Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date was 11/19/2024. I purchased two items totaling $395.03. One of the items is a Limited-Edition Cold Steel AD-10 ***** edition knife. The box the item arrived in is in very poor condition. I used their chat support feature and was connected with ****** who was condescending almost right way and stated they do not sell collectable items and that the item isn't damaged if the box is the only part damaged. When it comes to a limited-edition item the box is a very important piece of holding its value and potentially appreciated over time. There are only 1000 of these knives produced. I tried to explain this to him and his response was to ask me if the knife was damaged and then stated they do not warranty boxes. I asked him to ship me a replacement and that I would ship this one back. He then told me I would have to place another order if I wanted a new one. The item is currently $62.50 more than when I purchased it. So, they send me a defective item and I am expected to pay more money to get one in the condition the first one should have come. The worst part is I tried to find a way to print the chat to save for my records and to share here and they do not have an option to.

  

  Business Response

  Date: 11/29/2024

  November 29, 2024
  
  RE: Complaint ID: ********; *** ******
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching ********** complaint, I was able to determine he placed an order on 11/19/2024 for the ****************** Edition AD-10 Pocket Knife 3.5" Drop Point CPM-3V Satin Blade Titanium Handle Beadblasted. It was packaged and shipped out to him the next day using *** Ground. We ship all packages according to *** standards and regulations which guarantee the product be received to the Customer in new, unused, and unaltered condition. Unfortunately, we are not able to guarantee the packaging if the product arrives undamaged. However, if ********* is unhappy with the product and packaging, we are more than happy to accept it back as a return.
  
  Customer satisfaction is our #1 goal, and we are very sorry Mr. ****** is not satisfied with his product and would be happy to process it as a no cost return for him.  
  
  ****** ********
  Customer Service Manager
  **********************
  ********************************************br>******************
  Email: ************************************

  Customer Answer

  Date: 12/09/2024

  Complaint: 22594008
  
  I have reviewed the business' response and am rejecting it because:  This isn't an acceptable response.  I purchased a limited edition item.  There are only 1000 of these made which makes them a collectable item.  The box my order was shipped in was not damaged, which means the person that packaged my item at MIdway USA put the item in the box in the awful condition it is in.  Your offer to return the item is fine, if you're willing to provide me with a replacement at the same price I paid for this one.  The 25% off sale is no longer available.  I was more than willing to ship this one back if you would have been willing to ship me a replacement.
  
  
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:11/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order on 10/29/24, and haven't got what I ordered, paid for including all fees this company refuses to send a replacement, or refund my money, and also refuses to accept any responsibility at all about anything they did wrong

  

  Business Response

  Date: 11/11/2024

  November 11, 2024
  
  RE: Complaint ID: *********; ***** ****
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ***** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.***** ********** I was able to determine he placed his order through our website on 10/29/2024 for the Winchester ****** ***** 209 Muzzleloader Primers Box of 100. It was shipped the next morning via *** Ground with a tracking number of 1Z6772470395333568 and an expected delivery date of 11/07/2024. This complaint was filed on 11/03/2024 and Mr. **** filed a dispute with his card company on 11/06/2024. According to tracking information his order was delivered on the afternoon of 11/05/2024 with photo proof of delivery which I have confirmed through ****** maps.  
  
  Customer satisfaction is our #1 goal, and we are very sorry Mr. **** did not receive his package as quickly as he would have liked, but he did not select any expedited shipping,and the package was delivered well within its provided estimated delivery date.
  
  ****** ********
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible packaging on items purchased for shipping with zero solutions or empathy with goods sold knowing the lack of proper packaging will inncurr damage to goods.

  

  Business Response

  Date: 11/11/2024

  November 11, 2024
  
  RE: Complaint ID: ********; *** *****
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ****** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.****** complaint, I was able to determine he placed his order on 10/24/2024 for Remington Premier Nitro Gold Sporting Clays 12 Gauge Ammo 2-3/4" #7-1/2 Lead Shot 1 oz Case of 250 (10 Boxes of 25) and ****************** Target 20 Gauge Ammo 2-3/4" #7-1/2 Lead Shot 7/8 oz Box of 25. They were packaged and placed on the *** truck early the next day.
  
  Mr. ***** did reach out to our *************************** on 10/29/2024 to notify us his package arrived in poor condition. During his interaction with our agent, Mr. ***** reported none of his products were missing or damaged. Since there was no damage,our **************** team did not issue any refunds or ship any replacement product.
  
  Customer satisfaction is our #1 goal, and we are very sorry Mr. ****** package arrived in less-than-ideal condition. We strive to ship all our packages in alignment with *** standards and regulations and I have documented Mr. ****** complaint for any further review necessary by our shipping team.
  
  ****** ********
  **************** Manager
  **********************
  ***********************************************
  Email: **************************************************************
  

  Customer Answer

  Date: 11/12/2024

  Complaint: 22496237
  
  I have reviewed the business' response and am rejecting it because:
    I did notify that the " boxes specifically where damaged I.E destroyed and that the " Brass Base's are all scratched to ****, completely deplorable packaging and shipping and ruined the boxes of 20 gauge ammo I purchase. I also asked the fine resolution and asked if I could be compensated for the damage 20 gauge ammunition as it is not in pristine working order when they're laying loose in the bottom of a box that's been destroyed. I was met with no solutions other than you bought it we packaged it. We shipped it and was offered no solutions. I also took the efforts to look at others on their website who expressed the same deplorable shipping methods that destroy ammunition that's purchased at a quality premium price completely unacceptable to the consumer and the response I got from Midway was we packaged it we shipped it is inexcusable. I'm part of the see something say something. This is wrong to do to people and they're hard earned money and a whole Nother to skirt it and not accept accountability and trying to hold a conversation before a grudge.
  
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 11/12/2024

  Complaint: 22496237
  
  I have reviewed the business' response and am rejecting it because:
    I did notify that the " boxes specifically where damaged I.E destroyed and that the " Brass Base's are all scratched to ****, completely deplorable packaging and shipping and ruined the boxes of 20 gauge ammo I purchase. I also asked the fine resolution and asked if I could be compensated for the damage 20 gauge ammunition as it is not in pristine working order when they're laying loose in the bottom of a box that's been destroyed. I was met with no solutions other than you bought it we packaged it. We shipped it and was offered no solutions. I also took the efforts to look at others on their website who expressed the same deplorable shipping methods that destroy ammunition that's purchased at a quality premium price completely unacceptable to the consumer and the response I got from Midway was we packaged it we shipped it is inexcusable. I'm part of the see something say something. This is wrong to do to people and they're hard earned money and a whole Nother to skirt it and not accept accountability and trying to hold a conversation before a grudge.
  
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 11/12/2024

  Complaint: 22496237
  
  I have reviewed the business' response and am rejecting it because:
    I did notify that the " boxes specifically where damaged I.E destroyed and that the " Brass Base's are all scratched to ****, completely deplorable packaging and shipping and ruined the boxes of 20 gauge ammo I purchase. I also asked the fine resolution and asked if I could be compensated for the damage 20 gauge ammunition as it is not in pristine working order when they're laying loose in the bottom of a box that's been destroyed. I was met with no solutions other than you bought it we packaged it. We shipped it and was offered no solutions. I also took the efforts to look at others on their website who expressed the same deplorable shipping methods that destroy ammunition that's purchased at a quality premium price completely unacceptable to the consumer and the response I got from Midway was we packaged it we shipped it is inexcusable. I'm part of the see something say something. This is wrong to do to people and they're hard earned money and a whole Nother to skirt it and not accept accountability and trying to hold a conversation before a grudge.
  
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 11/12/2024

  Complaint: 22496237
  
  I have reviewed the business' response and am rejecting it because:
    I did notify that the " boxes specifically where damaged I.E destroyed and that the " Brass Base's are all scratched to ****, completely deplorable packaging and shipping and ruined the boxes of 20 gauge ammo I purchase. I also asked the fine resolution and asked if I could be compensated for the damage 20 gauge ammunition as it is not in pristine working order when they're laying loose in the bottom of a box that's been destroyed. I was met with no solutions other than you bought it we packaged it. We shipped it and was offered no solutions. I also took the efforts to look at others on their website who expressed the same deplorable shipping methods that destroy ammunition that's purchased at a quality premium price completely unacceptable to the consumer and the response I got from Midway was we packaged it we shipped it is inexcusable. I'm part of the see something say something. This is wrong to do to people and they're hard earned money and a whole Nother to skirt it and not accept accountability and trying to hold a conversation before a grudge.
  
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 12/24/2024

  12/24/2024 PE:  Email to consumer to inform him that the case has been moved to mediation and mediator assignment.  Asked desired outcome or if one had been reached.  Mentioned supporting documentation to support his request for a refund.  Asked if he could provide it and for a response to the email.

  12/27/2024 PE:  Receipts received from consumer and filed in library.

  1/17/2025 PE:  Called, (no answer, unable to leave a message), texed (text did not go through), emailed consumer to see if the complaint had been solved to his satisfaction and if he received a refund from MidwayUSA.  Asked for a response to the email either by phone or email.

  1/17/2025 PE:  Email from consumer:  Hi ***** I believe they refunded my order many thanks .Sent from my iPhone.

  

  Business Response

  Date: 12/27/2024

  12/27/2024 PE:  Email to the business' complaint handler requesting refund of $27.03 supported by documentation provided by the consumer, filed in the library.

  1/6/2025 PE:  Email from ******:  Good morning *****,I am not sure what this means, I dont believe I have ever had this happen before in the years I have been responding to complaints. Can you please explain?

  I called her directly and left a message.  Also emailed her a brief description and asked for a call back.

  1/6/2025 PE:  ****** reached out via phone and said that eventhough the products weren't damaged or missing that she would refund the customer the full amount.  She will be sending and email to that effect along with the documentation of the refund.

  1/6/2025 PE:  Email from ******.  Documentation filed in the library. Thank you for speaking with me today. I have issued the refund as we discussed in the amount of $27.03. Below is also a screenshot of the invoice information showing the credit. Please let me know if you need anything else form me.

   

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwayusa will not refund a purchase on a pair of Lacrosse boots that I returned due to the sizing. Purchase price was $235.93 Midwayusa would not pay return shipping of $24.30. I shipped them back at my own expense. Would like a full refund and reimbursed for the shipping cost.

  Customer Answer

  Date: 10/24/2024

  I contacted my bank today and they have no record of anything coming through. Still no refund.

  

  Business Response

  Date: 10/29/2024

  October 29, 2024
  
  RE: Complaint ID: ********; ****** *******
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.******** complaint, I was able to determine he placed his order through our website on 09/29/2024 for the LaCrosse Alphaburly Pro 18" 1600 Gram Insulated Rubber Boots First Lite ******* Men's 11 D. This product was sent to him directly from the supplier and we must follow their return policy. ******** does not cover shipping charges for incorrectly ordered boots.
  
  Customer satisfaction is our #1 goal, and we are very sorry Mr. ******** boots did not work for him. We issued him a refund for the amount of $253.93 to cover the cost of the returned boots, but due to policy we would not be able to refund for shipping charges.
  
  ****** ********
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my item ordered on September 24th for $23.69. They apparently sent it without tracking over same day and have not received anything. It was shipped through **** as a "package" so I should have had it at least show up under informed delivery and nothing. I chatted with them and was told I would have to wait almost a month to file a claim for the loss of it and THEN they will TRY to rectify it.

  

  Business Response

  Date: 10/15/2024

  October 15, 2024
  
  RE: Complaint ID: ********; ***** *********
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ********** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.********** complaint, I was able to determine he placed his order through our website on 09/24/2024 using economy shipping. We sent this package out on the truck later the same day vis **** 1st Class Mail. Unfortunately, we do not have tracking updates for 1st Class Mail packages, so we must allow them time to deliver the package. If Mr. ********** package does not arrive,we would be happy to offer a refund or a replacement.
  
  Customer satisfaction is our #1 goal, and we are very sorry Mr. ********** package did not get delivered as quickly as he expected, but if his package does not arrive we would be happy to get it replaced.
  
  ****** ********
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

  Customer Answer

  Date: 10/16/2024

  Complaint: 22396830
  
  I have reviewed the business' response and am rejecting it because: How long am I suppose to wait for the package before I get a refund or replacement, and over a month which is what I was told the last time is not acceptable? This is over 3 weeks. It doesn't take 3 weeks including 2 hurricanes to get a package from the Northern part of the country to *******. Even your website states at most 7 business days, we're on 16 business days. Every time I speak with you I'm told to just keep waiting it MIGHT show up still. 
  
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 10/24/2024

  October 24, 2024
  
  RE: Complaint ID: ********; ***** *********
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ********** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.********** complaint, I was able to determine he placed his order through our website on 09/24/2024 using economy shipping. We sent this package out on the truck later the same day vis **** 1st Class Mail. Unfortunately, we do not have tracking updates for 1st Class Mail packages, so we must allow them time to deliver the package. Since Mr. ********** package has not arrived, I have issued a refund to his card.
  
  Customer satisfaction is our #1 goal, and we are very sorry Mr. ********** package did not get delivered as expected and we have issued him a full refund.
  
  ****** ********
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order parts and in notes put do not use *** they will stel your stuff well they used *** this has hapened multiple times that why i put do not use *** well now told no refund for weeks not my fault i told theam not use *** so now i want refunded now

  

  Business Response

  Date: 10/01/2024

  October 01, 2024
  
  RE: Complaint ID: ********; ****** ******
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******* claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching ********** ********** I was able to determine he placed his order through our website on 09/17/2024. During the online checkout process, Mr. ****** chose economy shipping which is a combination service between *** and ****. We do offer the option of upgrading shipping during the checkout process.
  
  Upon reviewing ********** account, I show he contacted us on 09/27 stating his package did arrive but was missing one of the products. On that day we issued him a full refund for the missing item.
  
  Customer satisfaction is our #1 goal, and we are very sorry Mr. ******* package did not go the method he prefers and that his package was delivered damaged, but we have issued a full refund for the missing product.
  
  ****** ********
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ammunition from Midway USA and was sent the incorrect ammunition. I contacted customer service and attempted to get them to exchange it for the correct ammunition and they refused citing company policy on ammunition sales

  

  Business Response

  Date: 09/09/2024

  September 09, 2024
  
  RE: Complaint ID: ********; *************************
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into **************** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching *************** complaint, I was able to determine he placed an order on 08/28/2024 through our website for 3 boxes of Hornady American Whitetail 243 Winchester Ammo 100 Grain Hornady Interlock Jacketed Soft Point Box of 20. This order was packaged and shipped via *** Ground later that same day.
  
  On 09/05/2024 *************** contacted us via phone explaining he meant to order 270 Winchester ammunition. During this interaction we explained ammunition is a non-returnable product. We do list the below disclaimer on all ammunition pages of our website:
  
  You must be 21 years or older to order ammunition. Ammunition must ship *** ground. Due to safety considerations and legal/regulatory reasons, Ammunition may not be returned. Please check local laws before ordering. By ordering this Ammunition, you certify you are of legal age and satisfy all federal, state and local legal/regulatory requirements to purchase this Ammunition.
  
  Customer satisfaction is our #1 goal, and we are very sorry **************** has incorrect ammunition, but we are not able to accept it back as a return.
  
  *****************************
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

• Initial Complaint

  Date:08/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place two orders and on both occasions, they shipped the product to the wrong address. Upon speaking with customer service who are incompetent, they really did not care about the customer issue but rather only with fulfilling orders. I now have over ******* in credit card charges on my credit card while the product is being returned to sender because of wrong addresses.

  

  Business Response

  Date: 08/21/2024

  August 21, 2024
  
  RE: Complaint ID: ********; ***************************
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ********** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.********** ********** I was able to determine there were several orders placed on his account.
  
  Invoice# ******** was placed on 08/15/2024 on our website by the Customer via *** Next Day Air with a tracking number of 1Z6772471394961809. During our online checkout process, the shipping address was incorrectly entered by the Customer. The Customer realized the error and contacted us via phone, but the package had already been shipped and could not be canceled. (Total: $570.81)
  
  Invoice# ******** was placed on 08/16/2024 by a MidwayUSA **************** representative. It was shipped via Next Day air with a tracking number of 1Z6772471394965618. The Customer realized this issue and contacted us back about an hour after the order was placed. Unfortunately, this package had already shipped and could not be canceled. During this conversation, we issued a refund. (Total: $570.81)
  
  Invoice# ******** was a refund issued by our **************** Team. (Total: -$570.81)
  
  Invoice# ******** was placed on 08/16/2024 on our website by the Customer to the correct address. It was shipped via 2nd Day Air with a tracking number of 1Z6772470263972662 and has been delivered to the Customer.
  
  Customer satisfaction is our #1 goal, and we are very sorry ********************** had so many issues with getting his order to the correct address. At this time, both packages with an incorrect address have been returned to us. He was issued a full refund for one package on 08/16/2024. He has since completed a chargeback with his card holder for the additional amount of $570.81 because of this we are not able to issue him any additional refunds.  
  
  *****************************
  **************** Manager
  **********************
  ********************************************br>******************
  Email: ************************************

• Initial Complaint

  Date:07/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a spring kit totaling almost 20 dollars shipping and all, on the 13th, and it was supposed to take a few days. After a a day or so I thought I would check my order and see what information I could find out. On there webpage it said the items where shipped and it was processing, which is a contradiction, so I emailed them and asked which one it was. I was told it was shipped and if I did not get it by the 25th let them know. They also could not provide any tracking information on this order, ***** is the 29th and I still do not have the order, so I emailed them again and was told I would have to wait until the 9th before they could do anything? I expressed my anger and asked them what the h*** kind of business are they running, they want me to wait nearly a month for a part thats a 6 hour drive from my house and they ship things with no tracking numbers??

  

  Business Response

  Date: 08/05/2024

  August 05, 2024
  
  RE: Complaint ID: ********; Major ********
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into ******************** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching ******************* complaint, I was able to determine he placed his order on 07/13/2024 for an Armaspec Spare Parts Kit AR 15, LR-308 - Spare Spring and Detent. It was packaged and shipped out on 07/16/2024 vis **** 1st Class Mail with a tentative expected delivery date of 07/13/2024. 1st Class Mail is **** most economical shipping method, and we are not provided any tracking information. We reached out to ******************** on 08/02/2024 asking if his package has been delivered and have not received a response with our requested information.
  
  Customer satisfaction is our #1 goal, and we would be happy to assist ******************** with a replacement or refund, but we would need him to respond to our messages with the information we have requested.
  
  *****************************
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

  Customer Answer

  Date: 08/06/2024

  Complaint: 22061588
  
  I have reviewed the business' response and am rejecting it because:
  
  thats a **** lie, attached is the email I responded to as soon as I got it, you claim customer service is number 1, but you are full of number 2! You have wasted so much of my time with this nonsense, over a 20 dollar order. I specifically requested an email, 4 days again and I have not heard anything back. 
  
  
  Sincerely,
  
  Major ********

  Customer Answer

  Date: 08/07/2024

  I have received nothing, and I have told midway usa, in emails and calls and chats when I tried to solve this before the BBB. They have stalled and flat out lied. A perfect example is the last comment they made about me not answering. They must be a democrat company, lie and cover up and try not to do the right thing. Ive notified my mail carrier of the situation, if they ever receive anything they will return it to sender.

  

  Business Response

  Date: 08/21/2024

  August 21, 2024
  
  RE: Complaint ID: ********; Major ********
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into ******************** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching ******************* complaint, I was able to determine he placed his order on 07/13/2024 for an Armaspec Spare Parts Kit AR 15, LR-308 - Spare Spring and Detent. It was packaged and shipped out on 07/16/2024 vis **** 1st Class Mail with a tentative expected delivery date of 07/13/2024. 1st Class Mail is **** most economical shipping method, and we are not provided any tracking information. We reached out to ******************** on 08/02/2024 asking if his package has been delivered and requested, he confirm his shipping address. ******************** did not respond with the requested information.
  
  This package has now been received back from **** as a return to sender with the notes unable to forward. We have issued a refund to the Customer for the product.
  
  Customer satisfaction is our #1 goal, and we would be happy to assist, but we must follow all processes to ensure we properly assist Customers. The Customer has now been issued a refund for his product.
  
  *****************************
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

  Customer Answer

  Date: 08/21/2024

  Once again you lied, I did respond and I added it to this conversation, I requested a refund, and I never heard back until today, and like I said I told the post office to refuse the package. So you have done absolutely nothing but drag your feet, it took over a month to get this item, then a few days to get it back to you, and like I said from the very beginning I never got this item. Midway USA is a horrible company.. 

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new product from MidwayUSA and received a product with both factory seals broken and a used product inside the package. I reported the issue the same day and shipped the product back. I was not issued a refund despite contacting customer service again.

  

  Business Response

  Date: 07/15/2024

  July 12, 2024
  
  RE: Complaint ID: ********; ****** *******
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.******** ********** I was able to determine he placed his order on 07/10/2024 for the ********* AR-15 A3 Pistol Upper Receiver Assembly 300 AAC Blackout 7.5" Barrel 7" M-LOK Ultralight Handguard. He returned it to us and we processed on 07/15/2024 for a full refund in the amount of $308.50.
  
  Customer satisfaction is our #1 goal, and we are very sorry to Mr. ******* was not satisfied with his product, but we issued him a full refund and would not be able to offer anything further.
  
  ****** ********
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************

  Customer Answer

  Date: 07/16/2024

  Complaint: 21986078
  
  I am rejecting this response because: the refund was not issued on my account as I checked my account 7/15/24 4 pm CDT.
  
  
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 07/16/2024

  Credit still not issue 7/16/24 4 pm CDT

  Customer Answer

  Date: 07/18/2024

  I have not received a credit on my credit card account despite ********************** reporting to the BBB a credit was issued.

  

  Business Response

  Date: 07/23/2024

  July 23, 2024
  
  RE: Complaint ID: ********; ****** *******
  
  Attention: BBB Dispute Resolution Department
  
  Customer Satisfaction is our #1 goal at **********************; in alignment with this goal, we have completed an investigation into Mr. ******** claim. We appreciate the Better Business Bureau (BBB) bringing his complaint to our attention and serving as an independent third party.
  
  After researching Mr.******** ********** I was able to determine he placed his order on 07/10/2024 for the ********* AR-15 A3 Pistol Upper Receiver Assembly 300 AAC Blackout 7.5" Barrel 7" M-LOK Ultralight Handguard. He returned it to us. We are very sorry Mr. ******* did not receive his product in the condition he was expecting. We received this product back and processed the return on 07/15/2024 for a full refund in the amount of $308.50.
  
  Customer satisfaction is our #1 goal, and we are very sorry to Mr. ******* was not satisfied with his product, but we issued him a full refund and would not be able to offer anything further.
  
  ****** ********
  Customer Service Manager
  **********************
  *******************************************
  ******************
  Email: ************************************