Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Medco Healthcare Products Inc

  1871 Welch St North Vancouver, BC V7P 1B7

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  Express Scripts

  PO Box 21773 Chicago, IL 60673-0001

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  Merck-Medco Rx Services

  5073 Ritter Rd Mechanicsburg, PA 17055-6921

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

Review Details

• Review fromJessica Y

  Date: 09/11/2025

  1 star
  I can't tell you how many times Express Scripts doesn't send my medication and then I'm forced to pay out of pocket at a local pharmacy. Their communication is terrible and so slow! They need TWO WEEKS just to "review" a medication that I've been on for years because the dosage changed. It takes them weeks to send anything out, heaven forbid you need to get something quickly. They will reject a prescription that yours even though a doctor prescribed it. They say that they have contacted your doctor about your prescription, but then when you talk to your doctor, they say there is no evidence of communication. This means that I have to spend HOURS making phone calls and running around trying to make sure I don't run out of my regular medication. I thought a pharmacy that mailed your prescriptions was supposed to be easier, hassle free. Express Scripts is nothing but a hassle and a head ache. I hope someone buys them and improves the service.

• Review fromMichelle B

  Date: 09/09/2025

  1 star
  After many calls from myself, my husband, and my doctor to express scripts and accredo over the last month, we have yet to receive the refill of my child's specialty medication (he has Crohn's disease) despite numerous assurances that they would send it overnight, putting him at risk of needing infusions.

• Review fromJulie M

  Date: 09/08/2025

  1 star
  If there was a way to leave them a zero rating I would. Absolutely deplorable. The people on the phone are sympathetic with your case but nothing ever gets resolved. They have not delivered a single time on their promises to resolve or ship my medication. The first time it took over 3 weeks. The second time I still have not gotten it. I am filing a complaint.

• Review fromNella C

  Date: 09/04/2025

  1 star
  Pharmacy Benefits Review Express Scripts and Accredo have been an absolute nightmare for patients who already pay so much for medical insurance. The process involves far too many steps, endless phone calls, and constant uncertainty about whether costs will actually be covered. They transfer you from one representative to another, making promises but never following through. It took me over a month just to receive my infusion, and even now the issue is still not resolved. Instead of working directly with providers, insurance companies push the burden onto patients to sort out billing and approvals. We have very good doctors, but the system itself is broken. I can only hope for meaningful change in healthcare.

• Review fromLaura S

  Date: 08/29/2025

  1 star
  My doctor sent a script 9 days ago and it still isnt processed. Delay after delay after delay and the people you talk to could not care less and are very condescending. What a joke. I wish I had another choice but of course I dont They delay and delay hoping you give up so they dont have to spend any money on you.

• Review fromDavid A

  Date: 08/28/2025

  1 star
  The most frustrating company I ever delt with. I have been dealing with Accredo for the past six months. Three is those six months my meds arrived late. THAT IS A 50% FAILUTRE RATE!!! The customer service is a joke. Everyone you speak too has a different story. There is little chance of speaking to the same person twice therefore there is ZERO ACCOUNTABLITY! I am a retired Military member with ***************** and unfortunately Accredo is the only specialty pharmacy that takes my insurance. So I am stuck with an inferior company like this. I am going to ask my doctor if we can change my prescription and hopefully find a pharmacy that cares about their reputation. Accredo stand nothing to lose, so they don't care.

• Review fromJulie B

  Date: 08/23/2025

  1 star
  Express scripts (ES) mailed 2 medications that **** claimed to have delivered in my mailbox but they never showed up. The address was correct, so I contacted **** and asked for proof of delivery and never heard back. I called ES a few days later to let them know and they said to wait until Monday (an additional 3 days) to see if they show up but I was about to go on vacation out of state before Monday. When I got back, they still were not in my mailbox. So, I called ES. By this time, I was out of medication. At first, the manager said there was nothing they could do since it was the correct address and **** said they delivered it. They told me to resolve it with **** rather than with them.I explained my situation further and they offered to do a one-time exception and mail them again but that takes 3-5 business days and if they didn't show up I'd be out of luck. I was out of the medication and skipping it can cause serious side-effects. For context, these medications are not narcotics or anything remotely restricted. The manager at ES said I could speak to one of their pharmacists on how to deal with the health effects of skipping my meds for a few days while I waited for my refill.They refused to transfer the original prescription to a local pharmacy or expedite shipping. The best option I could negotiate with them was for me to call my prescriber (on a weekend) and have them send a new prescription to a local pharmacy. This was only after practically begging them to allow ******* representatives were very reluctant to help, they did not care that these were important medications with harmful side effects of missed doses, they did not apologize, and they kept telling me different reasons for why they couldn't help. For example, they said that they couldn't send the original script to a local pharmacy because it didn't have refills attached to it, but then said they never do this at all under any circumstances. My experience was demoralizing.

• Review fromDon P

  Date: 08/23/2025

  1 star
  They left me without my antidepressants due to an "inability to fill" a prescription that was called in by my doctor weeks ago. They never bothered to notify me or my doctor, choosing instead to simply let me run out of medicine and call them when I realized I took my last pill. Now it will be a week before I can get my meds and that is going to be a week from h*** The kicker: BCBS of NC only allows us to use ********* (the only company worse than express scripts) or Express Scripts. I guess I need to get used to not having my antidepressants and all that goes with it. If you have a choice which, you most unlikely don't then don't use Express Scripts. If you're like me and you're stuck with bad or worse, then good luck if you have medication that you absolutely have to take. Because there will be times when you simply won't be able to get it. And that's a shame in a country that's supposed to be the freest and richest in the world..

• Review fromRichard S

  Date: 08/22/2025

  1 star
  Express Scripts is a broken company that constantly misrepresents itself. However, the issues arose on Express Scripts inability to process prescription requests. It took a full seven days to get approval from none other than their parent company for authorisation for the medication. ********* and CVS, which are not affiliated with Express Scripts, can process requests the same day. This is clearly a deliberate delay tactic. After the prescription had been sent, they then denied it and kicked it back to the doctors office for clarification. The doctors office then sent in a new script with the incorrect dose. They began processing it, and at which point I pointed out that it wasnt the proper dosing, so they kicked it back to the doctors office. Then, the doctors office, after a three-way call, sent the script back in just as they decided that we were no longer filling scripts for medication less than 90 days and kicked it back. I asked the ************** to write out a script for 90 days, but the insurance company went, Wait a minute, you were only approved for 28 days. Denied. Express Scripts is the worst and most incompetent group of medical professionals Ive ever dealt with. They have a team of pharmacists in a call centre just to smooth over customer complaints. Ive spoken to two people claiming to be pharmacists, only to find out that theyre pretending. This is medical malpractice and fraud. *** started tracking names to find out that theyre not licensed professionals but just hired customer service agents. The medical advice they provide is scripted from the manufacturer. I even found that they are not licensed in my state under any board. They operate a fraudulent business of smoke and mirrors, and when asked to prove otherwise, they couldnt. Express Scripts and Accedo are shell companies operating with the intention of saving insurance companies money, disregarding patient health and liability. They are dangerous.

• Review fromWeston S

  Date: 08/21/2025

  1 star
  Incredibly slow and incompetent employees without the motivation or know-how to navigate the complex and confusing systems the company provides. This has led to me missing doses of my medicine numerous times, each time it becoming less effective. I believe their lack of service borders on criminal. I would choose any other company if I could. I fully place the blame for the increasing ineffectiveness of my medicine and thus my worsening condition at their feet.