Customer ReviewsforUnitedHealth Group

If I could give 0 stars I would. Optum RX is TERRIBLE TO WORK WITH. Medication delays, lack of communication, incompetent customer service. I've been without my medication several times because of this terrible company. Worst part - United Health Care requires me to get my medication through them. Shame on you, United Health Care.

July 18, 2024


To Whom It May ******************* to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

Sincerely,


Consumer Advocate


NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

scam company - received a lettter that an employee was injured here at work and that never happened.

This will acknowledge receipt of your complaint to the BBB, complaint number ******. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.

Sincerely,
Consumer Affairs

Avoid this pharmacy at all cost. It is honestly the worst. I am canceling my UHC insurance, and my employer is going back to **********. They did not fill my medication even after the DR called them 3 times in 3 days. I have been without my meds for two weeks. They give you the run around, and hang up when you contact them. I filed a complaint with the pharmacy board as well. OptumRX is not a pharmacy, it's a rip off. DO NOT FALL VICTIM to UHC.

July 17, 2024


To Whom It May ******************* to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.

Sincerely,


Consumer Advocate


NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

CASE No. ******* I ordered a medication I need to sleep through a pharmacy to test to see if they were any better and faster. However, I realized they charge much more, so I asked them to transfer all prescriptions to OPTUM RX, my previous pharmacy.I contacted OPTUM when I noticed they shipped all my medications, but one, the one I need to be able to sleep. So, I called I spoke with a nice lady who promised to ship it ***** as courtesy.Next morning I checked both places to make sure everything was in order, but no. OPTUM have not shipped my medication and when I called after another 30mminutes explaining everything again, the lady who took forever to understand my situation promised it was being shipped through ***** as an emergency. I asked her to transfer that medication to Kroger and she refused because it was being shipped lie, lie, lie.I check at 8 PM (Est) to see the status and it had not been shipped and it was only in PROCESS.I asked with a Supervisor, *******, came to the phone and lied to me again. She said it had already been shipped. I could see it very clear on their website that the order was in PROCESS. I asked her to transfer to ******, and she said they cannot cancel the order and I had to wait a few days. I begged her to send 2 or 3 pills only to ****** and she refused.At this time, I cannot only say: They are unreliable, liars, incompetent

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. 

I got connected to UMR instead of United at least 7 times. I continue to call in but the automated system sends me to the wrong department. I call back and the representatives send me back to the same place. I am trying to clarify a claim that was charged as a specialist but it was seeing my PCP. I simply can't connected to rectify this claim. It should be covered. This is just negligent on being able to transfer something so simple

I've been getting text messages and phone calls from this company for the better part of 3 years. No matter now many numbers I block or report as spam, they continue to come through. I've even replied to the text messages and spoke to a rep on the phone to let them know I'm not the correct contact they're seeking (they keep sending them under the name "******", not my name) and they confirmed they would update their records, but clearly haven't. Even if I were seeking a service like theirs, I would never use them for it. Their solicitation practices are predatory and aggressive. Avoid at all costs.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. 

Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
Sincerely,

******************