Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medical & Travel LimitationsDue to serious health issues, including a diagnosis of heart disease, cardiovascular disease, and congestive heart failure (following a six-way bypass surgery), as well as my wifes condition involving late-stage cancer of the spleen with a limited life expectancy, we are no longer able to travel. Our intention to enjoy the timeshare during our retirement years has not materialized, and with these health concerns, travel is no longer realistic for us.Misrepresentation and Lack of AccessWe were initially told by representatives, including **** *****, that we would have the ability to rent out or sell the timeshare back to Nantucket upon completing upgrades and reaching a zero balance. This turned out to be false. After upgrading, we were told different information and left with no viable ******* one instance, I was encouraged to attend an upgrade presentation that was said to last 90 minutes but instead lasted over 4 hours. I was told that if I listed only myself on the paperwork, my wife and family would not be financially responsibleanother statement that turned out to be untrue. I felt pressured to upgrade, and the process was rushed and unclear.Broken Promises and Deceptive PracticesDespite being told that we could travel with flexibility, we found vacation booking nearly impossible, even when we were able to travel. Availability was so limited that we often had to settle for locations or dates we didnt want. We also discovered that some units remained open during our visits, seemingly blocked for purposes other than owner **************** HardshipWe are now unable to make any payments due to the combined impact of our medical and financial burdens. What was presented to us as a joyful retirement opportunity has instead become a source of stress, fear, and ongoing debt.

  Business Response

  Date: 04/25/2025

  We responded to our customers concerns in a letter on April 25, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing Branson Nantuckets Pathfinder package for $2020 on August 2, 2024, we have stayed at Bransons Nantucket twice now in the past 3 weeks. Our first stay March *****, 2025 We booked a 2 bedroom room, the first night issues with the ac/heater units. The second day they quit working. called maintenance to come fix it and they didnt have the proper parts, instead brought back two old space heaters, one of which was metal, covered in dust and old paint, and couldve seriously harmed my toddler. Checked out the next day and couldnt speak to a manager about this issue further, let that go.Second stay April 1-3, 2025 Booked a one bedroom unit for 2 Nights. Checked out and made it back home to receive a phone call from a supervisor, I believe her name was Summer, where she stated they found evidence of a pet in our room and would be charging us the pet fee. They falsely accused us of having a pet in the room because they found a yellow stain on a blanket on the floor, did not ask us about it, did not investigate it any further than taking pictures and calling us to tell us they would charge us. Explained our toddler had spilled sunny d on the blanket the morning we were checking out. Called back Friday April 4, 2025 and spoke with another supervisor/manager named *******. She stated there was spots on the blanket, pillow, and carpet this time, different from just the blanket during the initial call, and stated they would investigate. We requested the photos of the damage in question, would not provide them. Conversation escalates as she attempted to talk over my fiancee upon which ******* states they arent going to charge us, have a nice day and then hung up on us. This whole experience at ******* Nantucket has left us very dissatisfied and we dont even want to continue to stay at a resort that falsely accuses their customers of having pets and puts fire hazard space heaters in their units. We want our money back for the s***** experiences weve had.

  Business Response

  Date: 04/11/2025

  We responded to our customer's concerns in a letter on April 11, 2025. To protect our customer's privacy. We are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communication with the company has been a nightmare. We were sold a points system that would provide flexibility for travel to various destinations. However, utilizing these points has been virtually impossible. We have ****** points and according to the sales pitch, should equate to approximately three weeks annually. The app states we have no points available, and even our supposed "bonus points" are nowhere to be found. Multiple attempts to contact owner services have gone unanswered, as calls consistently go to voicemail with no follow-up. This lack of support and transparency is unacceptable. The financial terms of the timeshare were misrepresented. We inquired about financing options and were falsely assured that lending would be done through Lending Tree, via refinancing as a signature loan with monthly payments of $150. Once committed, our actual monthly payment is $400, and quotes for refinancing have reached outrageous rates of 18-20% interest, resulting in payments of $700/month. LendingTree never even pulled our credit, confirming that Branson's Nantucket's sales representatives lied and falsified the financial impact of the agreement. We have invested thousands of dollars, including a $3,000 down payment, high monthly loan payments, plus taxes and fees, without receiving any value or benefit for these expenses. Their suggestion that we figure out how to sell the timeshare ourselves by contacting a realtor is utterly absurd. This is their responsibility, not ours. The continued lack of accountability and refusal to offer solutions demonstrates a complete failure to honor their commitments. We are demanding immediate action to rectify this situation. Branson's Nantucket must allow us to terminate this membership and refund the initial down payment as well as all payments made.

  Business Response

  Date: 03/26/2025

  We responded to our customers concerns in a letter on March 26, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We thought that what we were purchasing was not what we purchased in Sept. 2024. In January 2025, we went for a meeting but it wasn&#**;t how to use the membership but to upsell us and giving us information we weren&#**;t told to get us to sign the contract and require additional expenses to us forever. They told us that there is no way we are getting out of this contract. We wish to cancel contract and to receive a full refund.

  Business Response

  Date: 02/26/2025

  We responded to our customers concerns in a letter on February 26, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer Answer

  Date: 02/28/2025

  I am waiting to receive their response letter to review before making a decision. Please keep this case open and active you have received my decision as to how I wish to proceed. 

   

  Thanking you 

  Getald McCabe 

  Customer Answer

  Date: 03/03/2025

  I wanted to make you aware that we have not yet received any letter yet from Branson's Nantucket.  Our mail was delivered today, 3/3/2025 but there was no letter.  I will keep you advised.

   

  Thanking you,

   

  ****** ******

  Customer Answer

  Date: 03/05/2025

  As of today 3/4/2025 we have not received ant letter or communication from Branson's Nantucket.  Based on how they have never returned any of my requests to be contacted I am questioning if they actually created a reply letter and mailed it.  

   

  Thanking you,

   

  ****** ******, Jr.

  Customer Answer

  Date: 03/05/2025

  Complaint: 22926519
  
  I have reviewed the business' response and am rejecting it because as I stated we have never received any communication or letter from Branson's Nantucket.
  
  
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/05/2025

  I just realized this information was never attached to our complaint.  I'm sorry I missed attaching it before.

   

  Thanking you,

   

  ****** ******

   

  Customer Answer

  Date: 03/06/2025

  Today I received this letter by registered mail.  From my understanding of it, it informs me that I signed and agreed to the contract.  I give an contact email of ****** ******** at **********************************************************.  I have also filed a complaint with MO ************************* Complaint CC-2025-02-****** which I'm sending this letter to also.  Based on the we were misled, deceived and lied to prior to signing the contract, we can not accept this letter as any settlement.

  Customer Answer

  Date: 03/18/2025

  We appreciate you looking into this. If they would have been totally transparent and told us there were annual additional costs of a undisclosed value prior to us signing the contract we would have not signed their contract.  After finding this out we now know that other people have been deceived and lied to by them. It's very sad how this business can continue to operate and deceive people. I wish we would have taked a voice recorder with us to the sales meeting and told them we wanted to record what they told us.  We know they would'nt agree to this making up a lame excuse, but at  least we would'nt have been scamed by them. 

  Business Response

  Date: 03/19/2025

  Our office has a call scheduled with Mr. ****** tomorrow at 2pm to discuss his account.

  Customer Answer

  Date: 03/19/2025

  I will add to this reply after I have discussed this tomorrow with ****** ********.

  Customer Answer

  Date: 03/20/2025

  I spoke with ****** ******** today and asked if they would refund our money less $5,000.00 and cancel out our ownership and contract.  She is sending this request to the Owner of the company and expects to let me know no later than March *******.

  Customer Answer

  Date: 03/26/2025

  I received a call from ****** ******** today.  She has been my contact for Branson Nantucket.  She stated they are offering to cancel our contract and return us 25% of the money we have paid them.  We have agreed to accept this offer.  She will be mailing out the paperwork for us to sign and mail back.

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently address a situation regarding my timeshare contract with Branson Nantucket. Due to unforeseen and challenging circumstances, I find myself unable to maintain this contract any longer.The recent passing of my husband on January 19, 2023, has significantly affected both my emotional well-being and our household finances. The cessation of his social security benefits, which were essential to our income, has left us facing severe financial constraints, making it impossible to continue with the timeshare investment provided by Branson Nantucket.Given these circumstances, I am seeking your assistance in requesting the cancellation of our contract with Branson Nantucket. We are in desperate need of relief from this financial obligation to stabilize our financial situation.I kindly request detailed information on any available options for cancellation or relief from the contract obligations. At 77 years old, I am no longer able to travel, and the financial burden of the timeshare is unsustainable for us.For your convenience, I have included my new mailing address and email below for sending any necessary confirmation or correspondence.Thank you for your immediate attention to this matter. I sincerely hope for a swift resolution that will alleviate our current financial strain.

  Business Response

  Date: 02/03/2025

  We responded to our customer's concerns in an email on February 3, 2025. To protect our customersprivacy. We are not providing you with a copy of our email. Our customers may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/7/24 was purchase date. Mailed letter to ****** contract today 12/9/24. Expect refund of payment due to contract stating information that was not provided during presentation such as additional fees that were not disclosed.

  Business Response

  Date: 12/24/2024

  We responded to our customer's concerns in a letter on December 16, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  Date:11/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** WARNING KEEP AWAY FROM BRANSON NANTUCKET/LIFETIME DESTINATIONS - Aggressive sales tactics that are full of distortions * Date of Transaction - 08/16/2024 * Paid $19,603 for the ability stay in a 2 bedroom property in any of the 3500 destinations.* Commit - We were told that we were making a great investment in a vacation plan - which didn't deliver everything they said it would * Nature of dispute - We were swindled. We thought we were buying the opportunity to stay in a 2 bedroom condo in any of the 3500 destinations.* Branson Nantucket/Lifetime Destinations - attempt to resolve the issue is having us buy the real vacation trust for $80,000

  Business Response

  Date: 11/19/2024

  We responded to our customer's concerns in a letter on November 19, 2024. To protect our customers privacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

  Customer Answer

  Date: 11/19/2024

  Complaint: 22567826
  
  I have reviewed the business' response and am rejecting it because:

  I can't accept their response, because I don't know what their response is from this. Until I receive the letter and read the response this is rejected.

  Since they didn't actually tell me who to call about the tracking number is another reason for rejection.

  It wouldn't surprise me if they just said they sent a letter and they really didn't. 

  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/22/2024

  The tracking number for the letter is 9589 0710 5270 0502 9218 00.  The correspondence will have contact information for the team member assigned to address your concerns should you have any additional questions or comments following your receipt of the letter. 

   

  Please do not post to the website.

  Customer Answer

  Date: 11/22/2024

  Complaint: 22567826
  
  I have reviewed the business' response and am rejecting it because:
  I looked on the **************************** Web site for the tracking number and it said, it didn't have any information on the letter.

  Like I've said until I have the letter in my hand I would like to keep this complaint open.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 12/17/2024

  Good afternoon,
  
  
  Our office has come to a resolution with Mrs. ****** and we are awaiting signed documents be sent to our office.
  
  
  Can you please change the status of this complaint to 'answered' or reopen it?

  Please do not post this to the website.

  Business Response

  Date: 02/26/2025

  We responded to our customers concerns on December 9, 2024. We are not providing you with a copy of the communication. Our customers may use their discretion in sharing our response directly with you.
  

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against Branson's Nantucket regarding my ongoing issue with the cancellation of my timeshare contract (#************). Despite my previous communication, the matter remains unresolved, and I am deeply dissatisfied with the companys ********** stated in my earlier letters, we were misled into purchasing this timeshare through deceptive sales practices. We were promised a no-pressure presentation but were subjected to high-pressure tactics. Additionally, we were assured of access to luxurious accommodations and a free Alaskan cruise, which turned out to be false. The points we were given are virtually worthless, and the fees associated with the timeshare continue to increase, making it clear that this was not the affordable vacation option we were led to believe.The company has offered to settle by canceling the contract and loan, but only if we pay a fee of $2,688.96. This demand is unacceptable. We should not be required to pay to escape a contract that was obtained through fraud and misrepresentation. We cannot afford this fee, and it is unreasonable to expect us to do so when the timeshare was sold under such fraudulent circumstances.Our attempts to resolve this matter directly with Branson's Nantucket have been met with inadequate responses, and the behavior of their representatives has been offensive. We are requesting that our contract be canceled immediately without any fees or penalties, and that all payments made toward this timeshare be refunded.We believe that Bransons Nantucket is acting unethically by demanding payment for the cancellation of a fraudulent contract, and we expect this matter to be resolved promptly. Thank you for your attention to this matter. I look forward to a swift resolution

  Business Response

  Date: 11/19/2024

  We responded to our customer's concerns in a letter on November 19, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  Date:11/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this as a formal complaint against Branson's Nantucket regarding their refusal to cooperate in terminating our vacation plan which is really just a timeshare membership. We became members of Branson's Nantucket in December 2023. They use misleading sales practices and pressure making you feel obligated to purchase at that moment. At the presentation we were told that we would have 10 days to cancel our membership and that Branson Nantucket had first rights of refusal. However when we arrived home and looked over our contract there was only a 5 day window to cancel, which had already lapsed. When we contacted the salesperson about this he said that he told us that it could be as much as 10 days. Also, we were led to believe that we could use our points (******) anytime and anywhere. We can only use our points at ****************************** unless we apply to use them at another resort. And any vacation you would be interested in over 2 days would take about 10 years worth of points when you can only roll over 3 years. That would mean that we would have to upgrade our package to get a vacation. And, we were told that a customer service person would be contacting us to discuss our vacation plan. After I reached out and requested literature about how the points system works I determined that with the package that I was sold there is no way that I could ever go on vacation more that one weekend a year and it would have to be in the off season. Paying nearly $300 a month to be able to vacation for a weekend is not how this was presented. In addition, they immediately wanted a POA membership fee over $600 right after we gave them $2924 down payment and started the monthly payments. On top of that we would be paying double by the end of the note. Throughout this whole ordeal, we have reached out several time to cancel membership, but keep getting the run around. Today I was told that I could sell it myself to an individual, they don't purchase them back.

  Business Response

  Date: 11/05/2024

  We responded to our customer's concerns in a letter on November 5, 2024. To protect our customersprivacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint details our experience and frustrations with the ********* company named Nantucket. Initially, the complainant attended what was supposed to be a brief presentation, which extended to a four-hour session involving multiple representatives and promises of food vouchers and show tickets upon purchase. In a subsequent meeting, intended as an update, the complainant felt pressured into upgrading their ownership, with the lure of annual rental return payments of around $3,500, which never materialized. Despite being told they could access units anytime, attempts to reserve were met with unavailability. Additionally, some amenities were not operational during visits, leading to disappointment. The complainant's family, particularly their children, are disinterested in visiting due to broken promises, making the experience more stressful than relaxing. The complainant seeks to cancel the timeshare contract, citing increasing financial burdens and dissatisfaction with the service.

  Business Response

  Date: 10/30/2024

  We responded to our customer's concerns in a letter on October 30, 2024. To protect our customers privacy. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you. The tracking number is available to the customer by request.