We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Insurance

UnitedHealth Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

UnitedHealth Group has 523 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,752 total complaints in the last 3 years.
    • 985 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The * Card they sent to me to buy over the counter health related products, such as multivitamins, doesn't work at all either online or at retail pharmacies, which is totally opposite as what they told me. I think it might be that the card number starts with 6xxx instead of 4xxx or 5xxx, which is the regular credit or debit card starts with. I called in several times and were assured I can use the * card the same as I use any credit or debit cards. In fact, I tried to use the card again to buy multivitamin on ********** yesterday but it didn't work. I used the card at CVS pharmacy to buy probiotics and it didn't work either. I called again today, 3/15 to speak to ***. She said she would transfer me to another department but I got hung up while waiting to be connected. I called back in again and spoke to another **** who transferred me to ***** in * Card department. After I told her my situation, she lied to me that she would have me talk to an expert to resolve the issue and put me on hold. I was on hold for almost two hours without anybody answering the phone. I had to disconnect the call. I am shocked to receive such terrible service! Furthermore, they need to issue a useable card for their insured to use as they promised. My only options to use the card now is to buy things on their website or call them to order. It is very strange the card starts with 6.

      Business Response

      Date: 03/17/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to this submission regarding these concerns.Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing. I have attached the appropriate authorization form for the member to complete if they would like a copy of the resolution shared with the BBB.

      Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.

      Sincerely,

      ****** *.

    • Initial Complaint

      Date:03/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      United refuses to cancel one of my health plans. They will not cancel, they will not help to log in ( i am outside of teh ***) . They refuse to make any effort to get my plan (which is uselsss) cancelled. I want refunds for the last three months and my plan cancelled.

      Business Response

      Date: 03/21/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

      Should you have any questions or comments, please feel free to call Golden Rule via phone at ************** during normal business hours.

       

      ******** *.

    • Initial Complaint

      Date:03/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered hearing a couple times and returned a few times. The last time I returned hearing aids they charged me $398 instead of refunded them. I have been back and forth with poor results. **************** dont seem to know anything. I get the runaround. Also I tried to order new aids but they would not give me the advertised price. I have a pair of the otc aids but not satisfied with them. I tried to order prescriptions aids but they would not give me the price discount and increased the price of the otc aids. I have checked numerous hearing providers and they would not let me order that united healthcare prices. I checked with a least 4 providers.

      Business Response

      Date: 03/06/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched to United Healthcare for my ******** advantage coverage this past open enrollment period. when I was sent the info to register/login to the *** ******** site, I was not able to log in due to errors saying that I did not have coverage. I called on January 1 and was given a ticket number (1/1/2025 INC40864977) I did not hear back from them so I called again about a week later. I was not provided with any ************** of the next times I called someone was able to correct the error and give me access.after that, the next time I logged in I was seeing someone else's information WHICH IS CLEARLY A HIPPA VIOLATION!!!! I was given another ticket number, and told it would be corrected by 30 Jan. it was NOT corrected. I have been calling *** every week, sometimes twice a week to get this corrected. They never have. All the did was disable my account. So, for two months I have been trying to get access to the *** portal for healthcare coverage info, and still am not able to.I have been given at least three ticket numbers:Every time I call, I get the same run around. I get passed from one tech to another; someone promises to call me back; no one every does and I still do not have access to my *** healthcare portal ticket numbers 1/1/2025 INC40864977 1/5/2025 INC40913608 1/10/2025 INC41020285

      Business Response

      Date: 03/03/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (BETTER BUSINESS BUREAU) regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 


      Sincerely,

      ***** *.

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have waited four years for a dental reimbursement and they have had me send dozens of records for everything under the sun, wasting my time and money. I have recorded phone calls admitting that I was covered for the reimbursement yet they say I wasnt and this is after they can not find any other reason to deny me. I have ALL-correspondence and hours worth of recorded calls, I have done my part and followed up every step of the way. Upon each follow up, Im ignored again and get a different adjuster. Moving forward, I have no choice but to file against every adjusters license and against *** as a whole. There are serious ethics issues with this company and instead of giving me my $2400 back, I am forced to seek legal representation (very costly) and the adjusters are going to have an ethics violation that can compromise their ability to work in the industry and will have this complaint that follows them, leaving them at a disadvantage. This must be stopped.

      Business Response

      Date: 02/26/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against *** regarding their consistently poor customer service and inability to provide accurate information related to Benefits and Eligibility and Claims inquiries. Over the past month, I have encountered the following issues that have significantly hindered our operations:Invalid Information Provided:Representatives repeatedly provide conflicting and inaccurate details about my claim status. This misinformation has caused unnecessary delays and confusion, undermining my confidence in the company's ability to manage patient accounts correctly.Constant Department Transfers:Every time I contact customer service, I am transferred from one department to another without any resolution. This circuitous process has not only wasted my time but has also resulted in me having to explain my situation repeatedly without any meaningful progress.Inconsistent Representatives and Lack of Problem-Solving:I have spoken with several customer service representatives whose performance varies dramatically. Many appear ill-prepared and display little to no problem-solving skills, often failing to address or escalate my concerns appropriately. Their inability to offer concrete solutions further exacerbates the issue.Poor Management Oversight:The recurring issues and evident disorganization within the customer service department point to significant shortcomings in management. There seems to be little oversight or accountability for ensuring that staff are adequately trained to provide accurate information and efficient service.These problems have created a frustrating experience and have directly impacted my ability to manage my healthcare benefits. I request that the BBB investigate these issues and help facilitate a resolution with ***.

      Business Response

      Date: 02/25/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A prior authorization for a medication was done for a patient. He met the ******** Part D criteria. Notes were attached to the PA. The PA was denied because UHC/******* stated that he didn't meet the criteria. An appeal was started, again sending in the required documentation showing that the patient did indeed meet the criteria. The appeal was denied because ***/******* again stated that he didn't meet criteria, one of them being that the patient had to have a history of a myocardial infarct. As noted in the notes and the letter from his PCP, the patient had an MI in 2019 with subsequent heart surgery. So, now, in a delay of care, I have to do an external review with a separate company. This should have never been delayed and they use these tactics to get the patient to give up. I am this patient's RN advocate and I don't give up when I know it is justified. These insurance companies need to be held accountable for their unprofessional tactics and hiring of anyone off the street to deny a claim or prior auth.

      Business Response

      Date: 02/25/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is t health its monetary problem with AARP Supplemental.Since March of 2024 **** Supplemental has stated Im not paying the notices I started paying since becoming a member in 2016 with no problem.First excuse in March 2024 was that the address Ive been using since I started online payment with my bank was NOW not the ** O. Box ******, **********, ** but some other address in ********** now its back to ***********The madness has continued as I pay my bills ahead of time instead of the first of the month for AARP *************** this point Im not sure what the true payment is anymore because every bill is different, which I pay, then when I call they give me a different amount.Its runs from over $400 to what I was told in December of 2024 a payment of $**.20 would solve whatever their problem was but the original bill showed and I paid $366.57.The November 2024 payment in the bill received from **** Supp was $212.48.The December 2024 payment in the bill received from **** Supp was $366.67.The January 2025 payment was for $268.86 But I had to call and was told that an extra #**.20 would settle all and IT DIDNT as my new bill for March 2025 is NOW $222.38 with a past due amount (!) of $******** also filing. Complaint with the Attorney General for Maryland because this has become a monthly nightmare.

      Business Response

      Date: 02/19/2025

      Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you (Better Business Bureau) regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 


      Sincerely,
      ***** *.

    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope all is well. The reason for my complaint is I never received my $50 gift card for ******* rewards for my daughter going to the doctor. I filled out and mailed the rewards document for the $50 ******* gift card the second week of December and I have not received the gift card. It seems the reward document got lost in the mail.

      Business Response

      Date: 02/17/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company told me I couldn't add my brother to insurance and then add him so when I look at my premium they telling me that he was added i told them no i do not want him in my insurance because he has his own insurance now. They told me that it was canceled and all the money they charged me was going to be returned they lied I never received any of the money back and are changing for services to me when my brother has his own insurance. These people know how to do wrong and take from their memebers but this isn't gonna stay here I'm going to to report them to every government agency!

      Business Response

      Date: 02/11/2025

      This will acknowledge receipt of your complaint to the BBB, complaint number ********. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

      Sincerely,
      Consumer Affairs

    UnitedHealth Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.