ComplaintsforBranson's Nantucket

• Initial Complaint

  08/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I visited *******, ** 7/2-7/5 and was somehow signed up for an credit card that I received but have not activated or used. I contacted customer service for more information and to cancel this card and was told I owed $2,020. I do not understand how I owe any money on this card as it has not even been activated and I never signed anything for it or authorized anyone to run my credit and sign me up for a credit card. **************** states I must make payments on this debt but ******************** does not even have it their system that I purchased a timeshare. The date I went to the orientation for the timeshare was 7/3.

  Business response

  08/24/2024

  We responded to our customer's concerns in a letter on August 24, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  08/26/2024

  Good afternoon. Since we last communicated, I have received two calls as it relates to Branson vacation. The first call was from phone number. *****=******** on 8/21/24 at 12:45 PM. The employee states" you have not used your vacation packet to go to any place you like" " I can give you a longer stay". I explained to the employee that I do not want anything that she was offering, and please stop calling me.

  I received a call this morning from phone number **************, I spoke with a Ms. ****** this morning 8/26/24 at 11:30 am. **************** states " Good morning **************, I see that you have not used your vacation, I would like to offer you an upgrade". My response to **************** was " I do not wont your vacation, I has told you this before, I do not wont it.

  Business response

  09/04/2024

  We responded to our customer's concerns in a letter on August 24, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  09/05/2024

  Complaint: 22146603
  
  I have reviewed the business' response and am rejecting it because: I have not received a letter or response on how to clear my complaint ID: ********.
  
  
  
  Sincerely,
  
  ***************************

  Business response

  09/09/2024

  Our records shows that it was delivered on August 29, 2024 to the address we have on file.

  
  

  I am more than happy to send her another copy should she request it.

  Customer response

  09/09/2024

  Please re- send the document that, you say you sent. I have several mailboxes connected to the building, we use an outside box shared by several residents, so if you send something you may want to send, so that I can sign for it. A lot of mail gets delivered to the wrong mailbox and I will not receive it, and have no way of knowing that something was sent to me. Enjoy your day.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This letter is to formally file a complaint against Branson's Nantucket regarding their misleading sales practices and their refusal to cooperate in terminating our timeshare membership. We became members of Branson's Nantucket in 2021, but have not been able to utilize the timeshare due to a combination of factors, including the ongoing COVID-19 pandemic, rising inflation, and my wife's visual impairment which makes travel increasingly difficult. During the initial sales presentation, Branson's Nantucket representatives painted a picture-perfect vision of the timeshare experience, but this has proven to be deeply misleading. We were never informed about the mortgage payment or the maintenance fees associated with the membership. This lack of transparency has made the timeshare financially unsustainable for us, especially given our current financial hardship. My husband's income has ceased, and I am on disability. We have informed Branson's Nantucket about our circumstances and our desire to terminate the membership, but they have shown no concern for our situation. Their recent settlement offer of $3,500 is completely unaffordable for us, especially considering we have already paid $2,800. We believe that Branson's Nantucket has a responsibility to address the misrepresentations made during the sales presentation and to work with us to find a fair solution. We are requesting the Better Business Bureau's assistance in resolving this issue. We would like to be released from the timeshare contract without having to pay any further fees. We are confident that Branson's Nantucket has the power to grant our request for termination and we will continue to pursue this through whatever channels necessary. Thank you for your time and attention to this matter.

  Business response

  08/20/2024

  We responded to our customer's concerns in a letter on August 20, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  08/29/2024

  I haven't received the letter they mentioned.

  Business response

  09/04/2024

  Our office has put another copy of the letter in the mail to be sent to the address on file.

  The tracking number for the letter is 9589 0710 5270 0720 4296 38

   

  Do not post this to the website.

  Customer response

  09/06/2024

  Complaint: 22143200
  
  I have reviewed the business' response and am rejecting it because:
  
  We haven't received it until now.
  
  Sincerely,
  
  *********************

  Customer response

  09/18/2024

  I am writing in response to a recent letter I received from Nantucket regarding my ongoing complaint. Despite several attempts to resolve the matter, their response did not provide any meaningful resolution. Instead, they are demanding a $3,000 fee for the transfer of my vacation interest, which I find both unreasonable and unbelievable, given the circumstances.

  As I have previously communicated, I am facing significant financial hardships, and this additional fee only exacerbates the situation. Nantucket's lack of flexibility and unwillingness to offer a fair solution is deeply disappointing and does not align with the expectations I had for resolving this issue amicably.

  I respectfully urge the BBB to review this matter and assist in facilitating a resolution that is more reasonable and considerate of my current financial situation.
  Thank you for your attention and assistance.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We purchased at ****************************** on July 5, 2024 and after further thought on July 19, 2024 we approached them regarding cancelling the contract and refunding us our down payment of $799.00. We tried numerous times to call them but no one ever answered and we had to resort to emailing them. As of today we still do not have any paperwork in our hands that says the contract was cancelled, that no further payments will be taken and that our $799.00 will be refunded. Unfortunately, it looks like other people have been scammed with them as well. Please help us. Thank you.

  Business response

  08/16/2024

  We responded to our customer's concerns in a letter on August 16, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Were trying to cancel our timeshare contract with bransons nantucket but weve been met with endless obstacles. Weve made multiple attempts to contact their company, including a formal letter sent over a month ago, weve received zero response. This lack of communication is incredibly unprofessional and unacceptable, especially give the concerns weve laid out in our communications to them. We are facing serious financial issues due to unexpected family health crises, made worse by the exorbitant fees paid to them that we were NOT led to expect when we signed up. We've tried repeatedly to update our payment information and correct outstanding balances, but our calls and emails have gone unanswered, and we just feel incredibly disrespected as customers.Its even frustrating that we feel forced to file this complaint just to get a response from the company thats profited off of us and put us in this situation. What were asking for is pretty straightforward, we expect immediate confirmation of the cancellation of our contract and a full refund of all fees paid. We hope theyll finally take this complaint seriously and assist us in resolving this matter.

  Business response

  08/05/2024

  We responded to our customer's concerns in a letter on August 5, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are writing to report our experience with Branson Nantucket regarding their failure to respond to our emails and letters. Our concern involves the immediate cancellation of our timeshare agreement and a full refund of over $58,000. Upon purchase, Branson Nantucket assured us we were not buying a timeshare or a perpetual arrangement. However, subsequent interactions contradicted these assertions, revealing deeply concerning practices. Under duress, we were coerced into payments exceeding $19,000 under misleading pretenses. The promise of ownership turned into a financial burden. Our attempts to utilize this service were met with unrealistic booking notices, rendering it unusable. The financial strain, sales tactics, and obligations imposed are unethical and causing significant distress. We demand the immediate cancellation of our timeshare agreement and a full refund, including any interest or charges. This serves as a formal complaint, and we expect a prompt response outlining a resolution.

  Business response

  07/31/2024

  We responded to our customer's concerns in a letter on July 31, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My disabled granddaughter, whom i have guardianship of went into Nantucket 6/3/24 to get tickets for half price. A man named ********************* told us we had a meeting and then he would take us on a van to look at a place to stay in. We stayed at the room and didn't like it. He kept coercing me and brought in another man. He kept asking me for my debit card and kept interrogating me. I was tired, confused, and they kept both of us for approximately 8:30 until 3:00. We had no lunch and I feel as if I was tricked into signing a contract for a time share. I informed them that my daughter draws social security and I am her guardian and they also had her sign the contract, stating it was only to stay in a free room. I found out later it was because she would take over once I am deceased. I am 81 years old and my friend who is a social worker is helping me write this. On 6/5/24 I went in to cancel and he ignored me. He kept coercing us again and he never gave us a chance to cancel. I sent a certified letter within 10 days stating I wanted to cancel. They did receive this letter. I attempted to call many times and nobody would take my calls. I traveled to ******* on 6/21/24 and asked a friend of mine, ************************* to go into Nantucket with me. He talked to *********************** at Nantucket and she stated the contract was cancelled as of that day, 6/21/24. She gave us a form that said "pending cancel". I switched my debit card just in case. Nantucket is continually calling me stating they want money, the first bill is ****** plus ****** for insurance and assessment and they also want ****** a month. The total payment was more than ******.

  Business response

  08/09/2024

  I have attached the refund receipt confirming that the proper refund was issued on 6/21/24 prior to the complaint being filed to your office.

  Business response

  08/24/2024

  We responded to our customer's concerns in a letter on August 24, 2024. To protect our customers’ privacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchase a time-share. I am not able to use it when I want to. I continue to get some form of upcharges on my account without my consent. They have change my ownership to lease. I was told that we owe $2000 club due charges for no reason. I was told we could lease out the Condo. I lease out the Condo in May and September for undermine amount set by the Condo Associate that I was told would be given to me. Fees continue to go up each month for no reason.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In our sales presentation, we were told that maintenance fees would be $800 and would never go up. That turned out to be false. During a follow-up meeting on how to use our points, we learned that maintenance fees will increase, and they will also start charging assessment fees.We were also informed that when we pass away, our kids would inherit the timeshare along with the maintenance fees. (Again, at the second meeting) I don't want my children to be burdened with something they didnt buy. If maintenance fees keep rising, we wont be able to afford them. I feel overwhelmed and tricked into buying something that will put us in debt rather than bring joy.How much training do Branson employees receive in deceptive sales tactics? If Branson doesnt support this behavior, how many salespeople, managers, or general managers have faced consequences after we reported these lies?

  Business response

  07/12/2024

  We responded to our customer's concerns in a letter on July 12, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am submitting this complaint because I have tried to relinquish my ownership with this company and the only option they said I have is to try and sell the timeshare on my own. I do not feel this to be fair considering my circumstances. I have not been able to use this ownership in the 5 years I have had it. I am trying to give the timeshare back because I was misled into purchasing it and it hasnt been what I agreed to pay for. They told me that this would be a great financial investment that would increase in value. I have been lied to and I do not wish to continue owning something I cant use. This timeshare is just a huge waste of money, not the promised investment I was told I would be getting. I asked for my concerns to be sent to a member of their management and I got a two sentence response from their ********************************** email stating: At this time the only option that would be available is to sell on your own. If you have further questions you can email or call us at **************. Not helpful at all.

  Business response

  07/12/2024

  We responded to our customer's concerns in a letter on July 12, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer response

  07/25/2024

  My name is *****************************. I appreciate you taking the time to review my concerns and follow up with me. While I appreciate your response, I am not in need of an explanation of how to make the most of my ownership with you all. I am not interested in keeping this timeshare and need your help with relinquishing the ownership back to your company. This is not a misunderstanding or a breakdown of communication, as you suggest it to be. I was told by your representatives that this would be a great financial investment and that it would increase in value. If this is not the case, why are they allowed to say these things, and present the timeshare in that way? Should what they are saying to a potential buyer, not be the same information outlined in the agreements you have us sign? Why is what I was told, different from what was in the agreement?After being pressured into purchasing the timeshare, I signed the agreement with the impression that what was told to me was accurate and reflected as such in the agreement. It seems unfair to a consumer to be lied to, especially regarding financial matters.

  I have owned this timeshare for five years and have not been able to use it, and it is clear that I will not receive the financial benefits that I was promised. I had no way of knowing that within the 5 days you say I was allowed to cancel. So, how can we solve this? I dont want the timeshare. It is a burden to me and I was deceived into buying it. I would like your company to recognize that a mistake or intentional misrepresentation occurred when I purchased this, and correct it. Allow me to give this back to your company, and return my money.

  Thanks,

  *****************************

  Business response

  08/02/2024

  We responded to our customer's concerns in a letter on August 2, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We didn&#**;t come down here to get out of the contract. We weren&#**;t able to use it in different parts of the country. The rep wants us to go to a trust and pay additional money for this. Originally it was over $14,000 and to go to the trust was additional money. He said it would cost $89,000 to get out of the contract. We told him No. We were grandfathered from Lori&#**;s family&#**;s timeshare. There was a guarantee that it would not be a problem to get out of it. They told us the maintenance fees would never go up but they have another fee called Assessment Fee. **** kept the paperwork and the piece of paper they showed us was different from the original. The timeshare that was given to us was Wyndham. We would like at least half of our money back.

  Business response

  07/03/2024

  We responded to our customer's concerns in a letter on July 3, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩