ComplaintsforRenovate Rite

• Initial Complaint

  04/11/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We signed a contract with Renovate Rite in August 2021 for them to put in a new deck. We put 50% down, $12,000. Our project was supposed to be completed in December 2021. Not once did anyone reach out to us. In January I started calling the office and finally got someone out to do a final measure. A few weeks later I got a call stating that the permits were requested and we were waiting on the city. I called the city a week later and they told me no permits had been submitted. I tried getting in touch with the office multiple times and no one answered. Finally got in contact with ******* *****, the owner and we agreed that because he had breached our contract he would refund our $12,000 deposit. He asked us to give him a week to get the funds together. It has now been 3 weeks and he has stopped responding to all calls and texts and we have not received our deposit. He is all talk and no action and has stolen $12,000 from us.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I hired them to do two jobs for me. They were to replace the front part of the shower in my master bathroom and the rail on my front steps. I paid them $2400 as a down payment on a $4800 job. They came out in early June to measure after trying to get them to come out. There has been several excuses for them since last year. A few weeks ago, I received a call from a ***** and they wanted me to call the office. I have tried to call them several times since, but I have been unable to reach them.

  Business response

  04/06/2022

  This was another one of the jobs in our last batch of 2021 that got delayed. All materials have been acquired and installation is expected to begin in approximately 3 weeks. Despite our readiness to begin this customers project, we would also be willing to refund her deposit in consideration of the unexpected additional lead time.

  Customer response

  04/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

  Customer response

  05/02/2022

  I have not received the refund that the business indicated it would send in early April.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We signed a contract with this company to do a deck and a screened in porch nearly a year ago. We paid them $32,000 by various checks, which have cleared. They have framed 98% of it and left about 8 weeks ago. I haven&#**;t heard from them since. I have called and no one answers. The email is bouncing back to use as "undeliverable." I still supposedly owe the last one third and final payment. Their website says they are moving. They had three different crews out here. They didn&#**;t follow the architect&#**;s plans.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I signed a contract to have a patio cover installed on 9/10/21 and gave the owner ************************* a deposit totaling $6389.33.******* told me my project would start in December 2021.I contacted ************************* in December and he wanted to change the start date to March 2022, I agreed.On March 3rd I started calling ************************* about my project but he will not *************. I have left at least 20 voice messages, I have sent text messages asking for a call but ************************* has never called me. I called Renovate Rite office and no one answers and there is no voice mail.At this point I am trying to get Renovate Rite and ************************* to return my deposit since it has been 7 months and they have done nothing for me, he wont even call or respond to me.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  In October, Renovate Rite gave me a quote to replace my stairs at the rear of my home as well as provide some additional services to fix siding, expand my patio, and replace trim on garage. Work was to be completed before the end of the year. When my work was not completed, I called, emailed and texted for a month before someone finally answered. I was assured that my project would be done by the end of March. It’s now April, no work has begun. No one will answer the phone or return my phone calls. They have my $1,250 deposit but won’t even call me or answer the phone.

  Business response

  04/04/2022

  This customer is set to be installed within 2-3 weeks time. Some previous members of our office administration staff were let go in February, thus communication with our main office line has been insufficient and may remain so until April 11th when our new Office Administrator starts working with us.

  Customer response

  04/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will expect a phone call to schedule the install. If it’s not complete by end of April, you will hear from me again. 
  
  Sincerely,
  
  **** *******

  Customer response

  05/12/2022

  This is my second time reaching out to the Better Business Bureau regarding Renovate Rite. I reached out last month and was promised that the contractor would have my job scheduled and completed within a couple of weeks. A full month has gone by without any word from the contractor. I have tried to call, text, email and I’m getting no results. I would like a 100% refund of my deposit.

  
  

• Initial Complaint

  04/01/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On March the 8th 2021, I ******************* signed a contract with Renovate Rite and ************************* was the owner/representative then. The contract was to have a 3 season room built a top another 3 season room in place of the deck. ******* told me it would *********** to 8 weeks to complete my project. *********************** was the main contractor. I told them not to start till after May. My 1st payment was made by discover credit card on March 8th 2021 $10,050.00 My 2nd payment was made on on July 20th 2021 undiscovered credit credit card for $10,050.00 The city of Saint ******* permit was dated June the 11th 2021 the deck was torn down and the footings finally got inspected on August the 11th 2021. There were many delays which were stated by ************************* and *********************** ; They could not get materials, they all had covid, some of them twice, deaths in their families, could not get workers to show up, they started working on other jobs while waiting for my materials, had to finish other jobs, still working on those other jobs. ***** said would be done at least by October, then before winter.. I finally got my delivery of wood On November 24th 2021. ******************* me it would be done before my hottub could freeze. The hottub froze.The wood sat there until December the 14th 2021 when they worked a little bit through January 1 to 4 hours a week only, concrete forms,they hauled away the dirt. February 9th, 2022 finally got the walls framed on lower level on February 13th 2022 got windows on the lower level. Still left with only a plywood floor above..March 4,2022 ******* said he would pay for cost of hottub.Text me he would call.Not answering calls or text.No work done Since then. It has been more than 6 weeks I am assuming at this point that that the job has been abandoned.The contract has been breached.Checked the city and they have not renewed their business license. Checked at old door had cards and new address ********************************************** ***** just files on floor there.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  We found this company at the St Louis home show also. We thought this would be a good place to start for replacing our deck. So far, a total scam. We gave them a 10% deposit on the work contracted for and have received nothing. All of the numbers we were given either don’t work or just ring. One number had a voicemail that was full and refused to accept any new ones. Tried to contact by email and either the correspondence was kicked back or were not responded to. Just stay away from them. My first time being stuffed by a contractor and its beyond frustrating.

  Business response

  04/01/2022

  Hi *****,
  
  I apologize for the confusion, the representative who came to your house should have addressed timeline expectation with you. Our estimated lead time on decks and patio covers is about 12-14 weeks. Everything for your job is still on schedule. Sorry for the confusion. Please feel free to reach out to us if you have any questions.
  
  Thank you!

  Customer response

  04/21/2022

  I have not heard heard from the business despite calling, emailing and sending certified mail to Renovate Rite.

  I am seeking a refund from the company.  The owner said my project is still on schedule, but I have not heard from them.  I spoke to the customer at the St Louis Home Show and have not heard from him since. 
  

• Initial Complaint

  03/29/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I entered into a contract with Renovate Rite to put in a new window and add partitions to my basement in October, 2021. At that time, I gave them a deposit, which they said was required to start the work, of $3,780.00. During the next few months no work was ever performed and I made repeated attempts to inquire when I could expect the work to start. I was told each time that the project manager would get back to me and no one ever contacted me about starting. I even contacted the owner, *************************, through email and he assured me that someone would be in contact soon. I finally gave up on them and sent an email to ******* in late January requesting a refund for my deposit. He apologized at that time and told me he would "gladly refund my deposit". As of this writing, I still have not seen the refund. I have contacted ******* and he told me on three separate occasions that he would bring the refund by my house. As of today, March 29th, I still don't have the refund and he is not responding to my emails or phone calls. I would like the money refunded to me and I consider it a case of fraud. I would appreciate anything your office can do to help me collect my refund.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  6/3/21 estimate from Renovate Rite. We ended up putting a down payment on a patio roof On October 5 2021 for 3900.00 and another on October 24 for 4960.50. The project was supposed to start in March. Nothing until we followed up and got an appointment only for them not to show up. No response when we tried to reach them. Husband had to go on foot to their office luckily ***** ****** the project/sales manager was coming out and he pinned him down to come out. The project was slated for March and NOW it got pushed to June. After the appointment, reached out to ***** regarding our HOA requirements. No response NOTHING. Called Julie at their office NOTHING, followed up with ***** again NOTHING. HE sent me a screenshot of the owner's # called ******* the owner, mailbox not set up. Called ***** back no response nothing. Texted ***** nothing. Went to their new office on March 23 locked. Proceeded to call both ***** and *******(got through to *******) and told them wanting money back and expect to hear today the 23rd. Nothing back. Called my credit card company. They filed a dispute with them. WANT the total of $8860.50 back. PULLING OUT OF PROJECT Company has no integrity and just too many red flags. NOT reputable. The customer puts that much money down expect an answer. The estimate attached is what he sent originally. We decided to upgrade the roof and he never sent another estimate. That upgrade resulted in an additional down payment. Will file with the ******** ********* ******. We want a refund in the amount of our down payment. $8860.50 nothing less. ***** ****** no longer works for the company. Sent my husband a text today(3/23). This is not good.

  Business response

  04/01/2022

  I have spoken with this customer and agreed to refund them. I missed the email with this complaint until just now. Please let me know if any additional information is required.
  
  Thank you!

  Customer response

  04/21/2022

  I contacted ******** and NO Mr. *****/Renovate Rite has not refunded our money to Discover. It will be 30 days on April 23rd.  In this particular case, ******** will be giving him an additional 30 days so roughly around May 23rd if no action from Renovate Rite it will be an automatic win for us. Automatic win if Brandon ***** does not decide to dispute this which he stated he would give our money back.
  

  
  

  The amounts, are $4960.50 and $3900.00. Waiting for $8860.50 to come back to us.

  
  

  I will be filing a case with the AG office.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  On July 5, 2021, I accepted a contract from RENOVATE RITE for construction of a deck. On August 28, 2021, I handed a check over to the Sales Director, amounting to half the cost of deck reconstruction. Autumn arrived and no work was done and Renovate Rite could not say when they could get to my project. Autumn ended; no work done; no promise of future date for the job. Phone calls and emails to Sales Director went unanswered. Then winter. No word from Renovate Rite. All I was wanting was for someone from Renovate Rite to say something like, "We are getting your inquiries and we have not forgotten you." NOT A WORD from anyone of the three office managers. Now that spring is approaching I attempted to contact OFFICE MANAGER, PRODUCTION MANAGER and SALES MANAGER. The Sales Manager no longer has a working email address and his phone answering machine is FULL. The Office Manager's phone no longer appears to have an answering machine. The Production Manager is the only one that has an answering machine that is active and he does accept TEXT. (As, yet, I have not heard from him, but of the three I have to respect his not shutting down contacts. I would expect a courteous, "Got your message." "We're working on it." Etc. They have my money but lack professional ethics. All I want to know is for one of them to let me know IF and WHEN they plan to honor their part of the contract and assign workers to my deck project. The work that was completed here at the Villas by Renovate Rite deck builders appears to be excellent. But because the office is so poorly managed, I do not recommend RENOVATE RITE to interested friends. I am disappointed to think that RENOVATE RITE has had my check, which they cashed, since August 28, 2021 but have not the professionalism or basic courtesy to make themselves available for questions.

  Customer response

  04/07/2022

  Last evening I FINALLY received an email from MR. ******* *****, owner of RENOVATE RITE.  We are working now on resolving the problem of a deck project never started despite a last August downpayment.  

  Thank you for accepting my complaint.  This complaint issue can now be considered complete.

  
  

  ******* *******

  Customer response

  04/29/2022

  This is to inform BBB that complaint filed earlier has NOT been resolved.  In the spring when the owner of Renovate Rite FINALLY phoned me to say he had plans for the rebuilding of my deck, I thought the big delay was over.  I was certain he would make good his word and send his workers to build my deck.  This is NOT happening.  Instead, the owner is once more not available via email or phone call.  Today a letter that I had mailed to the owner in March was returned to me by the post office.  Message:  RETURN TO SENDER  ATTEMPTED - NOT KNOWN  UNABLE TO FORWARD.  

   

  My complaint, unfortunately, has not been resolved and I am out $4,665.00.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩