Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this service contract on Dec. 5th for them falsifying information at sign up. They are refusing to prorate my refund claiming since I had month to month, I am not due a refund. My contract states I am due a prorated refund when I cancel. They are trying to cancel as of the last day of the cycle but I requested immediate cancelation so I am due a refund from December 5th through 23rd

  

  Business Response

  Date: 12/09/2025

  Thank you for bringing this matter to our attention. Though CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers, we have requested one monthly payment be refunded to your card as a one-time courtesy. Please allow 5-7 business days for processing. We are sorry to lose you as a CarShield customer. - Customer Relations

  Customer Answer

  Date: 12/09/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Carshield October 5, 2025 instead of using the extended warranty through my dealership, ****** **** Wheeling. I made a payment of $128, which is the monthly fee for the insurance. My 2021 **** Escape just reached ******* miles and I wanted to make sure I was covered with a warranty. I took my 2021 **** Escape to the **** dealership on October 9, 2025 for an oil change, tire rotation, new spark plugs, and to make sure the transmission fluid was good. I was told by the dealership everything was great with the transmission. A week after that I tried to reverse my vehicle and it would not reverse. I took the vehicle back and they claimed I needed new solenoids for my car. I got my car back on October 28, 2025. On October ******* my car stopped moving on the highway when I was going uphill. I had to get my vehicle towed to the **** dealership October 30, 2025 at 9:30 pm. The initial breakdown was at 6:30pm on October 30, 2025. I was told the following week that I needed a new transmission. CarShield said that the issue was preexisting and not covered. I had a warranty with **** to ******* miles. I had a warranty and got another warranty, with Carshield, in a small amount of time. If the issue happened under ******* miles it would have been covered by **** warranty. I switched to Carshield because of their reputation. Carshield won't help me with my transmission issue because the breakdown happened October 30th. They stated if it happened October 31st, they would have been able to help. I asked to speak to a supervisor and was told a supervisor would call me back. I have not recieved a call back yet. The **** dealership is requesting $8,000 for transmission repairs. I don't have the money to repair the vehicle and I am still paying on the auto loan for 2 more years. I was wondering if Carshield could look past the date, 1 day (5.5 hours) before my car would be covered and also know that I had a previous warranty shortly before I switched to Carshield.

  

  Business Response

  Date: 12/05/2025

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly.

  As stated in your contract: your breakdown coverage being after either of the following days and milage combinations have been met: 25 days AND 500 miles; OR 40 days AND 250 miles from the contract effective date. Any required repair is not eligible for coverage without fulfillment of this waiting period.

  CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers. Nevertheless, in efforts to resolve this matter, CarShield is willing to provide a full refund for contract(s) MRF5511923 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* with your name and contract number in the subject line and we will draft the agreement for your electronic signature.  -Customer Relations 

  Customer Answer

  Date: 12/10/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:12/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is that Carshield is fraudulently reporting that they pay claims. I bought this coverage back in 2021 and never used it and when I purchased another vehicle transferred it over in 2023 and still had not used the service until I needed the coverage on November 17, 2025. I intentionally purchased the highest level of warranty to be covered if something happens. I was referred to an auto shop ****** ************* in **********, ** that would accept their coverage and knowing that the warranty company found the shop I would assume they worked with them and know the process. I was notified by the shop of what the issue was and they were notifying the warranty company. I then received a call from the auto company that the warranty company would cover the *** module if that was an issue after the auto shop fixed the front axel disconnect actuator, the auto shop fixed the actuator and said the module needed to be fixed to see if the lights were still coming on and I was told they had to go ahead and replace the module. I never was told by the warranty company that they had to approve before the repair shop fixed the part they would cover. The warranty company never said they told this to the repair shop and the part was fixed and then the warranty company says they are not covering the part they said was covered by the warranty because they did not tell the repair shop to fix it. I asked the warranty company for the recorded call where they said this was mentioned and no one can seem to or want to provide this information. I spoke with a supervisor who said she told the higher up department that since I had never used the warranty that this should be covered and they still refuse to cover the part. I would like my repair covered of what the warranty says would be covered. I am so tired of these warranty companies always trying to find any way to get out of paying claims. I pay my money every month for this service and it is ridiculous to have to go through this

  

  Business Response

  Date: 12/04/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.
  

  The claim at issue related to your complaint was reviewed by an *** Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined your claim was correctly adjudicated. Your claim was authorized and your repair facility was paid for the covered repairs for the **** sensor concern. Per review, there were pending fault codes for differential actuator but no hard failure was verified. At the instruction of a related TSB, your repair facility replaced the differential actuator with an updated/upgraded part per TSB.

  As there was no verified failure shown this part would not have coverage. When this did not correct the concern, your repair facility then replaced the differential module with no verified failure as a suggested repair and did not obtain prior authorization so this repair would also have no coverage. Your contract would only have liability for the **** sensor that was verified as failed.

  As a resolution, CarShield will issue a refund for your last 12 monthly payments with a signed Settlement Agreement. If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature.  Please be sure to add your contract number for faster processing. 

  Customer Relations

   

  Customer Answer

  Date: 12/04/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CarShield is a very deceptive company and *** * is just as guilty. I had repairs performed on my 2023 Chevrolet Colorado VIN #:***************** Plan Type: Monthly *************** Contract #: MRF5160809 Member Since: 08/08/2024 The repair cost me $1,040.22 and CarShield would not pay a *****. I pay $119 per month and feel as if I am paying for nothing. They are a rip-off hard and simple. And they do not respond to customer questions on feedback site nor on claims form. Retired **** Veteran, ******* ******* PS - I have tried to communicate with them but have been ignored.

  

  Business Response

  Date: 12/03/2025

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly.

  The claim in question was denied as the repairs/replacements for battery and light bulb concerns are not covered in terms of the contract, please see page 5 of 21 referring to general exclusions.

  CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers. Nevertheless, in efforts to resolve this matter, CarShield is willing to provide a refund of 8 monthly payments for contract(s) MRF5160809 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* with your name and contract number in the subject line and we will draft the agreement for your electronic signature.  -Customer Relations 

   

  
  

  Customer Answer

  Date: 12/03/2025

  Complaint: 24207534
  
  I have reviewed the business' response and am rejecting it because:
  I do not want the 8 months of premiums and I would like for CarShield to pay up on the warranty bill and to keep my policy in effect. I think that it is a shame that such people as CarShield like and love you as long as you are paying in payments, but when it comes time for them to put out, they act as if they do not know you. I do not feel that it is fair for them to do people wrong like this. I am trying so hard to be kid friendly with my wording. 
  
  
  Sincerely,
  

  Retired USAF Veteran,
  ******* *******

  

  Business Response

  Date: 12/04/2025

  Your claim was denied because batties and light bulbs are not listed for coverage under your contract terms.  We again reference page 5 of 21 in your contract.  CarShield has in NO WAY violated the terms of the contract. 
  
  Your vehicle service contract has paid out approximately $1990.39 in prior repair claims. This demonstrates that you have already received substantial benefits from the contract relative to the premiums paid and underscores **** commitment to honoring our obligations in good faith. 
  
  Since the amount of the prior claims is more than what was paid into the contract, there is no refund due.  The offered refund was OFFERED as a COURTESY. 
  
  The Agreement can be sent via email for your electronic signature.  Please let us know if you would like to proceed with drafting the Agreement. 

  Customer Relations

  Customer Answer

  Date: 12/04/2025

  Please tell CarShield or give them a copy of this response; I think that as a courteously they should pay out claims and stop s******* people around with all the different excuses they have. In the future I will use social media to explain how I was treated as a paying customer who has never missed a payment. If there was a compatible business as them and as big, then I would swap over in a heartbeat. But I have been with them for a few years and try to stick this out. Why take in people's hard earned money and not want to pay out when you should. Nowadays most vehicles are computerized and the malfunctions that happened on my truck could happen on any new vehicles nowadays. I used to be an AFLAC Agent and I loved paying out claims because that's why people buy Insurance for the unknowns. Retired **** Veteran, ******* *******

  PS - Ask CarShield to let Ice Tee see my message :) 

  Customer Answer

  Date: 12/04/2025

  Complaint: 24207534
  
  I have reviewed the business' response and am rejecting it because:
  Please tell CarShield or give them a copy of this response; I think that as a courteously they should pay out claims and stop s******* people around with all the different excuses they have. In the future I will use social media to explain how I was treated as a paying customer who has never missed a payment. If there was a compatible business as them and as big, then I would swap over in a heartbeat. But I have been with them for a few years and try to stick this out. Why take in people's hard earned money and not want to pay out when you should. Nowadays most vehicles are computerized and the malfunctions that happened on my truck could happen on any new vehicles nowadays. I used to be an AFLAC Agent and I loved paying out claims because that's why people buy Insurance for the unknowns. Retired **** Veteran, ******* *******
  PS - Ask CarShield to let Ice Tee see my message :) 
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 12/05/2025

   

   CarShield has made a more than generous offer and stands by the adjudication of the claim.

  There will be no additional offer.

  Customer Relations

  Customer Answer

  Date: 12/09/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 12/09/2025

  Hi BBB,

  My name is ******* ******* -  complaint ID ******** with **********************, yesterday December 8, 2025 they called me and left a message on my answering machine for me to call them back which I did and we came to an agreement that they will pay me 8 months of premiums. This is not too bad considering my bill was $1,042.37. I wanted the full bill paid but the way I am looking at it, is something is better than nothing. So what if they get away with tricking people with their false advertisements/Ice-T???

  Retired **** Veteran, ******* R. *******

• Initial Complaint

  Date:11/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAR SHIELD IS SENDING ME SPAM EMAILS EVERY SINGLE DAY, REGARDING I UNSUBSCRIBE TO EACH ONE THEY KEEP GOING,

  

  Business Response

  Date: 12/01/2025

  Thank you for bringing this matter to our attention. We have placed the information you provided on our do not contact list to prevent you from receiving promotional materials from CarShield. - Customer Relations

  Customer Answer

  Date: 12/01/2025

  Complaint: 24196469
  
  I have reviewed the business' response and am rejecting it because: 
  
  it says nothing
  
  
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:11/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty on my vehicle. The vehicle has a problem. I reported it to Car Shield and they sent me to my local dealer. So far other than asking for documentation which has all been provided, there has been no constructive interaction with Car Shield. Each day I call they tell me that their adjuster will be contacting my dealership/repair facility within 24 ******** vehicle has been in the shop for three weeks. The contacts that have been made, Car Shield keeps requesting erroneous labor that has nothing to do with the actual problem. Everyone on my side has complied with all of their requests and now we are getting no return contact from the car Shield Adjuster

  

  Business Response

  Date: 12/01/2025

  Thank you for bringing your concerns to our attention and for the opportunity to respond. American Auto Shield ("AAS") administers repair claims brought under vehicle service contracts (contract) sold by CarShield.

  Your repair facility has reported the cause of failure is the engine but has not provided sufficient RDI to show a covered failure only noise coming from the engine that has not been determined to be from the timing components or lower engine. Per review, there has been a long history of extended maintenance intervals going past the recommended ****** mile interval for oil changes and there have been no recent, verifiable service records submitted to show regular maintenance has been performed and can be tied directly to a timing failure.

  You drove the vehicle with engine noise for several days and then drove it into the repair facility for diagnosis and did not have the vehicle towed at first sign of breakdown which would be continued operation/negligence per the terms of the contract and this would limit potential coverage to the initial cause of failure only and would exclude a complete engine replacement. At this time, there is no verified covered failure and claim is still in process for review.  If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  Customer Relations

  Customer Answer

  Date: 12/02/2025

  Complaint: 24194332
  
  I have reviewed the business' response and am rejecting it because: 

  Several reasons;

  They claim that I drove the vehicle after the problem was noticed. I called in to advise them that I had something going on with the vehicle. They asked me if it was drivable and I told them yes however it was making a rattling noise. I had noticed this noise a couple days earlier but did not realize there was a problem. I checked the oil and when I SAW THE OIL LEVEL WAS OK, THAT IS WHEN i CALLED IN THE PROBLEM.  They asked if I wanted to drive it to the repair shop or have it towed. I advised them that although it was rattling it was running and they said I could drive it to the shop. NEVER did they tell me that by driving it to the shop would void whatever coverage there may be. 

  When the car got to the shop, Car Shield requested a video of the engine and the noise it was making. The shop immediately sent this video. Several days went by and when I called Car Shield for an update they told me an adjuster was going to the shop. No adjuster showed up.

  After the car was at the shop, they requested my service records. I went to the shop and retrieved what receipts I had and sent them immediately to Car Shield. This was almost a month ago. I have had this truck for several years and usually put mt receipts in the glove box. It is entirely possible that I may have miss placed a few over the years. Fortunately, with today's cars there is a service reminder that pops up when service is due. I have ALWAYS adhered to that warning.

  I was informed that there would be a $189.00 diagnostic charge which I agreed to. Next Car Shield wanted the shop to remove the right side valve cover. The shop did this and found nothing. Car Shield told the service advisor that due to this being a relatively new policy they were looking hard at the problem. I fail to see the relevance. I have had the policy for many months and over 1000 miles before the problem arose. The next thing was Car Shield wanted the shop to remove the oil pan. Again, at my expense. There was nothing wrong there either. To date, Car Shield has NEVER sent an adjuster to the shop. The next thing was Car Shield wanted the opposite side valve cover removed. Both the shop and myself told Car Shield that the noise was nowhere near the left side of the motor, and they were wasting time and money. Car Shield then requested a download of the computer on the engine. Again, the shop complied and found no codes or errors

  Now Car ***** is denying the claim due to missing service records. This is absurd because they have had what records I had for almost a month all the while continuing to request more diagnostic work done at my expense. If they were going to deny the claim due to lack of records, why did they continue to require me to pay for additional work? 

  I have done the research on Car Shield and have discovered that this is a common MO for them in fact they were sued for very similar issues in the past. How can a company advertise being a one stop no hassle situation, then put customers through this type of calamity.

  I am a retired disabled veteran on a fixed income. This is the reason I purchased this coverage to begin with. I fell I have been ripped off and now must pay the repair facility for all the work requested by Car Shield

   

  
  
  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/02/2025

   

  As stated in our previous response, your contract administrator has not made a decision on the claim.

  If you wish to cancel the contract, CarShield can offer a full refund with a signed Settlement Agreement. Until an adjudication is made, nothing else can be offered. If you wish to accept, this offer please email ******************************* and we will draft the Agreement for your electronic signature. 

  Customer Relations

  Customer Answer

  Date: 12/03/2025

  Having discussed this situation with ******* **** (the repair facility), and extensive online research, I have learned that I am not by any means the only case and complaint they have had with Car Shield. The last customer had to sue ********************** for all monies paid to them. Car Shield settled with him for all the premiums he paid and canceled his contract. I would be satisfied with the same result. I will be contacting the Florida Insurance Commissioner today to seek such remedy. 

  I am a Retired disabled veteran on a fixed income which prompted me to buy this coverage to begin with. At no time during the initial sales call with Car Shield did anyone tell me that I had to have ALL the service records since I have owned the car. That in itself is extremely unrealistic. Had I been made aware of that I would have never purchased this warranty.

  Customer Answer

  Date: 12/03/2025

  Complaint: 24194332
  
  I have reviewed the business' response and am rejecting it because: Now they are stating that they have not rendered a decision on my claim however my repair facility and previous correspondence have stated that they are denying the claim. I don't understand the two different statements. Are they offering a full refund and cancelation because they don't want to fix my car? Or, is this a way for them to wiggle out? What about all the money I had to spend at the shop for erroneous diagnostic costs?
  
  
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 12/03/2025

  ****** *******
  4:58?PM (1 hour ago)
  
  
  
  to me, *****
  
  
  
  
  
  
  
  
  
  To who it may concern, there was no further damage done to Mr ***** vehicle by him driving it from ********* to *************,
  
  
  
  
  ****** *******
  Service *********************** & *******
  *******************************************
  *********************************************
  ***********************
  
  

  

  Business Response

  Date: 12/04/2025

   

  CarShield doesn't adjudicate claims. ******************** in your contract administrator. 

  Information regarding the claim needs to be sent to American Auto Shield at ************.

  Customer Relations

   

  Customer Answer

  Date: 12/04/2025

  From ******* Ford;

  *****************
  CarShield
  
  
  
  ****** *******
  Wed, Dec 3, 4:58?PM (20 hours ago)
  
  
  
  to me, *****
  
  
  
  
  
  
  
  
  
  To who it may concern, there was no further damage done to Mr ***** vehicle by him driving it from ********* to *************,
  
  
  
  
  ****** *******
  Service *********************** & *******
  *********************************************************************
  *********************************************
  ***********************
  

• Initial Complaint

  Date:11/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought two policies for my two cars was paying on Car Shield contract for two years. Dad had an issue with the calipers on one of thecars and Car Shield only gave us a partial payment after we paid for two years on the car contract. They spend all their money on advertising a lot of it is false advertising when you have an issue they find every way possible not to pay it and then they drag you for to try to get it approved. I thought premiere Auto Protection was bad and endurance was bad but Car Shield is probably one of the worst so Icanceled my policies and I put $100 away in a separate bank account for *********************** down the road at least the money is mine if I need it or thats the way people should Should look at these warranties

  

  Business Response

  Date: 11/26/2025

  The claim at issue related to your complaint was reviewed by an AAS Senior Legal Claims Specialist (Specialist), who is an ASE-Certified Master Mechanic.  Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly.

  The out of pocket costs associated with the claim at hand were a result of excluded repairs such as break pads, rotors, brake flush, and tire balance which are not listed for coverage in terms of the contract.

  CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers. Nevertheless, in efforts to resolve this matter, CarShield is willing to provide a refund of 12 monthly payments for contract(s) MFF4575706 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* with your name and contract number in the subject line and we will draft the agreement for your electronic signature.  -Customer Relations

• Initial Complaint

  Date:11/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim ******* I have had an extended warranty with CarShield since 9/30/2022. I have NEVER had to use, or file a claim until 10/2025. I have a 2007 ******* ******. It was diagnosed as needing an engine at Flow ******* in ***************, **. A claim was started on 10/30/2025. CarShield is a scam! They have no intention of covering claims. Each time I called to get an update on my claim, I was given a different story and different information. At this level, all of the customer service **** are rude and nasty, dont want to answer questions, and I was lied to during each phone call. After the inspector/adjuster went out to look at my car, the only information that I was given from the service department was the CarShield/inspector is blaming you for not servicing proper maintenance on the car. I was NEVER allowed to speak with this inspector, because I had tons of questions.I made several calls to customer service during the claim process. I was told from 3 different **** that I would be reimbursed for rental/Uber; even if my claim was denied. I submitted 3 different receipts for ********** request sent on 11/3 for $48.91, request sent on 11/9 for $59.99, request sent on 11/11 for $44.99. To date, I have not received any reimbursements. I am requesting the total of $********* claim was closed on 11/10/2025 because CarShield states the shop would not send the information that was requested by them. Information was sent on 10/31/2025 & 11/11/2025. To date, I have paid $4,290.20 to CarShield over a 3.5 year period; which I am requesting a refund for this ******* last 2 phones calls to CarShield was a tow request for my car from the shop to my house. I was advised both times that CarShield would tow the car. When it was time to set this up, the *** got back on the phone and told me I would have to pay $175.00 for towing. I was lied to once again! I paid for the tow out of pocket, so I am requesting $175.00 for the towing bill also!

  

  Business Response

  Date: 11/25/2025

   

  Please submit paid receipts for towing and ********* to ******************************* and we will review for possible reimbursement. 

  Customer Relations

  Customer Answer

  Date: 11/25/2025

  Complaint: 24182868
  
  I have reviewed the business' response and am rejecting it because: I have already sent them this information in the past. I have not been reimbursed.
  
  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/01/2025

   

  CarShield has received the paid invoices. Your contract only covers towing up to $125.00. CarShield will issue a reimbursement for $278.89 regarding those invoices. 

  In an effort to resolve this matter. CarShield also offer a refund of your last 24 payments with a signed Settlement Agreement. If you wish to accept this offer, please email ******************************* and we will draft the Agreement for your electronic signature. Please be sure to add your contract number for faster processing. 

  Customer Relations

• Initial Complaint

  Date:11/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2025 i took my car to serviced at my dealership in milledgeville ga the ****** **** , So i called car shelid and they told me to take to Hyundia in ************* ga, and they tell me that they dont take car sheild ****** i called back several times and didnt get a answer. I have been paying for this service for over 3 years and havent used it and when i try to use it i ma not able so i want my money back.

  

  Business Response

  Date: 11/24/2025

  Thank you for bringing this matter to our attention. While we not all repair facilities will except CarShield and we cannot force them do so, there are many facilities that will. Upon review of your account it was found that you declined assistance in finding an appropriate location when speaking to our customer service representatives, instead opting to cancel your contract.

  CarShield has no contractual obligation to refund you past the thirty day, money-back-guarantee that is afforded to all CarShield customers. Nevertheless, in efforts to resolve this matter, CarShield is willing to provide a refund of 12 monthly payments for contract(s) MRF4346408 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* with your name and contract number in the subject line and we will draft the agreement for your electronic signature. As an alternative, you may send in a paid invoice to review for potential reimbursement options. We are sorry to lose you as a CarShield Customer.  -Customer Relations 

  Customer Answer

  Date: 11/24/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 11/25/2025

  The complaint has been resolved.  Thank you BBB!

• Initial Complaint

  Date:11/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep telling them I do not want their service to stop bothering me! They are not listening and if they don't stop I'll sure them. I Do Not want any further contact from them and want my personal info removed from their computers!

  

  Business Response

  Date: 11/21/2025

  Thank you for bringing this matter to our attention. You have been placed on our do not contact list and your phone number has been blocked from our internal system. If you should receive any further communication from us, please contact us at ******************************* and provide the phone numbers / mailers reaching out to you. It's possible this could be scammer activity. - Customer Relations