Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 7/10/21 I called in to guest relations concerning a crest tooth whitening kit I purchased that wasnt any good. I spoke to a representative and explained the matter and the representative told me not to worry because he will process a refund in the form of a target gift card for $60 and it would be sent via email. The representative told me to hold on as he processes the refund. When he returned he advised me that the refund was processed with case number ********* and it would take 2 to 3 days to be emailed to me. On 7/24/21 I called back and was told the gift card wasnt processed correctly. I was transferred to a supervisor named **** whom was very unprofessional. He told me that he doesnt even see that a gift card was promised. When I told him the rep just said he saw it and transfer me to you, he became a bit disrespectful and was cutting me off every time I tried to explain the matter. I received no assistance and was basically given the runaround.
Business response
08/12/2021
Hello *****,
Thanks for contacting Target on behalf of our guest ***********************.
Weve attempted to contact our Guest by phone and email and are currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 113968355.
Sincerely,
********
The Target Team
www.target.comTell us why here...Initial Complaint
07/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This complaint is regarding Target order #*************. I ordered, among other things, four 25-pound bags of Tidy Cat litter and one of them didn't arrive. I found out this afternoon that one of my bags was damaged in transit.***** is Target's preferred carrier, mostly for heavy items from what I've been through before. However, Target NEVER does anything about the numerous shipping hassles I've had with them.Boxes of litter were delivered outside not long ago, (even though Target and ***** knows I'm in a wheelchair), or the boxes were falling apart, or left in front of my apartment door so it was impossible to get out in my wheelchair, etc. I'm tired of having to beg Target repeatedly for good service. Target shares the blame for what ***** does with my deliveries because they hire ***** to get those items to me. Target keeps paying me lip service whenever I complain but nothing is done. ************** Target just increased the price of my cat's litter. Thanks loads!Business response
08/04/2021
Hello,
Thanks for contacting Target on behalf of our guest *****************************.
Were sorry to hear that ***** didnt receive one of the packages of cat litter. After reviewing the tracking information, this package was damaged in transit. Im glad to see that ***** was able to chat with a team member, and a replacement was issued. Weve shared feedback with the fulfillment location and our shipping teams, and Ive issued a $10 Target eGiftCard to invite them back for a better experience.
I understand that ***** has had previous issues with some of their shipments, and can see how this is frustrating. Carriers are systematically chosen based on a combination of cost and delivery date, so were unable to choose a specific carrier. However, each time that *****, or any other guest, contacts us, their issue is documented and coded to ensure that feedback is shared appropriately. I recommend that ***** continue to report issues with their orders so they can be promptly resolved, documented and shared and, if possible, leave a note for carriers to indicate where to leave packages.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at **************.
Sincerely,
******
Target.com Executive Offices
www.target.com
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3,117 total complaints in the last 3 years.
1,019 complaints closed in the last 12 months.