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453 Customer Reviews

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  • Review from hnnaah m

    5 stars

    02/16/2025

    This is my 2nd time working with Tony M****** from NBKC. He is detailed, through, with excellent communication skills. The first time I used NBKC, I found them. I wanted to refinance,I went back to NBKC. I highly recommend Tony M****** and NBKC. The process has been extremely smooth and streamlined. Tony notified me immediately with concerns or explanations on loan status.
  • Review from Thomas C

    5 stars

    02/13/2025

    Working with Andy A has been an awesome experience from start to finish. He went above and beyond—answering my calls late, adjusting my preapproval multiple times, and even making sure I saw the Closing Disclosure early, which title really appreciated. The whole process was smooth and seamless thanks to this dedication and attention to detail. I’ll definitely keep them in mind for anyone looking for a great lender. Highly recommend!
  • Review from Jessica M

    5 stars

    02/11/2025

    Scott was so great to work with, he provided clear communication and instructions and quick replies throughout the process, and was just so friendly and helpful. Highly recommend!
  • Review from Roxanne R

    5 stars

    02/09/2025

    This is our third time working with Kati and each time we are so impressed by her professionalism, attention to detail, and ability to navigate through the home loan process seamlessly. Kati goes above and beyond for her clients, which is why we continue to refer our family and friends to her. Don't settle for mediocracy--work with the best in the business--which for us it Kati!
  • Review from Douglas Z

    5 stars

    02/07/2025

    Dave D***** is a fantastic communicator. He ensures all questions are answered and works with the realtors to push things in the right direction. He is far and away the best loan officer I’ve ever worked with and have used him several times for home purchases and refis. You won’t be disappointed!
  • Review from Corey M

    5 stars

    02/04/2025

    Jim was very thorough when explaining his process. He was quick to return calls and emails when I had questions. From the time I put an offer on a house until closing, Jim communicated the details and told me what to expect.
  • Review from Rob M

    5 stars

    02/04/2025

    **** ********* is absolutely the best , I highly recommend him to all my friends, family and acquaintances!
  • Review from Amos G

    5 stars

    02/03/2025

    I was so glad to have Matt J**** from NBKC on my side throughout the home buying experience. He was thorough, efficient, and always available to answer any of my questions. I would gladly recommend Matt to anyone seeking a home loan.
  • Review from Brooke C

    5 stars

    01/31/2025

    Pete was amazing! He made a very anxiety producing situation totally smooth and easy! Have been recommending him since!!
  • Review from Benjamin M

    5 stars

    01/28/2025

    Basil and the NBKC staff were amazing and very helpful with my house loan. I would definitely recommend them to any of my friends or family. I really appreciate all the help and getting my loan done quickly. Thanks again!!

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