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Find a Location

Branson's Nantucket has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBranson's Nantucket

    Timeshare Companies

    Current Alerts For This Business

    Pattern of Complaint:

    Better Business Bureau is advising consumers to use caution when considering doing business with Branson's Nantucket.  BBB has received a pattern of consumer complaints alleging failure to cancel a contract, failure to issue refunds, misleading sales presentation and poor customer service.

    Alert:
    Branson's Nantucket is affiliated with Lifetime Destinations.  The companies have different addresses and phone numbers.  BBB maintains a separate business profile on Lifetime Destinations which can be found by clicking the following link:

    https://www.bbb.org/us/mo/ozark/profile/hospitality/lifetime-destinations-llc-0734-1000041824

    At-a-glance

    Customer Reviews

    1.32/5stars

    Average of 69 Customer Reviews

    Customer Complaints

    171 complaints closed in last 3 years

    65 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    90 Nautical Mile Dr Ste A, Branson, MO 65616-9617
    BBB File Opened:
    8/28/2009
    Years in Business:
    15
    Business Started:
    9/26/2008
    Business Started Locally:
    9/26/2008
    Business Incorporated:
    9/26/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Kevin Knasel, Owner
    • Chris Andrews, Director of Marketing
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Timeshares

    Customer Complaints

    171 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/02/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    We didn&#**;t come down here to get out of the contract. We weren&#**;t able to use it in different parts of the country. The rep wants us to go to a trust and pay additional money for this. Originally it was over $14,000 and to go to the trust was additional money. He said it would cost $89,000 to get out of the contract. We told him No. We were grandfathered from Lori&#**;s family&#**;s timeshare. There was a guarantee that it would not be a problem to get out of it. They told us the maintenance fees would never go up but they have another fee called Assessment Fee. **** kept the paperwork and the piece of paper they showed us was different from the original. The timeshare that was given to us was Wyndham. We would like at least half of our money back.
    Read More

    Customer Reviews

    69 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael M

    1 star

    07/05/2024

    Went and sat through their 3 hour presentation. After they presented us with contracts I asked if we could discuss it in private so they put us in an office. It was then that I looked them up on the on the Better Business Bureau and everything they promised me people were promised the same thing . Never delivered on those promises. So we told them no and asked for our free gifts. The salesman, who was really friendly and tried to be helpful then turn real mean and nasty once we told him no he kept pressuring us wanting to know what the real reason was because he didnt believe what we were telling him so it got pretty heated in there and and then he asked us to wait and he left and they sent another guy in we told him what it happened and then he said before you leave I want you to look at this last proposal so we had to sit there and look at his proposal and we told him no and hes finally like just go out the door here go to the back and youll get your gifts They basically kicked us out of there. They did give us our gifts. We feel so lucky that we were able to look this up on the Better Business Bureau website before we made a decision. I feel sorry for the people that have been scammed by these guys, but something needs to be done because this is not right their shady business and high pressure tactics need to be stopped. Please anyone reading this dont fall for their decietful behavior.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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