ComplaintsforTarget Corporation

Department Stores

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/11/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i ordered a tv stand with assembly on July 15, *****. the originally tech that came was here for 3 hours. put the stand together wrong 3 times along with breaking a piece. i called the handy man service and was advised i had to purchase a new one and i will get a refund. i have yet to receive the refund. now we are in stand 2 and 5th reschedule to put my stand together. the handy man service is the absolute worst. they come late. they text you to tell you that you live to far after a hour of waiting and then makes it seem like your the problem because they say you cancelled the service. i have never experienced anything like this ever with Target. i will never buy anything from Target ever. Almost a month and i still have a tv stand in the box. they have been at incorrect address twice. now i have to spend more money to find someone else to put it together because apparently the service i paid for twice will never get completed. i am so disgusted by this experience
Business response
08/17/2021
Thanks for contacting Target on behalf of our guest ***********************.

Most items, including large items, can be returned to a Target store. Some large items, such as furniture and electronics, may be eligible for return pickup. A pick up request with ***** Forwarding Worldwide was ordered on 8/12/21, however at this time it does appear the earliest pick up window will not be until 8/23/21.
Please note:
- Return items should be disassembled, boxed and brought to the same point of delivery for the carrier to pick up.
- Pickups are scheduled during the carriers normal business hours and typically have an 8-hour pickup window. Depending on your location, carriers may need additional time to pick up your return.
- Include the packing slip with your item so our return center can process your refund. If you don't have a packing slip, you can still return your item to our return center. Learn how to start your return.
- Return pickup is not offered on all items, and is typically reserved for large items weighing more than 150 pounds.
- A signature by a person who is 18 years or older will be required, unless the delivery method was To-the-Door Delivery.

Also, our records show the guests order has been refunded in full, $260.00 for the item, and $76.99 for the assembly fee.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at **************.

Sincerely,

Phia
Target.com Executive Offices
www.target.com
Initial Complaint
08/11/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I visited Target in *******, ** on 8/2. At the register, after I swiped my card, I was told their system is down and to only pay by cash. I paid $83.17 in cash. Within 20 minutes of leaving the store, I got an alert from my credit card that I've been charged $83.17 AGAIN for the same trip. Apparently, they charged my card and took my cash. I've been charged double for a single visit. I've called customer care numerous times, but they keep saying I'll get my money back "soon". It's been over a week! This is theft and extremely disappointing, since I shop at Target weekly.
Business response
08/18/2021
Hello *****,

Thanks for contacting Target on behalf of our guest ***** March.

Our Bankcard team has been diligently working to correct the payment errors that occurred on Monday, August 2, 2021. We anticipate that these errors will be corrected by Friday, August 20, 2021. We will follow up with our guest after that date to confirm the errors have been corrected.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 115153474.

Sincerely,

****************
Target Guest Relations Executive Contact Team
www.target.com
Initial Complaint
08/10/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 26, 2021, I called Target to return a furniture I purchased from them online. It was a mini sofa bed and it cost $419.99 including the taxes. Target informed me on the phone that they will send me return label and I must set-up a pick-up schedule with *** to pick-up the furniture. I informed Target employees and they agreed that they will pick-up and receive the furniture without a boxing package. The *** came to pick-up the furniture and they did not pick-up because the furniture was not in a box. I tried for at least three weeks to find a box to fit the furniture but it was with no success. I kept on calling and informing the Target company that the mini sofa bed was not pick-up.The Target employees kept on telling me that they would inform the dispatcher. Final Target had me make a pick-up with another carrier called EFW( ***** Forwarding Worldwide). EFW never honored the pick-up date and Target or EFW never called me to pick-up the mini sofa bed( over one month).
Business response
08/17/2021
Thanks for contacting Target onbehalf of our guest ***********************.

Most items, including large items, can be returned to a Targetstore. Some large items, such as furniture and electronics, may be eligible forreturn pickup. The item was not eligible, however an exception was provided forthe guests item with ***** Forwarding Worldwide at the time.
Please note:
- Return items should be disassembled, boxed and brought to the same point of delivery for the carrier to pick up.
- Pickups are scheduled during the carriers normal business hours and typically have an 8-hour pickup window. Depending on your location, carriers may need additional time to pick up your return.
- Include the packing slip with your item so our return center can process your refund. If you don't have a packing slip, you can still return your item to our return center. Learn how to start your return.
- Return pickup is not offered on all items, and is typically reserved for large items weighing more than 150 pounds.
- A signature by a person who is 18 years or older will be required, unless the delivery method was To-the-Door Delivery.

At this time, our records showthe guests order has been refunded in full, $388.67 back to the originalpayment method, PayPal, also as an exception. Transaction ID #1UA89576KV651861J

Both our return and PayPalpolicy can be found in our help section on Target.com
https://help.target.com/help/

As always, I appreciate theassistance you provide us with our guests. If you have further questions, feelfree to contact Target.com at **************.

Sincerely,

Phia
Target.com Executive Offices
www.target.com
Initial Complaint
08/10/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 08/08/2021 at 7:48 pm PST, I purchased a $100 Target eGift Card, at 7:57 pm, I received an email confirmation stating that the egift card was available for me to access. I clicked on "Access my gift card" which took me to the Target website, after entering my username and password, I kept getting an error message stating "oops something went wrong." I tried several times and kept receiving the same error message. I reached out to Target **************** via their live chat session and was told that there was nothing they could do and I need to contact the Gift Card Team. I called them at 11:22 pm PST and the team was closed and did not provide any hours of operation. I checked again this morning and kept getting the same error message. I called and the first rep disconnected the call, I called back and the supervisor stated I had accepted a replacement when I never did.
Business response
08/17/2021
Thanksfor contacting Target on behalf of our guest *******************.

****** ***** accepts our sincere apology for any frustration and inconvenience heexperienced while trying to access the Target GiftCard.

Whena gift card order has been placed, well send an order acknowledgment email toconfirm weve received the order request. Well send a second email containsthe gift card number and the access number, which doesnt require a login touse. The only time our guest would be directed to log in is if our guest wantsto save the gift card to their shopping account for future use.

Iunderstand ***** requested for a refund, so Ive deactivated the gift card andissued a refund of $100. The refund will post the original form of paymentwithin 5-7 business days.

Asalways, I appreciate the assistance you provide us with our guests. If you havefurther questions, feel free to contact Target.com at **************.

Elenna
Target.comExecutive Offices
www.target.com
Customer response
08/17/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
08/09/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 8/2, I was at a Target store and there was an error with my payment. I contact Target regarding the incident and created at ticket. Target was aware of the situation and since the charges were pending, they should time out since the payment went through on another card. I also contacted my bank to inform them of the situation. On 8/3, the charges were processed through for $155.20 on 2 of my debit cards and my MasterCard $31.04. I contacted my bank, and they instructed me to reach out to Target again, since the charges have been completed, Target has the money, so they should refund it. On 8/4, I returned to the Target store and spoke to a manager on site. She was told that I had file a claim with Navy ******************** who has nothing to do with Target. I have the MC receipt and bank statements showing the 5 duplicate charges for $155.20. Target knows this is their system error, but I must file a dispute with my bank. I do not feel it is my responsibility to fix for Target.
Business response
08/18/2021
Hello *****,

Thanks for contacting Target on behalf of our guest ********************************************.

Our Bankcard team has been diligently working to correct the payment errors that occurred on Monday, August 2, 2021. We anticipate that these errors will be corrected by Friday, August 20, 2021. We will follow up with our guest after that date to confirm the errors have been corrected.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 115141868.

Sincerely,

****************
Target Guest Relations Executive Contact Team
www.target.com
Initial Complaint
08/09/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought an air mattress for outdoor use (camping). Nowhere on the box does it say that the mattress is for indoor use only. I opened the box and the instructions said it is for indoor use only. The mattress is totally unused. Target won't accept the return of the unused mattress because I opened the box. This is a Catch 22 because the only way I could have found out that the mattress if for indoor use only is by opening the box.To add insult to injury, the Target customer care representative said that if I looked up the product online, it would say it is for indoor use only. She told me customers at Target in-store have a responsibility to lookup products online. You can't rely on the box, and it is not Target's problem if the packaging is misleading.
Business response
08/17/2021
Hello *****,

Thanks for contacting Target on behalf of our guest *************************.

Upon receipt of your contact, we reached our guest to address their concerns. We apologize for the frustration ***** experienced attempting to return an air mattress and contacting Guest Relations. I contacted ***** and was able to partner with their local store and they agreed to make an exception due to package labeling and the item not being used. I provided ***** a point of contact at the store and advised them to return to the store for a full refund. We also appreciate the feedback received from ***** regarding their experience and the feedback provided will be shared with leadership for review.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 115043461.

Sincerely,

********
The Target Team
www.target.com
Customer response
08/18/2021
******** was empowered to reasonably resolve the dispute rather than robotically repeating a policy, which was not my experience prior to speaking with people lower on the food chain than ********. I understand why Target does not want to give discretion to low level employees, but they should at least not be dismissive of the customer's concerns. If I ask a customer service representative who I can talk to if I think the policy is unreasonable in my case, the response should not be "I don't know." I have a strong suspicion this is untrue. It elevated what I thought was an honest mistake on Target's part into what I perceived as dishonesty and stonewalling. I'm glad it is resolved now and this all the mental energy I want to spend on air mattress dispute!
Initial Complaint
08/09/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
August4th, I bought a queen size airbed intex. I also bought a dvd. I spent over 300 dollars at target, I am a good customer. I brought bed home and motor on bed was no good and dvd was not working. I got another bed same kind. The employee **** refused to give exchange on tape as stated on phone. I went home and second bed did same thing. Pump was broken. I was treated disrespectfully in store and no credit or a better quality bed was offered. I had paid over 100 dollars in cab fare and now have nothing. I have no desire to ever return to this store again. I now have yo travel to another store and pay cab fare again further away to return bed. Middletown target refuses to make good on any returns. I was talked to in fresh manner and left in tears. I am diabetic and use cane. None of the scooters in the store where working either. I have no more money to invest in traveling to return bed . I am on fixed income. The dvd was never used either. I am beside myself what to do. ***********************
Business response
08/17/2021
Hello *****,

Thanks for contacting Target on behalf of our guest ***********************.

Weve attempted to contact our Guest by phone and email and we are currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 115028957.

Sincerely,

********
The Target Team
www.target.comTell us why here...
Customer response
09/15/2021
Sent: Tuesday, September 14, 2021 3:10 PM
To: BBB
Subject: Message sent from BBB.org

*********************** Sep 8, 2021, 8:32 PM (6 days ago) to me Dear BBB, my case against target of ********** ** has not been resolved yet. I was promised a ten dollar gift card 2 weeks ago. I still have not received it and target has not kept there word. I gave my full address to mail it ********************************************** and phone number ************. I have only recieved empty promises to give gift card of 100ndollars on ****** cents worth of faulty products. Airbed and dvds. I wasnt given sales price as marked air bed was broken and so where dvds. I want this matter to remain open. I am very upset minister ***********************

Sent from *********************** (*****************************)
Business response
09/18/2021
Hello *****,

Hello *****,
Thanks for contacting Target on behalf of our guest ***********************.

Upon receipt of your contact, we reached our guest to address their concerns. I attempted to contact our guest by phone numerous times and left voice messages, and provided my contact information. I communicated with ******* via email, and on August 26, 2021 I sent them an email providing a resolution and offered a concession. I requested they reply to my email and confirm they accepted the resolution. I did not receive a response, and on September 7, 2021 they reached out to Guest Relations requesting the concession that was promised. I responded to our guest the same day, and advised that the reason the concession was not issued was because I was awaiting their response confirming they accepted the resolution. I issued the concession and advised our guest they will receive the promised concession by postal mail in **** business days.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 115028957.

Sincerely,

********
The Target Team
www.target.com
Tell us why here...
Customer response
09/20/2021
I am rejecting this response because:
Initial Complaint
08/05/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Back to June 15, 2021, I purchased 2 Apple gift cards online and received 2 promotional $10 Target gift cards with my purchase through email. The order # for the purchases are #************* and #*************. I've never used those 2 promotional $10 Target gift cards. Today (8/5/2021) I planned to purchase something online and thought of using the Target gift cards, but the balance showed $0 on both cards after I clicked the links of "assess my card" in email. I tried to contact online customer service. When I was asked for the assess codes of both cards, the links to the cards were not working and only directed me to the page of "error linking to mobile gift card." I can't even see the assess codes any more. The customer service said he couldn't help me any more. I'm stuck in the middle of nowhere. I'm very disappointed with the purchase experience and the service. I even regret to be a long time Target RedCard holder. I'd like to have someone solve this issue.
Business response
08/18/2021
Thanks for contacting Target onbehalf of our guest You ***

I understand that You has concernsabout 2 promotional $10 giftcards they received from orders: ************* and *************. I have confirmed bothgiftcards were redeemed on 6/20/2021 for Target.com order: *************. On6/23/2021 the order was returned in-store and a new giftcard was issued endingin ****. I have enclosed a copy of the invoice for this order for the guest toreview.

As always, I appreciate theassistance you provide us with our guests. If you have further questions, feelfree to contact Target.com at **************.

Sincerely,

******
Target.com Executive Offices
www.target.com
Initial Complaint
08/04/2021
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am receiving a message to call customer service when attempting to log into my online account to check the status of a recent order. I refuse to deal with phone call hassles and demand my online account closed immediately for privacy issues since I will not ever use this account again.
Business response
08/09/2021
Thanks for contactingTarget on behalf of our guest ***********************.

I understand ***** would like his account closed.I confirm his account tied to email ****************** has been disabled since 04/06/2020 and will remain closed. ***** can nolonger access his closed account, and if hes attempted to log in, he will bedirected to contact us.

I hope this information is helpful, and as always,I appreciate the assistance you provide us with our guests. If you have furtherquestions, feel free to contact Target.com at **************.
Elenna
Target.com ExecutiveOffices
www.target.com
Customer response
08/09/2021
I am rejecting this response because:

It is absolutely untrue that my account has been closed since April 2020. I literally ordered a suitcase and entered my name address and even credit card just recently. I saw the order online with the message that the order was being prepared to ship with an expected delivery date of 8/10/2021.
BBB NOTE: Add'l comment from consumer, via e-mail to BBB 8/10:
I have an open complaint against Target and now see they charged my credit card $85 today yet they say my account is closed.
Business response
08/17/2021
Our records show the account associated with the email ****************** created on 04/03/2020and deactivated on 04/06/2020. However, there is a new account created on07/31/2021 for the email address ******************,and the order for the suitcase was submitted from this incorrect email account.Its an identical email for both accounts, except for .com and .con. SinceBruce wanted his account deactivated, Ive deactivated the account under theemail ****************** as of today,08/17/2021.

I hope this information is helpful.
Customer response
08/18/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Target still charged the $85 to my credit card without my permission so I've filed a dispute with my credit card company and they have issued me a credit. I understand they will now contact Target and deal with this ridiculous company. I'm done with this store and will NEVER shop there again!!!
Initial Complaint
08/04/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 08/02 attempted to make a purchase at Target. The company charged me 5 times the amount of the total of my purchase, over $1100 out of my checking account and refused to return or credit the funds to me. Refused to let me take the items purchased. An investigation has been opened with my bank, but we are out $1100 with no resolution from the company, calling it a global issue and not taking responsibility on the local level the head office is no help either. The funds were immediately removed from the checking account and will have to be refunded to me, but no one at head office or in the local store will accept responsibility or offer a resolotion.
Business response
08/20/2021
Thanks for contacting Target on behalf of our guest ***********************.

Please extend my sincere apologies for any frustration or inconvenience that *** have occurred with the transactions on 8/2. I have confirmed on 8/10 this issue has been resolved and the guest was not charged $953.72 to their **** ending in ****. The pending authorization will be removed based on the financial institutions regulations.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at **************.
Sincerely,

******
Target.com Executive Offices
www.target.com

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary