ComplaintsforTarget Corporation

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a propane firebowl. There were issues with the rocks. There was some communication. A few months later I reached out regarding chipping of the surface and no response. It was used for 1 season. With Covid and cancer it wasn't something at the front of my mind. It's not useable and 1 season for $500 is not ok. Looking at it and it large size is frustrating. They didn't respond to the surface issues and many other reviews express the same problem.

  Customer response

  07/02/2024

  Around 2029 the original complaint about the lava stones shooting out of the fire they were responsive. I sent a complaint regarding the deteriorating condition which WOULD HAVE been under warranty and didn't get a response. So, I emailed again a few months later in the same email chain about the deteriorating condition and included pictures. I did not recieved a response from that email. It's so much money and they just ignored it. I'm just hoping for them to do the right thing and help.

  BBB NOTE: BBB reached out to consumer via e-mail (7/3) to get further clarification on the info provided above. Guest responded as follows:

  "I'm sorry about that. It was in 2020. I've sent an attachment of the last message I sent with no response. I know it's a long shot, but it's so frustrating. They refers to customer service."

  

  Business response

  07/12/2024

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *****************************. ********************** contacted your office to request help returning a propane fire pit they purchased in April of 2020. 
  
  Included you will find our response to **********************.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229284181.
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com
  
  Dear *****,
  
  Thanks for reaching out to Target through the Better Business Bureau regarding your Faux Cement Pipestone Firepit purchased in 2020. 
  
  I've reviewed your previous contacts and see that you were offered an option to return the Firepit for a refund in September of 2020. Target owned brand merchandise has a one-year return period. The team then suggested you work with the manufacturer after you requested a replacement. You were provided contact information for the manufacturer at that time. Please feel free to reach out to them to see if they are able to assist. Their email is: ****************************.
  
  I'm sorry for any disappointment but due to the amount of time that has passed we are unable to assist with a return or replacement.
  
  Thank you for giving us the opportunity to review this concern.
  
  Sincerely,
  
  ***
  Target Executive Contact Team
  www.target.com

  Customer response

  07/12/2024

   I am rejecting this response because:
  
  It has been some time, as I mentioned. I don't recall receiving manufacturers information. I may have, but not that I recall. Because of the poor condition of the patio set purchased along with the fireplace we don't shop target any longer. ****** learned. 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a horrible experience at your ************** store. On 7/1 I encountered a team lead that was callous and was more interested in working at her counter at ********* rather then helping out with my return.I wanted to return Size 3 diapers from my receipt #****-1118-0124-9756. The first representative refused the return since they didn't know that I used my RedCard to purchase and had thought that returns were 60 days and 30 days extra for RedCard. I explained that it was 90 + 30 days for ******* and then came the Team Lead for that day. She told me that I had got a promo gift card, they would not take any item back. I explained that they can deduct the promo gift card amount from the refund and refund the diapers but she simply walked away and told me to call online customer service for help. I spend the next 40 minutes on phone with a representative who looked at my receipt and found no reason to deny the return. He wanted to speak to someone at the store but not a single person could be found at the customer service desk. Finally I went to self-checkout clerk who was kind enough to walk me to help and we found the team lead working at *********. The team lead spoke to the representative telling him that her training told her to not refund items with a promo gift card and handed me the phone back. No empathy or sense of concern for a customer who had been standing in the store for ~55 minutes holding a giant box of diapers.The online representative promised to process a refund that I am still waiting for.

  

  Business response

  07/05/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest, ***** ***.
  
  Included you will find our response to Mr. ************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229002988
  Sincerely,
  
  ****
  Target Executive Contact Team
  www.target.com
  
  
  
  
  Hello Mr. ***************** you for contacting Target through the Better Business Bureau regarding your shopping experience.  We appreciate you taking the time to share your concerns with us.
  
  Most unopened items returned to Target within 90 days will receive a refund or exchange. However,if you return an item that received a free gift card with a qualifying purchase,the amount of the refund will be reduced by the value of the free gift card.  Detailed information on our return policy can be found here: ******************************************************************************************************************************************.
  
  Our records show a refund was issued and sent to the email address associated with your Target account.
  We review our processes and use feedback like yours to support our mission of always providing an excellent Target experience to our guests. Thank you for the opportunity to respond.
  
  Sincerely,
  
  
  ****
  Target Executive Contact Team
  www.target.com

  Customer response

  07/05/2024

   I am rejecting this response because:
  The refund on $37 is less than what was due to me. According to my calculations it should be (***** - 7.50 *10.2% sales tax = $39.39). So I am $2.39 short.
  
  

  

  Business response

  07/11/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ***** ***.
  
  Were sincerely sorry for any inconvenience this matter has caused our guest.
  
  In most cases refunds automatically go back to the original form of payment used for the purchase. Purchases made with a Target GiftCard will be credited back as a new Target eGiftCard.
  
  If a guest returns a qualifying item that received a free Target GiftCard during a promotional offer, the amount of their refund will be reduced by the prorated value of the free gift card.
  
  Detailed information regarding refunds when returning a qualifying item can be found here: ******************************************************************************************************************************************.
  
  At this time, we have no further resolution for the guest,and we consider this matter appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact us at ************ and reference case number 229002988.
  
  Sincerely,
  
  
  ****
  The Target Team
  www.target.com

• Initial Complaint

  07/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi I had this order delivered by ship it and this is not the first time this place sent me damage goods and its been raining here allot last few weeks target refused to fmgive me refund when my entire order was damaged and all the stuff was ruined

  Customer response

  07/01/2024

  I had called to get refund since my store order was damaged and I sent pictures and they just ignored me so I sent pictures again no response so I filed complaint 

  

  Business response

  07/08/2024

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest ****************.
  
  Included you will find our response to Ms. ************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 229123307.
  
  Sincerely, 
  
  Asjha
  Target Team 
  www.target.com 
  
  
  

  
  Hello ****************,
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience. We're sorry to hear your order arrived damaged.
  
  After reviewing the order and tracking details, we consider this to be a successful delivery. I apologize for any disappointment, but we're unable to issue any refunds for this order.

  We appreciate your understanding.

  Sincerely, 
  
  Asjha
  Target Team 
  www.target.com

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For some reason all of my orders that I attempt to place online (pick up or delivery) get automatically canceled. I reached out to customer service and they simply say, we invite you to shop in store. I'm disabled, AND a mother of two, and simply "shopping in store" is extremely difficult to do. Its discrimination. I have no idea what I've done to only be allowed to shop in store. I buy SO MUCH from target. it's ridiculous. Please, Target Corporate, help this disabled mother of 2.

  

  Business response

  07/02/2024

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***********************.
  
  Included, you will find our response to ******************.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 228915076.
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com
  
  Dear ******************,
  
  Thank you for reaching out to Target through the Better Business Bureau. We regret any disappointment, but due to an irregularity with your previous orders were unable to offer a different resolution.

  
  We want to ensure that you enjoy the items you purchase from us and so for all future purchases, we invite you to exclusively shop the great selection of items available in your local Target store.

  
  We understand you were hoping for a different resolution, and we appreciate your feedback. After review, we believe this concern has been appropriately resolved.

  
  Sincerely,

  
  ***
  Target Executive Contact Team

  Customer response

  07/02/2024

   I am rejecting this response because:
  
  They have refused to reinstate my account without explaining why. 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is the worse customer service I have got. ********************** employees shipt employees whatever this service is is horrible. I have food stamps and the first time I used the service my card was not charge any money after the end of everything it was charged correctly to my food stamp card. I had an horrific experience and my card was charged 2.60 and all items I bought was food. Ive been trying to get my money back for two days now and they have been ending the chat and treating me however. I spoke to ***** and **** they have no knowledge on what they are doing. If I have food stamps thats what I want to pay with the authorization hold on my debit card should have all been released back to me. Its no way this company is charging both cards and all I bought was FOOD. I had enough thats what I used it on. I would like my 2.60 back on my debt card. Now its reflecting 2.43 was charged to my debit card. I will never use this service again yall got people working that dont even know what they doing. All I asked was for my Ebt card be charged and for me to get my money back on my debit card. Why on earth would you charged someone debit card and they bought all food items. They you have specialist who cant comprehend and end the chat on you. Also they arent even a an verifying people information correctly because Ive been giving them a different email whole Time its under another one and she says I didnt realize it was different name on it. So you got agents not even following hippa.

  

  Business response

  07/05/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *************************.
  
  Upon receipt of your contact,we reached our guest to address their concerns. We were able to provide an explanation of the charges ****************** received for their June 27 Same Day Delivery order.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 228892719.

  
  Sincerely,

  ****
  The Target Team
  www.target.com

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased over ********************************************* Rockaway store. I was a very loyal customer. I wanted to split the payment between Target credit card and Target debit card. It was discovered that my debit care was expired by one week. I asked the cashier if I can still get the 5 percent if I used my debit card. He called the manager over (******). ****** said no I cannot do that, the discount is too much ***** dollars it would have been. I said really I never did receive a new card. He said take that up with card services, that is not us. I said ok, I did not want to purchase all of these things with out the discount, he said leave it and we will put it away. I said ok, well I will give corporate a call. He said ok go for it. This is a manager. I also discovered when I brought the groceries home there were a few items that were expired and by several months. This was discouraging on top of everything else. I called corporate. I never received a call back. It seems Target is just poorly run. I returned the expired items. No apology or anything offered. I am no longer a Target customer, I used to spend 4-5 thousand a year. I cannot tolerate poor store care and customer service. Just feels like no one wants to do their job.

  

  Business response

  07/10/2024

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***************************.
  
  Upon receipt of your contact, we reached ******* to address their concerns. We discussed their recent experiences and advised we would share their feedback with the store and district leadership teams. A small gesture gift card was issued to invite them back for a better experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 228915583.
  
  Sincerely,
  
  ***
  Target Corporation
  www.target.com
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I preordered a video game on Target website with their gift card, and they have constantly sent me delayed emails with no tracking number at all. I talked to their BOGUS customer service chat and they told me the same repeating thing that they cant cancel my order until I received the order. HOW LONG DO I HAVE TO WAIT FOR THIS ORDER THAT I MADE MORE THAN A MONTH AGO. THIS IS BEYOND RIDICULOUS AND I WANT MY REFUND NOW TARGET. Extremely frustrated of this whole process. Your consumers should not be treated like this at all. Unacceptable business practices to treat your consumers like this with no tracking number at all

  

  Business response

  07/01/2024

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***********************.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns.We were able to share additional insight into their experience and took the appropriate actions our end to resolve the issue.
  
  We appreciate the opportunity to review Mr. ***** inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 228613665.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

  Customer response

  07/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received baby shower gift in April. I received the order number information from Babylist that the item was purchased from Target. Since I received doubles, I wanted to take back one. I was directed to contact Target for further instructions. I was informed that the family member purchased the item in January and since it was beyond the 90 days the return window closed. I didnt receive the item until April. Im extremely disappointed considering that this was for a baby shower and on my registry.

  

  Business response

  07/12/2024

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ****** *************************.
   
  Weve attempted to contact our guest by phone and email and are currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 228535503.
  
  Sincerely,
  
  Asjha
  The Target Team
  www.target.com
  

  Customer response

  07/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  i was able to receive assistance in store and after reviewing the stores policy with the associate. 

• Initial Complaint

  06/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Target has a new delivery person who is delivering items to the wrong place.They just throw packages out of the truck from the street w/o bringing them onto the porch (last two deliveries), 1st one was stolen the 2nd one consisted of 3 boxes (2 stolen & 1 waterlogged - I guess the thief saw no value in stealing a waterlogged box that had paper plates in it). The driver delivered these 3 boxes 1/2 hour before a bad storm (storm warnings were on both ********** & the clouds were like on the Wizard of Oz movie) and he/she was still too lazy to bring the packages onto the porch.My 90 year old mother is in a wheel chair can't wheel herself down the 3 front steps, roll to the drive way, pick up boxes then wheel herself back into the house with the ********* live 100 miles away.You don't just leave packages sitting on the street overnight & expect them to be there the next day in this neighborhood.We order a few times a week & have done so for many years (we are very good customers). The 2nd delivery was 3 boxes- 2 were missing & 1 was waterlogged. A few years ago we had a problem and contacted the BBB & spoke to a Target person (********) at **************.She told us to call her if we ever had a new problem.This time we called her & explained this issue & got no return phone call (even though her outgoing phone message is the same). Because of my distance from my ************ mobility issues the Target delivery process has worked well for us for many years. However we can't put any more orders in for delivery until this issue gets resolved. Otherwise our fear is we will get this same delivery *************** will once again just dump the packages on the side of the ********* mother won't get what she needs but I will still be expected to pay for items not received. We need help getting this resolved. Based on the volume of business we give to Target we are excellent customers and we should be treated fairly instead of simply being ignored when we have a problem.

  Customer response

  07/01/2024

  BBB NOTE: Consumer confirmed via phone to BBB (7/1, 2:15 PM) that the orders were placed in his name. (i.e., he is nominal customer on orders.)

  

  Business response

  07/03/2024

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *************************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We were able to gather additional insight into their delivery experiences, and we issued refunds for the impacted orders. **************** was provided with the refund details.
  
  We appreciate the time **************** took to share their delivery experiences, Ive documented their feedback and shared it with the appropriate leadership teams for review.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 228914737.
  
  Sincerely, 
  
  ********  
  Target Team 
  www.target.com 

• Initial Complaint

  06/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On June 26, 2024 at 7:42 PM, I walked in the ********* that is located inside of the Target store. The person at the front counter, stated that they were closed. After about 13 minutes later. My sons and I saw two other guest walk inside the ********* and purchase coffee beans and a drink. This was very upsetting to us because, we were inside the business well before closing time at 8:00 PM.

  Customer response

  06/28/2024

  I was not able to reach the corporate location.

   

  Target

  *******************************************

  

  Business response

  07/03/2024

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *************************. ************** contacted your office expressing concerns about an experience at a ********* located in a Target store.
  
  Upon receipt of your contact, we reached ************** to address their concerns. We advised that we sent the information provided over to the Store Leadership team to address with their team members. In addition, a small gesture gift card was offered to invite them back for a better experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 228614074.
  
  Sincerely,
  
  ***
  The Target Team
  www.target.com

  Customer response

  07/03/2024

   I am rejecting this response because:
  
  I have not received a gift card. However I did get a phone call from someone in corporate, but not the local store. I'm willing to accept whatever is offered and close this case out. It's not the business that I'm dissatisfied with. It was the two employees that never assisted me and then assisted there friends after the store was already closed. I arrived well before the closing time. Perhaps they assumed they wouldn't get any business 20 minutes before closing and started closing down. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩