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Business Profile

Motorcycle Dealers

CFMOTO Powersports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have a 2024 UForce 1000XL, the engine started loosing power and a knocking started coming from the engine, as soon as the problem was detected I shut the unit off and towed it onto a trailer, I took it into the dealership and told them the issues. They told me it would need a new engine and submitted a claim #*********. VIN# ***************** CFmoto said it was due to dust in the engine by just looking at pictures, which is impossible to be user fault due to the fact that all the filters and fluids were changed regularly according to the owners manual. I believe CFmoto is just trying to get out of having to repair a faulty machine as this is the second time that it has been in the shop due to manufacturing issues.

    Business Response

    Date: 04/28/2025

    We have reviewed the information provided and would encourage Mr. ******* to contact his local CFMOTO dealer to have his vehicle inspected and a defect in material or workmanship identified. We have an extensive dealer network and the closest dealer to Mr. ******* can be located at *****************************, Locate A Dealer. Mr. ******* can also contact our customer service team at **************************************** and we can direct him to the closest dealer/s.
    Thanks
    CFMOTO ****************

    Customer Answer

    Date: 04/28/2025

     I am rejecting this response because:

    The dealer has reached out to CF moto on multiple occasions. They have stated that the damage in the motor was not caused by dirt/dust. Cfmoto continued to reject the warranty claim without investigating how the damage occurred. CF moto continued to refuse to warranty the motor even though the dealer provided all information stating that it was not due to user error. The message ********************** responded with is a continued generic response with no legitimate diagnosis as to why they continued to deny the claim. 

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a CFMoto 1000 Overland Less than 600 miles, drops valve, $1400 repair.These machines are junk.Also, resale is AWEFUL!!These are cheaper for a reason. Stay away.

    Business Response

    Date: 04/07/2025

    We have reviewed the information provided and would encourage Mr. ****** to contact his local CFMOTO dealer and work with them for proper diagnosis and repair of his vehicle. We have an extensive dealer network and the closest dealer to Mr. *********** can be located at *****************************, Locate A Dealer. Mr. *********** can also contact our customer service team at **************************************** and we can direct him to the closest dealer/s.
    Thanks
    CFMOTO ****************

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered that there is a warranty bulletin affecting my 2023 CF MOTO 1000XL. The bulletin has an issue date of February 10 2025. It basically covers procedures to correct a throttle problem on certain CF Moto products made from *********. I have contacted ******* many times about obtaining a copy of this bulletin so that I may contact a local dealer to have these updates completed. I have been told that YES, this bulletin applies to my (VIN) vehicle ...however, numerous times I have been told that this is not a " mandatory repair " and that I will not receive any mail regarding this bulletin. I dont know who you have working in customer support but it seems they need some remedial training in matters pertaining to customers and repairs to their equipment. Now perhaps somebody will care enough to mail a copy of this bulletin to me so that I may proceed with getting repairs completed.

    Business Response

    Date: 04/07/2025

    We have reviewed the information provided and would encourage Mr. *********** to contact his local CFMOTO dealer with his VIN to verify the Non-Mandatory bulletin referenced is applicable to his unit and schedule a time to have the bulletin completed if it is. We have an extensive dealer network and the closest dealer to Mr. *********** can be located at *****************************, Locate A Dealer. Mr. *********** can also contact our customer service team at **************************************** and we can direct him to the closest dealer/s.

    Thanks

    CFMOTO Customer Service

    Customer Answer

    Date: 04/08/2025

     I am rejecting this response because:   this company is the worst I have ever had to deal with.  I have already confirmed with them the requirements per engine VIN code.  The BBB is politely being blown off and CFMOTO gets away with it..... **** ridiculous way to conduct business .....actually its pathetic !!! 


  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Machine has been a lemon from day one. Unit has spent more time in shop than my premises. Unit has been in the shop this last time since the end of August currently February 9. Dealer and Manufacturer have both thrown up their arms not knowing what's wrong with the machine its a . $ 6500 machine kinda need it for ranching

    Business Response

    Date: 03/11/2025

    We're sorry to hear Mr. ***** is having a concern with his vehicle. Our information shows his vehicle, VIN *****************, has been out of warranty since 10/05/2023. We have a network of dealers available to assist owners with any concerns they have with their vehicle and recommend Mr. ***** continue working with a dealer to resolve any concerns with his vehicle. Our technical teams are available to assist if his dealer has any questions. If Mr. ***** has any questions, he can reach our customer servicer team at ************.

    Thanks

    CFMOTO Customer Service

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased CFMOTO UFORCE 1000XL on 16Oct2024. 2 months into use, vehicle starts using oil. Lots of oil. Took machine to dealer on 09Jan2025. Warranty claim was filed. Debri ingestion was listed as cause of failure. ******* denied claim stating it was owner negligence that caused issue. Loose intake hose was found during first service. Owner not at fault for lack of care in vehicle assembly, resulting in catastrophic failure of motor due to debri ingestion. Repairs should be covered under warranty.

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased CFMoto CForce 600 Touring Jan 10, 2024 from ****************** sports in **********Started having battery charging issues in Oct. Contacted dealer who was not able to pick up ******* until Nov, 5th. After a couple weeks in the shop, nothing had been done. Diagnosed later to be a voltage regulator. No part available. Complained and somehow my ATV was brought back to me only to die again after 1/2 day use. Same problem. Dealer pick ATV back up and has been re-diagnosed as a wire harness. Part not available until late January!! Meanwhile I have no ATV, making payments on something I can use. To boot, if and when I get my ATV back, the warentee will be up!!!How can a brand new machine not have parts? How can I get this resolved? There should be some sort of lemon law!!!

  • Initial Complaint

    Date:12/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2021 CFORCE 800XC ATV. I havent had this vehicle for a full 2 years and *** had so many problems with it and there is records of recalls on these vehicles. In the first month, I had to change the starter which costed $170. I then spend $185 replacing the gas pump. The motor, something that should not get damaged so easily, costed me $2,300 to replace because it was not working. I also had to replace sensors for another $105. I also had to replace the injectors for $297. Now I am having oil leaking from the motor. I am also having issues with the power steering and the actuator 4x4. The warranty is not covering any of this. I have incur in so many out of pocket expenses. There was a recall of about ***** units involving this model due to crash hazard. This is life-threatening. These many issues are not normal. I am beyond warranty at this point, I believe I should be reimburse for all my expenses plus the amount I paid for this vehicle. I would like a call to discuss this further.

  • Initial Complaint

    Date:12/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2022 CFMOTO Uforce 1000xl purchase on 9/22 is having major electrical issues. Vehicle has about 300 miles on it. Vehicle has been with a CFMOTO dealer now for three weeks without a resolution. Dealer has reached out to CFMOTO for assistance and direction. CFMOTO has provided no direction. Vehicle is shutting off completely and ignition is not working properly. There seems to be a short somewhere that is impacting the entire vehicle. Dealer continues to work on the issue with no support from CFMOTO. Vehicle is practically brand new and has been used as intended without abuse. CFMOTO needs to provide a resolution for the unit as it is still new. Buyback or replacement of unit would be deemed acceptable as to not pass the issue on to another consumer.

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** moto extended warranty denied a claim for engine failure in an off road vehicle. They are citing road debris was the cause. This is an off road vehicle. I was accused of miss use. It is a faulty intake set up.

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After purchasing a CFmoto branded ***. I noticed the brakes were dragging and took the machine to the dealership where it was purchased. After diagnosing the problem as a bent brake rotor, they informed me this would not be covered since it was a non-manufacturer defect. I informed the dealership and CFmoto that this problem could not have resulted from my use as the machine only has ****************************************************** my yard and to spray a friends yard. I have tried to reach CFmoto corporate several times with no success. This is a crooked company that sells an inferior product and does not stand behind their warranty at all.

CFMOTO Powersports Inc is NOT a BBB Accredited Business.

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