Complaints

This profile includes complaints for Dominium Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dominium Management Services

  2905 Northwest Blvd STE 150 Plymouth, MN 55441-2644

• 

  Dominium Management Services

  2614 Cutters Grove Ave Apt 103 Anoka, MN 55303-6273

• 

  Dominium Management Services

  5805 73rd Ave N Minneapolis, MN 55429-1104

• 

  Dominium Management Services

  808 Berry St Apt 401 Saint Paul, MN 55114-1094

• 

  Dominium Management Services

  10940 Crooked Lake Blvd NW Coon Rapids, MN 55433-3823

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother moved in and signed her lease for a new 55+ building in *******. I was there assisting her sign the lease when the representative informed us that we qualified for the special that would give us November and December for free. Charges begin appearing in December and when my mother called about it, she was told they were working on the portal and that everything would be corrected at the beginning at 2025. Now ******* arrives and she has been charged for ******* and February along with an eviction notice that states she owes for December and *******. There was notification or evictions notices placed until ******* after the rent was late which was due to waiting for the portal to be corrected properly. There was about *********************************************************************************** partial payments (we have the rent for ******* but they state both months have to be paid in total). They refuse to look into why this issue occurred and states only one month was free. It seems like this management company is doing a bait and switch because the website site special also stated "FREE RENT UNTIL 2025". They refuse to do anything to correct the portal and all front office staff have turned their backs and placing it in the hands of the regional manager who has not returned our calls yet. Eviction states its for December through ******* but rental portal states that payment due is for ******* and February. Everyone refuses to acknowledge the error made on behalf of the management company. Only been here since November.

  Business Response

  Date: 01/22/2025

  Hi ****** *.

  Thank you for reaching out and sharing your concerns.  At ********** we strive to provide exceptional service and transparent communication.  

  I have had the opportunity to speak with your mother directly via email and phone regarding her/your concerns and was able to provide her with details about her ledger in addition to timelines of our promotions. While reviewing her ledger and our promotions I was able to provide added information of a company we have partnered with that may be able to assist her with her rental payments. Their services are designed to offer support in times of need.  I hope this resource will be helpful as Ms. * has already sent me documentation of her application submission.

  If you would like further clarification on our previous promotions or need additional assistance, I encourage you to contact me directly at ************. 
  

  Thank you again for bringing your concerns to our attention. 

  ******** ****** - Regional Manager

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not give me my deposit back for an apartment that I applied for.I would like to get my deposit back.

  Business Response

  Date: 01/22/2025

  Hello,

  Thank you for reaching out.  I have looked into your concerns and found that we have refunded your deposit back to you.  The check number sent to you was 5769 and was mailed out on 11/26/2024.  It appears this check was never cashed.  How would you like for us to refund this check to you?  We mailed it to the address on file for your application which was **************************  

  If you would like for the refund to be reissued and mailed either to a different address or to the the ********************* so that you can pick it up there, please let us know.

  You can contact me directly at ***************************************************************

   

  Thank you

  Customer Answer

  Date: 01/22/2025

   I am rejecting this response because:
  
  I still have the check and its non cashable . I would like a new check thats cashable 

  Business Response

  Date: 01/24/2025

  Hello!

  Can you please let us know why the check is not cashable?  Did you present it to your bank?  What was the reason that the check could not be cashed.  I want to make sure I am able to correct these issues for you, but I need a little more information.

  
  Thank you

  Customer Answer

  Date: 01/27/2025

  Tried ******************************* Which Is Bmo ****** . They Told Me There Wasn't Any Funds For The Check , I Still Have The Check As Of Today Since Issued In November 2024
  
  

  Business Response

  Date: 02/07/2025

  Hello!

  We can reissue the check.  Can you please send us the address you would like the check to be reissued?  I will void out the prior check in the meantime.  If you could respond directly to me at ***************************************************************

   

  Thank you

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I rented a Dominium owned/managed apartment for more than 2-years, and when our daughter asked us to move in with her, to help her keep her home, we gave Dominium more than their required 60-day notice that we would move out by July 31, 2024. After we had moved out on July 27 & 28, we had the final walk-through, and the apartment management went through a checklist, but never mentioned or asked us if we had stopped our *********** service at the apartment. We are older and have problems remembering things, and forgot to cancel our Xcel service there. The apartment sat empty from July 29 through August 31. Then we received an Xcel bill for $96.71 for service at the apartment for July 30 through September 7. I have called and emailed copies of the Xcel bill to the Dominium apartment management and the regional manager, but they continue to refuse to reimburse us for their *********** usage in their vacant ************ is poor business practice and even unethical to take advantage of vulnerable seniors like us. We are seniors living on a fixed income. Dominium must make this right, especially now when we need money to buy Christmas presents!

  Business Response

  Date: 12/13/2024

  Hello,

  I hear your frustration with the situation and have replied on numerous occassions to your direct contact via email and phone. The apartment lease outlines the responsibilities of each tenant upon signing the contract and the responsibilities for tenants at the termination of the agreement at move out. The Xcel billing services also have specific guidelines for the management of your personal service. Due to the billing account being managed by your household and the new usage being that of a new tenant, our automated services do not transfer into our name until the responsible party terminates or transfers their services. Dominium does not maintain or manage personal accounts. 

  If you have further questions that I have not already answered via email I would be more than happy to go over the terms and conditions of your unit lease. 

  Regards,

  *** ********

  Regional Property Manager

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rent check for November ************************************* my bank account. When turning in my rent December 2024 rent, I asked for a receipt to show that I paid the rent, with a personal check. The assistant manager was working. She said that they do not give receipts for rent checks. I asked her if she would just right it out on a piece of paper, stating that I turned in my rent check on time. She refused, and said no. I am afraid that they are going to say that they never received my rent checks for November and December 2024, and that I will have to pay a late fee. This is a 55+ property, and some of us need to show proof of income and proof of our cost of living. It is important to be able to obtain a rent receipt, especially since the checks are not being processed.

  Business Response

  Date: 12/07/2024

   

  Dear Mrs. ********************* you for bringing this matter to our attention. We apologize for any convenience or misunderstanding you experienced regarding your rent payment and the receipt process.

  After reviewing your concerns, we want to clarify our standard procedures. We always provide a receipt upon request. We regret that our assistant manger mistakenly informed you that receipts are not provided. This does not reflect our company policy.

  To resolve this matter, we would be happy to provide you with a receipt for the payments in question. Please contact ***** *********** the community manger so we can issue the receipt promptly. Additionally, we will ensure that our team members are reminded of our policies to prevent similar misunderstandings in the further.

  We value your feedback and are committed to improving your experience. Should you have any further concerns, please don't hesitate to reach out to us directly at **********************************************************************.

  Thank you for giving us the opportunity to address this matter. 

   

  ***** ***

  Dominium

  Regional Community Manager

   

• Initial Complaint

  Date:11/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not recommend Dominium as an employer or a place of residence. They are greedy people who take advantage of ********** residents. They overcharge for cheaply made apartments, & fraudulently handle utilities. I moved out and turned in my keys September 30th, 2024. On October 17th, I reached out to Dominium asking them to clarify my utility bill & to also confirm what forwarding address they have on file. The property manager confirmed that my address was not correct. (THE ***** OF DOMINIUM) but also states the check was mailed to the old apartment I'm no longer living at. Which makes no sense, since I gave them a forwarding address the day I moved out. On 23rd, I requested them to send me my deposit within 5 days because they are out of compliance with the ******* will pursue legal actions. The regional manager stated accounts payable will be sending the check out the next day. After 8 days of not hearing anything from Dominium nor receiving my security deposit, I reached back out. The regional manage stated the check was sent out on the 25th. I received nothing. On October 30th I reached out yet again asking where my security deposit is. She stated I should have it by the end of the day. Well going on 3 days now & I still have nothing. It's frustrating to know people who have power over your livelihood will be so quick to take you to court to get your evicted but won't refund residents their hard-working money. I want my refund, as they do their rent. If not, I will take you to court.

  Business Response

  Date: 11/12/2024

  To Whom It May Concern,

  I do apologize for the inconvenience that Justiana ****** suffered while awaiting her security deposit disposition and check.  There was an honest mistake with a typo on her forwarding address and the check was not delivered. We had to stop payment on two separate checks that were not received by Justiana.

  The final check was delivered via ***** to the package room at her apartment complex at 11:00 a.m. on November 6, 2024.  The tracking number is ************.

  I did reach out to Justiana via email asking for confirmation of her receipt, but I did not get a response back.  Please let me know if further information is needed.  I can be reached at ************ or **********************************************************************************.

   

  ***** *********, Regional Manager, Dominium Management

   

   

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They removed at least 10 dead trees from the property and did not fill the holes. Grass grew over the top of the hole and I fell in one of the holes. This is a 55 plus community making even more serious. The next day I went to pay my rent on the 09th which is the last day we were told 2 yrs and 2 months ago. I was going to the office to see why this was happening and a notice to pay my rent with the amount of rent due it was dated on the 8th but delivered on the 09th. I work full time same hours as office management and my breaks are scheduled and must followed. I have an anxiety disorder and panicked because I am 63 years old and on a very tight budget the $50 dollars I had to pay meant no medication which is essential to my survival. I went to the office at my lunch there was a out to lunch sign on the assistance door but not the managers door but her door was locked but I could see her in there I knocked and she ignored it so I did knock pretty loudly panicked in fear of my medication situation. They then ***** me a lease violation for being hostile I did not curse, or threaten them in anyway. I then *********** fall in the division manager *** and asked her about the $50 she did take action and had caution tape on the holes the next day. They missed a hole exactly like the one I fell in that another resident pointed out to me.;When I told *** about it she said there were no more holes it was unbelievable she claimed that there was not a hole I found a pesticide flag and stuck it in the hole so no one else would injure themselves- in the same email she told me I was not getting my $50 back that since Ive lived her it was always charged if paid on the 09th which is a bold faced lie! I cant believe she would be foolish enough to lie about that when their own records prove her wrong along with my bank statements. Unfortunately I just signed a new lease in august and at this point I have a promotion at work to a new department on the 3rd November and cannot move.

  Business Response

  Date: 10/29/2024

  Hello *** *******, 

  At Dominium, we pride outselves on integrity and bringing long-term value to our customers. The Heritage team is available during office hours and via email and phone to answer any questions you may have regarding policies and procedures executed onsite. I stand behind the information I provided to you regarding our late fees and the policies and procedures regarding our payament processing system. However, I did speak with my supervisor and since you have never paid late for any prior month's I am going to reverse the $50 late fee appled to your account for the month that you paid after the 9th. In the future, please be advised that all payments made after 12am on the 9th will receive an automatic $50 late fee. We don't intend for this to be confusing or to burden our residents with addition fees but our business practice is consistent and set in place to ensure that payments for our apartments is received in a timely manner. 

  In regard to the holes on the property, our team has promptly responded to all notifications of hazards on the grounds. Our resident's safety is of the utmost importantce to every member of our staff. We have marked all holes and have searched diligently for the additional hole that you notified us of and marked yourself with a flag. We have scheduled a vendor to fill the holes and tree replacement projects are underway but can be a lengthier process due to mulitple departments involvement and coordination with city officials. 

  If you have any questions about either topic I am more than happy to discuss them with you.

  Regards,

  ***

   

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed this debt with Community Manager, ***** ******, within 30 days of receiving my moveout statement. She did not attempt to provide me verification of my account, the full ledger since moving in.Furthermore, she reported my account to collections for $107 anyway, without verifying the debt for myself or herself. The move-out statement made no mention of my security deposit of $250, and if it had, they would OWE ME $143. The account ****** ***** sent me begins in September 2021 and not when I moved in, April 2020. When I requested the full ledger, she said she did not have it and since she was not around in April 2020, she could not confirm anything. Yet, she proceeded to refer my account to a collections agency, with an unverified debt. The collections company proceeded to report the account to the credit bureaus, based on an unverified debt, which caused my credit score to drop 20 points causing me numerous financial hardships. She reported this unverified, false debt to collections, causing the report to my credit file, actions that are against the ****.

  Business Response

  Date: 10/07/2024

  Good evening,

  I have researched the aforementioned complaint and was able to verify there is a correction needed to reflect an additional $250.00 credit to the ledger of the previous resident ***** ***** who resided in apartment 3107.

  Our accounting department is working on this and it should be updated tomorrow. At that time, I will be able to approve the refund in the amount for $143.00 due to ********* I will need Ms. ***** to confirm the address in which she would like for the check to be sent.

  Once the refund is approved, we would ask for Ms. ***** to allow up to 14 days for receipt of this check as it will be sent from our Minnesota office.

  If you have any additional questions and/or concerns, please let me know.

  Thanks,

  ********* *****, Regional Manager

  Customer Answer

  Date: 10/14/2024

   I am rejecting this response because:
  Since the debt has been found to be inaccurate, please kindly ask the following collection agency to do the following.

  They have refused my request to do so, stating they can only follow instructions from the party that sent them the debt:

  *****************************
  PO BOX 672288
  ********, GA 30006
  (404) ************ or **************

  1.  Remove it from my file of all credit bureaus and wherever else they reported they reported it (they filed it with credit bureaus, I checked), and to provide a letter stating they will.  They can email it or mail it - they have both.

  In case they need it again (and for Dominion as well):  My mailing address is *******************************************************************************************************

  2.  Cease and desist all collection activity.

  3.  Do not sell or transfer the debt to another collection agency

  Thank you for your attention to this very important matter.

  
  

  Business Response

  Date: 10/21/2024

  Hello Ms. ************** have forwarded your request to ***** ******, the Community Manager so she can update your account with *********************** to have it removed from the bureaus. I will have her to provide you with proof the request has been made as well as the response when received by ************************

  Thank you for your patience as we continue to work to have a final resolution to this matter.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I APPLIED FOR THE LAKEPOINTE APARTMENTS IN *********** ON 8/1/24. I WAS INFORMED 3DAYS LATER MY APPLICATION WAS DENIED AND A REFUND CHECK WOULD BE ISSUED. I WAS TOLD MY CHECK WOULD BE MAILED BACK TO THE OFFICE IN ORDER FOR ME TO PICK UP. I CALLED FOR WEEKS HOWEVER NO ANSWER AS THE OFFICE DOES NOT ANSWER THE TELEPHONE. FINALLY, ON 8/23/24 I SPOKE TO SOMEONE WHO STATED THE CHECK HAD BEEN MAILED FROM THE CORPORATE OFFICE IN ** ON 8/13/2024. I REACHED OUT AGAIN ON 8/29/24 AND WAS TOLD THE CHECK STILL HAVE NOT BEEN RECIEVED. I TRACKED HOW LONG DOES IT TYPICALLY TAKE FOR A PIECE OF MAIL TO SEND FROM ** TO ** AND THE AVERAGE TIME WAS 5-7 BUSINESS DAYS. WE ARE NOW AT 12 DAYS. THE COMPLEX SAYS THEY WILL CALL WHEN IT ARRIVES HOWEVER, I AM THINKING EITHER IT HAS NOT BEEN MAILED OUT OR SOMEONE AT THE OFFICE HAS THE CHECK.

  Business Response

  Date: 08/30/2024

  ************** applied on 8/2/24 and was denied on 8/6/24. Deposit accounting was completed on 8/8/24. A check was mailed on 8/13/24. Check number is 1930 in the amount of $300. The check was mailed to the property address as the applicant could not provide a forwarding address and this check has not been received at the office as of 8/30/24. She will be notified as soon as the check has been delivered.  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Dominion on Legends of ***** across the street from 808 *****. I couldnt find that address to put that here. Dominion has been a source of nothing but evil and problems and it continues with their newest person ***************************. Before ******* was some woman named *****. I had back surgery two years ago or a back ablation and was recovering in my house never ******** nope in the door and they told my car and I wasnt told at all. No email no phone call. no nothing I didnt know for a month and it cost me over $900 to get my car out. I thought once ***** left it would get better. It did not *************************** was another nightmare. I gave my notice. There was no follow up. There was a huge misunderstanding. ******* knows this. It contributed to my CPTSD, which was documented by my therapist if I have to, Ill bring them to court I would rather get this figured out through the Better Business Bureau. ******* became nice at the very last moment and allowed my things to stay. However, I was aggressively attacked verbally by one of her employees asking what the f*** I was still doing in that apartment. Screaming at the top of his lungs. There was other problems with other neighbors, but thats not ******** fault . I was assaulted robbed and left her dead in my apartment on May 31. Again not ******** fault however there was very little help again she did allow my things to stay, but it was all under the dress and I took a verbal beating from her maintenance employees. *** been walked in on with no announcement on May 1 and no apologies. Somebody just open my door said they were told I moved and I hadnt had. She just talked to me and cleared this up. I didnt even *******. . I have incurred well over $400 of increase rent when I was supposed to be section 42. Its a senior living and I incurred children running up and down my hall that were allowed to live there because of the pandemic it was a total nightmare. Im now in a homeless shelter .

  Business Response

  Date: 08/21/2024

  Refund of $908: We posted and notified residents about the cleaning of the garage.  This situation was made worse because the resident allowed her car to remain in impound v immediately picking it up.  Resident did not bring this up for over a year following the event, we asked for documentation of the tow and that was never received.
  
  Confirmation of the move out was sent for a move out date of 5/31/2024. On May 6th maintenance knocked on her door, they realized they were at the wrong apt and apologized, she got upset with them   We have investigated and questioned maintenance staff.  While the maintenance persons knocked on the residents door, they did not scream profanity at her. We have no knowledge of her CPTSD.
  
  Since the move into the property in 2020 there has been $130 of renewal increases over 4 years.
  
  The resident moved out late and left her personal property in the apartment resulting in storage fees in addition to cleaning costs. The amount owed to the property is $207.58.
  

  Customer Answer

  Date: 08/21/2024

   I am rejecting this response because:
  This would  be laughable if it wasnt so serious. I had a procedure the very morning of the note going in the door. There was no phone call no email no notice in an elevator This was happening. I only found out later that a note was put in the doors. Notice in the door is not An acceptable form of a notice. I come from the airline industry, where a notice is a phone call and a verbal confirmation. With a yes, or no.  That note was nowhere to be found or ever seen when I came home 14 hours later from my procedure. Nor would I have ever realized it because of how drugged up I was from the procedure when a friend brought me home. I am not responsible to get a note in my door to tell me that the garage is being cleaned at the very last minute and I should know about it. I was never notified any way shape or form and you have record of that in the emails. I dont have to provide these emails. Theyre in your emails alone. It was July 20 21 or two. Im not responsible for remembering all the details or providing the information. I am formed Dominion directly at their headquarters. I did not know the car was gone for a month when I went down and found it Missy.  I ran into the office. Finally, it dawned on ***** that she may have made a mistake by not notifying me. $908 later I found out so if you want me to continue verifying all this, you do that this is so disruptive so disrespectful it was not me that anybody came in. Yes, they apologized. It was May 1 , this woman, ******* has no idea what shes up against. I am not taking this line down. I will bring in attorneys immediately. 
  

  Business Response

  Date: 08/27/2024

  Per our previous response we are considering this case answered. We don't contact each resident via phone call or verbal confirmation, we deliver notices to doors. We have no additional information at this time. 

• Initial Complaint

  Date:07/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2024, I cancel my apartment application from 900 @**************. I was told that it would take three weeks for my deposit to be mailed back to me. Three weeks goes by, i contact leasing office, they inform me that my application was never cancel and it would take another three weeks for my deposit to be sent to me. On, May 23, 2024, i email the apartment asking for confirmation that my application was cancel and that I my check is being process. They informed me that my application was cancel and that it will take another 3 weeks for me to get my check. I inform the leasing office if i do not get my check in the next 3 weeks, i will dispute with my bank. Another 3 weeks goes by, i email them leasing office again; 6/13/2024. I am letting them know that i did not receive my check yet and asking if they can give me a tracking number. They inform me that since i did a dispute, that they will not be able to do the deposit due to i submitted an dispute with my bank. They inform me i would need to get confirmation from my bank that the dispute did not go through. Mind you, i did a dispute 6 weeks after they told me they were sending out my check. So what i am hearing, they decide to send my check out the day i dispute with my bank. Okay, whatever. On 6/24/2024, i give them the confirmation they are needing from my bank stating my dispute did not go through. Leasing office informed me, they will give the documentation finance and they will send the check to leasing office and that will take another three weeks. Today, 7/22/2024, i reached out again bc i have not gotten a phone call from leasing agent. They told me, they have to wait 30 days for them to be able to send out my check and i should get my check by September. Not only that, i have already filed a compliant with ' 900 @ **************' in the beginning of June. They still have no responded to my compliant.

  Business Response

  Date: 08/02/2024

  We sincerely apologize for the confusion and extended delay in processing the refund check for *****************************. We understand the frustration and inconvenience this situation has caused and want to assure you that we take these matters seriously. We have implemented new policies to prevent such issues in the future, as our goal is to ensure prompt and efficient service for all our customers. We deeply regret that we fell short of that standard in this instance.

  
  We remain dedicated to providing superior customer ********************** and addressing any concerns our customers may have. We expedited the process, and we are pleased to inform you that ***************************** picked up his check on July 31st.
  

   

  Customer Answer

  Date: 08/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.