ComplaintsforTarget Corporation

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Friday, 7/12/24, I purchased (2) $100 **** gift cards at Target store on *************** in ******, **. The next day the recipient opened them and discovers that both cards had been tampered with. The final four account numbers on the front of the card had been scratched off, and the security code on the back of both cards had been scratched off. On Sunday, 7/14/24, I returned to the store and asked for a refund as the gift cards were no good. I was told that they ( the store where I had made the purchase) could/would do nothing for me. During the course of the conversation, the employee I was speaking to admitted that this was not an uncommon occurrence. He specifically states that it got so bad at Christmas time we actually removed the gift card display My issue is not that the cards had been tampered with. Things happen. What I do have a serious concern with is that the retailer, Target, and its employee acknowledged this type of tampering has happened before. Regardless, they did nothing to warn me or other consumers of the KNOWN risk. I chose to make this purchase at Target versus other retailers (i.e. 7-11) because I trusted that they took the appropriate and necessary steps to protect their customers. Based on this experience, ********************** clearly does not take even the simplest of steps to protect consumers from fraud.

  

  Business response

  07/17/2024

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *************************.

  Upon receipt of your contact, we can confirm the item vendor has reached out to the guest and resolved their inquiry.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 230491307. 
  
  Sincerely,

  Asjha
  Target Team
  www.target.com

  Customer response

  07/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The third party vendor who supplied the defective product has provided a resolution.  It should be noted that I had to initiate contact with the third party to achieve this and that Target did not assist me in this resolution.  

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Target shipped me the wrong item, and upon return refused to provide refund

  Customer response

  07/09/2024

  A magic the gathering omega box was purchased, the item recieved was a totally different card item.  I was instructed to that they did not accept returns but the payment processor (paypal) sided with me on the case and instructed them they had to provide a return address since they sent a wrong item.  I returned the item on July 1st and I am still awaiting refund.

  

  Business response

  07/15/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *********************************.

  
  Upon receipt of your contact, we understand that ********************** received the wrong item for merchandise that is non-returnable. Per Targets return policy, effective January 30, 2023, trading cards & trading card accessories are no longer able to be returned.
  
  We confirmed that we made an exception to our policy on 6/14 and a return label was provided to **********************. We advised them their return needed to be mailed by 6/22 in order to receive a refund.

  
  It appears that ********************** mailed their item on 7/1 with a label that was not issued by Target. As we are not able to accept the return, we would recommend, ********************** dispute the charge with their financial institution.
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229980166.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer response

  07/15/2024

   I am rejecting this response because: they never provided me a label and I contacted them 6 times to inform them of that.  My bank has been informed and after recieving my proof are backcharging it and recommending avoiding the merchant in the future due to increased fraud by them.
  
  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned the Loving Tan 2hr Express Self Tanning Mousse from order ***************. I sent in the return by mail. It was unopened and unused, and the safety seal around the cap had not even been removed. On 7/2/24, my return was denied, and when I called customer service I was told it was denied because the tanning mousse had been opened. The person I spoke to said they would issue the refund since the item was not opened and I would have it back on my card in a few days. I still don't have the refund and now the order is showing that a return is pending and that Target is waiting on my items. I obviously can't send the tanning mousse again since it is already in Target's possession. The customer service rep also submitted every other item in the order for return, which I did not ask for. The refund for the tanning mousse needs to be issued to me.

  

  Business response

  07/09/2024

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ***************************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We advised **** that we processed a refund for the returned item on July 9, and the returns created in error have been cancelled. An email has been sent to **** providing the refund details.
  
  We apologize for the guest service they received when contacting Target ***** Services. We are looking into this and will share Danas experience and feedback with leadership.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229614547.
  
  Sincerely, 
  
  ********
  Target Team 
  www.target.com 

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I PLACE MY ORDER ON WEDNESDAY, JULY 3 FOR NEXT DAY DELIVERY FROM TARGET, THE DELIVER WAS AN ERROR MADE BY TARGET AND THEIR DELIVERY PERSON. I NEEDED THESE ITEMS TODAY, THURSDAY, JULY 4TH FOR OUR EVENT, I CALLED TARGET, THEY ADVISED ME THAT MY ORDER WAS STILL COMING AND THEY WOULD REFUND MY ORDER AS A COURTESY, THAT DID NOT HAPPEN TWICE-MY ORDER NUMBERS ARE: ************* AND ***************; WHEN YOU DEPEND ON A COMPANY TO TELL YOU THAT THEY DELIVER WITHIN HOURS, AFTER YOU PAY, THEY LIE AND THEN DESTROY YOUR HOLIDAY, I WANT JUSTICE

  

  Business response

  07/09/2024

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *************************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We advised *************** that we confirmed full refunds were issued for the orders referenced,and emails were sent providing the details of the refunds. I provided *************** with my contact information in the event they have any additional questions or concerns related to the referenced orders.
  
  We apologize for any disappointment or inconvenience **************** experienced with their recent order delivery experiences and we appreciate the feedback provided.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number. 22981946.
  
  Sincerely, 
  
  ********
  Target Team 
  www.target.com 

  Customer response

  07/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On June 24, 2024 I put in an order for a Dyson fan and ****************** that totaled $554.21. The package was delivered the following day according to *****, so I believe personally that it was stolen. I called Target both June 27, 2024 and July 2, 2024 and they said theyd get back to me about it. They havent either time.

  

  Business response

  07/10/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *******************************.
  
  Upon receipt of your contact, we understand our guest package was delivered and they believe it was stolen.
  
  After further review, we confirmed with ***** the shipment was delivered without incident as expected to the address submitted on the order. As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title to those products passes to the purchaser upon delivery to the carrier. 
  
  We regret any disappointment, but are not able to offer a refund or replacement of the product, but encourage the option to partner with their bank to file a dispute and work with local law enforcement. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229282748.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer response

  07/10/2024

   I am rejecting this response because it is a $500 piece of technology that I trusted you to take basic precautions in protecting, like putting it in a regular Target box instead of a box that advertised it was a Dyson air fan on a hot summer day. ***** messed up by putting it in an unsecure location, but you messed up by putting it in a box labeled Steal Me. 

  
  You are a multi-billion dollar corporation. This reflects poorly on how you treat customers. 
  

  
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for a free trial of Target Circle 360. When I attempted to cancel the free trial, there was no option to cancel online - only to extend. I attempted to call their **************** line, was placed on a 10 minute hold, and then the call dropped. When I called back, they again put me on a 10 minute hold without resolving. The Help line kept asking for a card or account number, but that information is not located anywhere on my Target.com account. I feel like ********************** Circle 360 is a scam and they are fraudulently recording membership revenues by not making an option to cancel online or by phone available to members.

  

  Business response

  07/10/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ***********************.
  
  Upon receipt of your contact,we reviewed their concerns. Were thankful that a member of our ***** Services team was able to resolve Ms. ******* concerns during a July 3 conversation. Weve reached out to **************** to see if theres anything else we can address and havent heard back. Therefore, we consider this matter resolved. For future issues, we welcome our guests to visit **************************************************** to manage or cancel their Circle 360 memberships.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229122818.
  
  Sincerely,
  
  ****
  Target Team
  www.target.com
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Case # *********. Purchased a preorder for an item (Magic the Gathering Cards) on 4/14/24. I placed 12 different orders, with a grand total of $2,022.72. There were a variety of items and styles that were ordered. On June 11th, I was notified that my preorders were shipping. I double-checked the items preordered & their description, and different items were being shipped than originally ordered. I contacted customer support, and was notified that this item was not refundable through normal measures. The customer service agent recommended that I "return to sender" the ****** *** would be refunded.I followed customer service's recommendation and RTS'd the 12 parcels on 6/15/24. *** returned the parcels back to Target as early as 6/17 & 6/18/24.I placed phone calls on 6/26 and 7/2/24 to target customer service, inquiring why I hadn't received a refund on the items. The customer service rep asked me to wait the full 10 business ***** and that an update would be provided to me.No update was provided after the 10 business ***** **** was only after my call on 7/2/24 that the Case # had been elevated to the Order Research Team. ALSO: **************** lied to me & stated that the items had not been rec'd at warehouse.I was notified today, 7/3/24, that my return request was denied, but that the *** would be reviewing my case **** would take ANOTHER 5-7 business days. I was informed by other people in a similar situation as I online through Reddit that Target was making a one time exception to this type of item (trading cards) & that individuals would be able to return the item in store--processing the returned funds immediately. Holding a customer's funds for nearly a MONTH due to a description error on a part of a major retailer is unacceptable. Giving the customer INCORRECT guidance as to how to remediate a situation not caused by the customer is INFURIATING. Over $2,000 is being held up in limbo because of an error on Target's part. Horrible business practices.

  

  Business response

  07/08/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *********************************.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We apologize for any inconvenience or frustration this matter may have caused. We were able to share additional insight into their experience and took the appropriate actions our end to resolve the issue.

  We appreciate the opportunity to look into Mr. ****** inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact us at ************ and reference case number 229121586.
  
  Sincerely,
  
  
  ****
  The Target Team
  www.target.com

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Did a target pick up order. They gave me a can that was dented and had baby formula coming out of the can. Its not safe to feed your baby formula that comes from a damaged can. I contacted Target and they said to sent it back. I sent it back and they are denying the refund. 100% unacceptable

  

  Business response

  07/04/2024

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *****************************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We advised ********************* upon researching their return and refund, we confirmed a full refund was issued for the item on July 3.
  
  We appreciated the time ********************** took to share their concerns. Ive documented their feedback and shared it with the appropriate leadership teams. We appreciate their business and hope to serve them better next time.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229117242.
  
  Sincerely, 
  
  ********
  Target Team 
  www.target.com 

• Initial Complaint

  07/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an item from target, the package was marked as delivered with a picture attached. The picture was not of my home. My issue is that Target automatically considers a delivery successful just because a picture is provided by ****** This is not an isolated event, over the past two months Ive had 4 packages delivered to addresses that were not mine and different pictures of different houses pictured in the proof of delivery photo. Ive reached out to target to no avail. There should be some kind of insurance that covers high dollar items but that is not being extended to me.

  

  Business response

  07/10/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest, *******************.
  
  Included you will find our response to our guest.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229104247.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com
  
  Hello Delantra,
  
  Thank you for your patience while we researched your concern. We regret that you did not receive your Ultra Robot Vacuum and Mop. Certainly not anticipated or the experience we wish for any of our guests.
  
  After our review, it was determined the vacuum shipped as expected and was delivered by ***** to the address provided on May 17. Since Targets Terms and Conditions state that the risk of loss transfers to the purchaser upon receipt to the carrier, Target is unable to issue any refunds.
  
  We would suggest you work with your bank institution to file a dispute and partner with your local law enforcement for further assistance. We know this may not have been the news or resolution you hoped for, but there isnt anything additional we can do on our end with this circumstance. We truly apologize for any disappointment or frustration this information may cause.
  
  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback and concerns. Ive documented your comments and will make them available to our leadership team.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order ***************. I order on 06/14 and received partial delivery on 06/20. I only received partial of my order. I contacted customer care and they told me that there needs to be an investigation done and someone will reach out to me in 5-7 business days. It has been more than 7 business days and I still have not received any email or update and every time I call I get the run around. Just please refund me for the missing items please since the customer service rep said that you can't reship me the missing items.

  

  Business response

  07/10/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest, *********************.
  
  We're sincerely sorry for any inconvenience or frustration ************ encountered with their recent order. Our team members were able to assist ************ to ensure their order is fully refunded and a Target GiftCard was provided for this experience. I was unable to connect with ************ by phone on July 8, so I sent a confirmation email to them on July 9 to confirm those refund details.
  
  I appreciate the time ************ took to bring this to our attention. Ive documented their comments and will make them available to our leadership team. Our leadership team will review their comments with our team members to ensure theyre providing the best possible service.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229002650.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com
  

  Customer response

  07/11/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩