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Average of 3,357 Customer Reviews
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Review fromTim F
Date: 09/29/2025
1 starI called for a quote, I ended up saying no which they made it very difficult for me to say no and get off the phone. Since that phone conversation I have received 3-4 calls a day from car repair insurance tele-marketers. I have never received those calls before. Car Shield gave my names to the web for them to bother me for months. Not good!!
CarShield
Date: 10/01/2025
We have removed you from our contact list. Please, allow 7 to 10 days for the system to filter you out. You should not be receiving any further communications. - Customer RelationsReview fromJON B
Date: 09/27/2025
5 starsGreat interaction with customer service representative ***. Even though I decided to cancel my subscription, she was kind, informative, and helpful. Would definitely recommend car shield as far as customer service is concerned.Review fromMichael F
Date: 09/26/2025
1 starSo far 15 days into a control arm repair. **************** is very friendly but their communication with garages and updating you is subpar.Review fromShelly B
Date: 09/26/2025
1 starI have never dealt with a company that is a total farce like car shield!!! They manipulate what they cover. Its not what the contract says!! I didnt believe the 10 million dollar suit against car shield until I attempted a simple claim. After giving car shield money for years on the diamond policy they actually ripped me off!! Car Shield is actually American Auto Shield, dont be fooled. Then after failing to cover a claim that is covered under contract, they wont refund your money even though they take your money in advance!!Review fromPatricia O
Date: 09/26/2025
5 starsI have always had a good experience with Carshield. My repairs happen without a glitch and customer service is always quick and correct with their information on my coverage. I even did a testimonial for them. I drive a 23-year-old car and would not be without them as long as they can keep my car on the road.CarShield
Date: 09/29/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromELECIA P
Date: 09/25/2025
2 starsI would like to hold my review until after my car is fixed. So far I have had 2 rental reservations, both places called me to tell me they don't have any vehicles, while the second facility is sitting with a car lot full of cars and no one can find me one. WE ARE NIOT OFF TO good startCarShield
Date: 09/26/2025
CarShield requested that the Administrator of your *************** Contract examine your experience based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner. - Customer RelationsReview fromJames B
Date: 09/25/2025
1 starBe very careful of this company. They neglected to mention the *** settlement: In July 2024, CarShield paid a $10 million settlement to the *** over charges of misleading advertising and unwarranted claims denials. The *** found that CarShield misrepresented its coverage and failed to fully disclose. contract details.I was forced to get a new bank card to stop them from charging my account because they take the funds in a pin type method giving them the power to withdraw funds your account up to 180 days. They told me canceling would be effortless. I wouldn't trust them.CarShield
Date: 09/26/2025
Thank you for bringing this to our attention. Per our records, we have not been in contact with you since the initial purchase of your contract on 9/9/25. Your contract has been cancelled as of 9/26/25. We are sorry to lose you as a CarShield customer. - Customer RelationsReview fromDon G
Date: 09/25/2025
5 starsFiled my claim and was directed to a shop all in the same day. Repairs made that day. Great experience. Very smooth process. Thanks Car Shield!CarShield
Date: 09/26/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromTevorra M
Date: 09/24/2025
1 starCarshield is untrustworthy and unreliable was paying for carshield for over 7 years and didn't get anythingCarShield
Date: 09/26/2025
CarShield requested that the Administrator of your *************** Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract. - Customer RelationsReview fromWarren B
Date: 09/24/2025
1 starI am filing this formal complaint regarding CarShields mishandling of my current ******** vehicle is at a dealership in ****, ******* for suspension-related noise. After a test drive, the dealership identified a faulty steering knuckle and a possible tie rod issue.CarShield assigned a third-party inspector, who:Did not start the vehicleDid not conduct a test driveDid not manipulate the suspension system to replicate the issueInstead, he relied solely on a video and a visual inspectionno physical or mechanical diagnostics were performed.His report even admits this:He noted a fluid leakStated he "was not able to observe any noise"Claimed the car was not available to start, which was falseI was present and the dealership had full access to the vehicleThe dealership had already documented a clunking sound and identified the defective component after a thorough inspection.Since then:Ive called claims six timesIve called customer service five timesIve been denied supervisor escalationThe assigned adjuster, *****, was dismissive and condescendingMy request for a re-inspection was refusedAll I asked was for the inspector to do his jobstart the vehicle, drive it, and confirm the diagnosis already done by certified mechanics.This would be like visiting a doctor with a limp and being told youre fine without an X-ray or even asking you to ******* requests are simple:1. A re-inspection by a qualified inspector who actually performs diagnostic tests, including a road test.2. Immediate escalation to a senior claims supervisor.3. Written explanation from CarShield outlining how future inspections will meet proper standards.I am a paying customer with a valid service contract. I expect fair treatment and a proper inspection process. CarShields refusal to act in good faith undermines the very service Ive paid for.Sincerely,****** *****CarShield
Date: 09/25/2025
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns.We look forward to hearing from you. -Customer Relations
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