45 Customer Reviews
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Review from Brandon P
1 star07/26/2024
I have a uforce 1000 been at shop 3 and half months as of now and is still there, owned for 5 months and been in shop majorityof period ive owned it...this cuts into my work not having my machine....Fuel injector goes out and washes cylinder....they FINALLY approved a rebuild kit which was on back order....they rebuilt it and blew it up again in 10min and cf moto won't answer phones or emails when I try....they now want them to pull motor and recheck everything before sending more parts...would not recommend cf moto due to horrible lengthy service, this will be my last purchase...my 1 year warranty will be up by the time I get my machine back
CFMOTO Powersports Inc Response
07/30/2024
In reviewing this case with the dealership and our Technical Support team, we have determined that in order to expedite the diagnosis and repair process, we will replace the entire longblock in the unit. This will bypass further delays in assessing what may be wrong with the unit and just replace the entire component. We have asked the dealership to move the repair up as soon on their schedule as they can given other customer repair work they have pending.
Do note that given the reference to the unit being used for work (commercial purposes), the unit warranty is 6 months which is documented in the owner's manual. The unit has unusually high miles for a newer vehicle so starting with a new longblock will provide great value in terms of engine use.
Review from Todd T
1 star06/19/2024
I bought my 2024 cforce 500 and 110 on a Saturday morning. Picked them up and went to ride on my daughter's property. Just flat land riding. Adult riders. After about 2 hours of riding the 500 it would not roll at all. Back tires were locked up. Called dealer told them and they told me I had to bring it back to the dealership that they don't pick up. I told them that they're not even 2 hours old. So he said he would call me back when he had found out if they could come and get it. While waiting for his call I decided to try it again. It worked. Put it back on my trailer and brought it back to my house. Took it in on May 5,2024. ****** said that they would look at it and let me know. They found out that the brake valve that goes to the front and back malfunctioned and shaderd. They said that they needed to get warranty work approved. I was told that it would take a week to get parts and fix it. A day before I was told that I could pick it up. I called them to confirm that I still could pick it up. That's when I was told that a part was on back order. They were not sure how long it would take to get back in stock and fix my atv. They told me no more than a month. Called them 3 times during this time period. They kept blaming CFMOTO for taking so long. Called CFMOTO and left a complaint with them. Did no good they told me to work with the dealer. So June 15th I went to the dealership to find out what was going on. Heard the same c*** that they had been telling me from day one. Asked to talk to someone else higher up. He took me to this lady,heard the same stuff NO HELP! She said she would check Tuesday with CFMOTO. Tuesday after **** received a call from the service manager. He told me that my atv should be fixed by the middle of the month. And told me thats the best he could do. So on July 5th it will be 2 months that they have had it. So it is looking like 2 1/2 months if they fix it in the time they told me. Not holding my breath ! So 2 hours me / at least 21/2CFMOTO Powersports Inc Response
06/26/2024
We apologize for the inconvenience caused to you by the delays in parts shipments. Upon investigation, it was determined that one of the parts on your order had gone through a change in part number, but the part number on the order had not been changed. This meant that this part continued to show on backorder erroneously. Once this error was determined and corrected, the part shipped out the same day. The dealer has communicated that the repair is being completed today and they anticipate the unit would be ready for pickup today if all goes well with the repair. I realize this does not eliminate your frustration but I at least wanted to explain why the delay happened and that once the error was determined, it was corrected immediately. I appreciate your feedback that allows us to find mistakes like this and correct them. While still not satisfactory, it did speed up the timing of the repair and showed us an area where parts orders can potentially get stuck that needs to be addressed. We are working to close that hole immediately.Review from Frank C
1 star05/08/2024
To:CFMoto Reference:WAR-2018-05 Purchased my 2020 CFMoto UForce 800 and it had been very reliable and good performing utility vehicle. In early August of 2023 I had to take it to the service department of my dealership. We had taken it riding and per their writeup from the technician: Unit was inspected in running condition, very loud knock. Inspected unit, found unit was low on oil, and what was left had water in it. Traced leak to backed out output shaft bolt. Tightened bolt, filled with new oil and ran engine, unit ran for one minute, popped, locked up and shut down. Would not restart, bore scope shows the cylinders were damaged and front piston was cracked. Engine requires tear down and rebuild or replacement.They indicated and printed off WAR-2018-05 and indicated this was the exact issue, yet my model wasnt in that recall. But in their opinion this is the very same issue where the factory did not torque the output shaft bolt to specifications leading to it to back out and allowing water inI feel CFMoto should be responsible for the repairs and that this should have had a broadened scope for the recall. I spoke to customer care in ********************** and they indicated to have the technician report to the CFMoto tech team. They did this and they stated it was not in that recall and they were not going to help.I called back and was told to write this email to indicate that something needs to be worked out and a discussion needs to happen on coming to an agreement and if there should be a good faith from CFMoto to cover the same issue, even if out of that particular WAR document.My hope is CFMoto will do the correct thing and except some responsibility for this costly repair. Cost of repairs that should have been under the recall to $5,536.24.I have given CFMoto very good marks online as well as my nephew has bought 2 of them based on my recommendations ( CForce and ZForce purchases ) as well as friends that have purchased 2 of them on my recommendations.CFMOTO Powersports Inc Response
05/09/2024
We have reviewed this case from the records that are available to us. No claim was ever formally submitted into our system. The dealer may have talked to our Tech team on the phone but they never put in a claim. This unit is getting close to four years old. The warranty is a one-year warranty. The bulletin referred to is from the 2017 and 2018 model years. The process that was leading to that defect in 2017/18 was corrected in 2018 and all years subsequent. We watch claims trends and there was no continuing trend with that failure after 2018. It was not necessary or appropriate to continue the bulletin past 2018. If the oil level drops to a certain level, that unit is equipped with an oil level warning on the dashboard. That would have been activated for some amount of time, letting you know to stop operating the vehicle until the warning light is resolved.In the owner's manual, part of the pre-ride check is to confirm the oil level is appropriate as critical failures can happen with inadequate lubrication. This far after the expiration of the warranty together with the information above, warranty coverage is not appropriate. It's certainly unfortunate that this occurred and we know that is very frustrating.Review from Jamarius O
1 star04/29/2024
In October 2023 I purchased two 2023 CFMOTO 1000 overland and it has been nothing but problems. On one I used the winch maybe 3 times and it completely stopped working, Also It's hard to get it to go into gear and the main bearing keeps going out. I also had to replace the belt. If My other ATV has been in the shop since February for a Voltage regulator. I call up to the dealership and all they say is that we are waiting to hear back from CFMOTO because they aren't giving them a ship date or an estimated date on the part. I email and call CFMOTO and they are saying tell the dealership to get in contact with us on your behalf. I've also let the dealership know what they said, and they have been reaching out to CFMOTO at least twice a week since February and nothing has been done. I'm at the point of I rather not have the ATVs at all. I'm literally paying on a machine that I can't ride on and the other one there is problem after problem. I really believe that they lure you in with a good price and all they are selling is junk. You really get what you pay for with them. I am completely and utterly unsatisfied with them and their products. If I could leave no stars I would. I will NEVER buy CFMOTO again. Hopefully someone that has been thinking about buying a CFMOTO will see my review and think again because this is ridiculous.Review from Isaac M
1 star04/26/2024
Had a issue with the dash, parts were on backorder for longer than 30 days. All pleas for help were ignored and was told to just contact the dealer for more information.If you have any issue the dealer can't solve... Good luck CFMoto doesn't care.CFMOTO Powersports Inc Response
04/29/2024
After a review of this customer claim, the only warranty claim seen is for a delaminating dashboard. Unfortunately, the part needed is on backorder. From our understanding, the unit is still fully functional and able to 100% safely be ridden until the part comes in. Understandably, needing to replace a part can be frustrating but that is why the warranty is in place for to protect the owner from having to pay for that. Once the part arrives, it will be a quick repair. Thanks for your patience.Review from mike R
1 star04/19/2024
i think if you say you have 90 day warranty you should stand by that if your product was faulty you shouldnt call a customer a lair and not stand by your word i think if your not going to honor it dont put it writing. before i made my first payment the brakes started leaking on both rear calipers and you guys are saying im dumb enough to drive with the parking brake on because you dont want to honor you end of the deal i shouldve known the deal i got with these two units was to good to be true now i know why it was to good. ********************* one ****** off guyCFMOTO Powersports Inc Response
04/22/2024
The simultaneous failure/leaking of both calipers is the most consistent sign of a unit that was run with the parking brake on. We have enough history to see when this is the case vs some other failure. It's unfortunate that this occurred but this is not a manufacturer's defect.Review from Amy K
1 star03/06/2024
Im regretting the decision of purchasing 2 cfmoto C force Atv s. I bought two of them the same day, brand new from the dealership December 2023, and they have been nothing but problems. it has been proven that it is all been manufacturer defects yet ** Moto refuses to cover them and both machines dont even have 25 hours yet. I even purchased an extended warranty for five years on both machines.. one has engine problems, my 600 and it doesnt even have 10 hours on it. My 400 goes through a tank of gas, less than 25 miles, and has severe alignment issues and had gone through its tires already on the front. Both have been deemed manufacturer defects yet the manufacturer refuses to back their product and fix it. This is proving to be a major problem because its going to cost me hundreds of dollars to fix both of them and I havent even been able to enjoy the machines yet. Ive been informed that the manufacturer actually knows of these defects yet continues to build a 2023 C forces with these problems. This is not a dealer problem. It is a manufacturer issue. And after finding out that this is a constant problem that there are so many of us with the same issues and the manufacturer refuses to do anything makes it so that the ** Moto ATVs are not worth the purchase. I caution anyone thats considering purchasing them. Because its going to become a financial investment not just to buy it, but to fix itCFMOTO Powersports Inc Response
03/14/2024
After reviewing the issues with both units, we have found the following in consultation with the dealer:
C400 - The tire wear pattern is indicative of using the unit for on road use. The vehicles and tires are designed for off road use only. While the dealer mentioned a toe out condition, that would have resulted in a wear pattern on the edge of the tires. We reviewed the pictures of the tires. The middle wear is typical of when tires are used on a hard road surface.
C600 - We found that the customer has not brought this vehicle into the dealer yet to be inspected. The dealer mentioned on the phone something that they have seen on other vehicles as an example. To know what the issues may be and assess any repairs needed, the dealer needs to see the unit in person. Phone diagnostics are often incorrect.We'd ask the customer to bring the vehicles into the dealership for a full inspection of the issues that they documented here. The single claim on the tires is the only claim we have found in our records. In order for us to assess any issue, it's best to submit a detailed claim for consideration. The dealer can note any and all issues so we can best ensure a fully functional unit for years of enjoyment.
Review from Lauren W
1 star02/01/2024
Purchased brand new in may 2023.Engine went out in July. They tried to say it was our fault and didnt warranty it. Our 12 year old son rides it and he rides under our supervision only. Never abused it. Ridden in trails only! Barely brought through any mud at all. We paid to fix/rebuild it. Then had overheating issues along with many other problems. Fast forward to sept.motor out again. ****** replaces motor out of his own pocket as warranty declined it again. Got it back. Now the driveshaft is broken within 5 minutes! Steer completely clear CFMoto! Complete garbage and they do not warranty anything! I truly feel like ours was an end of day Friday build and we got the $#!+ end of the deal! We have 3 canams and 1 ***** talon and not an ounce of troubles. But this cf moto is complete garbage and a waste of money with horrible horrible customer service! They do not stand by their warranty.To top it all off now theyre saying our warranty is completely void on a 8 month old brand new machine that we had in our possession for maybe 3 months ******** the dealer paid to replace the motor not the manufacturer.CFMOTO Powersports Inc Response
03/25/2024
Hello,
After careful review of the contacts the dealership has had with this vehicle, we have determined that the denial of the warranty claim was appropriate. We contacted the dealership that did the work on this vehicle for their insights.
Both incidents with this unit were evaluated to be the result of dirt/water ingestion into the engine. This is typically catastrophic. Water/dirt ingestion is not a manufacturing defect which is why the warranty coverage was not appropriate. The dealer covered the first case to assist the customer even though the cause was not a defect in manufacturing. The customer is still welcome to use their full one-year warranty at any CFMOTO dealership. Each case will be evaluated on its own based on the specific circumstances of that claim.
Review from Walker R
1 star12/26/2023
Purchased a 2022 zforce 800 trail in Feb of 2023. Great machine,. Until, With less than 50 hours on it the motor blew up. Here is the real issue. It broke in June, 2023. We are in December and the dealer says they are waiting on parts still. The dealership says all Cf Moto tells them is the parts are on backorder. CF ************* care says, the dealer has access to all the delivery date. CF ************* Care representatives are not pleasurable to work with absolutely, rude. No one wants to give me answers on anything. I bought this and the extended warranty. Out of the 8 months I've owned it, the dealer has had it for 6. Not customer friendly or supportive. Dealership confirmed it was a manufacturing defect not from abuse. This machine was broke in and serviced to the letter of the manufacturer.CFMOTO Powersports Inc Response
01/26/2024
I would appreciate if the customer could provide the Vehicle Identification number for his unit. This will help ensure that we are looking at the correct unit. Once we get the **** we will get back to you as soon as we can. CFMOTOReview from Mark S
1 star12/01/2023
I purchased a **** CFMoto Zforce 800 trail. It literally has 14 miles on it and is currently sitting in the shop of the Dealer I purchased it from. They told me the fuel pump is not holding pressure. They said they submitted a warranty request to see if it's covered. Are you kidding me!! to see if it's covered? ??? IT HAS 14 MILES ON IT!!!! Called ***************** The lady that answered was rude and didn't want to help me at all. CF Moto keeps putting the phrase "Exceeding Expectations" on their website and advertising. They will NOT be exceeding anyone's expectation with this track record!!CFMOTO Powersports Inc Response
12/04/2023
I appreciate the frustration of having an issue with your product with very few miles on it. Dealers submit their warranties to CFMOTO for approval so perhaps the dealer was just being cautious with their language. If there are no signs of mis-use or abuse and the vehicle is in the warranty period, the vast majority of claims get approved without delay. It appears that your claim was authorized by CFMOTO on 12/1/23. I'm confident that your dealer will have you back up and running soon!!
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