Complaints

This profile includes complaints for Dobbs Tire & Auto Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dobbs Tire & Auto Centers

  1983 Brennan Plz High Ridge, MO 63049-1893

• 

  Dobbs Tire & Auto Centers

  2995 Highway K & Hwy N O Fallon, MO 63366

• 

  Dobbs Tire & Auto Centers

  1300 Camp Jackson Road Cahokia, IL 62206

• 

  Dobbs Tire & Auto Centers

  912 Chesterfield Parkway North Chesterfield, MO 63017

• 

  Dobbs Tire & Auto Centers

  14268 Manchester Road Ballwin, MO 63011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tires from Dobbs tire and auto center 22feb2024. Had a flat tire and needed to change the tire to my full sized spare. Could not do this myself as lug nut was cross threaded. Needed to buy lug and **** and fix myself - was luckily as home so I did not need a tow. Rotated tires at Dobbs 15Nov2024. Needed to replace a flat tire on 9Dec2024. Called a mechanic to replace my tire. Lugnutt was cross threaded and needed to call a tow truck to Dobbs. Has to wait for 5 hours in the freezing rain. Could not drive when I should have been able to. Brought car in to get tire replaced and lugnutt replaced, left car in Dobbs lot all day; however only lugnutt was replaced. Checked my tire pressure before leaving, spare tire was 30psi under pressure. ****** car back 16Dec2024 for front end alignment and tire to be replaced. Returned 8 hours later, paid for alignment and tire, tire was not replaced and they did not realize. They changed the tire and did not put on the hubcap. The managers were very rude to me during this whole process, while I was understanding. I checked my car for the last time and one of the valve stem caps were missing. Returned to Dobbs on 18Dec24 for a realignment and for hub cap to be put on. Received refund for services, extremely disappointed in service and lack of care for safety.

  Business Response

  Date: 01/02/2025

  The Customer was given a full refund

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19th, 2024, we took our 2018 Infiniti QX60 with only 65k miles to Dobbs *********** on ************** in **********. We had a tire go flat overnight and I wanted them to look into replacing the tire. Soon thereafter I received a call from Dobbs denoting that a rim was bent from hitting a train track and we needed to replace the rim, so I found a set of 4 wheels and 4 brand new tires elsewhere for HALF the price Dobbs was going to charge me to replace a single rim. They also recommended flushing the transmission, differentials, and changing the oil (while I knew this was an upsell, I had them do it anyway because it's never been done.) The wheels & tires were put on the car the same day as Dobbs suggested we not drive the car on the spare with risk of damaging it. I have proof the new wheels & tires were put on that day. We noticed a smell coming from the car shortly thereafter, like fluid was burning off the exhaust. About a week ago the car leaves us stranded on the highway. We hear a major clunk, car makes an awful noise, doesn't drive right and we had to have it towed to a local shop. Upon evaluating the damage, the shop that looks the car over tells us that it has a blown differential. He says there's fluid spilled all over the differential, which means the technician at Dobbs either missed the fill hole, didn't fill up the differential all the way, or left the drain plug loose and it's been leaking out. Mind you, this car was absolutely perfect before and did not have a single issue. The mechanic is recommending a replacement, estimated to cost us $2500. Upon contact with Dobbs headquarters, they were rude, interruptive, and did not let us talk or explain what was going on. To me that indicated they are unwilling to provide any assistance or effort to right this wrong. I made a ******** post asking for suggestions in a community group, and had over 100 responses with complaints of people having similar issues. I can provide documentation on request.

  Business Response

  Date: 12/09/2024

   

  We looked at the customers car. It was brought in with a flat tire and had a temperature overheating warning on drive train. we told them it needed a wheel and tires and could attempt

  to change the fluid to reevaluate the overheating issue with the drivetrain after...customer took car to another place to deal with the tires and wheel issue. we did NOT get a replace tires or wheel so we could not go further with the drive line issue.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in August 2024, failed emissions but passed inspection. I had the check engine light problem fixed once I had funds in October 2024 by another company ***** said it failed emissions again cause I needed to drive it more to reset emissions. . Took car back to Dobbs it passed emissions. But they didnt do another safety and said mine was expired. So I took car back to Dobbs for safety inspection. They said it failed due to wipers and exhaust gasket. Even though I only drove it 300 miles since last safety. So I went to pick my car up to fix problems myself and the hood was ajar and I saw a large bubble/wrinkle of paint on the hood. There was what appeared to be a stain where bubble was as though something spilled on hood. Spoke to **** service manager he said it was from the rain I then drove my car the check engine started blinking, the car sputtered and smelled like it was burning. **** said they are not responsible there was no damage to the hood, no check engine light and car was running great when I stopped it off for safety inspection. I want paid for all the damage and costs to repair why the car is not running right.

  Business Response

  Date: 11/14/2024

  Showed the customer our cameras and the issue was there prior to pulling the car in.

  Customer Answer

  Date: 11/15/2024

  Complaint: 22519022
  
  I have reviewed the business' response and am rejecting it because: 

  
  I asked to see the video where it shows them pulling my car in without the damage and I received no response.  I have NOT seen any video the damage was not there when the pulled it in the bay or when I parked it. This is a lie they didnt show me any video nor did they provide me a copy when I asked for it!

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/18/2024

  I will again have the Service supervisor contact the customer and offer the video. Customer can also reach out to myself at ************************************** and I can provide the video also. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2012 **** that I took to Dobbs to get inspected. Dobbs claimed that my **** only needed 2 things to pass inspection: new wiper blades and the top 3rd brake light. I paid Dobbs for new wiper blades. Dobbs claimed that they could repair my top brake light to pass a $12 state inspection and took a $185 deposit for parts on a Saturday and told me to come back on Monday to get my car repaired. On Monday, they said that the part was out of stock and they could not do the repair. I said that I disagreed with their state inspection in the first place because the Internet said that in order to pass MO state inspection my vehicle only needed 2 working tail lights due to the fact that not all vehicles have 3 tail lights. The manager called the mechanic who got his manual and it said 2 brake lights needed to work. So Dobbs mechanic said yes, however, the manual also said that all signals needed to be working and said that the top 3rd brake light was also a turn signal. I disagreed. I asked Dobbs for a new inspection because it said my wiper blades weren't good. I asked Dobbs to refund my $185 deposit they refused to. I had to take my car to another repair shop to get fixed and, as it turns out, Dobbs was incorrect about the part my car needed to fix my brake light in the first place. Dobbs claimed that they deserved the $185 because they diagnosed that the top brake light didn't light up. I said, "That was diagnosed during the $12 inspection and also they said it was not the light bulb nor the fuses during the $12 inspection and that they were certain that I needed a wiring harness to fix it during the $12 inspection and that they needed a deposit on Saturday to save my place in line to get my car light repaired on Monday to pass inspection. However, on Monday they said that they could not fix the brake light and so I had to take my car somewhere else. They other repair shop found out that it didn't need the wiring harness and the part is called a body control module.

  Business Response

  Date: 01/30/2025

  The complaint has show there are no charges or deposit for parts.

  The deposit was taken only as the customer wanted to take the car and bring it back for further testing.

  The charges on the invoice was for the inspection,-wiper blades-diagnostic time to look into no third brake light.

  you can see from the documents he took the car somewhere else to repair and was never charged or left a deposit for parts other than the wiper blades and they had been installed prior to the customer picking up the car.

  Bill S

   

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed in September 2024 at approximately ******* miles. The next morning I had oil in my driveway. I called and talked to the manager, ***** ****** and he asked if I could bring it in and leave it. I could not bring it in until 10/26/24. I arrived and ***** asked me if I could leave it. I said I would rather wait. I waited approximately an hour and he told me it had nothing to do with the oil change. He presented me with and estimate of ******* to make the necessary repairs. I purchased the vehicle new in 2016 and have always had my oil changed at the dealership. I tried Dobbs, and now it is spewing oil. I believe that something was damaged during the oil change. I have never had an oil leak while owning the vehicle.

  Business Response

  Date: 11/04/2024

  We did provide an oil change. Customer returned later to check an oil leak. Showed customer NOT related to oil change.

  she went to another Dobbs location and repair made.

  resolved.

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 2010 ******** SRX to fix Evaporator sensor due to engine light. On. Had an ac issue. The fixed evap unit and AC - $910. Engine light on- now says its may be timing chain! The car is not worth the $3000 to have a timing chain and this should have been listed when diagnostic was performed. I would not have paid $910 and not fix the unit. Looking for refund! This is a bait and switch -

  Business Response

  Date: 11/14/2024

  We have refunded the customer for any and all repairs ever done on his vehicle. 

  Business Response

  Date: 11/14/2024

  Customer decided to trade car in and complaint resolved 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten 3 tires worked on at their location here in ******** and I've had 3 overtorqued wheel studs now. They are refusing to compensate for parts and labor related to the 3rd wheel stud.

  Business Response

  Date: 11/14/2024

  we refunded any and all of his money.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: **************** I brought my vehicle here for a full diagnostic and was told I was having issues with the water pump. I paid $1,050 and when I got my vehicle back it seemed worse than before. I had to have my car towed back to Dobbs and they say they&#**;ll take a look at it but the manager was very rude to me.

  Business Response

  Date: 01/30/2025

  I apologize we did send the customer to another location to repair the car.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21 I took my 1992 f 150 to the oakville dobbs because of a starting and idling issue. After a couple of days they called and said it needed a idle air control valve and it would cost ****** I said ok fix it. They called the next day and said it was done so I went and picked it up and paid the bill. The next morning I went out to drive the truck and it was still doing the same thing. I took it back up to them and said it was still doing the same thing. They said it was probably a faulty part and they would have to get another one. Said they were busy though so it would be a few days. They called back and said once its warmed up it seems to be ok if I wanted to come get it and I said no you havent fixed it. A couple days went by and the manager called and said yeah something electrical is going on well have to keep for awhile. After a week or so they called and said it was the alternator so they put one on. Went up next day to pick up and they charged me another ****** on top of the****** I already paid. I think they misdiagnosed the issue from the beginning but I had to pay for there mistakes

  Business Response

  Date: 09/25/2024

  The repairs the Customer was charged for Are working and now he has addition complaints. We offered to look into again and customer declined.

  Customer Answer

  Date: 09/26/2024

  Complaint: 22283600
  
  I have reviewed the business' response and am rejecting it because:
  They charged me ****** to replace a part that didnt fix my issue they misdiagnosed it. Then they changed me another ****** to replace a different part and said it was fixed . It still isnt running like it should but Im not taking it back to them because they will change me even more money. I would at least like the ****** refunded because the part they changed didnt need to be replaced and it didnt fix anything.
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dobbs did an oil change on my vehicle and tightened the drain plug too tight and stripped it and caused a crack in my oil pan. The dealership removed the drain plug only to discover the pan was cracked and they couldn't put oil in my vehicle. The oil pan was on back order which resulted in me having to pay for a rental. I had to have my vehicle towed back to Dobbs where it sat for 7 days until they finally received an oil pan to fix my vehicle. They are refusing to reimburse me the $385 I had to pay for a rental due to their negligence.

  Business Response

  Date: 09/25/2024

  we refunded Customer

  Customer Answer

  Date: 09/26/2024

  THEY NEVER REFUNDED ME FOR MY RENTAL!!!!! WHERE IS THE REFUND? CAN THEY PROVIDE PROOF OF THIS?

  Customer Answer

  Date: 09/26/2024

  Complaint: 22278193
  
  I have reviewed the business' response and am rejecting it because:
  
  THEY NEVER REIMBURSED ME FOR MY RENTAL! WHERE IS THE ***** AND WHERE IS THE MONEY I SPENT FOR THEIR NEGLIGENCE?
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/04/2024

  we resolved the Customer complaint in house.

  Customer Answer

  Date: 11/05/2024

  Complaint: 22278193
  
  I have reviewed the business' response and am rejecting it because:

   

  The company never reimbursed me for my rental due to their negligence of my vehicle. I have filed a small claim case in court. Nothing was handled in house
  
  
  
  Sincerely,
  
  ****** ********