Business ProfileforTax Nerds

4/17/2023 my fiancé and I had submitted our forms for the company to file our taxes. Ever since then the company has refused to reach out to us to let us know if our taxes have been completed. I had reached out to the company multiple times on multiple platforms and they never reached back out to us to inform us our taxes were complete. They continued to take our information and said they would reach back out to us within the next week but never did. The first time I reached out to them about our services they couldn’t even find my information on file, even though I’ve been with the company for over 4 years. They couldn’t even tell me who had my private and personal information for my taxes. I’m afraid they are not performing their duties properly as a tax company and am concerned that they are fraudulent and unorganized as well as unprofessional. It is 5/23/2023 and we still have not heard any information on whether our services have been completed with the company. Attached is all of the times I have reached out to them via phone, I had also submitted two online requests on their website and they never reached out to me through their website, so I’m going to assume that they never check their website as well. I want the business to formally contact us and tell us what exactly is going on with our personal information and if we are actually going to have our services completed.