause an overdraft on my checking account (stop *********************** are a service charge). It appears the bank is trying to force customers to use electronic *********************** or automatic drafts in which fees can be charged for those transactions (creation of more revenue). Is the bank in fact trying to create more revenue by causing these customer nightmares?
Business response
06/21/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Business response
07/08/2024
On behalf of US Bank, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns with payment not being applied and Interest rate increase. US Bank has confirmed that correction to the records have now been made and a response letter detailing the resolution was mailed on 07/05/2024. Please allow time for the letter to be delivered by the ***** US Bank followed all, state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************).Our team will be more than happy to help address any concerns you may have.
Customer response
07/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I will review the response from the business when I receive it. I reserve the right to follow up with the BBB after I review their response since the business avoided comment in this venue.
Initial Complaint
06/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
US Bank charged me a stop payment fee to stop a payment that was automatically drafting from my account. The ********************** I wanted to be stopped was still charged regardless. I find this unethical to charge me upfront fees for a service that they can not guarantee and raises my concern for the future if god forbid I was ever the victim in fraud then US Bank would just keep allowing it to charge my account.
Business response
06/21/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Business response
07/01/2024
We have sent a verbal response to the customer addressing the concerns listed within their complaint and consider this matter resolved.
Initial Complaint
06/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on 05/16/24 I purchase $50.00 gas at the gas station Break Time **************************************. ***** inside the store. I used a self-prepaid machine went to the pump to put my gas, but the machine would not work, I went back inside and tell the ****** the situation. she spoke let me cancel that transaction and run your card again in my machine. so, she gives me a $50.00 gas I went back to my car and put the gas, at the evening time I check my credit card transactions and I found two times $50.00 charge at the same time, my car cannot hold a $100.00 gas in the thank. The most important action the Bank made to cover the fraud they change the transaction dates that way will appear on the statement with no fraud dates 5/22/24 and 5/28/24
Business response
06/20/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Business response
07/03/2024
On behalf of US Bank, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns with a dispute claim investigation. US Bank has confirmed that investigation was completed and a response letter detailing the resolution was mailed on 07/02/2024. Please allow time for the letter to be delivered by the USPS.US Bank followed all, state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.
Initial Complaint
06/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I used an USBank *** to make a cash deposit and my cash was taken and the machine quickly closed flashing a message stating trouble with this device. No receipt was given/discharged. I went right into the bank to alert their personnel. The employee came out to the *** and explained Id have to make aRege claim and gave me the number to call. He stated the branch has nothing to do with *** issues. I stood in 100+degree weather calling to submit the claim and was disconnected 4 times before successfully completing submission of my claim. Its been several days and no adjustment to my account has happened other than fees for overdraft and messages stating no more overdraft protection will be covered on my account. This is devastating! Full and apparent disclosures on the Face ID ***s is crucial! I would have went inside to make my deposit had I known the risk of using the US Bank ***. Also, I went the next day to ask what else could I do? And inquire about the camera footage at the *** and was told the cameras footage wouldnt be reviewed and no incident report is available at the branch. Im being robbed by US Bank and need to know how to respond and alert others to make this offense against unknowing consumers cease Please help.
Business response
06/17/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I need some help with an issue Im having with U.S. Bank and specifically one of their money managers, *********************. I went to ***** for advice on where to put a distribution of money so I would have it for my retirement. In 2023 ***** and I had multiple phone conversations and a zoom meeting on the plan to distribute funds when received. He went ahead and set up the appropriate accounts and advised me to put the funds into my checking account, and he would distribute funds when received. In January of 2024, I received the distribution from my divorce settlement that was in my ex-husbands 401k. I knew nothing about the rules for a 401k or rolling over money into an **** Thats why I sought out professional help. In spite of multiple calls and messages to *****, I learned later that he failed to distribute my funds and stopped taking my calls. In May of 2024 I finally got a call from a different money manager from US Bank who informed me that I missed the 60 day rollover period and now I am subject to, not only taxes, but penalties for Federal and State. I found out later that the amount I will owe is $25,175 in taxes and penalties. This was a crushing blow. This money was supposed to be for my retirement. Due to this situation I reached out to *********************, the manager at US Bank in May. She stated they would investigate this matter and get back to me. When I called for an update, I was advised the matter was escalated to ***************************** who stated they are still investigating.Its very clear what happened: I enlisted the services of a fiduciary money manager who dropped the ball, in spite of my many attempts to reach him. Now, no one at US Bank is helping me get this straightened out. They are responsible for this debacle and they need to fix it. If they cant fix it then they need to share in the taxes and penalties that I am now being charged.
Business response
06/17/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Business response
06/28/2024
A final written response letter has been mailed to the customer's address informing them of the resolution reached regarding their complaint.
Initial Complaint
06/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am the authorized point of contact re the home loan #********** for the house at ***************************************. This loan was granted May 27,2015. I have made all he payments since . The loan is in the name of ***********************************. Until approximately early September 2021, I was able to go online to the US Bank website and make payments. After ******************** blocked me from accessing the website at or about that time , I had to make payments by phone. In recent months, my hearing loss has worsened . It is stressful for me to use the voice telephone to make payments . Since September 2021, I have not received any monthly statements or receipts. Nor have I received any 1099s. I have been blocked. Since I have made all the payments, I should get the paperwork mailed directly to me.
Business response
06/17/2024
We received your concerns and are in the process of researching and responding. Please give us 15 calendar days from the date we received your BBB inquiry to respond. To protect your privacy, we will either call or mail a response to you directly.
Customer response
07/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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