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Complaint Details
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Initial Complaint
09/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received information regarding a $500 ******* promotion for opening a new bank account. I reviewed the terms and conditions and saw that I may qualify for the promotion. I knew that I had a previous bank account with *******, and saw the condition that it must be closed for 2 years before being eligible for the promotion. I called *******, TWICE, before starting the opening of the new account process to make sure that I met this criteria. BOTH TIMES when I called in, I was reassured that my account had been closed just at the 2 year point and that I WOULD be eligible for the promotion. Fast Forward to current day, I met the requirements based on what I was told, kept the account open, had 10k in deposits within the first 90 days, and used the promo code 2024APR, and enrolled in the uS bank mobile app. I called US bank Friday Sept 6th to inquire why the bank account hasn't paid the bonus out. I spoke with *** who stated that from what he can see, my old account was closed less than the 2 year period saying my old account was closed in Sept of 2022. THIS, completed contradicted what the previous 2 associates told me via phone calls in APR/MAY 2024. I spent the time to open the a/c due to the direction they gave me saying I was eligible, met all the other requirements and have waited to get nothing. I have attempted to resolve this issue directly with US bank and they have been less than understanding and refused to escalate the matter. I am requesting my $500 based on all of this.
Business response
09/26/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a promotional offer. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 09/25/2024. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer response
09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
09/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've open account with ******* Credit card account and set up **************************. It was not posting payment due to issue on US bank website, I shared screen their *** and still those *** couldn't help, I end up paying multiple month late payment fees. I asked them to cancel the account but they didn't even cancel the account. several people i requested to cancel the account but they didn't do their job. Finally I stopped using the card and few month I just got charged of $89 for credit card fees. I asked them to refund because i didn't use your card after few month because posting payment was not working. Also asked to cancel the card it they didn't close. I asked for the annual fees back they rejected. I called to the number for closing account first start with **************** asking for SSN, A/C number, Name etc and pass it over to ***, *** ask same questions again and transfer to different *** via automated call again ask same security questions and get hold of ***, this *** ask again same questions and pass it to another person and finally this person ask again same questions and able to close my account, But it not my fault for faulty payment system and serval *** ****** close my account ending up paying annual fees + late payment fees.Business response
09/11/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding auto payments and fees. ********* has confirmed that a verbal contact was made on 09/09/2024, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
09/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
am writing to dispute a fraudulent account that has appeared on my credit report under the name *********. I am a victim of identity theft and have filed a complaint with *****************. This unauthorized account was opened in my name without my consent, and I am requesting its immediate removal.Account Details:Creditor: ********* Opened Date: 1/1/2018 Account Number: ************* This account does not belong to me, and I request that it be removed from my credit report along with any associated negative information.Business response
09/12/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a fraudulent account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 09/11/2024. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 15th 2024 I went into ******* to open a checking and savings account. The banker that helped me that morning opened my account with my expired CA ID with my receipt from the *** Kiosk to show that I renewed my ID but was just waiting for it to come in the mail Which stated could take 4-6 weeks. Banker took cash from me I put 300 in savings and 900 in checking account I believe. Banker stated she will put a rush on my debit card. I believed all was well. After 2-3 days I received my debit card in the mail and I went ahead activated my card and I was trying to start paying bills but it kept declining. I called customer service and was told my account was on hold that I needed to provide proof of address and valid ID. Banker never once told me I would have an issue with my account. I went to the bank next morning brought recent PGE bill and I still did not have my valid ID. The banker that helped me looked confused and called someone on the phone and said I had no access to my account until I receive my ID in mail. If I would have known that from beginning I would have never put all my money in account. I have been without money for almost a month. I finally received my valid CA ID yesterday so I went into bank this morning. Now they are telling me they never received proof of address I went home went back to bank to show my PGE bill and my ID and now being told to wait another 2-3 days for review. This whole situation has been so stressful it has put me behind bills. If it was on the banker that made error why am I suffering through this now being told another thing when they needed my ID and holding my money again I need help. Thank you. I also contacted 7 *************** people in this matter.Business response
09/13/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a hold placed on your account. ********* has confirmed that a verbal contact was made on 09/05/2024, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August ******* I deposited a cashiers check for $154,000 in *******. They put a hold on it until this morning, August *******. It says the money is in my account and now available. When I went to the bank to do a wire transfer, the manager said my account was frozen. I asked him to explain and he didn't know what was going on. He said he would find out and call me. He did not so I returned to the bank this afternoon, he was busy, and one of the **** said she would have him call me. On my way home ******* *** called me and literally grilled me with questions. Some I admit I could not answer but I said I could go look up that info for him. He said no. I asked him if he had a question about the check I would be glad to give him the phone number of the person who sent it He said no. He informed me that my account was frozenand when they finished their investigation they would mail me a cashiers check. That their was no reason for me to contact ******* again. I asked when will you send it. He said I don't know and ended the phone call. Isn't a bank responsible when they steal people's money?Business response
09/13/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a hold placed on your account. ********* has confirmed that a verbal contact was made on 09/12/2024, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer response
09/15/2024
I am rejecting this response because: no resolution was met. Even though I had a very nice conversation with the office of the president, there was no conclusion to any of my complaints. In fact it ends up that now my brothers account is being closed because my name was on it, even though I never used it. It was left over from my mother. The woman I talked to said she was going to look into but as of this date I have heard nothing. The money has not been released into my account. I do admit that she said that there was some action taken on the person who was so horrible on the phone but I am not aware what that was.Business response
09/21/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a hold placed on your account and account closure. ********* has confirmed that a verbal contact was made on 09/16/2024, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I walked into Branch to deposit international check for the amount of $22,500. The branch manager tells me that my check would be on hold for 6 weeks "or longer" ***** the branch manager. I then call us bank 800 number and they tell me the policy's regarding international checks are the same no matter what Branch I go to and that they never herd of the policy's that ***** is talking about. The date of transaction was 8/28/24. I deposit my check into the branch, I the call the *************************************************************************************************** the system. I believe the branch manager is trying to do fraudulent activity at this location. He was very rude and shady.Business response
09/16/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a check hold. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 09/13/2024. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
08/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Have a credit card with "************ 1". Never had or ask for, or recieved a card with "Elan Financial Services ". My card is from credit union 1. My credit card is inactive, non-payment fees, and card DESTROYED my credit report. Don't know who Elan Financial Services is. Never have conducted business with this company, or entered into an agreement for their Services or credit card. Don't know how they obtained my personal or credit information without my permission, or without a contractual agreement.Business response
09/16/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding credit reporting. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 09/13/2024. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am writing to express my dissatisfaction and seek resolution regarding a promotional offer that ********* has failed to honor. In Q2, I applied for a business checking account with *********, attracted by a promotion that was being advertised at the time. During the application process, I applied the Q2 promotion code as instructed. I diligently met all the requirements for the promotion, including depositing and maintaining a balance of $25,000 in the account.Four months have now passed, and I have yet to receive the promotional bonus. Concerned about this delay, I contacted ********* customer service. To my surprise, I was informed that the promotion applied to my account was an expired one, making me ineligible for the bonus. This explanation is unacceptable for several reasons:I applied in Q2 with a valid Q2 promotion code. It is unreasonable and misleading for ********* to allow an expired code to be used during the application process.I took proactive steps to confirm my eligibility. I called a bank representative within the first two months of opening my account to verify that I was on track to receive the promotion. I was assured at that time that everything was in order.If the promotion code was indeed expired, ********* should not have allowed it to be applied during the application process. This mismanagement on *********'s part has caused me significant inconvenience and frustration. I have fulfilled all the requirements and expect the promotional bonus to be honored as initially promised.Business response
09/09/2024
On behalf of ********** we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a promotional bonus. ********* has confirmed that a verbal contact was made on 09/06/2024, and necessary steps were taken to resolve your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may haveCustomer response
09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
****************** ************ *********** has had several business checking accounts with US Bank since 2016. On July 22nd, 2024 I received a letter from Account Closure ********************** indicating theyve been trying to reach me via phone and email but yet I did not received said phone call or email. Letter says they are still in need of information and without this information all accounts will be closed by 8/7/2024. On 7/22/2024 I called ************ and spoke with ******** *******. She requested Certificate of Beneficial Ownership and Gaming Entity Form. I sent these documents to ********************************************* on 7/23/2024. I did not hear back from anyone. On 7/30/2024 I sent a follow up email requesting an update on this case. ******* **** replied with additional questions about the business. I when ahead and answered them. I also made a phone call and spoke to ******** who informed me all was received and accounts would not be closed. She indicated to ignore any letters about account closures. On 8/16/2024 all business accounts were closed. I reached out to the Account Closure ********************** and was told that *** Form was needed. Please note; this is a gaming cafe were gaming company ********************** owns *** onsite and they service/replenish the **** I do not own or service said **** Page 1 of the *** questionnaire indicates that I do not own or service the **** At this point I did not get a response back and I believe this miscommunication by ******* is unacceptable. This business has been operating accounts with ******* since 2016 and this case was not treated with proper attention. I am very disappointed with US Bank. Now I do not have access to business accounts online. I am requesting all banks statements for year 2024. I will need for accounting purposes. Please send all bank statements to *************************************.Business response
09/12/2024
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding your account closure. ********* has confirmed that a verbal contact was made on 08/30/2024, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer response
09/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I called into US Bank on 8/16/2024 to see if they had any options to switch my personal savings account to one that had an interest rate.I eventually spoke with a representative that stated they could change my curent product to an Elite Money Market plan. I explained I didn't want to open a new account, I wanted to keep my same account number and adjust the interest with what currently existed. The representative stated I could keep my same account number and I would receive a rate of 4.25% APY and 4.16% interest rate based off the amount I already have in my savings account. I agreed and the representative changed my account to a different product.I checked my account online today and saw I still have the same 0.01% interest rate and my account type is now ****************************** and not ***************************** I did not agree to this. I called back on 8/26/2024 to try and get my interest rate corrected. I was told that the rate I was quoted was incorrect, meant for new accounts and that I can't get the rate I was quoted. I was told by 4 different US Bank employees that there is nothing they can do to help the situation. I filed a complaint with US Bank. The banker said she would have her manager, *****, listen to my call from 8/16/24 and would call me back 8/26/24 after 12:30 CST. I advised I would wait for the call and would file a complaint with the BBB.I would like the interest rate for my savings account that I was quoted on the phone.Business response
09/09/2024
On behalf of ********** we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding interest rates. ********* has confirmed that a verbal contact was made on 09/06/2024, and necessary steps were taken to resolve your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
3,078 total complaints in the last 3 years.
883 complaints closed in the last 12 months.