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          Business Profile

          Timeshare Cancellation

          Consumer Law Protection

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Timeshare Cancellation.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          Better Business Bureau is advising consumers to use caution when considering doing business with Consumer Law Protection.  BBB has received a pattern of consumer complaints alleging failure to honor a contract or agreement, failure to cancel contracts, failure to contact consumers, misleading sales presentation and poor customer service. 

          On September 25, 2020, BBB sent a letter to Consumer Law Protection with its concerns.  The company responded on October 6, 2020 stating, “We are unaware of a “pattern of complaints” as you stated. Should a complaint be forwarded to you we will respond appropriately and process those concerns with the customer and work to find common ground with them and resolve the issue.”

          Consumer Law Protection has not informed BBB how it intends to address the pattern of complaints.

          On January 21, 2021, BBB issued a press release for Consumer Law Protection. The link to this release is provided:

          https://www.bbb.org/article/news-releases/23606-bbb-warning-consumers-report-thousands-in-losses-to-timeshare-exit-business-consumer-law-protection-llc

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/14/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            On 2/11/2022, members of this organization met in *******, ** with a small group of older people for the purpose of "selling" a solution to get out of timeshares. After the initial group meeting, couples met individually with several members of Consumer Law Protection, specifically *************************************** (consultant) and Tyler ***** (director). The information was rapid pace and confusing. Questions were answered with a vague jumble of information, and promises to eliminate our debt. We could no longer afford the yearly maintenance fees plus the remaining mortgage balance for Spinnaker Resorts. We are retired and wanted to get our finances in line with our income. The "deal" sounded good at the time. We charged $10,008.67 on a credit card and were promised "relief" from the debt with Spinnaker Resorts. However now a year later, there was little, then no contact from Consumer Law Protection and no one ever called me back when I left messages. I have also filed a complaint with the ******** ************************* and found there is a consumer warning posted for this company. We were clearly scammed and want all of our money returned. I have the original contract from Consumer Law Protection and all the other paperwork pertaining to this transaction. We are now working with another company to resolve this issue - Client Protection Group ************.

          • Initial Complaint

            04/09/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Consumer Law Protection in ******, **. invited my wife and I to a presentation on ways to exit timeshare. We attended the event in ***********, ** in July 29,2020, and retained CLP. to process our exit from ********************, ************, **. They pressured us with repeated phone calls to complete all paperwork and pay them $6026 with in 10 days. The nature of this second complaint is different from our prior BBB. complaint filed October 26, 2020 (ID *********. CLP. replied to our first complaint, inferring that they did not have all required documents from us which was a lie. They had all the documents. In 20 months since we retained **** they offer no proof that they did any work. This was confirmed by the ********* GM who had received nothing from them. A volunteer advocate I reached out to said she always first check BBB. reports. She read a BBB. response from ********* in which they stated that owners could deed-back for $1900. This was about February 15, 2022. She spoke with the *** at *********. The *** said they would take it back. I just had to send a notarized letter. She waived the $1900. fee, expressing anger with CLP. The advocate contacted CLP. They said to write a letter to their legal **** to obtain a refund. However, ********************* LLC, associates of **** rushed to take credit by sending a check for $1900 to the *** of the ********* on March 10,2022, asking her to send our documents to them. We had already secured the Deed-back with the help of the advocate. CLP. and Resort Transfer did nothing. Given they did no work, this constitute a crime The General Manager at the ********* returned the check to Resort Transfer telling them that she had no idea who they were. CLP. is associated with Square One, according to BBB. One of the principals served time in jail for child ***********. We are asking BBB. to investigate this situation please.

          • Initial Complaint

            03/31/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            10/21/2020 $5075.00 to cancel westgate resorts timeshare phoned several times they claimed cancellation was complete I just received notice that my semi-yearly maintenance fee is due from ********.

          • Initial Complaint

            03/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            September 30th 2020, I hired this company to get me out of a timeshare I could no longer use or afford. I paid them $14,378.00 for this service and received nothing that I was promised in the beginning. I have had to pay quarterly maintenance dues this entire time. I had long periods of time I could not reach anyone from this company and when I did finally speak to them, they said that Diamond Resorts were refusing to let me out of the times share. I paid them all that money and got nothing. I called Diamond Resort Directly and they did have opt out options. It will cost me $2000.00 more to get out of this time share.

          • Initial Complaint

            03/17/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            We really didn&#**;t get any service from them. We submitted paperwork they request and nothing. I call and who I need to speak with is out. I never get any answers. We attended a seminar and signed up for them to get us out of a timeshare. We were able to exit the timeshare without their help. We paid ********************** $6532.00 and we are still paying off the down payment. We paid $4000 upfront. I thought we would pay the balance in installments, but they put it on a credit card. I haven&#**;t been able to make any progress with the company; we don&#**;t need their services.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Pevely, MO 63070

          (314) 686-4630

          Customer Complaints Summary

          124 total complaints in the last 3 years.

          30 complaints closed in the last 12 months.