Business ProfileforCarShield

On 6/04/2024 my 2016 Cadillac ats broke down in **********. I have Car Shield/American Auto Shield. I also have AAA Texas. I called Triple AAA Auto to come and tow my car back to *********** because they would arrive quicker than Car Shield who would send me through a process. CJ ****************** arrived shortly and towed my car back to my home in ********** (*************************************). I was going to tow the car to EZ Zone Mechanic shop which contracts through Car Shield but they told me that they had no where to park the car until the next day. My issue with Car Shield is my reimbursement for my towing. I paid CJ Towing $136.50 out of my own pocket. They were sent by AAA. ** Towing emailed me the receipt. I called Car Shield that day about my reimbursement and they told me to fax or email the receipt which I did on 06/07/2024 to both (fax ************ and email ******************************** I called them again on 06/13/2024 to find out the status of my refund and then I was told they needed a paid invoice from CJ towing. On 6/15/2024 I faxed and emailed the paid invoice. I have called repeatedly about my refund and has constantly been lied to and put off about my money. I called on 6/26/24 and spoke with a rep. named ***** and he told that the check had been mailed and it had not. I've spoken to several claim agents who has continued to lie to me about my towing reimbursement. I called on 7/2/24 and was told by **** the check was processed, It was not because I called on 7/9/24 and spoke with *** and she said it was processed today (Tuesday) and that the check will go out in the mail on Thursday 7/11/24. It did not because I called today 7/15/24 and was told the check was mailed today and that it is going to take 10 business days to get it. I was told that before also. Every month I pay Car Shield $169.98 autopay. This month I put a stop payment on that money until I receive my money from them. I believe they're trying not to pay me what they owe.