Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called the **** company to come out to get my air conditioning going. He right away said I needed a new furnace. I told him I just want to get my air condition going. He told me it is probably the coil inside the furnace and that I did not have the right furnace. So, I thought if he said I need a new furnace to get my air conditioning going because of the coil inside the furnace that I better do that. So, he said the furnace was going to cost ******* dollars. I told him I will have to put ******* dollars on my credit card and pay the rest when the job is done. This was Friday 3-8-24. When he was leaving, he said you did not pay for my time and so I went in the house and gave him ****** dollars and he left, and the job was going to start that following Monday. After he left, I discussed it with my wife, and she said that the heat furnace has been good for all the time that we lived here and all winter. That next day Saturday I put on a new thermostat and the air condition started working. So, I called him up to cancel the furnace installation and told him what I did to get the air condition working and that is all I wanted. He still insisted I need a furnace. I told him no I just want a refund. Then he tells me it is going to cost me ****** dollars for pickup of the furnace which he never had to deliver because I cancelled it before Monday. He refunded me ******* dollars and kept ****** dollars for doing nothing. He did not troubleshoot the cause of the air condition not working and tried to sell me a furnace that I did not need. So, he got ****** dollars for doing nothing and then ****** dollars for doing nothing. That is some real customer **********************. I am a Veteran on a fixed income and can't spend that kind of money if I don't need to. All I am asking for is ****** dollars.
Business response
04/08/2024
I picked up the equipment for the man. I had to send one of my workers a great distance to get piece needed for the ***** The gentleman cancelled. He said he wanted us to do the job then changed his mind. I told him there would be a fee because of the fee to pick up and return the piece. He called the credit card company and had them call in an attempt to get his money back. I told the ** I would give him a discount but that my people had to be paid for the trouble. He is paying for the time for the workers. I returned 3600. I returned another 200. I paid him back 3800 total. I paid cc processing fees.Customer response
04/09/2024
Complaint: 21428159
I am rejecting this response because:I should get the whole amount back because I cancelled a day before the job started and that was monday. So that means he would have had to pick it up saturday or sunday and pay overtime and I doubt he did that. I don't even know that he picked it up. Why would you not pick it up monday before the job started. I have no proof that he picked it up and that is no reason to charge me anyway. *********************
***** *******Business response
04/10/2024
The equipment was picked up on Friday and then the job was cancelled.Customer response
04/11/2024
Complaint: 21428159
I am rejecting this response because: How could he pick it up on friday when he was with me and there is no proof of that. He was paid ****** dollars for coming to my house on friday and that was never discussed. I should not have to pay for a furnace that was never delivered to my place. If it was delivered to my house that would be a different story.
Sincerely,
***** *******Customer response
07/29/2024
7/29/2024 PE Emailed the consumer and requested a copy of the contract be sent to me via email.
9/24/2024 PE: Left vm for ***** ******* regarding the complaint. Provided my name, direct dial number and a request for a call back.
10/2/2024 PE: Left detailed vm for ***** *******. Provided my name, direct dial number and request for a call back.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.