ComplaintsforMayo Clinic

Hospital

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
06/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Mayo Clinic advertising FREE Fatty Liver Diet. There is nothing FREE about there plans or anything else I could see. An internet search will easily show that this is Deceptive advertising. Just type in FREE fatty liver diet and look at their listing.
Business response
06/13/2024
Thank you for sharing this concern. We will reach out to the patient directly.
Kind regards,
OPX
Customer response
06/16/2024
I am rejecting this response because:

They have not made any attempt to contact me directly that I am aware of.
Initial Complaint
03/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was denied medical treatment due to my race!!!
Business response
03/12/2024
We have reached out to ****************** directly and are working with him on a resolution.
Customer response
03/12/2024
I am rejecting this response because:

I don't trust they are "working" on a solution! There is only one solution to this!
Business response
03/12/2024
Thank you; we will respond to the submitter directly.
Customer response
03/12/2024
I am rejecting this response because:

Explain "directly" I don't understand
Initial Complaint
01/03/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Mayo Clinic Diet used autorenewal without a courtesy reminder. Also, their website hides the option to cancel so well, that I still can't find it. There is no phone number to call. Everything is online only. I regret that I signed up for the program. It is awful and I never used it. The last thing I wanted was to renew it. I am complaining because I believe their business practice is unethical. It's unethical to use fine print to say a subscription will auto-renew and hide the cancellation option. Therefore, I want my renewal money back.
Business response
01/04/2024
Mayo Clinic will respond to the submitter directly. Thank you.
Customer response
01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I had a complaint about Mayo Clinic Diet. They have since responded directly to me and cancelled my subscription and are refunding my money. No further action needs to be taken. Matter is resolved.
Initial Complaint
01/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My daughter ******* is 25 yrs old. My wife is her guardian. **** has struggled with mental illness sence around age 11 due to a traumatic event in her life. She has borderline personality disorder. **** has been treating Kait sense she was diagnosed. When **** struggles and needs medical care our family has depended on mayo for their expertise in mental health. **** has had multiple attempts to take her life and has come close a few times. ( All Kait has ever wanted is someone to help her feel better. Just about every faculty shes been at really dont know what to do for her. To make a very long story a little shorter. When **** goes to the hospital for help she usually struggles a bit for the first couple weeks or so. She will try to leave or run away. Or can get combative with staff. When this happens Kait really has no control over it. Her mind enters a place thats not normal behavior for her. . Mayo Clinic Tochester Mn want to refuse all future medical care to Kait because of this NOW. **** has never made a big deal of this until now.. I personal feel that Mayo Clinic is giving up on her. Im gonna be 100 percent honest . If this happens I got a bad feeling when **** finds she will kill herself at Mayo Clinics expence. How a world renowned hospital can just give on somebody that just wants to feel better I have no idea. If you would like to hear more of the story please give me a call. Thank *************************. I do have documents stating there refused to care for **** in the future
Business response
01/03/2024
Mayo Clinic will respond directly to the submitter. Thank you!
Initial Complaint
11/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The ***** alert list and my intentional cancer pre diagnosis. The list was chosen by *** so that the cancer would develop as those kids where buried alive. Now they plan to switch me out with one of the fallen seal team six members who is in the reeds behind xcel in ******** ** so it's easy to say the culprit is the coroners office
Business response
11/21/2023
Good afternoon. This does not pertain to Mayo Clinic.
Initial Complaint
11/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had medical services at Mayo Clinic in ********* ********* on July 13. I have sent the Mayo billing department my insurance billing information and they have not billed the insurance.Bills should be sent to: Advocate Aurora Health at P.O. Box ******, *****, ********* ***** phone #************, payor #*****, ********** Blue Shield ID #************, Group # B12709 or billed through the Epic Advocate/Mayo websit. The ************* at Advocate has not receiived any claims for the bill totally $1447.50. Part of that **** was sent to collections at **************************** $516.50 I have repeatedly asked them to bill this insurance but they have not. They said they billed BC/BS no Advocate Aurora Health who manages my BCBS. I have asked for this to be sent to the escalation department at Mayo and have been told it will take 2-3 business days and they would call me. If they call me during my teaching I cannot talk with them. And yet, others in the billing office do not offer other advice on how to better manage this situtation.
Business response
11/15/2023
Thank you. We will submit this to the appropriate leadership and follow up with the patient directly.
Initial Complaint
08/24/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
6/6/2023, I visited mayo clinic ********* for a well check physical. My Dr as normal discussed my health and any health concerns. I'm now not being charged a physical but an office visit. I was not made aware of this ahead of time and as in all my previous appointments did as usual. I want a complaint filed with mayo. This also happened to my husband on his 6/26/2023 appointment his labs were covered but not the appointment. This is costing me out of my pocket when it should not. I'm very upset over this.
Business response
08/28/2023
Dear customer,
We have sent a letter response to you on August 28th, 2023 regarding your complaint. Please allow 4-5 business days for that to arrive.
Mayo Clinic - ****** of ******* Experience
Customer response
08/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
08/22/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My neurologist retired and in the past I had seen a specialist at Mayo Clinic ************. I just need her to repeat my MRIS in order to find another neurologist in my area. Mayo Clinic is not accepting any advantage ******** plans. I tried to get an exception with them since the specialist is aware of my health conditions and the answer was NO. Change to regular ********. No options Who cares that your neurologist retired ??
Business response
08/23/2023
*******************************,
I am writing to acknowledge receipt of your Better Business Bureau letter concerning a complaint filed with your office by *****************************
We have reached out to ****************************;directly and are working with her on a resolution.
Thank you,
***************
Patient Experience Specialist
Office of Patient Experience (OPX)
Phone: **************
Email: ****************************
Mayo Clinic
Customer response
08/27/2023
I am rejecting this response because:

I havent received any communication from Mayo Clinic
Business response
08/28/2023
*******************************,
I am writing to acknowledge receipt of your Better Business Bureau letter concerning a complaint filed with your office by *****************************
We have reached out to ****************************;directly and are working with her on a resolution.
Thank you,
***************
Patient Experience Specialist
Office of Patient Experience (OPX)
Phone: **************
Email: ****************************
Mayo Clinic
Initial Complaint
07/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was referred to go to the pain clinic by a **** doctor. The pain clinic denied me because I was once a patient at a different pain clinic. I think this is terrible that they can turn people away like this. So even though I was referred by their own doctor to go there, that department denied me from going because I was once a patient at a different pain clinic. One that I no longer go to. And to file a complaint through them is another joke. All they do is relay my frustration to they department. Like they really care. They clearly dont want to work if they have no problem turning people away. I feel they discriminated against me.
Business response
07/26/2023
To Whom it May ************

We are in receipt of the complaint filed by ******************************* with the Better Business Bureau, ID of 20312984.

We have reached out to **************** directly and are working with her on resolution.

Thank you,

Allie

Patient Experience Specialist

Office of Mayo Clinic Experience (OPX)

Phone: ************

Mayo Clinic

Customer response
07/26/2023
I am rejecting this response because:

They have not reached out for a resolution. They point blank told me they will not see me in the pain clinic because I use to belong to a different pain clinic. How is that working with me.? I dont understand how they can turn people away like this. I would love to contact the *** to tell them how that place is being ran.
The doctor refuses to do a peer to peer with his own pain clinic he said according to his nurse.
I am extremely disappointed in Mayo. I use to have high expectations for them but not anymore.

Business response
08/01/2023
This is in response to complaint ID ********. We have reached out to this individual regarding their complaint and provided them with additional information and instructions on how to contact us directly. This matter has been reviewed and responded to. Our organization has nothing further to add and we consider this matter closed.
Thank you.
Initial Complaint
05/15/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I joined this diet program in March 2023. After joining this program, I noticed that I was not losing weight and was experiencing lightheadedness. After checking my blood sugar, I noticed that it had become extremely elevated. In speaking with my doctor, he explained that some of the information provided in the plan contained high levels of sugar. I explained this to the Mayo Clinic Diet plan and that I wanted to discontinue my membership and was told that I couldn't although their program is harmful to my health. They continue to try to access my bank account each month althrough I've told them not to.
Business response
05/25/2023
Hello,
Thank you for the information. The submitter of this concern does not show up in our system. We have assigned this to one of our ****** of ******* Experiences Specialists to review and address. We will reach out to the submitter, ******************, directly to determine how best to assist further.
Sincerely,
Mayo Clinic ****** of ******* Experience

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary