Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  US Bank

  9746 W Happy Valley Rd Peoria, AZ 85383

• 

  U.S. Bank

  2140 W Grant Rd Tucson, AZ 85745-1142

• 

  U.S. Bank

  333 Broadway Street Paducah, KY 42001

  
• 

  U.S. Bank

  1666 Broadway Paducah, KY 42001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally made a payment to the wrong us bank credit card. I called into us bank customer service on 4/9/2025 and spoke to a *** who stated he could not transfer the money to the correct account. He would have to issue a refund check reference number 250-409-186-753, and he would close the account the funds were sent to initially. The very next day I did not see any activity on either us bank credit cards prompting me to call into us bank customer service again. This time I spoke to a person who said they could electronically transfer the funds to the correct account and that my other account was not being closed. This reference number is **************. I want this to be noted in case I lose my money. I had transferred electronically $2,196.65 to pay off my us bank credit card. I would like ******* to wave any late fees and also close my dormant credit card account. On a different complaint was that dormant us bank account was to have been upgraded when approved for the signature rewards card. The card I accidentally sent my payment to should have already been closed. Please advise on this matter.

  

  Business Response

  Date: 04/16/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a payment made in error and fees associated with it. ********* has confirmed that a verbal contact was made on 04/14/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an ongoing issue with my checking account (Account Number: ************* at *******, which has been subjected to recurring dormant account fees since last year.When I first received a notification that my account might go into dormancy, I immediately contacted ******* in September 2024. During this call, an ***** filed a form to ensure that the account would remain active and avoid dormancy. However, this week I became aware of the accumulated fees since last year. I was recently informed that additional steps were required for residents of my state, specifically an email submission, which the first ***** failed to mention. Had I been informed of this requirement, I would have promptly sent the email to prevent the ******* a result of this internal miscommunication, ******* has wrongfully charged me a series of dormant account fees. Despite spending several hours on the phone with multiple *****s, none of them were willing to refund the charges or offer even a small courtesy credit. The customer service I received was unhelpful and dismissive, which has been extremely ************** is disappointing to experience such poor treatment from a multibillion-dollar corporation like *******, especially as a small business owner. I followed all instructions provided to avoid these fees, yet I was still penalized due to an oversight on their ******* light of the circumstances, I kindly request that the accumulated dormant account fees be waived. I have already sent the necessary request to activate my account, and I trust that ******* will correct this situation promptly.Thank you for your attention to this matter. I look forward to a resolution.

  

  Business Response

  Date: 04/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding fees being charged. ********* has confirmed that a verbal contact was made on 04/25/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage company removed my ins without my knowledge acting like i never escrow my ins i am asking to fix the error they are taking their sweet time lying we are researching

  

  Business Response

  Date: 04/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding insurance being removed. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/23/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a credit card balance transfer, requesting that ******* pay my outstanding balance on my **** Bean Citibank credit card ($2,000.00).******* accepted my request and issued a check to ************* by mistake in the amount of $2,000 (it should have been issued to ********). ******* is stating that ******** has cashed that check. Because the wrong financial institution was paid, my debt has now doubled ($2,000 on the US Bank card and the original $2,000 still on the **** Bean card).I have contacted all three institutions (*******, ********, and ********) and all are refusing to help me locate this missing check that has been cashed. ******** reportedly cashed the check and has the money (not tied to any account with my name on it) and is refusing to look for it. ******* is stating that they upheld their end by mailing the check because it has been cashed.

  

  Business Response

  Date: 04/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a balance transfer check. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/23/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a BBB Complaint because I have now wasted enough time trying to get this resolved and just want to see if this can be fixed. I signed up for a new ******* Business Triple Cash Credit Card with a promotion about a week and a half ago and this came with an offer for a Business ****************** account, but when trying to apply for this bonus and move all of my business funds over from ***** I got a page refresh every time I hit submit and could not apply. When I tried to call I was put on hold and forwarded to different departments where I had to go on hold again and ran out of time to deal with this. I decided to schedule to come back to it, but when I did the promotion period was over. It ended on 4/1 and I had tried again on 4/3. I wanted to move everything over from *****. Credit Cards...savings...checking, etc... So, now I am a bit annoyed because I have business accounts in different places and I am not getting what I wanted to sign up for.Upon calling customer service again today to try to resolve, I was again passed around to different departments on hold and then when I was finally transferred to a supervisor in the Business Services Department it seems they accidentally hung up on me and didn't call back. I've had it with this phone tag.I want the promotion to be applied so I can get the Business ****************** I wanted with the promotion bonus for fulfilling tasks. I don't want to be on hold anymore, I don't want to be hun up on anymore and I certainly don't want to deal with tech issues when banking. This doesn't look good.

  

  Business Response

  Date: 04/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a promotional bonus offer. ********* has confirmed that a verbal contact was made on 04/23/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a checking account for my infant son 11/25/2009, when he was 3 years old. It has approx $200 in the saving account. There was no information given at that time about "maintenance fees". My son turned 19 yesterday. We looked at account, and he has -$12. When I contacted ******* about the issue, they stated that, since 2009, they have been taking " maintenance fees" out since it was initially set up, and he does not have any money left. Also, I have had the WORSE customer service when I called to discuss this issue. They had me call the ************, which took me back to the Branch location, which stated that I must have pressed the wrong prompt, but could not tell me what prompt to push and only to call same number again.

  

  Business Response

  Date: 04/22/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an account maintenance fee and customer service. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/18/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is refusing to endorse an insurance check so that the repairs on my property damaged during the hurricanes last year can be completed. I have been told on multiple occasions by *******, a manager in their lost draft department, things that he has later said that he never said and that were not true. I have recordings of every call and the false statements that he made. The only resolution that I want from this is for the check to be endorsed over so that I can pay the contractor so that the home can be livable again.

  

  Business Response

  Date: 04/28/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an insurance claim check. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/23/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* has charged me over $600 in overdraft fees in the last month Ive settled the account many times they just keep charging me overdraft fees. Ive reached out to customer service so many times and they just dont help me at all and then they tell me theres a wait for a manager then forward me to a deadline. At this point I just want to close this bank account and they wont let me close the bank account

  

  Business Response

  Date: 04/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding overdraft fees. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/22/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a credit card with ********* that advertised 4% cash back, contingent upon transferring at least $100,000 in assets to the bank. I transferred $150,000 in good faith to meet the requirement.Since then, ********* has repeatedly placed holds and restrictions on my credit card, preventing me from using it. I have not violated any termsI am well within my credit limit and have paid all balances on time. Every time I contact customer service, Im told the card is under review by the authentication department with no clear explanation. Ive spent hours on the phone, but no one has been able to tell me why the card is being blocked or when it will be resolved.This behavior appears deceptive and predatory. ********* induced me to transfer a large sum of money with the promise of using the credit card, then effectively rendered the card unusable. I request immediate unblocking of the card or a full release of my assets without penalty.This is unacceptable and feels fraudulent. I am filing this complaint to demand accountability and resolution.

  

  Business Response

  Date: 04/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a card being blocked. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/22/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have. 

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this ********* BK CACS ACCOUNT no.: ******** DATE OPEN: 08/01/2017 BALANCE: $4,952.00

  

  Business Response

  Date: 04/23/2025

  We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an unauthorized account and credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/22/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.