Complaints

This profile includes complaints for Mayo Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mayo Clinic

  200 1st St SW Rochester, MN 55905-0002

• 

  Mayo Clinic

  1025 Marsh St Mankato, MN 56001-4700

• 

  Mayo Clinic

  701 N Sprague St Caledonia, MN 55921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/21/25 Er visit turn into five hours with a person who blood sugar at 294. If you research that is considered as a dangerous level for a patient with diabetes. Its ridiculous they have 35 beds and they are all full. No discharge or no one admitted. At this point Mayo Clinic in ********* mn received to much credit to treat the ill in such a way.

  Business Response

  Date: 01/23/2025

  We have reached out to the complainant directly and are working with him/her on a resolution.
  

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contact Mayo Clinic (*************** )to set up a appointment for a Oncologist appointment. According to our insurance we have cancer coverage and its plan the do except but according to ******************** we will be consider self-pay and they want a ******* deposit before we are allowed to see the Oncologist, . First of all, business office has no idea what treatment nor how long the treatment will take. The made decision to refuse lifesaving care without the deposit, Second Mayo clinic refused to except a payment which goes against their policy where it sates a reasonable payment plan can be set up then person from business office stated there is no guarantee we will receive a refund for any portion not used and it will be up to us to fight for reimbursement for our insurance company for any charges covered by our insurance company they will not file for any from our insurance company. Mayo Clinic is a non for profit for them to act this way there is no excuse

  Business Response

  Date: 12/11/2024

  We have reached out to Mr. ***** directly and are working with him on a resolution.

  Customer Answer

  Date: 12/11/2024

   I am rejecting this response because:
  This just response to ignore the issue. This not first time they used such response. Goes back to when we try to get responses for appointment see a doctor. They stated we will call us back at 10 45 the next day . No call. 2 days later we called which led to the complaint being filed. 
  
  

  Business Response

  Date: 12/17/2024

  We have reached out to Mr. ***** directly and are working with him on a resolution. We have shared his concerns with the appropriate departments within ****.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mayo Clinic Of phoenix Az refuse to sign my FMLA update. When they are the ones that did surgery on me. I now can't swallow and eat. I have tubes in me for medication and food because of the surgery. But they refused to sign my **** and I can barely walk at times. They told me to go back to work with shaking left hand, tubes in me for food and medicine intake, pains all through my body because cancer patients go to work like that. That's what they told. I have emailed case workers and Mayo customer service department with no response.

  Business Response

  Date: 12/09/2024

  Good afternoon,

  We will reach out to the individual directly.

  Thank you, 

  Office of Patient Experience

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, my insurance changed. I went from a graduate student insurance through my university to an individual plan. I called into the Mayo Neurology (*********, **) department to update them and ask them to get approval from my insurance. The individual who I spoke with said that if I don't hear back then my insurance had approved my procedure and I could come in. I didn't hear back from **** so I went into Mayo ********* for the procedure twice. It wasnt until much later that I received a bill for $7,050.00 (Act # ********). I spoke to a Mayo customer service in July, she mentioned that it was an oversight by Mayo and that the customer service person must have been confused because the insurance numbers/agency was similar to the prior insurance. The customer service person also noted that **** did NOT reach out to my insurance company to get prior approval. I called my insurance and they corroborated that they were not contacted prior to the service. When I spoke with Mayo Clinic in October, they said that the only way to resolve this situation was to request my insurance to review their denial. I have called Mayo several times and have been told to wait for an update. I was called today November 15th, by the billing department to pay the 7K. I explained that the issue was an ERROR made by mayo staff. The staff person said that the insurance denied the claim. Which was news to me since, **** failed to communicate with me AGAIN. The billing staff said they would not be accountable for the bill regardless of how this situation was MISHANDLED. Offering a service for a specific price, stating that you are going to confirm that the insurance agency can guarantee that price, communicating to the customer that the approval went through, completing the service, and then CHANGING the price of the service is FRAUD. I would have never consented to this service had I known the cost.

  Business Response

  Date: 11/18/2024

  Thank you. We will reach out directly to the submitter.

  Sincerely,

  Mayo Clinic

  Customer Answer

  Date: 11/22/2024

   I am rejecting this response because: they do not offer a reasonable explanation or alternative. I have already spoken with their finance department and stated my concerns. The finance department said there was nothing outside of making a (ineffectual) complaint I could do. 
  
  
  

  Business Response

  Date: 11/25/2024

  Thank you. We will reach out to the submitter directly.

• Initial Complaint

  Date:10/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First there are discrimination issues here against white people also patients who needed extreme care they set aside for simple things plus the front staff are vulgar and rude. This is a low class hospital and has lost its tradition of being a good hospital.

  Business Response

  Date: 10/28/2024

  We will reach out to Mr. ******** directly and will work with him on a resolution.

  Mayo Clinic

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 18, 2024. Date of service. After leaving The Mayo MI returning to ** I began receiving daily bills. The Mayo incorrectly billed my insurance BCBS THREE TIMES with the wrong prefix on my membership # despite my calling/sending photos of my insurance card. Then **** rejected multiple duplicate claims, combing through the claims they said **** was double-billing for same services. Each time I called or emailed Mayo they blamed my insurance. Nightmare. The Mayo needs to do much better. It's really upset me during a time of illness to have such bad business practice in their ****************** and you can't get restitution because they refuse to admit culpability despite abundant proof they were double-billing, changing dates on bills, sending different bills, and not getting information correct on said bills. This must not be permitted to continue. I have nowhere to turn to make sure this is right. **** have been amazing but The Mayo has been dishonest, uncooperative and rude. I want the billing to be adjusted to reflect what I was actually treated with and not all the wrong bills that they're still chasing me for.

  Business Response

  Date: 11/19/2024

  Hello Mrs. ******* We have responded to your complaint via letter, and the response is also available on your patient portal. Thank you for your patience while we gave your complaint the attention it deserved, 

  We appreciate your trust in Mayo Clinic, 

   Sincerely,

  Office of Patient Experience

   

  Customer Answer

  Date: 11/21/2024

   I am rejecting this response because:
  the Mayo essentially put the onus of responsibility back on me. Whilst it may seem like splitting hairs, it is important all information is accurate. The Mayo billing was responsible for this, not myself, not my insurance company. In their letter they admit no fault, and directly imply it was my fault that started this. Untrue. I was asked to give all my insurance information prior to coming to the Mayo. I did. That included a dental card which the Mayo inputted as my insurance card. Given it is their sole job to ensure the insurance they input is verified and pre-authorized through my insurance nobody can work out why this occurred. Secondly, my insurance said they HAD gotten pre-authorization, which means at some juncture, the correct ID for my insurance was in the Mayo's possession. The minute I was informed by my insurance that the Mayo was using the incorrect ID I contacted the Mayo and photographed my card a second time. At this juncture the **** actually resubmitted claims a second time that were rejected because incredibly, the Mayo had the wrong ID a second time! THEN the Mayo says they will 'write off the amount owing' as if they are doing me a favor. But my insurance is ready and willing to pay, they've just been messed around by the Mayo so much. I spent over 4 hours on two conference calls between the Mayo and my insurance, Ultimately they say 'if we get monies from your insurance we will keep them for services rendered.' Their tone is one of unapologetic 'I'm giving you a freebie' which is utterly wrong. The Mayo did NOT write off over $3k if you look at the bills the only outstanding was $180 and that was because the Mayo billed on the wrong date of service.  How can their business operate this way? Sending emails that cannot be replied to? They made zero effort. It was only when my partner contacted someone high up in the Mayo and I contacted the BBB that this was even addressed.
  
  
  
  

  Business Response

  Date: 11/22/2024

  Thank you. We will reach out to the submitter directly.

  Customer Answer

  Date: 11/25/2024

   I am rejecting this response because: they said they'd reach out to me directly. Because they don't want BBB to see how they treat their patients. As per their last letter where they blamed everyone but themselves. I'd prefer it were public that they responded to me where you saw what they said because they shouldn't act one way in front of you but another to me. During this whole thing they never let me email them back they closed email correspondence each time. Making it so labor Intensive. Plus what I said about not accepting their "kind" one time payment to close out my account which infers they're being accommodating and reasonable. Read my emails there's no reasonable. They're being less than transparent. 
  
  
  

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the MAYO CLINIC DIET PLAN THROUGH THE MAYO CLINIC WEBSITE BUT NOW 2 MONTHS AGO I CANCELED MY SUBSCRIPTION AND MEMBERSHIP FOR THE MAYO CLINIC DIET BUT THEY ARE STILL CHARGING MY CREDIT CARD THIS IS NOT RIGHT AND THERE IS NO PHONE NUMBER FOT ME TO CALL TO HAVE THIS FIXED AND THATS NOT RIGHT EITHER I want someone to fix this I need a phone number to call so I can have this situation fixed asap

  Business Response

  Date: 08/26/2024

  Thank you for sharing this concern with the Office of Patient Experience. We will be in contact with them directly. 

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mayo Clinic advertising FREE Fatty Liver Diet. There is nothing FREE about there plans or anything else I could see. An internet search will easily show that this is Deceptive advertising. Just type in FREE fatty liver diet and look at their listing.

  Business Response

  Date: 06/13/2024

  Thank you for sharing this concern. We will reach out to the patient directly.

  Kind regards,

  OPX

  Customer Answer

  Date: 06/16/2024

   I am rejecting this response because:
  
  They have not made any attempt to contact me directly that I am aware of.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was denied medical treatment due to my race!!!

  Business Response

  Date: 03/12/2024

  We have reached out to ****************** directly and are working with him on a resolution.

  Customer Answer

  Date: 03/12/2024

   I am rejecting this response because:
  
  I don't trust they are "working" on a solution! There is only one solution to this! 

  Business Response

  Date: 03/12/2024

  Thank you; we will respond to the submitter directly.

  Customer Answer

  Date: 03/12/2024

   I am rejecting this response because:
  
  Explain "directly" I don't understand 

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mayo Clinic Diet used autorenewal without a courtesy reminder. Also, their website hides the option to cancel so well, that I still can't find it. There is no phone number to call. Everything is online only. I regret that I signed up for the program. It is awful and I never used it. The last thing I wanted was to renew it. I am complaining because I believe their business practice is unethical. It's unethical to use fine print to say a subscription will auto-renew and hide the cancellation option. Therefore, I want my renewal money back.

  Business Response

  Date: 01/04/2024

  Mayo Clinic will respond to the submitter directly. Thank you.

  Customer Answer

  Date: 01/04/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I had a complaint about Mayo Clinic Diet.  They have since responded directly to me and cancelled my subscription and are refunding my money.  No further action needs to be taken.  Matter is resolved.