ComplaintsforIC System, Inc.

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Initial Complaint
07/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a call from this company asking to speak to my son. I simply asked the caller to repeat what company she was calling from, as I did not recognize the name. She repeated it for me, and then I asked what the matter of the call was for. My son is special needs, and has a cognitive delay. I am his power of attorney and his caregiver. Before I could explain this to her, she abruptly said if she could not speak to him directly, she would end the call, and before I could even get a work out, she hung up. This is not only rude, but it also is a waste of my time as well as the time of the company, and does nothing to resolve whatever the issue is that she was calling for in the first place.
Business response
07/08/2024
IC System appreciates this feedback and regrets that the consumers expectations were not met.
However, this complaint does not contain a complete telephone number and does not contain the name of the person ** was trying to reach. We are unable to investigate this matter without further information.
Additionally, ** needs the appropriate authorization allowing us to release information regarding the account to a third party. Once authorization is received, ** would be happy to discuss the account with the mother of the consumer. Authorization may be faxed to us at ************, or mailed to us at IC System, Inc., *******************************************. To ensure prompt processing include the name of the responsible party (the ** reference number if known).
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This collection from I.C. SYSTEM, INC was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 04/29/2024 for 166300XXX with account numbers starting with **************** remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.
Business response
07/03/2024
IC System acted in compliance with all applicable laws. We have ceased communication as requested. IC emailed a response to the consumer on 6/28/24.
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/25/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******* Communications, i do not have a contract with I.C SYSTEMS. they did not provide me with the original contract as requested.
Customer response
06/25/2024
I was not aware of a validation letter, I dont know who charter communications is, and I dont know who I.C SYSTEMS is either, so therefore I dont know why they believe I owe them money?
Business response
06/27/2024
The information in this complaint indicates it is a generic dispute. Additionally, this complaint does not contain sufficient information to allow IC System to identify the account in our system. For IC to investigate a complaint the consumer must provide the following information.
Consumer first and last name
Consumer address
Consumer Telephone number
Creditor Name (if known)
Full or partial account number at issue
If additionally identifying information is provided, we will continue our investigation.
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pay this collection company to pay off a collection and take care of a few other things on the credit. And they're trying to charge me for another month's fee. But yet I have not received a report for the 1st month that I've already paid 370 plus dollarbefore. And then tells me that I can't cancel my subscription. Now cause if I do I won't get that report at all.
Business response
06/24/2024
We want to resolve this matter. However, this complaint does not contain sufficient information to allow IC System to identify the related account in our system.
For IC System to be able to locate this account and respond to the dispute the consumer will need to provide the following information:
Complete consumer address
Complete consumer telephone number
Full or partial account number appearing on the credit report
Original Creditor name (if known).
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I found out on 6-17-2024 that IC Systems *** had put a bad **** on my credit for a bill they bought from ***** In fact, that **** is actually money **** owes me for a mistake they made when I was stationed in the ** for 3 years. I already paid **** the money IC Systems *** is saying I owe them. My complaint is that they didn't do their research and bought a debt that isn't actually a debt but a credit and now they are ruining my credit with that. They have told me to submit a dispute but then they go and make it unreasonable and a hassle to dispute so people will just leave it alone. Of course I can't afford a lawyer and there is not a lot I can do because they have the ability to say I owe them money.
Business response
06/27/2024
IC System, Inc. is not a debt buyer. IC referred to the creditor for additional information when it learned of this complaint. On or about 6/20/24, this account was recalled. IC discontinued all activity and requested deletion from the credit reporting agencies. We will be sending a letter directly to the consumer.
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with IC System I do not have a contract with IC System, they did not provide me with the original contract as I requested.
Customer response
06/18/2024
I never received a validation letter from I C System.
Business response
06/27/2024
The information in this complaint indicates it is a generic dispute.
Our records show the initial notice was sent to the consumer on 7/28/21. On or about 6/24/24, the original creditor recalled this account. IC discontinued all activity and is mailing a response directly to the consumer.
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with charter communications, I do not have a contract with I c system **** they did not provide me with the original contract as requested.
Customer response
06/17/2024
I am not liable for this debt with charter communications, I do not have a contract with I c system **** they did not provide me with the original contract as requested
Business response
06/24/2024
The information in this complaint indicates it is a generic dispute and/or generated using a form or information. IC has investigated this complaint and mailed its response directly to the consumer.
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/13/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with AT&T.I do not have a contract with IC *********** They did not provide me with the original contract as requested.
Customer response
06/13/2024
******************************

86 *************
********, MA02302
6/11/24

Dear IC Systems,

I am writing in regards to a collection that came up on my credit report on June 10, 2024.It was brought to my attention that this debt involves AT&T. I am disputing this debt because I have no knowledge of this debt. Nor am I liable for this debt because there is no contract between me and your company. You are in violation of the Fair Credit Reporting Act .Please verify this debt as required by the Fair Debt Collection Practice Act with the following.

1)Proof of my contract to pay the original creditor
2)A copy of the final account statement issued by the original creditor
3)A break down of the total amount due , showing principal, interest, and other charges, and
4)For all charges, the date of and the basis of each charge.

I dispute this debt because I do not recognize this debt and do not owe any money to this creditor.I am a responsible consumer , This is an unfamiliar debt to me.If it were indeed valid it would have been paid. I am disputing this debt, therefore you should NOT report it to the credit reporting bureaus, If you have already reported it please notify the credit reporting bureaus that the debt is being disputed or delete the trade line from my credit report.Reporting information that you know to be inaccurate ,or failing to report it correctly violates the Fair Credit Reporting Act.

Aside from verifying the debt, please do NOT contact me about this debt. The Fair Debt Collection Practice Act requires that you honor this request.

Kind regards,
**************************;
Business response
06/23/2024
The account information ********************** furnished to the credit reporting agencies was provided by the original creditor. On or about 6/20/2024, the creditor recalled this account. This account was closed and returned to the original creditor. We have requested deletion from the credit reporting agencies. IC has provided its response directly to the consumer.
Sincerely,
Consumer Affairs
IC System, Inc.
Customer response
07/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
06/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ATT Mobility. I do not have a collection with I.C Systems **** They did not provide me with the original contract as requested. This ATT debt was previously disputed 2 other times within the past 2 years and keeps getting sold to different creditors. I need this to stop, Its stressing me out and I am on the verge of a breakdown.
Customer response
06/17/2024
I never sent or stated that I sent a letter to them. I did state that I never had any type of contract with I.C Systems for the collection they are trying to collect from me. The original ATT Mobility debt was opened by someone other than myself of which I have no clue as to who has done this. Only information that I have is the persons address in another city in *******.
Business response
06/25/2024
IC System, Inc. is not a debt buyer. We have ceased communication on the account as requested. The original creditor was notified of the dispute. On or about 6/21/2024, the original creditor recalled this account and IC discontinued all activity on this account. We have requested deletion from the credit reporting agencies.
Sincerely,
Consumer Affairs
IC System, Inc.
Initial Complaint
06/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with PGE, I do not have a contract with I.C. Systems, **** they did not provide me with the original contract as requested.
Customer response
06/13/2024
the burden of proof falls on the collection agency not the consumer (me) . I find it concerning that IC systems is not complying with legal requests.
I request IC systems provide proof they sent debt validation, as is my legal right. If IC systems cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section
623. (a)(i). This is my last request before I file a formal complaint with the **** and the ****
Business response
06/13/2024
Despite our best efforts we have been able to identify any account in our system that matches the information. We would need the full or partial account number appearing on the consumer's credit report.
Alternately the consumer may call ************ to speak with one of our representatives.
Sincerely,
Consumer Affairs
IC System, Inc., PO Box *****, ************** MN 55164-0378
****************************************************;
Customer response
06/13/2024
I am rejecting this response because:

This is the partial account number that appears on my credit report. I need this removed as soon as possible.
164770XXX
Business response
06/21/2024
Our records show on 6/20/24 the consumer spoke with an IC employee. A settlement and credit reporting was discussed. IC clarified that once the account is paid or settled in full, IC will update the status with the credit reporting agencies, but the information will not be removed. The consumer no longer wanted to discuss the account. When IC received correspondence from the consumer disputing the account, IC properly flagged this account as disputed.
Sincerely,
Consumer Affairs
IC System, Inc.

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