Complaints

This profile includes complaints for Dominium Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dominium Management Services

  2905 Northwest Blvd STE 150 Plymouth, MN 55441-2644

• 

  Dominium Management Services

  2614 Cutters Grove Ave Apt 103 Anoka, MN 55303-6273

• 

  Dominium Management Services

  5805 73rd Ave N Minneapolis, MN 55429-1104

• 

  Dominium Management Services

  808 Berry St Apt 401 Saint Paul, MN 55114-1094

• 

  Dominium Management Services

  10940 Crooked Lake Blvd NW Coon Rapids, MN 55433-3823

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and i applied for a one bed apartment. I am pregnant and was told we needed a 2 bdrm but they only had a 3 bdrm. We agreed to take it this was beginning of may. We were waiting on compliance to approve but credit and background were good. There was a clarical issue with my bfriends pay. We were told they just needed his hr to fix which they did. They first said it would be beging of july for move in. I got no updates from them and i had to call and go there before i spoke with them. Last week i was told it would be this Thursday or Friday. After several attempts to contact them i talked to them on thursday and they said there is one hold up and they would have it fixed no later then 5 friday.i ttryed many time to call today with no luck. I showed up but note on door said manager was doing work orders. I managed to get ***** of regional manager who told me there was 2 move ins today and i was one and property manager would call i still heard nothing so showed up and manager was in office and said she was to busy with work orders and regional manager would call. Still nothing so i tryed to call rm back and got vm. Im 7m prego rented uhaul for tomorrow and had people that can only help tomorrow. Cant order furniture till i have lease cause they wont deliver until i do. I am so stressed out and cant get ahold of anyone to tell me something. Online it says we r approved and amount we need to move in. Its almost been 3 months i have waited and now i dont know what we r gonna do. The lack of communication is not the way apartment managers and region managers are suppose to treat people. I had to make many efforts for contact and the stuff i was told has not happened. Not once was a call made to me from them to update us in anything. What r we suppose to do now

  Business Response

  Date: 07/23/2024

  Dominium strives to provide the best customer ******************** to our applicants and residents through all steps of the application process and residency. Hearing that you had a less than satisfactory experience presents an opportunity for us to fine tune our performance. Our team worked on your file diligently to approve you for move in, however, some steps required third-party responses that take time to obtain. Your file history shows that several discrepancies were found while verifying your income and required additional attention to calculations and clarification of information provided to us by a third party. The Traditions staff was able to approve your file by specially requesting an emergency review and stayed past standard business hours to ensure you were able to move into your new apartment on your timeline, despite having a number of commitments to other prescheduled appointments. As you continue to become comfortable in your new home I would like to ensure that you have a direct line of communication with the staff and feel like your needs are tended to. I would like you to know the best way to reach out to the management staff and what your expectations should be in terms of response times and the office schedule so you can know the approriate time to reach out and guarantee effective communication. Please let us know, moving forward, how we can better serve you as a resident of our communiity, 

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Willow ********************** Apartments ****** for application fee and apartment deposit a requirement to begin the process. I live in ******** and I am planning to relocate to *******. I submitted my payment in the beginning of May 2024. I called several times seeking information on the progress concerning my application. Finally I was informed my application was never started and my funds would be returned in form of a check. This was the middle of May 2024. Also, I was told give the check 30 days from May 20, 2024 check would be **** first class. When I called in the past different person slightly different story.Bottom line I have been told to wait another 30 days. Can you help me with this company playing with my money and valuable time.

  Business Response

  Date: 07/18/2024

  Hi ******,  

  
  Thank you for your interest in our community.  Based on your account ledger your refund was issued to you on May 20, 2024 in the amount of $335.00 check #***.  Please give a call at your earliest convenience to confirm your mailing address as I would like to reissue another check to you via overnight mail. You can reach me at ************ or **********************************
  

  Thank you in advance,

• Initial Complaint

  Date:06/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to the Mariposa 55+ community on ***********************************************, ** in May 2023. In June 2023 the swimming pool here was closed up. The residents here were never notified of why the swimming pool was closed. Eventually the pool pump was turned off, and the water turned green. Tenants here are paying rent, but also was paying for the pool that was closed, and water was green. The tenants here should get some compensation back for this problem. This is totally wrong what they are doing.In accordance to the Lease Agreement my lease expired on 5/31/24. I was told in an email that I could go to month to month with a 30 day notice. I was never setup for month to month by the manager here. I always paid my rent on time every month. To bring a document to my door which stated I had to move out immediately is wrong. There was never any date on this document. They have a security guard here, and never previously had a security guard here. This person consistently harasses me, intimatates me, and is rude. I have already reported this person, and nothing seems to get done about this person. Always listens to a conversation between myself and the leasing manager, and this is wrong.There are 3 cracks in my apartment that they have not fixed. This entire building, which there are 5 buildings each building has cracks, which they have not fixed,I do not believe I would recommend this complex to anyone, people are rude and not professional.They charge $3.95 service charge on rent when you use a debit card. This fee should be taken off, and residents should get reimbursed. There is no documentation to say that this fee can be charged. They do need to pay me back this $3.95 service fee charged, security fee, and the immenity for the swimming pool.

  Business Response

  Date: 07/08/2024

  Hi **************,

  I've responded to you via call and numerous emails regarding the stated claims. With, Dominium recently began managing Mariposa at *****************, and we have since then fixed the pool concerns. You have since then moved out, and I have explained that there is a total price with fee when processing your rent payments online with a debit card. In addition, we have discussed your concerns and found solutions. Please let me know if I can help with anything else, and best of luck with your new dwelling.

  Customer Answer

  Date: 07/08/2024

   I am rejecting this response because:

  1.) There is no documentation to provide to the residents of the debit card payment and the $3.95 charge.  Unless there is documentation for this charge then you can not charge this fee to the residents.  It must be refunded.  ****** & ********** the previous property management company was charging this fee, and a letter from my attorney asked them to provide documentation for charging the fee, and could not so the software was changed so it would not be charging this fee, but did not refund any money to the residents that had paid this fee.

  2) I paid a full months rent for June *************************************************************** to pay each month, and there were problems with the leasing manager, and the rent.

  3) I moved out on June 25, 2024 and I have not received a check that includes 5 days rent, $3.95 charge, and security deposit of $200.00

  Buildings had numerous cracks, and structure damages to the foundations.  There are even problems with the sheetrock in the community room above the coffee machine.  Why are residents paying rent with damages to the buildings.  On one occassion 2 occurances my apartment shook like we were having an earthquake.  No repairs have even been done.

   

   

  
  

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting the run around about receiving my deposit back, I received a voicemail in February indicating they had my deposit ready to be mailed to me since I have completed my lease and I continue to leave voicemails, I get hung up on the staff are not helpful Or reassuring that they will refund me my money

  Business Response

  Date: 05/10/2024

  Hi, we need to know which property this is for in order to address this. 

  Customer Answer

  Date: 05/10/2024

  Stoneridge Apartments 

  *******************************

  pflugerville,tx 78660

  Customer Answer

  Date: 05/10/2024

  Stoneridge Apartments 

  *******************************

  pflugerville,tx 78660

  Customer Answer

  Date: 05/10/2024

   I am rejecting this response because:
  
  

  Stoneridge Apartments 

  *******************************

  pflugerville,tx 78660

  
  

  Business Response

  Date: 05/13/2024

  On Friday, May 10, 2024, I left a voice message for ***************** informing  her the deposit refund check of $100.00 was processed Wednesday, May 8, 2024 and was mailed to the address that we have on file.  She should expect receipt of this check within 7 - 10 business working days.  I will attempt to make contact with her again today, May 13, 2024.

  Sincerely,

  *************************

  Area Manager

   

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a two bedroom apartment with this company on their website. Aviara Flats (ReferenceID: ********. The website states they are low income, housing and income restricted housing that they also accept vouchers. I am a protected disabled veteran who is on Hud VAVA voucher program. I have been on this program for nine years. I am currently at la mesita housing, which is income restricted, low income housing they have accepted my voucher for the past nine years. The reason of me moving is that my voucher size has been decreased due to the fact that my 24-year-old and 21-year-old children have both moved out. I submitted my application on April 4, 2024 I also submitted a deposit of $300. Within three hours of me submitting my application with all the fees it was denied. The denial was based on credit score. I dont understand why an income restricted housing. April 4, 2024 I also submitted a deposit of $300. Within three hours of me submitting my application with all the fees it was denied. The denial was based on credit score. I dont understand why an income restricted housing apartment community would care about a credit score. Since I have lived in a similar community for nine years, I am well aware of the standards. I am well aware of guidelines and I do fit in those guidelines. I have no felonies. I also have no evictions.I have been able to maintain and pay my rent on time for nine years at the same complex although my credit score is 533 that does not reflect on the fact that I am able to maintain my home therefore I was denied and still have yet to receive my refund, which has been put in the mail three weeks ago. I have already filed a complaint with the corporate office, dominium properties online I am also going to file a complaint with Hud housing in regards to this property management company.

  Business Response

  Date: 05/14/2024

  Dear *************************,

  
  Thank you for reaching out to us regarding your recent application for residency at *************
  We understand your concerns about the denial, particularly given your longstanding rental history and participation in the *** VAVA voucher program. At ************, we are committed to providing fair and equitable housing opportunities for all applicants, including those with vouchers and those seeking low-income housing.
  Please note that Rentgrow handles our screenings, and they utilize a comprehensive evaluation process that takes into account various criteria. The model they use does not only approve applicants based on credit score but also considers other determining factors as well. While we have a thorough application process, your application's denial was not solely based on one factor. As of today, you should have received your refund as I know we received it in our office a few weeks ago.  

  Thank you for your understanding and cooperation throughout this process; we apologize for any inconveniences this caused.

  *****************

  Regional Manager
  
  

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call from this phone number ************ wanting a ssa letter dated April 2024 and had one sent for 2024.Stating that the one sent was not up-to-date.This call came today on Apr 18, 2024 at 2:05 pm.Contacted the police depth from ************ and mdha, *******************************, mdha rental assistant.This call female said she was at dominium corp., in mininsota This file has a letter dated 2024 from ssa.

  Business Response

  Date: 04/28/2024

  04/28/2024
  Good evening,
  We are more than willing to help you if we can. Please explain the type of documentation you are needing from our office. Also provide your name and contact information so that we will be able to locate you in our database.
  
  Thank you,
  *****************************
  Regional Property Manager

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all they raised my rent to almost 1500 dollars when I have low income at the moment and the rent is based off of income. My neighbor was paying 1250 across the hall for a 3 bedroom. Also the two females they have in management are very rude and can't seem to keep peoples information private. They gossip and are always giving tenants nasty looks and then threaten to evict anyone who goes against them. One is named ***************************** the other one is even worse than her. They will not fix ANYTHING. Maintenance gives your house keys to outsourced pest control and allow them to enter ALONE. The apartments are also very outdated for them to be charging luxury apartment prices.

  Business Response

  Date: 04/09/2024

  Hello,

  I'm not able to find a current resident attached to the apartment listed.  I'd also like to explain that our apartment homes are not based on income.  Income is a factor in the since that there is a minimum and a maximum required.  I apologize that you were unhappy with your rental increase.  We increase all rents at each residents lease expiration.  

   

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Personal belongs were MOVED & DESTROYED without my consent.Manager states she sent emails on Dec. 29, 2023 & Jan. 4, 2024, which I did NOT receive, manager states she posted notices in ********************* have loss sentimental items. My deceased mothers pictures, dishes, etc. my deceased brother Military Flag from casket. I have cried so much on this, I will never get these precious items back. Ask manager *****, why she did NOT put notices out like you do everything else, pertaining to Property? You just put notices on doors regarding entering units, for HVAC FILTERS. So now she trying to place blame on me, because I did not get email. I have been living here @ ***********************, since late Dec. 2019, @ that time I had 5 storage bins, but on June 5, 2020, thats when I found out storage bin door was damaged. Thats the reason storage bin was not empty, when I emptied my other 4 bins. Someone had hit the door, it was bent was not able to open it, However I did let manager **************** know of it at that time. She stated she will get it taken care of. Thought nothing else on it. Each month, I drive through that end of garage, curtain was still up.,We had to cover storage bins when they sent out notices about garage being cleaned. But on Thursday. Feb. 1st, 2024 curtains were down & storage bin cleaned, went to office, thats when she said, she emailed me! Manager needs to be held accountable for this. Thank GOD, I have pictures of my storage bin #**. Here I thought my belongings would be safe & secured.Try contacting DOMINIUM MANAGEMENT, left msg. No return call, sent certified letter out, also gave manager her copy just as well. Funny, I get an email today & envelope on door from manager. If she would have done that in the beginning, she/we would not be dealing with this!*********************** Senior Living is owned & operated by DOMINIUM Management, ******************************************************************** ************.*************************** ************

  Business Response

  Date: 02/08/2024

  Hello *******.  During the storage audit that was completed we found several that were being used but were not linked to a resident.  I know **** sent you an email back with all of the communication that was sent out over a 60 day period requesting a response from those using storage units, but not paying for them.  A red notice was put on all of the storage lockers in question as well as notices in the elevators and mail room.  We never meant to throw away your personal items and we might still have some stored that we would allow you to go through to see if any of those items are yours.  Let us know when you are available for that.  

  Customer Answer

  Date: 02/15/2024

   I am rejecting this response because:
  Id like ***** to be held accountable for her actions. Her, Dominium Management and myself may need to take this up in court. Ive enclosed a few pictures of how my storage bin looked before my stuff was gone, after and the gate that was damaged and suppose to be fixed. Also there is my form that shows my parking spot and storage bin number. 
  

  FYI - I am trying to get the pictures sent but they may have to be in a separate email since its saying the photos are too big even though I resized them. 

  
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with this company. Paid my application fee and $300 processing fee which is refundable. However, I was denied for the apartment. A check was mailed out to me which I received, but it was stolen from me. I immediately called the apartment complex (The Promenade) to make them aware of my situation and to see if the check can be voided out and another be sent out. The girl that answers the phone is RUDE and hung up in my face not once, but twice. I called on 10/17 to check the status on the check, but was told they were gonna call me when they receive the check and that I dont have to keep calling. Im not sure why this company gives out refunds as checks, but its a big inconvenience for people to have to wait for a check in the mail. I am in need of my money and I just dont see why it takes so long to mail out a check. I will never do business with this management company.

  Business Response

  Date: 11/03/2023

  Good Morning ******!
  As per our conversation, I wanted to send you an email regarding your refund. Your refund has been reissued and has been mailed to the temporary office as per your request. Upon receipt the staff will contact you and schedule a time for you to come in to pick up your check. Should you have any questions, please do not hesitate to let me know. My number is ************. Thank you again for your interest in our property.

  *****************************

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a tenant at Lancaster Ridge apartments for 8 months always paid my rent on time last week 08/31/23 Thursday I went on line and paid my rent like I always do. Went out of town on vacation it was labor day weekend. Returned on Tuesday Sept 5 and noticed that I did not have a confirmation e-mail from the web site where I paid my rent. On Wednesday after work I came by the office to find out why I did not have a confirmation. The office was locked. Checked my bank the transaction had not showed up. On Thursday during my lunch break I went and purchased money orders in the amount of $1,369.00 to pay my rent. The manager refused my payment because I had to pay a $136.00 late fee. I tried to ask her to check the website to see why my transaction did not go thru. She was combative and said there was nothing wrong and I have to pay the late fee

  Business Response

  Date: 10/03/2023

  We extend our gratitude for your email and the information you have provided. Rent payments are expected to be made by the specified due date, and any payments made after that date will be considered late. It is the responsibility of the resident to set up their payment portal, and it remains unclear why your payment wasn't processed as usual. Unfortunately, I no longer have access to log in as we have recently sold the property in order to investigate what may have occurred with your payment. Our policy strictly prohibits accepting partial payments, and since a late fee has already been applied, we require the full payment at that time. If you have any further concerns regarding your payment, I would kindly direct you to contact the new owners of the property.

  Thank you. 

  Customer Answer

  Date: 10/09/2023

   I am rejecting this response because: I did not make a partial payment to the previous owners When the rent was due the new owners had taken over. I went to the old website because they did not shut it down and it accepted my full payment early because I was going home for the long labor day weekend. We need to talk to the new owners. When I did not get a confirmation of payment and the amount was not removed from my checking account I got a money order to pay the rent to the new owners. They refused my payment because I had to get another money order for the $136.00 late fee. So the next day I went and got another money order for the late fee and paid the rent. When I paid the rent early the old website should have had something to tell us it was no longer connected to our property and let us know that we had to pay the new company. We received no notice from the new company to use the new website or how to log on to the new website. So they should not have charged me the late fee when they did not do their due diligence to inform us how to log in to the new website to make our payment. The old website should have been shut down or had a note to not pay on this website any more.