Business ProfileforAnderson & Koch Ford Inc

This place lost my appointment, picked my vehicle up late for service, LOST my keys, misdiagnosed the issue I was having. They claimed I had a shock needing replacement, (I brought it in suspecting the serpentine belt had an issue. After they looked at it a second time they discovered I was correct about the belt. The noise I was experiencing happened while idling in park-that IS NOT a shock issue.) They told my my car was done, planned to deliver it an hour past the time I was told I would have it. I went over there to check on my car suspecting they programmed my replacement key incorrectly-which they did; allowing my lost key to still be usable. I refused to accept my car, and insisted they will delete all current keys, which was now five, reprogram all 3 keys plus my aftermarket astrostart getting me back to 4 in total. No one needs access to my car besides me, I don't care how honest you think your team is. I also questioned their ability to reprogram my astrostart, and if they could not-would they pay for astrostart to reprogram? I did not receive a clear answer. The service manager, **** reluctantly said he would delete and reprogram., but told me he could not do it today. I insisted I receive it the next day. Time will tell if that actually happens. I never once received an apology., from anyone at anytime. I do not feel I was listened to or taken seriously because I am a female. I left a message for the owner and have not had my call returned. I called ****************** and reported them.In short, they lost my appt, lost my key, lost my confidence in them and lost my service. Take your business elsewhere!They received payment for the services.When I went back the following day for an update, (there was none 22 hours later) I was met with unwelcoming vibes and oh well sort of attitude. Along with blatant lies and non commitment to a time frame having my car returned. There has be no accountability and no apology or remorse-just embarrassment.