Complaints

This profile includes complaints for IC System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

IC System, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  IC System, Inc.

  444 Highway 96 E Saint Paul, MN 55127-2557

  
• 

  IC System, Inc

  301 Sand Lake Rd Onalaska, WI 54650

  
• 

  IC System, Inc

  301 Sand Lake Rd Onalaska, WI 54650

  
• 

  IC System, Inc

  301 Sand Lake Rd Onalaska, WI 54650

  
• 

  IC System, Inc

  301 Sand Lake Rd Onalaska, WI 54650

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ********************** *** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  

  Business Response

  Date: 04/19/2025

  IC System has accurately reported its experience on the account to the credit reporting agencies. ** flagged the account as disputed and referred to the creditor for additional information to investigate and respond to the dispute. IC mailed its response to the consumer on 4/18/2025. 

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Dispute of Account Number ********* Fraudulent Activity Dear *********** am writing to dispute the account listed under the reference number above on my credit report. This account was opened without my authorization, and I have no recollection of applying for or agreeing to any terms with I C SYSTEM. As a result, I believe it constitutes fraudulent *********** accordance with 15 USC 1692g (Validation of Debts), I am requesting that you provide verification of this debt or a copy of the judgment within 30 days of this notice. To date, I have not received any signed documentation or contract that proves I consented to this account. Without a valid, signed agreement, there is no legal basis for this account to be associated with my name.Since I believe this account was fraudulently established, I request its immediate removal from my credit report and ask that all collection activities related to this account cease. If you are unable to provide the necessary documentation within the 30-day period, you are required by law to remove the account from my credit file and stop any further collection attempts.Please confirm receipt of this letter, and inform me of the next steps to resolve this issue.

  

  Business Response

  Date: 04/09/2025

  IC System is no longer handling credit bureau account number *********. On or about 3/31/2025, the creditor recalled this account. ** discontinued all activity and sent a deletion request to the credit bureaus. 

  Consumer Affairs

  *********************************************************************

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from I C SYSTEM on my credit report. It says it was opened on 10/27/2023 for $913 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 04/16/2025

  IC System referred to the creditor and/or its records for additional information to investigate and respond to this dispute. This investigation may take up to 30 days. 

  Consumer Affairs

  IC System, Inc. 

  *********************************************************************

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least eight times a day up until 9 oclock at night. They call on the weekends. They are calling my family that doesnt evenlive with me. I am being harassed. I called the company and said I want a copy of the bills that they say I owe and she toldme to check my health insurance and see what my co-pays were and then call her back and pay the amount due. Please help me with this issue.

  

  Business Response

  Date: 04/12/2025

  Our research found two (2) accounts in our system with the phone number in it. IC coded the number for no further calls when we spoke with the consumer on 4/2/2025. ** has suspended activity on the account and asked its client to investigate the dispute. Once debt validation is received, IC will forward that information to the consumer as our final contact. ** has ceased communication on the account as requested. This account has not been reported to any credit reporting agency by IC System. 

  Customer Answer

  Date: 04/14/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******* *************************************************** *************************** ************** 3/2/2025 I.C. System, Inc ************************************* ************** Subject: Debt Validation Request Under ************ To Whom It May Concern,I am formally disputing the validity of certain negative items reported on my credit report under the Fair Credit Reporting Act (FCRA) (15 U.S.C. 1681) and the Fair Debt Collection Practices Act (FDCPA) (15 U.S.C. 1692).Per my rights under FDCPA 1692g, I request validation of the following accounts and demand that they be removed if they cannot be verified: Disputed Items: Original Creditor: ATT Mobility Collection owner: I.C. System, Inc Account # ********* Basis for Dispute:Validation of Debt: Under FDCPA 1692g, you are required to provide documentation proving that I owe this debt and that you have the legal right to collect it.Proof of Original Creditor Agreement: Provide a signed contract or agreement with my signature showing my obligation to this debt. If such documentation is not available, the debt must be removed.Verification of Reporting Accuracy: As per FCRA 611, inaccurate, outdated, or unverifiable information must be removed from my credit file within 30 days.Cease Collection Efforts Until Verified: Under FDCPA 1692g(b), you must cease all collection activity until proper validation has been provided.Action Requested:If you cannot provide the legally required documentation verifying these debts within 30 days, I demand that they be permanently removed from my credit report.Please send written confirmation of the removal or the requested validation documents to my address above.Failure to comply will result in a formal complaint filed with the ************************************ (****), the ************************ (***), and possible legal action.Please respond within the legally required timeframe of 30 days.******* ******* (All Rights Reserved Without Prejudice)

  

  Business Response

  Date: 04/12/2025

  The creditor recalled this account. ** closed and returned the account. We sent a response to the consumer on 4/4/2025.

  Consumer Affairs

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I.C. Systems sent me an email stating that I owe a debt. I contacted the company to figure out what the debt was and why I owe it. The person I spoke to stated that he did not have that information, but that the company was hired to collect the debt. I've explained to him multiple times that I'd like to see proof of the debt and why I owe it. The company continues to attempt to collect the debt, but will not send me any information about the debt.

  

  Business Response

  Date: 04/09/2025

  ** flagged the account as disputed. The creditor is investigating. The consumer will need to provide a complete mailing address. Without this, the company won't be able to send the results of the investigation to the consumer. 

  Correspondence address: IC System, Inc., ***************************************************************************

  Customer Answer

  Date: 04/09/2025

  ****************************************************************************************

  

  Business Response

  Date: 04/18/2025

  Our files indicate the count is in dispute. Since we haven't had sufficient time to complete our investigation of the dispute we have stopped activity on the account pending the results of the investigation. Once verification is received, we will forward a copy of the verification to the consumer as our final contact.
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by *********************** *** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting. I request its immediate removal. If the furnished cannot provide proper validation, it must be deleted per federal law.

  

  Business Response

  Date: 04/09/2025

  IC referred to the creditor and/or its records for additional information to investigate and respond to this dispute. We are allowed 30 days to complete that information. The results of the investigation will be sent directly to the consumer. 

  Consumer Affairs

  *********************************************************************

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by *********************** *** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  

  Business Response

  Date: 04/03/2025

  Despite our best efforts we have been unable to identify an account in our system that matches the information provided. For IC System to be able to identify an account, the consumer will need to provide a full or partial account number appearing on their credit report and the name of the creditor (if known). 

  Correspondence/Disputes may be sent to IC System, Inc., ******************************* 55164-0378

  Consumer Affairs

  *********************************************************************

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern:I am writing to formally demand that you immediately cease and desist from all communication with me regarding any alleged debt you claim I owe. Furthermore, I demand that you cease all reporting of this alleged debt to any credit reporting agencies. This request is made pursuant to my rights under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692c(c), which grants me the right to request that a debt collector stop all communication with me.If you believe this debt is valid, you are required to provide verification of the debt in accordance with 15 U.S.C. 1692g. If you cannot validate the debt, you must remove any negative reporting from my credit file immediately.Additionally, if you have already reported this debt to any credit bureau, I demand that you take immediate action to retract and remove the reporting from my credit history. Failure to comply with this request may result in legal action against you for violations of federal and state consumer protection laws.Please confirm in writing that you have received this notice and that you will comply with my request. Any further attempt to contact me regarding this matter will be considered a violation of the ****** and I will not hesitate to take further legal action to protect my rights.

  

  Business Response

  Date: 04/08/2025

  This dispute is substantially the same as a dispute the consumer sent through another consumer agency. IC System investigated this dispute and sent the results of the investigation to the consumer with a letter dated on or about 1/29/2025. We have honored the cease communication request. 

  Customer Answer

  Date: 04/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IC Systems, **** has reported two separate collection accounts on my credit report. Upon contacting their office, I was informed by a representative that they have held these collection accounts for over 500 days. Despite this, I was never contacted through any effective or verifiable means. The representative claimed they attempted contact using a phone number associated with a U.S. Cellular account that I have not used in over five years. Furthermore, they did not have a valid email address or a current physical address for me on file.When I inquired about their efforts to notify me of the debt and requested more information, I was met with vague responses and no explanation as to why I had never received a validation notice as required by the Fair Debt Collection Practices Act (*****). Instead of addressing the issue or acknowledging their failure to exercise due diligence, the representative simply offered me instructions on how I could dispute the debt placing the burden on me rather than offering a meaningful resolution.Additionally, a second dispute appeared on the same day for a different amount. When I asked for clarification, the representative was unable to locate the second account in their ********************** and was generally unhelpful and unwilling to assist. This lack of accurate recordkeeping and unwillingness to engage in a resolution-oriented discussion is unacceptable.I believe IC Systems has violated my rights under the ***** and potentially the Fair Credit Reporting Act (FCRA) by reporting debts without proper validation or reasonable attempts to contact me. I am requesting a thorough investigation into these practices and a removal of any unverified or improperly reported accounts from my credit file.

  

  Business Response

  Date: 04/05/2025

  Our records indicate the account has been disputed. IC System has reasonably determined that the dispute is frivolous or irrelevant because it was submitted by or prepared by or submitted on a form provided to the consumer by a credit repair organization. ** will send its response directly to the consumer within 30 days.