Business ProfileforVillage Autoworks

Misdiagnosis of a transmission problem. April 15, 2022 Brought my son's 2014 ****** Altima to this repair shop. Before I brought in the vehicle, I called and told them my issue. I explained the issue and asked them it they would replace a valve body because the issue we were having had the symptoms of a faulty valve body.. They told me they would have to diagnose the transmission issue and see what the problem is and give an estimate. I received a call later that day and was told I need a new transmission. When asked if the verified the problem they stated, "yes we have and it needs a new transmission. ****** Altima's of my year all have bad transmissions." I was told. I asked again if they would replace the valve body and refused. They would only replace the transmission at a cost of $8,367. We recently moved to Woodbury and the place we normally take our vehicles for repair was a long drive. I went back to the place I normally go. They replaced the valve body with a new one from the dealer and the vehicle drives fantastic. Total cost, under $1000. Refund of $199.72 is what is needed to rectify this lack of a proper diagnosis