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Business Profile

Quilting Supplies

Missouri Star Quilt Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Quilting Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled an order. 7 hours after they knew I canceled, they shipped it anyway. They refunded my money but will not send the needed label so I can send their trash back to them. I need a label.

  • Initial Complaint

    Date:10/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 7/13/22. Order #************. Longarm quilting, promised 6-8 weeks. Now at 15 weeks and have not received item. Have attempted to resolve. $72.40.

    Business Response

    Date: 10/12/2022

    Have been in contact with the customer to explain processes and timelines. We had her quilt 10 weeks and 6 days. Our website states an estimation of 10 weeks. The customer's quilt has been delivered back to her and still waiting for confirmation from the customer on if the quality is acceptable. 

    Customer Answer

    Date: 10/13/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 

    Complaint: ********

    I am rejecting this response because:

    Regards,
    ******* **********

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several fabrics for a quilting project on August 11. The charge posted to my account the following day. I was only notified on August 15 that one of the fabrics was not available. I was never called, only sent an email. I called and attempted to speak with a supervisor to come to a resolution. I never received a call back. I should have been given the opportunity to cancel the entire order if they could not fulfill it in full. In addition, my credit card should not have been charged if they were not certain they could fulfill the order. imhave filed a dispute with my credit card company.

    Business Response

    Date: 08/16/2022

    ****** entire order has been refunded back to his payment method. We have communicated with him via email. 

    Customer Answer

    Date: 08/16/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

    Complaint: ********

    I am rejecting this response because:

    Regards,

    **** *******

    I do not consider the matter resolved or closed until I see the credit actually posted to my credit card account.

    This company has not been professional in its dealings, and I do not trust anything they say based on their behavior.

    When the credit is issued and POSTED, consideration can be given to closing the complaint.

    Thank you.

    Customer Answer

    Date: 09/07/2022

    I received my refund.

Missouri Star Quilt Company is NOT a BBB Accredited Business.

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