Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          IC System, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileIC System, Inc.

            Collections Agencies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            Before filing a complaint with the BBB, please let IC System help you resolve your concern by visiting its website at https://consumer.icsystem.com/Dispute, emailing [email protected] or calling 1-800-279-7951 to speak with a consumer affairs representative.

            See all additional business information

            Contact Information

            444 Highway 96 E

            Saint Paul, MN 55127-2557

            Visit Website
            (800) 443-4123

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 55 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,704 complaints closed in last 3 years

            624 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 12/15/1992

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Before filing a complaint with the BBB, please let IC System help you resolve your concern by visiting its website at https://consumer.icsystem.com/Dispute, emailing [email protected] or calling 1-800-279-7951 to speak with a consumer affairs representative.

             

            According to the information supplied by I C System, we are a collection agency headquartered in Minnesota.  


            Products & Services

            Before filing a complaint with the BBB, please contact IC System at 1-800-279-7951 to speak with a consumer affairs representative, or email us at [email protected]

             

            According to information provided by I.C. System, Inc., this company is a nationwide provider of accounts receivable management services, and performs collections for clients in numerous industries, including health care, retail, education, government, telecommunications, commercial, utility, and financial services.

            Business Details

            This is a multi-location business.

            Find a Location

            IC System, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              444 Highway 96 E, Saint Paul, MN 55127-2557
              BBB File Opened:
              4/1/1970
              Years in Business:
              86
              Business Started:
              1/1/1938
              Business Started Locally:
              1/1/1938
              Business Incorporated:
              10/15/1941
              Accredited Since:
              12/15/1992
              Type of Entity:
              Corporation
              Business Management
              • John A. Erickson Jr, President/CEO
              • Michelle Kridler-Dove
              Contact Information

              Principal

              • John A. Erickson Jr, President/CEO
              • Michelle Kridler-Dove

              Customer Contact

              • John A. Erickson Jr, President/CEO
              • Michelle Kridler-Dove
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Understand consumer rights when it comes to debt collection

              Customer Complaints

              1,704 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/08/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I received a call from this company asking to speak to my son. I simply asked the caller to repeat what company she was calling from, as I did not recognize the name. She repeated it for me, and then I asked what the matter of the call was for. My son is special needs, and has a cognitive delay. I am his power of attorney and his caregiver. Before I could explain this to her, she abruptly said if she could not speak to him directly, she would end the call, and before I could even get a work out, she hung up. This is not only rude, but it also is a waste of my time as well as the time of the company, and does nothing to resolve whatever the issue is that she was calling for in the first place.
              Read More
              Read 1703 More Complaints

              Customer Reviews

              55 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mitchell S

              07/23/2024

              Called them due to some items that showed up on my credit report. I asked them to tell me what the debt was for and was told that I needed to pay $1 to have them run the report as they couldn't pull the info. Found out afterwards that they lied and that the $1 was to sign me up for some stupid credit monitoring subscription called Identity IQ, and then noticed that after 7 days I would be charged a monthly fee of $27.99. I told them to immediately cancel that. The rep straight up lied even after I asked her multiple times why they didn't have the info in front of them on their computer. Finally after arguing with the rep they gave me the actual number I needed to call to actually discuss the debt. If you call them don't let them BS you with their lies as the person who answers the phone can't even help and their only job is to try and sell you product. Just tell them you need to know where to pay the debt off and they will then give you the number. Any other conversation is just them trying to sign you up for stupid stuff. Wasted 25 minutes dealing with their lying rep.

              IC System, Inc. Response

              07/24/2024

              IC System, Inc. does not charge consumers to run a credit report. 

              If you still believe that you spoke with our office please contact our *************************** at ************ so that we may discuss your concerns


              Read 54 More Customer Reviews

              Local BBB

              BBB of Minnesota and North Dakota

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.