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Business Profile

Sporting Goods Manufacturers

Killer Instinct Crossbows

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Killer Instinct Crossbows's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a fatal x crossbow by killer instinct. This is my 7th crossbow that I've purchased from them. When I received my fatal x crossbow i noticed it didn't have any string stoppers which stop the string from over flexing past the neutral position. Well after I noticed that I started to do a ton more research and found out they do have them available and give them free to some people and others like myself requested approx ***** for them this is a huge safety issue. The fatal x has a much higher limb failure and strings coming off cams than any of their other models. Unfortunately I didn't check a lot of the forums to see just how many have had issues with this. There should be an immediate recall on the fatalx and provide the string stoppers free of charge. Someone is going to get seriously hurt.

      Business Response

      Date: 04/17/2025

      Dear *******,
      Thank you for reaching out and for your continued support of Killer Instinct. We appreciate your loyalty as a repeat customer and understand your concern regarding the Fatal X crossbow and its configuration.

      The Fatal X was specifically engineered without string suppressors, as our internal testing concluded that they were not necessary for the core performance and safety of the design. That said, we do understand that many customers prefer the feel and function of string suppressors, particularly for reducing vibration and noise.

      While not included with the crossbow, the string suppressor kit is available as an optional accessory for customers looking to enhance those aspects of their shooting experience. The kit is priced at $29.99, and is available directly through our website or authorized dealers.

      We take all product feedback seriously and are constantly monitoring customer experiences and performance reports to ensure our products meet the high standards expected of the Killer Instinct brand. At this time, there has been no recall issued for the Fatal X, and it remains safe to use as intended when properly assembled and maintained.
      We greatly appreciate your input and are committed to helping you get the best experience possible with your gear.
      Sincerely,
      Killer Instinct

      Customer Answer

      Date: 04/17/2025

       I am rejecting this response because:

      There are many that were sent to social media influencers that had them on them. There are at least 20 other videos with the string stoppers on them. This is bait and switch and creating a favorable review for sales when In all actuality they should all have them for safety.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased crossbow with a flawed bow string, the bow string snapped and severely damaged cross bow. The company stated that I improperly used it and wants ****** to repair . The bow was flawed from the day I received it .

      Business Response

      Date: 04/21/2025

       

      Hi *****,
      Thank you for your message and for providing your perspective on the issue.
      We understand your concern and take all reports of potential product flaws seriously. After reviewing your case and having our bow technicians inspect the damage, it was determined that the incident was caused by a mis-nocked bolt. This type of misfire can lead to significant damage and is categorized as user error under our warranty policy.

      While the bow was registered for warranty, our policy explicitly states that damage resulting from dry-firing, mis-firing, or improper use is not covered. The damage sustained does not indicate a flaw in the bow string or a manufacturing defect, but rather the result of the bolt not being properly seated before firing.
      As a resolution, we offered a repair service for $225.00. Since this is outside of warranty coverage, the repair would need to be completed at your expense. If you choose not to proceed with the repair, the bow will be returned to you in its current, unrepaired condition.

      We appreciate your understanding and have also provided this information in response to your Better Business Bureau inquiry. Should you have any further questions or wish to move forward with the repair, please dont hesitate to reach out.
      Best regards,

      KI Team

       

       

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive taken it back 2 times once for split where the screws go in on the front of the bow the dealer told me they put to much lock tight then I took it back again because it wouldnt let me put an arrow in it I cant and now after all my time I have spent sighting it and arrows and broad heads and running back and forth its locked up again

      Business Response

      Date: 01/21/2025

      Greetings,

      To better assist you in this matter, please email the information below to ********************************** : 

      Name 
      Address 
      Phone number
      Serial number on the bow
      Pictures of the damaged bow
      Brief description of what happened 
      Thanks! 

      Kendra 
      Customer Service Manager

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Bow for deer season in 2023. I was sighting it in and only fired it a couple of times when the cable broke damaging the bow. There was a lengthy process, and the company sent me a replacement from the factory in February of 2024. Deer season was over, so I didn't get it out until this season in October of 2024. I was trying to site it in, and the exact same thing happened!! I have filed numerous claims trying to get the company to respond and they will not. I have several claim numbers for the same problem and have not been contacted at all other than automated service. I have been trying since October to resolve this issue. I paid a lot of money for a bow two seasons ago and have not been able to use it at all when hunting. At this point I do not feel confident using their product and could have been seriously injured. I would like my money back if possible, This bow was brand new, and I should be entitled to a refund. Their customer service is nonexistent and it seems impossible to talk to an actual person. I have been way more than patient and work hard for my money. I as a consumer who does things right would like and deserve the appropriate refund since they have offered no solution. Thank You ******* ******* **********************

      Business Response

      Date: 12/23/2024

      Greetings,

       

      To better assist you in this matter, please email the information below to ********************************** : 

       

      Name 

      Address 

      Phone number

      Serial number on the bow

      Pictures of the damaged bow

      Brief description of what happened 

      Thanks! 

       

      Kendra 

      Customer Service Manager

    • Initial Complaint

      Date:11/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7-10-23 I purchased the ************** crossbow from Killer Instinct. Prior to my purchase I had email communication with them raising the limb breakage issue. They acknowledged the issue and placed blame on user error and using bolts aka arrows that are too light. Oddly they include underrated bolts with their bows. I accepted their answer and bought heavier bolts with my purchase to avoid damage and I have used and stored the bow with the upmost care, exceeding proper standards. I called them 10-13-24 when my bow started to crack. I demanded a refund because it was now clear they are intentionally selling unsafe bows. Their marketing has flooded the market and their warranty does not make the bow safe. It sets the user up for a second failure. These bows are causing not only harm to users but also to animals that get wounded instead of ethically harvested.

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The crossbows that this company makes are horrible. They break and fall apart. They can and have caused serious injuries to people. I have seen so many complaints online and on ******** groups about this. I cannot believe that there is not a class action lawsuit yet. My limbs on my bow have broke 2 times in less than two years.

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Vital X crossbow from ******************** on 10-30-2024. Received on 11-1-2024. Took out of box on 11-2-2024. I put bow together and started the sighting on process. Now has an issue I have never experienced. Something with the timing of the limbs. Contacted bow tech at ************ and he agreed. Advised me this was a warranty issue and to contact Killer Instinct. I have held on the phone waiting to talk to someone for a total of 4 hours combined throughout my 9 attempts calling. I have submitted 5 separate forms through their website with no response other than a generic computer generated reply. I need help. The bow package was $349.99. Regular retail was $499.99. I have zero faith in this crossbow. Also have zero faith I will get a reply from Killer Instinct. This is probably my 6th crossbow over the years. By far worst purchase and no customer support.

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My crossbow has a lifetime warranty on it and I have been trying to get a hold of them for the cracks in the limbs and that I cant use it until they are fixed. However I cant get a hold of them on the phone and I have sent several emails and havent received any response back other than computer generated messages

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a crossbow from Killer instinct in 2023 and registered it with them. I had several issues with it one in 2023 and again in 2024. I was asked to return the crossbow and Killer Instinct said they would replace it with a new one. After waiting for two weeks I never received it. I have reached out to them via emails about eight times and they returned two of them stating they would ship my bow. I never received it and I have spent over 11 hours waiting on hold for the next customer service representative with no luck. Im unable to use a compound bow due to shoulder surgery. At this point Im very disappointed with since all I want to do is archery ****. Im hoping that BBB can help resolve this issue. Thank you ***** ****

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my Killer Instinct SWAT crossbow from an authorized Killer Instinct retailer. I've had problems with it that are covered by the lifetime warranty but I am completely unable to get any support from the company. I have a ticket open with them through their online system and nobody calls me back. My crossbow has been rendered dangerous as I could still use it but doing so would risk my safety. The part that is broken should be covered under the lifetime warranty of the product. I need support. The company has my name and contact information available on the ticket I opened. Ticket number 3154 on Oct.17 2024.

    Killer Instinct Crossbows is NOT a BBB Accredited Business.

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