We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Document Scanning Services

Blue Leaf Book Scanning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Scanning Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a book scanning services online with "Blue Leaf Book Scanning on May 6, 2025. For a price of $163.49 (paid by credit card) they offered to convert the print version of my book into various digital formats without destroying the book and issued me Order#: 27133-140644. I mailed a copy of my book with a copy of the receipt inserted as directed on the same day (5/06/2025) using **** (Tracking#: 9534 9104 7127 5126 6550 64). On May 21, 2025, I received an email from the company notifying me that they have received my book and asked me to allow 8-12 business days. It is now more than the allotted time for the delivery of my order, and I am not getting any response by phone or email about the status of my order. Concerned about the numerous complaints against company I am left with no other choice but to file for a refund of $163.49 plus the return of my book.

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order made for non Destructive Scanning on behalf of a client for $361.50 on March 20th, 2025.Confirmation of books received email sent to us on March 28th claiming 8 to 12 business days for non destructive scanning. It is now June 2, we have called and emailed and texted multiple times and received no response. No scans. And my client's property has not been returned. I'm suspecting at this point that the man working out of his house is a thief. And since my assistant was new she didn't keep the inventory of books or the original receipt because the instructions were to put it in the box. So, now I am going to have to go back to my client for a list of the books they gave her to ***** their value before I take him to court not only for the cost of his services and the loss of property but also the loss of income for my company and his by this massive slowdown to our pipeline.

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Morning, this issued was resolved, after numerious attempts, book was returned and money was refunded

  • Initial Complaint

    Date:04/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I just received the product, so the matter is resolved. Thank you!!

  • Initial Complaint

    Date:01/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hello 

    I believe your message it spurred them to reach out to me and return my book. Thank you for the help! 

    *****

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did receive (finally) a response from *** ******** at Blue Leaf.  He sent my order back by e-mail on 12/20 but he sent it to an incorrect e-mail address.  That's strange since the confirmation I got when I placed the order was received with the correct e-mail.

    Business Response

    Date: 01/07/2025

    The book for this order was received on 12/9.  On 12/19 we received 2 emails requesting an update.

    On 12/20 we sent an email containing the files for his order.  Since we delivered the files we felt no other contact was necessary.

    We did not here again until 11:58 today (1/7/25).  Before we could investigate and respond the client decide to file a complaint with BBB.

    We contacted the customer and forwarded the original email containing the link.

    Customer Answer

    Date: 01/08/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    *** *****

    Customer Answer

    Date: 01/08/2025

    I am still waiting for my original book to be returned.  But I have received the scan that I ordered.

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the same time that I contacted your agency, I also filed a complaint with the **************************************** An agent from that office contacted Blue Leaf Book Scanning. Blue Leaf Book Scanning ignored the original contact, but when the agent reached out a second time, Blue Leaf Book Scanning did respond and at the same time they sent my books back to me. So in the end, after two inquiries by the **********************************, and more than three months late, I did receive my books back. I did receive the scan also so my order is complete. n service is an essential component of the contract between us. The books I sent are valuable and I need to get them back. The issue is not with the delivery of the scans but the fact that I have not received my books back.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to thank the Better Business Bureaus office for all your help and assistance in this complaint!!!  Because of your help, I was contacted by the owner of the company by email and he returned my family book with a refund.  I am so grateful to your office for all your help and your prompt actions.  This book is so meaningful to my family and I again am so thankful to you for all the help from your office.

    V/r
    ******* *********returned.

  • Initial Complaint

    Date:11/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a scanning order from vendor. I mailed them a book as well as receipt of payment and received acknowledgement that the service would be completed in 5-9 days. I have never received my scan. I have contacted the business a few times and received no reply back. To date I have not received anything.

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 27th, 2024 I paid Blue Leaf Scanning $78.56 through ****** (see attached receipts) for non-destructive book scanning of a single book with 288 pages in color. I then shipped the book to Blue Leaf Scanning via USPS Priority Mail (tracking #**********************). The book was delivered to Blue Leaf Scanning on September 30th, 2024 (see attached tracking). I received an email from Blue Leaf Scanning on October 1st, 2024 stating that the book was received (see attached email). The email stated that the book scanning should complete within 8-12 business days, which would mean finishing the job between October 10-16. I never heard back from Blue Leaf Book scanning.

    I have tried using the "contact us" form on the Blue Leaf book scanning website 10 days ago inquiring to my order and never got a response. I tried directly emailing Blue Leaf book scanning yesterday and received no response. I tried calling Blue Leaf book scanning multiple times over the last few days, and left a voicemail, but received no response.

    This book is a family heirloom and it would be an extremely huge sentimental loss to not get the book back. I ordered non-destructive book scanning so that the book would be returned in addition to receiving a downloadable PDF of the book. I have not received the downloadable PDF, and I have not received the book back.

This business is not BBB accredited.

revoked BBB accredited business seal

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Read more

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.