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Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnitedHealth Group has 525 locations, listed below.

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    Customer Complaints Summary

    • 2,823 total complaints in the last 3 years.
    • 1,038 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i canceled united health care and went devoted health in january 2025 . they continue to act like im with them . sending me bills ect.

      Business Response

      Date: 05/29/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing. I have attached the appropriate authorization form for the member to complete if they would like a copy of the resolution shared with the BBB.

      Sincerely,
      ***** *.

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ** on 04/12/2024. ********************** only pain a small pittance of the bill. When asked why they did not pay for the ** visit, I was told, that it was only for accidents. This is not was I was told by Insurance salesman when I purchased it. As of now, *************************** is coming after for $26,000.00. I was lied and scammed. I want them to pay my medical bill. I have reached out to an attorney and am awaiting further direction.

      Business Response

      Date: 05/29/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:05/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United Healthcare Continues to Send Me Solicitation Junk Mail and Asking for My Social Security Number and Personal Identify Personal Information

      Business Response

      Date: 05/22/2025

      Since your letter provided a copy of the consumer's correspondence and/or a description of the issue, we will be responding directly to the consumer. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.

      Sincerely,

      ****** *. 

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United erroneously changed my coordination of benefits to ******** Part B although I am covered under my spouse's work plan. His company corrected the census which, by law, would make United the primary insurance even if I was enrolled in ******** Part B.The insurance broker has called United, I have called United, and my husband has called ******. Even with all of the supporting documentation from my husband's employer, they STILL have not updated my COB to make United the primary insurance. I now have over $2000 in unpaid claims for preventative services due to their erroneous processing. I cannot get ANYONE to address this issue.

      Business Response

      Date: 05/22/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
      Sincerely,

      ****** *.

    • Initial Complaint

      Date:05/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to login to my online account since March. I have been on the phone with **************** 20+ times for an hour at least each time. I have gotten late notices in my email that i cannot resolve because I am locked out of my account. I keep getting transferred and no one can/will help me. This is about united healthcare in general not a specific location, but their customer service is horrible. this should be illegal.

      Business Response

      Date: 05/21/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting claims for patient's that have United Healthcare ******** Advantage plans/ Optum. I am mailing the 1500 claim forms to the ** Box on the patient's ID cards. On over a dozen claims, when I call to check on claim status (after not receiving a payment), I am told that they never received the claim. I confirm ** Box number and am told that's correct. I've mailed with tracking numbers and this hasn't helped. Some claims I've been re-sending for close to a year and the answer is always.... sorry "no claim is showing". Getting a supervisor hasn't helped and being told they'll call back never happens.

      Business Response

      Date: 05/14/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have on going issues with my plan and provider services with united healthcare. I have made so many attempts to contact and get assistance from member services and to work on my medical issues that have never resolved. In Jan. 2025 plan termed

      Business Response

      Date: 05/13/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (BBB) regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 

      Sincerely,

      ***** T

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CASE NUMBER: AT-*******-T Reference: REIMUSMENT FOR SURGERY AND MEDICAL TESTING.Dear Supervisor,The incompetence I have been shown is repulsive. I demand a manager step in and do something! I have already spent weeks as a disabled minority trying to get a test need for my health. I have only to be told excuses after excuse, lie after lie. I want to file a complaint against each employee who handled this situation, as well as Maximums on the basis of discrimination .Something needs to be done, to restore my faith in your institution. I need answers this does not make any sense to me. I am very ******** one can seem to help me or answer my questions, these people in your appeals department do not know what the h*** they are doing, at the very least they need retraining; at the most fired for their stupidity and condescending attitudes. This is NOT how you treat established customers.I have attached proof that I have paid these expenses THIS test was medically necessary and many multiple infections were found.Also attached is the Medical test of my positive results, as well as my surgery receipt payment.I demand my $225 dollars for the X-rays and the full amount of surgery I paid out of pocket which is $12,579.17 be fully reinfused ********** NUMBER: AT-*******-T

      Business Response

      Date: 05/12/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (BBB )regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 


      Sincerely,

      ***** T

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am formally submitting a complaint against *** (UnitedHealthcare based plan) due to the mishandling of my maternity claims. It's been two months since my claims were faxed to *** (on March 13, 2025) and still my claims are not populated in the claims department.Please understand my claims were faxed on March 13th to *** at *************. After checking with the claims department on March 31st, 2025, I was told the claims were not received and could not be faxed (contrary to a previous call). I then mailed the claims to *** on April 2nd, 2025. On April 23rd I followed up with the claims department to discover my claims were still not on file. A supervisor promised to call back, but the call was not returned. It's now May 7th, and my claims are still not populated. I've been told an escalation request is in review as of 04/25 regarding my claims (but still without claim numbers). Name of supervisor: ***** Reference to call : 250423-00048105.Please don't UMR for an explanation as to why my claims are still delayed and not in the system. I feel if UMR is not held accountable, they will be sitting on my claims for an additional 6-12 months.Thank you!

      Business Response

      Date: 05/16/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

      Should you have any questions or comments, please feel free to call **** customer service during normal business hours.

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 24/25th one of the days we called optum rx to purchase my wifes diabetic sensors. We were told a price that seemed really high considering our deductible had been met. $755.98 to be exact. They claimed our deductible to be $3700 which its not. Our deductible is $3300. Two different agents made that claim. We went ahead and purchased the sensors because my wife has to have them. I called quantum health who manages our benefits through my employer and they started a ticket on the issue. Almost 2 months later optum rx now claims that our deductible is $3300, but that we havent met it. Quantum sent them the information showing our deductible had been met and they still refuse to refund us for what they owe us back which is over $600. They have now changed their story 3 times to try and keep from refunding us. Quantum has active cases going to try and resolve the issue, but Optum RX is still refusing to pay us out. Quantum health has all documentation surrounding this situation. I have requested the audio recording from the original phone call with Optum RX and have yet to be provided with it.

      Business Response

      Date: 05/07/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    UnitedHealth Group is NOT a BBB Accredited Business.

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